470C TC DESIGN FIELD EXPERIENCE 2007
SUPERVISOR:
RUTH GLOCK 1074 LEBARON, AMES OFFICE: 515-294-9675 HOME: 515-232-3180 FAX: [phone] Email: [e-mail]
TC 470C REQUIREMENTS Merchandising Field Experience Coordinator Ruth Glock 1074 LeBaron Hall Iowa State University Ames, IA 500111121 Office Phone: [phone] Home Phone: [phone] Email: [e-mail] I.
If Ruth Glock cannot be reached, Textiles and Clothing Program 31 MacKay Hall Iowa State University Ames, IA 500111121 Phone: [phone]
Application A. To be considered for the Apparel Design Field Experience Program, you must have the necessary prerequisites of: 1. cumulative GPA of 2.0 2. TC 225, 231, 245, 278 & 311 (prior to Field Experience) B. To gain acceptance in the TC 470C program, you must: 1) submit application, rsum, and objectives to Faculty Coordinator 2) secure a work position where the company is acceptable to the Faculty Coordinator and will agree to participate in the Program 3) attend the "kick-off" seminar during Dead Week prior to Field Experience.
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Enrollment: A. Register for TC 470C (2 to 6 credits) internship. The Continuing Education Form is your registration. Turn in to Ruth Glock. B. Complete your "Personal Objectives" for your Field Experience. Be sure to keep a copy so you can revise them when you start the internship. C. Submit a copy of your rsum. Schedule: A. Weekly reports should be postmarked no later than the Monday following each week of work beginning with the first week. Forms are in the back of this packet. Late reports and projects will be penalized. Reports can be sent electronically or by regular mail. Purchase and Read: Seven Habits of Highly Effective People, by Stephen Covey. One page of the weekly reports relates to this book. Evaluation and grading: Your course grade will be determined as follows: A. Employer's evaluation of your job performance and attitude. Give your supervisor the "Student Rating Form" about two weeks prior to the end of your internship. Ask her/him to fill it out, discuss it with you, and (you) return the form to Ruth Glock by Friday of your last week. It is your responsibility to see that this procedure is followed. B. Field experience Projects, Weekly Reports, and Supplementary Activities will be graded on: Reflections of experiences Depth of content
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Integration of information Evaluation and Analysis Organization Grammar and spelling Meeting deadlines Weekly Reports Weekly reports should include analysis of your working experiences, analysis of workplace interactions and activities based on Stephen Covey's book - Seven Habits of Highly Effective People. Students should share concerns with the coordinator so that she can assist you in solving problems that may arise. Projects Projects should relate to the internship activities. Suggestions are provided later in this packet, but some of the best projects are suggested by your managers. You do not have to follow the packet. If project deadlines need to be different, let me know at the start, not the week it is due. Attainment of Objectives Evaluation should be specific to each objective that you originally set, both in terms of your performance and the factors of your work situation that helped and/or hindered it. Presentation of experiences Students will develop a portfolio presentation of their learning experiences. Document the learning experiences and activities of your internship. Use photos, charts, analyses, diagrams, captions, projects, etc., to develop a professional presentation of your internship for future employers. This should be a visual presentation of highlights not a journal.
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Faculty Coordinator's Duties: A. Act as consultant for student, either by phone or by email. B. Give guidance and approval in establishing project. C. Evaluate projects, weekly reports, and other written materials. D. If deemed necessary (or requested by the student), consult company personnel about the student's progress, situation, etc. E. Assign grades.
NOTE: Throughout the period of your Field Experience, remember that this is NOT an ordinary job. A. You represent Iowa State University in a business environment; B. You are a Textiles and Clothing student enrolled in an off-campus course. C. Professional behavior is required throughout the internship. EXPERIMENT, ASK QUESTIONS, LEARN A LOT, HAVE FUN, AND............ ALWAYS BE PROFESSIONAL!
TC 470 POLICY REGARDING LETTER GRADE 1. A letter grade will be issued by the Field Experience Coordinator according to the following criteria: 1) satisfactory completion of the 10 to 12 week work period; and 2) receipt by the Coordinator of all evaluation materials from the employer and the student. 3) Completion of all requirements An N grade will be turned in at the end of the session. This will be removed once the Field Experience, evaluations, closure interview, and obligations are completed. An "I" (incomplete) may be issued by the Coordinator and at the Coordinator's discretion where an individual is unable to satisfy the criteria in Policy 1 (above) due to circumstances beyond the student's control. If the student is responsible for any delays which result in the inability to satisfy the criteria in Policy 1 (above), the Coordinator may issue an "I", lower the student's grade, or both. Any student who is terminated by the company for dishonesty or infraction of company policy during the 10 to 12 week period risks failure of TC 470. Any student who quits the company during the 10 to 12 week period or does not give appropriate notice regarding resignation beyond that period likewise risks failure of TC 470. Any student who has been allowed to participate on an "excelled" basis (such as a graduating senior) must abide by all of the above policies and any additional conditions agreed upon by the student and the Coordinator during the student's Field Experience Program. In all circumstances, it will be the student's role to meet all deadlines and interact with company personnel. The Coordinator will be a facilitator and act as called upon by the student, but will not police the activities of either the student or the company.
