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Course Number: MAN 3025, Spring 2008

College/University: UCF

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1. Swamp Monster, Inc. (SMI) has a relatively high turnover rate among its new employees. Recently, the human resource department conducted a series of interviews with employees who were choosing to leave SMI after a short period of time. It was concluded that unmet expectations were the primary reason these people were leaving so soon. SMI can begin to solve this problem by emphasizing Student Response 1....

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Monster, 1. Swamp Inc. (SMI) has a relatively high turnover rate among its new employees. Recently, the human resource department conducted a series of interviews with employees who were choosing to leave SMI after a short period of time. It was concluded that unmet expectations were the primary reason these people were leaving so soon. SMI can begin to solve this problem by emphasizing Student Response 1. employment-at-will. 2. the use of realistic job previews. 3. affirmative action. 4. better training and development. 5. external recruiting. Score: 1/1 2. The implementation of strategies to put the right people in the right jobs, make the best use of employee talent and skills, and develop human capital for the future is referred to as: Student Response 1. mentoring. 2. workforce optimization. 3. none of these. 4. performance appraisal. 5. cross-training. Score: 1/1 3. Ellen's Pottery has a policy of NOT promoting from within. As a result, they rarely use Student Response 1. job posting. 2. internal recruiting. 3. job openings on the Internet. 4. job announcements in company publications. 5. all of these. Score: 1/1 4. Which of the following is NOT a method used in external recruiting? Student Response 1. Private employment agencies 2. Employee resource chart 3. State employment services 4. Newspaper advertising 5. Employee referrals Score: 1/1 5. A(n) __________ typically lists job duties as well as desirable qualifications for a particular job. Student Response 1. job description 2. assessment test 3. OJT 4. application form 5. paper-and-pencil test Score: 1/1 6. In the new workplace, __________ are people who work for an organization, but not on a permanent or full-time basis. Student Response 1. upper-level employees 2. temporary employees 3. contingent workers 4. direct-related workers 5. low-level employees Score: 0/1 7. Validity refers to the Student Response 1. importance of a test. 2. relationship between a score on a selection test and subsequent job performance. 3. amount of error in a test. 4. relationship between the scores of all applicants on a selection test. 5. relevance of a test. Score: 0/1 8. Which of the following is developed from critical incidents relating to job performance? Student Response 1. Semantic differential rating scale 2. Performance appraisal interview 3. All of these 4. Behaviorally anchored rating scale 5. Unidimensional rating scale Score: 0/1 9. The strategic approach to human resource management recognizes key elements. Which of the following is NOT an ingredient in successful human resource management? Student Response 1. All managers are human resource managers. 2. All of these are examples of key ingredients in human resource management. 3. Human resource management is a matching process. 4. Only top-line managers are predominantly human resource managers. 5. Employees are viewed as assets. Score: 1/1 10. Today, more than ever, strategic decisions are related to human resource considerations. Which of the following refers to the economic value of the knowledge, experience, skills, and capabilities of employees? Student Response 1. Contingency assets 2. Economic assets 3. Economic capital 4. Human capital 5. Capital assets Score: 1/1 11. Mike is a new interviewer who just finished an interview with Diane. Her professional style and her flawless grooming immediately struck him. Mike gave Diane a very good evaluation although her previous work experience and educational background were not that exceptional. What rating error did Mike succumb to? Student Response 1. General tendency 2. Halo effect 3. Leniency 4. Central tendency 5. Homogeneity Score: 0/1 12. The idea of expanding across geographical, technical, and cultural boundaries to help the organization achieve its goals, refers to Student Response 1. economic strategy. 2. an information rich economy. 3. globalization. 4. building human capital. 5. global economy. Score: 0/1 13. The forecasting of human resource needs and the projected matching of individuals with expected job vacancies is referred to as human resource Student Response 1. planning. 2. downsizing. 3. organizing. 4. selection. 5. development. Score: 0/1 14. According to your textbook, benefits in general make up approximately __________ of an organization's labor costs. Student Response 1. 22% 2. 15% 3. 40% 4. 55% 5. 