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etiquette Net or netiquette for participating in a mailing list or Internet discussion conference Advice DO NOT USE ALL CAPITAL LETTERS Check out conference FAQs and keep instructions Separate personal email from conferences Rationale Text in all capital letters is hard to read and suggests SHOUTING. When you join a conference, see if a FAQ (Frequently Asked Questions) file exists, so you do not ask questions that have been answered repeatedly by others. A rule of thumb is to read 2 weeks of postings, then follow the norms. Sending personal email to someone via a conference is rude and may cost some conference members who pay for Internet access by the amount of time on-line. Also, always get permission to forward a personal email message to someone else or to a conference. Messages such as me too typically do not add anything to the conversation, are unnecessary, and require others to do extra work to read and delete them. Keep initial conference messages explaining how the conference works. They explain the address for sending email to subscribers and the address for changing a subscriber s status. They are especially important because email addresses change and unsubscribing with an outdated address is difficult. A frequently annoying message in conferences is tell me how to get off this list. Terminal screens read differently from the printed text. Help readability by formatting. For example, separate paragraphs with a blank line. Make messages meaningful Keep instructions and separate types of messages Use formatting to enhance readability Always sign your email Often it is difficult to identify the sender from the message header. Signing all with your email address email with your email allows address people to contact you, no matter where your message is forwarded. Use one subject per message and use meaningful and accurate subject titles Quote original if replying Subject titles on messages help users skim through the volume of mail they receive. To keep conference discussions on track, use the same subject title of the original message, unless you change the topic significantly. Also, limit each message to the subject specified in the title. If replying to a previous message, quote a small part of the message or the relevant parts of the message so your reply is put into context of previous discussion. Save bandwidth by sending only the parts of the original message that are necessary. Readers should be warned if a post is over several paragraphs, e.g., long message or 20 pages follow. This allows users to download the message and read it later. If you post a message to several lists, indicate at the beginning which lists will receive the post so that readers will know to avoid the message on the other lists once they read it. Email carries few emotional cues. People can easily become offended by misinterpreting email. Try to state opinions without attacking others positions. Be very clear when using subtle humor, sarcasm, or irony. Warn of long messages Warn of cross-posting Stick to facts and try not to interpret emotions Avoid flaming Flames are messages intended to provoke a response or hostile reaction in the recipient or others. Small provocations can easily get out of hand with email and are difficult to correct. Source: Schoech, D. (1999) Human Services Technology. NY: Haworth Pres, .p. 325 U. of TX at Arlington School of Social Work, Dr. Schoech, 23-Aug-03

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