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Name Semester Deadlines "On the Job" Submit "Weekly Reports" postmarked no later than the Monday ending each week: Week #1 Week #5 Week #2 Week #6 Week #3 Week #7 Week #4 Week #8 ______ Week 1. ______ Week 2. ______ Week 3. ______ Week 4. ______ Week 5. ______ Week 8. Complete Student Information Form and revision of objectives Complete Project 1 and Supplementary Activities Part I. Write up Plans for Project #3. Complete Project #2. Fill out Designation of Performance Evaluator form. Mail Midterm Evaluation Complete Project #3. (This can be turned in the last week if previously planned
______ Friday of last week ______ Complete Supplementary Activities, Part II. ______ Complete Analysis of Personal Objectives ______ Evaluation of Internship Experience ______ Record of Hours Worked ______ Completed Student Rating Form. Be sure youve discussed it with your supervisor ______ Upon return to campus ______ Attend internship meeting August 24 at 4:00 pm ______ Schedule an appointment and meet with Field Experience Coordinator during weeks of August 28 and September 15 ______ Submit portfolio to coordinator at the time of your appointment ______ Report your experiences to a TC class ______ Prepare a bulletin board about internship
TC 470 STUDENT INFORMATION FORM
Name: Semester: Anticipated TC 470 Start Date: Anticipated TC 470 End Date: Anticipated Number of Weeks to Work: (This is for the Field Experience Program only you are free to continue beyond the 180 or 360 hour minimums; however, the internship hours must be accumulated within a 10 to 12week period.) I am registered for TC 470 ______ Work Information Employing Company (where you will be) Address: (street, city, state, zip) ______ credits Graduation ________________
Phone: (where you can be located at work Name of employer and title (owner, personnel manager, supervisor, etc.) Address: (if different from above working location
Living Information Address: (street, city, state, zip)
Phone: Cell phone Email you will be using this summer
Name Semester
TC 470 RECORD OF HOURS WORKED
WEEK 1 2 3 4 5 6 7 8 9 10 11 12
DATES
# HOURS
------------------------------------------------------------------------------------------------------------Total hours * 10 weeks minimum
TC 470 DESIGNATION OF PERFORMANCE EVALUATOR ________________________________ Please have your supervisor complete this sheet as a commitment to completing your final evaluation. You may select two individuals if you wish. 1) Name Title Address 2) Name Title Address
Field Experience Coordinator Textiles and Clothing Program 31 MacKay Hall Iowa State University Ames, IA 500111121 MID-TERM PERFORMANCE REVIEW
TC 470
(Student's Name)
(Firm Name)
(Review Date)
(Assigned Department)
(Job Title)
(Supervisor)
Please give a brief description of the student's job responsibilities:
Please rate the following characteristics of the student: Very Satisfactory Adequate Attendance/Punctuality Enthusiasm Initiative Appearance/Grooming Communications Contribution to Organization Professionalism Cooperation Dependability Team player Additional comments/recommendations for second half of internship:
Unsatisfactory
Prepared and Interviewed by
Employee Signature
Date
9 To: From: Week Ending: Today's Date: Hourly Wage: Hours Worked: Gross Earnings: TC 470 WEEKLY REPORT Location(s) Assigned this Week: Name & Title of Supervisor: Assignments and Responsibilities:
New Experiences, Skills Developed, Accomplishments:
Progress on Supplementary Activities:
10 Observations and Analyses of Other People at Work:
Experiences Off the Job that Contribute to Your Understanding of the Apparel Industry or to Your Own Personal Development:
Satisfaction or Concerns Regarding Your Experiences This Week:
TC 470 PLANS FOR FINAL PROJECT Name Date Proposed Project: Objectives:
Sources of Information: Plans for execution:
TC 470I FIELD EXPERIENCE SUPPLEMENTARY ACTIVITIES The following list is designed to suggest to students and their employers certain areas and activities which students should investigate during a Field Experience Program. Even though students are usually assigned to one area, it is their responsibility to gain knowledge of other areas of the firm. These supplementary activities should help students meet goals for their program, since it is up to the student to make the most of their work experience. Supervisors may have additional suggestions to include. Part I relates to the firms mission, organization, and product line. This should be completed and sent in by the end of week #2. Part II should be worked on during the 10 weeks of the internship and turned in with the last reports. I. Introduction to the firm. A. What is firm's mission? B. What is the general organization of the firm? C. What is the relationship of this unit of the firm to the rest of the organization? D. What is the firm's general business philosophy and strategy? E. Describe the firm's product line target market. F. What are potential career paths in this firm?
