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Irwin/McGraw-Hill Copyright 2007 The McGraw-Hill Companies. All Rights reserved Whitten Bentley SYSTEMS ANALYSIS AND DESIGN METHODS 7th Edition 1-1 1 C H A P T E R THE CONTEXT OF SYSTEMS ANALYSIS AND DESIGN METHODS Irwin/McGraw-Hill Copyright 2007 The McGraw-Hill Companies. All Rights reserved Whitten Bentley SYSTEMS ANALYSIS AND DESIGN METHODS 7th Edition 1-2 Chapter Map Irwin/McGraw-Hill Copyright 2007 The McGraw-Hill Companies. All Rights reserved Whitten Bentley SYSTEMS ANALYSIS AND DESIGN METHODS 7th Edition 1-3 A Framework for Systems Analysis and Design Information technology is a contemporary term that describes the combination of computer technology (hardware and software) with telecommunications technology (data, image, and voice networks). An information system (IS) is an arrangement of people, data, processes, and information technology that interact to collect, process, store, and provide as output the information needed to support an organization. Irwin/McGraw-Hill Copyright 2007 The McGraw-Hill Companies. All Rights reserved Whitten Bentley SYSTEMS ANALYSIS AND DESIGN METHODS 7th Edition 1-4 A Framework for Systems Analysis and Design A transaction processing system (TPS) is an information system that captures and processes data about business transactions. A management information system (MIS) is an information system that provides for management- oriented reporting based on transaction processing and operations of the organization. Irwin/McGraw-Hill Copyright 2007 The McGraw-Hill Companies. All Rights reserved Whitten Bentley SYSTEMS ANALYSIS AND DESIGN METHODS 7th Edition 1-5 A Framework for Systems Analysis and Design An expert system is an information system that captures the expertise of workers and then simulates that expertise to the benefit of nonexperts. An office automation system is an information system that supports the wide range of business office activities that provide for improved work flow between workers. Irwin/McGraw-Hill Copyright 2007 The McGraw-Hill Companies. All Rights reserved Whitten Bentley SYSTEMS ANALYSIS AND DESIGN METHODS 7th Edition 1-6 Stakeholders: Players in the Systems Game A stakeholder is any person who has an interest in an existing or proposed information system. Stakeholders can be technical or nontechnical workers. They may also include both internal and external workers.... View Full Document

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