10 Chapter Terms Work group-interact primarily to share information and to make decisions to help each member perform within his or her area of responsibility Work team-generates positive synergy through coordinated effort Problem-solving teams Self-managed work teams-groups of employees who perform highly related or interdependent jobs an take on many of the responsibilities of their former supervisors Cross-functional teams Virtual teams Creating Effective Teams o Context Adequate Resources Leadership Structure and Climate of Trust Performance Evaluation and Reward Systems o Composition Ability of members Personality Allocating Roles Diversity (group demography) Cohorts Size of teams Member flexibility Member preferences o Work Design o Process Common purpose Specific goals Team efficacy Conflict levels social loafing o Shaping Team players Selection Training Rewards-encourages cooperative efforts rather than competitive ones (promotions, pay raise, recognition)(