Assessment: Review Quiz 3
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BUS COMMUN (BA105W-34-35297-2083) > ASSIGNMENTS > GRADED QUIZZES > REVIEW ASSESSMENT: QUIZ 3
Review Assessment: Quiz 3
User Submitted Name Status Score Bradley L Kendzora 2/23/08 3:14 PM Quiz 3 Completed 7.5 out of 10 points
Time Elapsed 0 hours, 8 minutes, and 51 seconds out of 0 hours and 30 minutes allowed. Instructions Question 1 Mark the sentence that handles its subject most positively. Selected Answer: Correct Answer: Although all of our positions are filled, we will hold your application for possible future use. Although all of our positions are filled, we will hold your application for possible future use. 0.5 out of 0.5 points
Feedback: All contain negative words (regret, cannot, turn down, unfortunately, no) except this one. Difficulty: Hard Page: 69-71 Question 2 Which of the following sentences conforms least to you-viewpoint strategy? Selected Answer: Correct Answer: Your request to use our facility must be denied at this time. Your request to use our facility must be denied at this time. 0.5 out of 0.5 points
Feedback: Although all contain the pronoun you, this sentence carries a negative message that is not favorable to the reader's best interest. Such messages are best explained with you-viewpoint reasoning. Difficulty: Hard Page: 67-68 Question 3 The more you write about something, the more you emphasize it. Selected Answer: Correct Answer: False True 0 out of 0.5 points
Feedback: Volume of coverage is one means of determining emphasis. Difficulty: Medium Page: 76 Question 4 0.5 out of 0.5 points Building goodwill through messages is gratifying to business people personally, but it is difficult to justify as a profitable business practice. Selected Answer: Correct Answer: False False
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Review Assessment: Quiz 3
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Feedback: Goodwill is worth money in business. Difficulty: Easy Page: 63 Question 5 Because most people tend to be negative, a letter cannot have too much goodwill. Selected Answer: Correct Answer: False False 0.5 out of 0.5 points
Feedback: The technique can be overdone. Difficulty: Hard Page: 74 Question 6 0 out of 0.5 points Which sentence is least likely to produce a preaaching impression in the mind of a retailing executive? Selected Answer: Correct Answer: Savings from cash discounts can be significant. As you know, savings from cash discounts can be significant.
Feedback: As the subject is elementary to the retailer, one should take care to avoid a lecturing tone. By making it clear that the writer knows the reader understands this elementary point, this sentence avoids offending the reader. Difficulty: Hard Page: 72 Question 7 0 out of 0.5 points A display of anger in a letter helps in achieving the objective of the letter only when the objective is to antagonize the reader. Selected Answer: Correct Answer: False True
Feedback: The writer's anger produce reader anger. Difficulty: Medium Page: 73-74 Question 8 Which is the best example of you-viewpoint writing in these sentences? Selected Answer: Correct Answer: For your shopping convenience, your account is now open. For your shopping convenience, your account is now open. 0.5 out of 0.5 points
Feedback: Only this one focuses all emphasis on the reader. The others clearly stress the writer. Difficulty: Hard Page: 67-68 Question 9 Which of these sentences contains the most positive wording? Selected Answer: Correct Answer: I sincerely regret that we are not able to grant credit at this time. You will understand, I feel sure, why we must limit credit to those whose assets-to-liabilities ratio exceeds the two-to-one minimum. 0 out of 0.5 points
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Review Assessment: Quiz 3
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Feedback: Only this one is written without negative words (limit, refuse, regret.) cannot, Difficulty: Hard Page: 69-71 Question 10 0.5 out of 0.5 points It usually is good practice in writing messages to treat your reader as a member of a broad group rather than as an individual. Selected Answer: Correct Answer: False False
Feedback: Individual treatment usually is preferred. Difficulty: Medium Page: 72 Question 11 In giving proper emphasis to an important point, you should place it in: Selected Answer: Correct Answer: a simple sentence. a simple sentence. 0.5 out of 0.5 points
Feedback: The information in such sentences does not have to compete for attention with other information in the sentence. Difficulty: Easy Page: 75-76 Question 12 Best wording of five closing statements from a business message is: Selected Answer: Correct Answer: I shall appreciate your assistance. I shall appreciate your assistance. 0.5 out of 0.5 points
Feedback: Only this one is neither an antiquated form nor an incomplete sentence. Difficulty: Easy Page: 65-67 Question 13 0.5 out of 0.5 points Mark the best of five concluding remarks that immediately precede the "sincerely yours" in a business message. Selected Answer: Correct Answer: I appreciate your prompt handling of this request. I appreciate your prompt handling of this request.
Feedback: All the others are rubber stamps. Difficulty: Medium Page: 65-66 Question 14 Selected Answer: Correct Answer: True False 0 out of 0.5 points The primary goal of a business message should be to build good public relations for the writer's company.
Feedback: The primary goal should be to achieve the objective for which it was written.
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Review Assessment: Quiz 3
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Difficulty: Medium Page: 63 Question 15 0.5 out of 0.5 points Because volume adds emphasis, you can emphasize a point by placing it in a long, involved sentence so that it stands out. Selected Answer: Correct Answer: False False
Feedback: Such sentences do not stand out. The shorter ones do. Difficulty: Hard Page: 76 Question 16 Mark the most positive of the following wordings. Selected Answer: Correct Answer: Here is a solution to . . . . Here is a solution to . . . . 0.5 out of 0.5 points
Feedback: Only this one contains no negative words or thoughts (regret, cannot, problem, regrettable, broken). Difficulty: Medium Page: 69-71 Question 17 The closing expression in a business message that best meets modern standards is: Selected Answer: Correct Answer: Thank you for considering this request. Thank you for considering this request. 0.5 out of 0.5 points
Feedback: Only this wording is not a rubber stamp. Difficulty: Easy Page: 65-66 Question 18 Selected Answer: Correct Answer: False False 0.5 out of 0.5 points Words such as "I regret to inform" are highly positive and cushion the shock of bad news.
Feedback: As illustrated in the chapter, they are negative. Difficulty: Easy Page: 69-70 Question 19 0.5 out of 0.5 points "Thirteen years ago we introduced the Starfly model." Which sentence makes the best tie-in with this sentence? Selected Answer: Correct Answer: Since its introduction, this automatic-control model has gained steadily in popularity. Since its introduction, this automatic-control model has gained steadily in popularity.
Feedback: Only this one example has close tie-in words (since its introduction this) with the preceding
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Review Assessment: Quiz 3
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sentence. Difficulty: Hard Page: 76-77 Question 20 Mark the best choice of words for the beginning of a routine business message. Selected Answer: Correct Answer: Yes, we will gladly permit you to use our meeting facilities. Yes, we will gladly permit you to use our meeting facilities. 0.5 out of 0.5 points
Feedback: Only this sentence does not contain a rubber-stamp expression. Difficulty: Medium Page: 65-66
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