II. Become acquainted with the supporting divisions of the firm. When you have completed an activity, enter the date and some notes next to it. A. Finance and Control accounts payable credit and collections general accounting insurance and taxes payroll sales audit B. Personnel budgets interview, placement and termination internal communication tools records and review training welfare and health
C. Operations customer service desk delivery distribution maintenance packing and pick-up phone and mail order service receiving and marking register service return-to-vendor security traffic warehouse workrooms D. Sales promotion advertising - all media efforts interior display public relations window display III. Combine what has been learned about the supporting divisions with the analysis of the merchandising division. A. Sales Floor Activities attend staff meetings calculating selling costs filling out want slips for out-of-stock merchandise handling customer complaints knowledge of all types of transactions obtain experience in the aspects of personal selling operating a cash register
planning and meeting sales quotas
planning merchandising placement for maximum sales requisition departmental supplies scheduling adequate floor coverage setting up an ad setting up for a sale train extras B. Inventory Control taking stock counts and balancing stocks unit control records C. Sales Promotion Develop ideas for ad copy and sign copy Participate in changing departmental displays Record sales of advertised items D. Merchandising Activities Assisting in preparation of buying plans, purchase orders, returns to vendor, order cancellations Becoming familiar with basic stock and basic stock counts Calculation of stock turnover rate, gross and net margin, gross and net profit Determining the type of Resident Buying Office used and services offered Evaluation of daily and weekly sales Following correct price change procedures Following correct receiving procedures Function of Data Processing Participating in meeting between buyer and manufacturer's representative Preparing price changes Preparing price ticket requisitions
Restocking merchandise Shopping the competition Tracing lost merchandise Vendor/buyer intentions and cooperations Visit the Fashion Office Visiting branch stores E. Reports and Forms advertising plan advertising requisition basic stock forms basic stock orders bulletins from resident buying office class sales reports cooperative advertising agreement daily and weekly flash sales report interstore merchandise transfers management performance evaluation form merchandise loan forms model stock plans price change reports prior stock reports purchase order return to vendor sales reports salesperson evaluation form sign requisition
six-month merchandise plan unit control books unit-style summary vendor return books want slips F. Computer Generated Information sales stock turn gross margin gross margin return or investment electronic data interchange model stocks basic stocks productivity measures G. Additional things youve learned.
Part III. What are potential career paths in this firm?
TC 470I OPTIONS for PROJECTS #1 AND #2 1. Work Schedule A. For any given week, develop a work schedule for the salespeople and a location with which you are somewhat familiar. B. Have your supervisor critique this schedule, answering as many of the following questions as possible (and any others that you might have in addition): *How many full-time, part-time, and extra people are needed? *How many is the most hours an employee can work each week? *Will the company pay overtime? *What (if any) "personal" considerations are made in scheduling (i.e. ability, preference, seniority, etc.)? *What would be a fair estimate of the total payroll (in dollars) for this schedule? *How does this supervisor measure employee sales productivity (i.e. sales cost, dollars per hour, etc.)-- if at all? *If you were a full-time permanent sales associate, what factors would the company consider in giving you wage increases? Are there promotion possibilities for sales associates? *What else would your supervisor recommend you need to know to become proficient at scheduling? C. Analysis of schedule. Did it work? Why? 2. Merchandise Layout A. Choose one of the locations in which you have worked (or are working) and sketch the floor layout-- identify entrances and exits, cash register stands, fitting rooms, etc., as well as the various classifications of merchandise. B. Analyze the placement and presentation of merchandise in regard to the following: 1. Visual impact 2. Location of hot sellers, basics, markdowns, etc. 3. Customer convenience 4. Prevention of theft C. In evaluation of "B" above, do you think there are any specific ways in those four areas that your company might improve this location? D. What is the size of this location in square feet? What is the approximate sales volume of this location on an annual basis? What is the dollars per square foot, then, for this location on an annual basis? How does this location compare to others within the company in this area of analysis? E. Analyze the effectiveness of the layout. How could it be improved?
