of Department Management
Operations Management Module GB-301, Fall 2007 Sections # 014, EB2, EB3 Professor Will O`Brien Office: AAC 333 Tel: [phone] [e-mail]
Quiz #2 Guide
Topics to be covered:
Process Measurement & Analysis (text) o Business Process Re-engineering A Consolidated Methodology (article on Bb) Change Management: o Leading Change... by John P. Kotter (article on Bb) o Transformational Leadership (PPT on Bb) Business Sustainability: o Leading Change toward Sustainability by Bob Doppelt (on Bb) o Going Green is Good Business by Robert Reisch (on Bb) o Overview of Triple Bottom Line (on Bb) o Sustainability Declaration of Leadership (on Bb)
Basic Concepts (you need to understand what each of these terms means): 1. Sustainability 2. Change Management 3. Business Process Re-engineering 4. Triple Bottom Line 5. Sustainability Declaration of Leadership 6. Compact Fluorescent Lightbulb (CLF) 7. John P. Kotter`s 8 Step process 8. Capacity 9. Agile Manufacturing 10. Modularization 11. Bottleneck 12. Service Blueprint 13. Benchmarking 14. Michael M. Hammer, PhD
15.Leadership: A. Establishes direction B. Aligns people C. Motivates and inspires D. Produces change, often to a dramatic degree E. All of the above 16.Reengineering- involves workflow modification only within an engineering department. A. True B. False 17.Change management - the discipline that deals primarily with the human aspect of change. A. True B. False 18. Guiding coalition the core of this group are the workers who resist required change. A. True B. False 19. Short-term wins examples of success that serve as evidence that the change effort is worthwhile. A. True B. False 20. Institutionalize new approaches the required change is accomplished when it is said that this is the way we do things around here. A. True B. False Essential Questions - Multiple Choice/True/False: 21. Common reason(s) for failure in the implementation of major change is/are: A. Lack of committed leadership B. No vision C. Poor communication D. Insufficient employee empowerment; E. All of the above 22.Voice of the Customer customer input used in quality function deployment process to determine product specifications. A. True B. False 23. In general, if you cannot measure it, you cannot manage it. A. True B. False 24. Benchmarking may be performed: A. Internally B. With competitors C. Functionally with best of breed
D. Generically; i.e. adopting the innovative processes of industry leaders E. All of the above 25. Reengineering is the process of rethinking and restructuring an organization including its business processes. A. True B. False 26. Which of the following is NOT a characteristic of a reengineering process? A. Making small incremental changes to the current process B. Redesigning jobs and combining several of them into one C. Involving workers in the decision making process D.Assigning work to be done where it does not make sense 27. Productivity is said to be a relative measure because it A. Can vary significantly in a factory from week to week. B. Needs to be compared with something else to be of value C. Is directly related to the quality of the products manufactured D. Should be measured very frequently to be meaningful 28. A business process is a logical set of tasks or activities that are: A. Specific to the operations function B. Specific to the marketing function C. Interdependent with other processes D. Always evaluated in the same manner 29. Performance measures (metrics) for specific work processes that are virtually the same across all industries are referred to as: A. Internal benchmarks B. Competitive benchmarks C. Functional benchmarks D. Generic benchmarks 30. Agile manufacturing is most closely associated with which process characteristic? A. Productivity Flexibility B. C. Quality D. Speed 31. Modularization is best used for: A. Assemble-to-order processes that use standard components B. High volume, low cost standardized consumer products C. Custom made products that are designed-to-order D. None of the above 32. The flowcharting of service processes is often referred to as: A. Competitive benchmarking B. Fail-safing C. Service blueprinting D. Business process re-engineering
33. Bob Doppelt recommends a process similar to John Kotter to achieve change toward sustainability. A. True B. False 34. Step(s) included in Doppelt`s change process: A. Relentlessly communication vision and approach B. Create a guiding coalition C. Reward learning and innovation D. Form powerful teams E. All of the above 35. According to Doppelt, most sustainability initiatives are over managed and under led: A. True B. False 36. The concept of Triple Bottom Line (TBL) demands that a company`s responsibility be to stakeholders` rather than shareholders. A. True B. False 37. TBL is also known as People, Planet and Profit A. True B. False 38. In practical terms, triple bottom line accounting means: A. expanding the traditional reporting framework B. to take into account environmental and C. social performance in addition to financial performance. D. All of the above 39. Corporate Sustainability is a business approach to create long-term shareholder value by embracing opportunities and managing risks deriving from economic, environmental and social developments. A. True B. False 40. The Dow Jones Sustainability Index (DJSI) are the first global indexes tracking the financial performance of the leading sustainability-driven companies worldwide. A. True B. False 41. Element(s) of the vision outlined in the "Sustainable Business - Declaration of
Leadership include... our company, suppliers and customers, and our community doing business in ways that: A. Preserve, protect and ultimately enhance the living systems -- of this region, and the planet -- that sustain our business and the larger human economy B. Provide ever greater value in meeting the real needs of our customers, suppliers and communities C. Meet human needs in the most efficient and economical means possible, in order to include the greatest percentage of humanity D. All of the above
42. Performance measures described in the "Sustainable Business - Declaration of Leadership include: A. Resource productivity [unit of benefit provided per unit of resource used] B. Non-product output [amounts & toxicity of unsaleable materials and chemicals] C. Net carbon emissions [production of climate changing greenhouse gasses] D. Ecological footprint [demand on earth`s regenerative capacity] E. All of the above. 43. Based on the article entitled How Many Light bulbs Does it Take to Change the World?, Wal-Mart is described as a leader in sustainability. A. True B. False 44. This is a picture of compact fluorescent light bulb:
A. True B. False 45. Compact fluorescents emit the same light as classic incandescents but use 75% or 80% less electricity. A. True B. False 46. The single greatest source of greenhouse gases in the United States is power plants-half our electricity comes from coal plants. A. True B. False 47. Compact fluorescents, even in heavy use last: A. 2-3 months B. 3-4 years C. 5, 7, 10 years D. 20+ years 48. General Electric, which owns about 60% of the residential lightbulb market in the United States A. True B. False 49. Wal-Mart is partnering with GE to sell 1 million compact fluorescent bulbs this year A. True B. False
50. A TBL endeavor reduces it ecological footprint by, among other things, carefully managing its consumption of energy and non-renewables and reducing waste less toxic before disposing of it in a safe and legal manner. A. True B. False