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Assessment: Review Quiz 3 http://blackboard-asp.csufresno.edu/webapps/assessment/review/review.j... BUS COMMUN (BA105W-34-35297-2083) > ASSIGNMENTS > GRADED QUIZZES > REVIEW ASSESSMENT: QUIZ 3 Review Assessment: Quiz 3 User Submitted Name Status Score Bradley L Kendzora 2/20/08 11:45 AM Quiz 3 Completed 8.5 out of 10 points Time Elapsed 0 hours, 8 minutes, and 4 seconds out of 0 hours and 30 minutes allowed. Instructions Question 1 The term that is not one of the four major emphasis devices is: Selected Answer: Correct Answer: tense. tense. 0.5 out of 0.5 points Feedback: Tense is not an emphasis device. Difficulty: Easy Page: 75-76 Question 2 Selected Answer: Correct Register to View AnswerFalse 0.5 out of 0.5 points To the skilled message writer, writing concisely means including only the barest essentials in a message. Feedback: Such treatment produces brusque, hurried effects and destroys goodwill. The little extras are important. Difficulty: Medium Page: 73 Question 3 0.5 out of 0.5 points It usually is good practice in writing messages to treat your reader as a member of a broad group rather than as an individual. Selected Answer: Correct Register to View AnswerFalse Feedback: Individual treatment usually is preferred. Difficulty: Medium Page: 72 Question 4 You-viewpoint is effective only in messages presenting favorable information. Selected Answer: Correct Register to View AnswerFalse 0.5 out of 0.5 points Feedback: It is also effective in bad-news messages. Difficulty: Easy 1 of 5 2/20/2008 11:45 AM Review Assessment: Quiz 3 http://blackboard-asp.csufresno.edu/webapps/assessment/review/review.j... Page: 67-68 Question 5 In giving proper emphasis to an important point, you should place it in: Selected Answer: Correct Register to View Answersimple sentence. a simple sentence. 0.5 out of 0.5 points Feedback: The information in such sentences does not have to compete for attention with other information in the sentence. Difficulty: Easy Page: 75-76 Question 6 Selected Answer: Correct Register to View AnswerFalse 0.5 out of 0.5 points Strong words such as greatest, finest, and extraordinary are highly effective in convincing readers. Feedback: Such superlatives are not often believed. Difficulty: Medium Page: 75 Question 7 The most positive of the following words is: Selected Answer: Correct Answer: situation. situation. 0.5 out of 0.5 points Feedback: Only this one is not clearly negative. It is neutral and would be negative only with additional modifying words. Difficulty: Medium Page: 69-71 Question 8 Best wording of five closing statements from a business message is: Selected Answer: Correct Answer: I shall appreciate your assistance. I shall appreciate your assistance. 0.5 out of 0.5 points Feedback: Only this one is neither an antiquated form nor an incomplete sentence. Difficulty: Easy Page: 65-67 Question 9 Negative words tend to destroy goodwill. Selected Answer: Correct Register to View AnswerTrue 0.5 out of 0.5 points Feedback: The text discussion supports this statement. Difficulty: Easy Page: 69-71 2 of 5 2/20/2008 11:45 AM Review Assessment: Quiz 3 http://blackboard-asp.csufresno.edu/webapps/assessment/review/review.j... Question 10 0 out of 0.5 points Mark the best of five concluding remarks that immediately precede the "sincerely yours" in a business message. Selected Answer: Correct Answer: Thanking you in advance for your cooperation . . . . I appreciate your prompt handling of this request. Feedback: All the others are rubber Difficulty: stamps. Medium Page: 65-66 Question 11 Mark the sentence that does the best job of telling bad news. Selected Answer: Correct Answer: Although your current position requires that we sell to you on a cash basis, we can offer you special cash discounts. Although your current position requires that we sell to you on a cash basis, we can offer you special cash discounts. 0.5 out of 0.5 points Feedback: Only this sentence uses no negative words (cannot, does not justify, poor credit record, reject). Difficulty: Hard Page: 69-71 Question 12 Done to the extreme, you-viewpoint can sound insincere. Selected Answer: Correct Register to View AnswerTrue 0.5 out of 0.5 points Feedback: When overdone it appears to be insincere and not believable. Difficulty: Easy Page: 69 Question 13 Which is the best example of you-viewpoint writing in these sentences? Selected Answer: Correct Answer: For your shopping convenience, your account is now open. For your shopping convenience, your account is now open. 0.5 out of 0.5 points Feedback: Only this one focuses all emphasis on the reader. The others clearly stress the writer. Difficulty: Hard Page: 67-68 Question 14 Selected Answer: Correct Register to View AnswerFalse 0.5 out of 0.5 points As a general rule, references to the reader by name within the body of a message should be avoided. Feedback: Such references tend to personalize the message, thereby creating a positive effect. Difficulty: Medium Page: 72 Question 15 0 out of 0.5 points 3 of 5 2/20/2008 11:45 AM Review Assessment: Quiz 3 http://blackboard-asp.csufresno.edu/webapps/assessment/review/review.j... The you-viewpoint is a manipulative technique and may be used for good or bad purposes. Selected Answer: Correct Register to View AnswerTrue Feedback: See discussion of this point on p. 68. Difficulty: Medium Page: 68-69 Question 16 0.5 out of 0.5 points The beginnings and endings of a unit of written communication carry more emphasis than do the center parts. Selected Answer: Correct Register to View AnswerTrue Feedback: These positions stand out. Difficulty: Easy Page: 75 Question 17 0.5 out of 0.5 points As positive words are the most effective for achieving message goals, negative words should not be used in business messages. Selected Answer: Correct Register to View AnswerFalse Feedback: Negative words have a place in some messages. Difficulty: Hard Page: 69-71 Question 18 Selected Answer: Correct Register to View AnswerTrue 0.5 out of 0.5 points The words you use in writing messages should come primarily from your speaking vocabulary. Feedback: Conversational writing, which uses the speaking vocabulary, is advocated in the chapter. Difficulty: Easy Page: 64 Question 19 Mark the best choice of words for the beginning of a routine business message. Selected Answer: Correct Answer: I am happy to be able to answer your July 1 letter. Yes, we will gladly permit you to use our meeting facilities. 0 out of 0.5 points Feedback: Only this sentence does not contain a rubber-stamp expression. Difficulty: Medium Page: 65-66 Question 20 Mark the wording that is not a rubber stamp. Selected Answer: Correct Answer: Please answer this request soon . . . . Please answer this request soon . . . . 0.5 out of 0.5 points 4 of 5 2/20/2008 11:45 AM Review Assessment: Quiz 3 http://blackboard-asp.csufresno.edu/webapps/assessment/review/review.j... Feedback: Only this one is natural, conversational wording that is not stereotyped. Difficulty: Easy Page: 65-66 5 of 5 2/20/2008 11:45 AM ... View Full Document

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