3. Advertising Analysis A. Select an ad run by the company for which you work (preferably from your specific department, store, or other location). B. Identify the medium used-- newspaper, radio, television, direct mail, other. C. Give a complete description of the item(s) advertised, price(s) of these items, etc. To what target customers is the ad directed? What was the cost of this ad? Were there vendor co-op dollars available for this ad? D. For newspaper, direct mail: What was the ad size, rate? Describe the major parts of the ad (headline, illustration, bodycopy, layout, and identification), and include a tear sheet. For radio, television: What was frequency the of broadcast? Include a description of the script, music, etc. E. How well did company behavior "support" this ad? Analyze: 1) quantity and display of merchandise. 2) awareness and effectiveness of sales staff. 3) sales results. 4) overall cost effectiveness of the ad. 4. Shortage Control Measures A. Discuss the three areas of loss prevention (paper error, internal theft, and shoplifting) in terms of your company's policies and procedures. (Example: * What is the procedure used by your company for receiving and marking merchandise? What checks are incorporated in the process to minimize shortage? * What measures are taken for security in your store? * What training is given employees to prevent shoplifting? * Etc. Be thorough! B. What weaknesses do you see in your company's approach to shortage control? Suggest ways the company might improve. 5. Other Possibilities (require Faculty Coordinator approval): # Sales Volume Analysis (history, trends, projections) # Sales Productivity Analysis (sales cost, dollars per hour, etc.) # Visual Display Analysis (department stores primarily) # Territory/Key Accounts Analysis (for sales rep positions) # Career Opportunities Analysis (within companies providing several options)
TC 470I OPTIONS for PROJECT #3 Project #3 should be... ... the most complete and comprehensive of the three projects. (Project #1 and #2 are really "reports" and are intended to reflect analysis of specific activities within the organization.) Project #3 should explore a large topic in greater depth or develop evaluations or comparisons of the organization with the "outside" (see examples below). ... well-researched and well-written. It should preferably be typed. It should be business report quality, without errors in grammar, typing, spelling, etc. ... a vehicle to present some of your academic activity to your supervisor or other company personnel with whom you wish to gain more visibility. (Be sure to make yourself a copy of this and any other project you wish to keep for the future.) ... clear in terms of statement of purpose, presentation of relevant materials, drawn conclusions, summary, recommendations, etc. (Yes, this is somewhat of a term paper!) ... your analysis, evaluation, etc.. in addition to factual material compiled. Can you use this project to give your employer more information than he/she has currently? Ideas for Topics: # Comparison Shopping Analysis is Your Company and its Key Competitors # Advertising Analysis of Your Company and Its Key Competitors # New Employee Orientation Manual # Sales Training Manual # Vendor Analysis (Qualitative and Quantitative) # Presentation for Sales Meeting # Fashion Show (or comparable special event) # Mall Analysis (or comparable trade area) # Etc. -- any similar project which is important to you in your location and specific to your job, company, career interests, etc.
Field Experience Supervisor 31 MacKay Hall Textiles and Clothing Program Iowa State University Ames, IA 50011-1121
TC 470
STUDENT RATING FORM (NOTE: This rating will be used primarily in counseling with the student after the work experience
STUDENTS NAME: FIRM NAME: DATES OF EMPLOYMENT (fromto): STUDENTS WORK ASSIGNMENT: Department Job title Duties
*************** Please comment on the following aspect of the students performance. 1) Development throughout the work period.
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Significant contributions made by the student during the period.
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Suggestions regarding possible improvement needed.