75% Score: 1/1 15. All of the following is a question relevant to human resource planning EXCEPT Student Response 1. All of these are relevant questions for human resource planning. 2. "What was the volume of business over the past five years?" 3. "How will new technology affect the organization?" 4. "What is the current turnover rate?" 5. "What is the volume business of expected to be over the next five years?" Score: 0/1 1. Which of the following is a systematic process of gathering and interpreting information about the essential duties? Student Response 1. A job description 2. A job requirement 3. A job analysis 4. A realistic job preview 5. A job listing Score: 1/1 2. The most common form of formal corporate training is Student Response 1. external training. 2. developmental training. 3. orientation training. 4. classroom training. 5. on-the-job training. Score: 1/1 3. __________ is a process that uses multiple raters, including self-rating, to appraise employee performance and guide development. Student Response 1. Homogeneity appraisal 2. Performance appraisal interview 3. Job evaluation 4. Multiple-rater appraisal 5. A 360-degree feedback Score: 1/1 4. The process of observing and evaluating an employee's performance, recording the assessment, and providing feedback to the employee is referred to as Student Response 1. classroom training. 2. orientation training. 3. a paper-and-pencil test. 4. none of these. 5. performance appraisal. Score: 1/1 5. One of the most dangerous performance evaluation errors is ___________, which places an employee into a class or category based on one or a few traits or characteristics. Student Response 1. stereotyping 2. homogeneity 3. the halo effect 4. leniency 5. diversion Score: 1/1 6. Ellen's Pottery has a policy of NOT promoting from within. As a result, they rarely use Student Response 1. all of these. 2. job announcements in company publications. 3. internal recruiting. 4. job posting. 5. job openings on the Internet. Score: 1/1 7. The goals of human resource management include all of these EXCEPT Student Response 1. attracting an effective work force. 2. maintaining an effective work force. 3. developing an effective work force. 4. turning over an effective workforce. 5. both attracting an effective work force and maintaining an effective work force. Score: 1/1 8. In _____________, an experienced manager shows a new employee how to perform job duties. Student Response 1. realistic job previews 2. computer-assisted instruction 3. on-the-job training 4. classroom training 5. orientation training Score: 1/1 9. __________ is a recruiting approach that gives applicants all pertinent and realistic information about the job and the organization. Student Response 1. Employment-at-will 2. Reality check 3. Chart selection approach 4. Realistic job preview 5. Affirmative action Score: 1/1 10. The implementation of strategies to put the right people in the right jobs, make the best use of employee talent and skills, and develop human capital for the future is referred to as: Student Response 1. performance appraisal. 2. cross-training. 3. workforce optimization. 4. none of these. 5. mentoring. Score: 1/1 11. All of the following is a question relevant to human resource planning EXCEPT Student Response 1. "What is the volume of business expected to be over the next five years?" 2. "What is the current turnover rate?" 3. "What was the volume of business over the past five years?" 4. All of these are relevant questions for human resource planning. 5. "How will new technology affect the organization?" Score: 1/1 12. In utilizing the matching model of employee selection, the organization offers __________ and the employee offers Student Response 1. skills, rewards 2. ability, training 3. inducements, contributions 4. contributions, pay and benefits 5. contributions, inducements Score: 1/1 13. Serene has been given the assignment of determining how many new tellers her bank will need to hire over the next five years. Which of the following questions is irrelevant to her task? Student Response 1. What new technologies (e.g., automated teller machines) will be introduced over the next five years? 2. How many new branches does the bank expect to open over the next five years? 3. How many tellers are expected to retire over the next five years? 4. All of these are irrelevant 5. All of these are relevant Score: 1/1 14. Cavalier Company uses internal recruiting whenever possible. This practice Student Response 1. gives employees an upper hand in negotiations. 2. decreases employee satisfaction. 3. costs more than external recruiting. 4. demotivates existing employee given limited socializing opportunities. 5. generates increased employee commitment. Score: 1/1 15. Which of the following is developed from critical incidents relating to job performance? Student Response 1. Semantic differential rating scale 2. Behaviorally anchored rating scale 3. Performance appraisal interview 4. Unidimensional rating scale 5. All of these Score: 1/1

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