Student Rating Form, Page 2
Student
Directions: Please rate the student by circling the appropriate number (5 = excellent, 1 = poor, X = cant rate) Cant Rate X X X X X
DEPENDABILITY 1. 2. 3. 4. Promptness and regularity of attendance Ability to make decisions and take actions without undue delay Quality of judgment Carrying out work assignment From a quality standpoint From a quantity standpoint
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Excellent 5 5 5 5 5
HUMAN RELATIONSHIPS 1. Openmindedness (willingness to listen and learn) 2. Relationships with others: Coworkers Supervisors Those supervised 3. Ability to inspire enthusiasm and cooperation in others INITIATIVE 1. Resourcefulness in carrying out assignments 2. Acceptance of responsibilities beyond those specifically delegated COMMUNICATION 1. Ability to state ideas clearly, effectively to others 2. Ability to express himself/herself in written form 3. Use correct grammar in oral and written forms of communication TECHNICAL SKILLS 1. Possesses skills needed for the internship 2. Exhibited ability to analyze situations, products, or processes 3. Performed work accurately 4. Exhibited ability to operate and utilize technology 5. Exhibited mathematical competency PROFESSIONALISM 1. Practiced good professional conduct in diverse situations 2. Maintained a positive attitude 3. Showed ability to multitask in the work environment 4. Maintained a professional appearance TEAMWORK 1. Shared responsibility for team projects 2. Supportive of other team members 3. Active participant in team 4. Maintained positive interactions with team members 5. Made positive contributions to team
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TC 470C Student Rating Form, Page 3 MATURITY Did this student appear mature enough to handle situations generally confronting executive trainees in your organization? Yes Comments: No Maybe Student
APTITUDE FOR MERCHANDISING Do you think this student will be able to develop into a successful merchandiser? Yes No Maybe
Comments:
Signature of Rater: Title of position: Date of Rating:
OVERALL LETTER GRADE:
(You may use plus or minus)
From: Week Ending: Todays Date: TC 470 Weekly Report 1 Location(s) Assigned this week: Name & Title of Supervisor: Assignments and Responsibilities:
Hourly Wage: Hours Worked:
New experiences, skills developed, accomplishments:
Observations and Analysis of people, products, and situations:
Satisfactions or concerns regarding your experiences this week:
Experiences Off the job that contributed to your professional and/or personal development:
Questions on this page are related to Seven Habits of Highly Effective People, p. 15-62. What paradigms do you need to change as you begin this internship?
Are your paradigms principle based or a function of conditioning and conditions? Explain.
Evaluate your firm based on Organizational PC.
Where do you see yourself on the Maturity Continuum? Think about where you are now and where you want to be at the end of the semester.
From: Week Ending: Todays Date: TC 470 Weekly Report 2 Location(s) Assigned this week: Name & Title of Supervisor: Assignments and Responsibilities:
Hourly Wage: Hours Worked:
New experiences, skills developed, accomplishments:
Observations and Analysis of other people at work:
Satisfactions or concerns regarding your experiences this week:
Experiences Off the job that contributed to your professional and/or personal development:
Questions on this page are related to Seven Habits of Highly Effective People, p. 63-94. What things can you do on the job that would be proactive rather than reactive?
Describe a situation where you or a co-worker took a proactive position. How did it work?
In your work environment determine those things that are in your Circle of Concern and those that are in your Circle of influence.
Select a problem from your work or personal life that is frustrating to you. Determine whether it is a direct, indirect, or no control problem. Identify the first step you can take in your Circle of Influence to solve it and then take that step.
From: Week Ending: Todays Date: TC 470 Weekly Report 3 Location(s) Assigned this week: Name & Title of Supervisor: Assignments and Responsibilities:
Hourly Wage: Hours Worked:
New experiences, skills developed, accomplishments:
Observations and Analysis of other people at work:
Satisfactions or concerns regarding your experiences this week:
Experiences Off the job that contributed to your professional and/or personal development:
Questions on this page are related to Seven Habits of Highly Effective People, p. 96-144. Identify a project you will be facing in the near future and apply the principle of mental creation. Write down the results you desire and the steps that will lead to those results.
Distinguish between managers and leaders. Identify someone in your organization that exhibits exceptional leadership abilities. Explain why you believe they are a leader instead of a manager.
How can you improve your leadership skills.
Take some time this week to determine the center of your life. You do not need to share this, but it does impact how you proceed in your personal and professional life.
From: Week Ending: Todays Date: TC 470 Weekly Report 4 Location(s) Assigned this week: Name & Title of Supervisor: Assignments and Responsibilities:
Hourly Wage: Hours Worked:
New experiences, skills developed, accomplishments:
Observations and Analysis of other people at work:
Satisfactions or concerns regarding your experiences this week:
Experiences Off the job that contributed to your professional and/or personal development:
Questions on this page are related to Seven Habits of Highly Effective People, p. 145182. What can you do to operate effectively in Quadrant II and not get caught up in the others?
Covey said, The key is not to prioritize whats on your schedule, but to schedule your priorities. What does this mean to you?
Delegation means growth, both for individuals and for organizations. How do you see this applied in your organization?
From: Week Ending: Todays Date: TC 470 Weekly Report 5 Location(s) Assigned this week: Name & Title of Supervisor: Assignments and Responsibilities:
Hourly Wage: Hours Worked:
New experiences, skills developed, accomplishments:
Observations and Analysis of other people at work:
Satisfactions or concerns regarding your experiences this week:
Experiences Off the job that contributed to your professional and/or p...