COUNTY IREDELL JOB DESCRIPTION Job Title: Real Property Manager Department: Tax Administration & Land Records Revised: 2/07 GENERAL STATEMENT OF JOB Under general supervision, performs administrative, supervisory and complex technical work managing the appraisal of all real property for yearly assessment as well as the countywide reappraisal. Work involves training, instructing, coordinating and supervising the work of professional appraisal and administrative personnel in the appraisal of real property and transfers of ownership of all land and buildings for assessment purposes. Employee is responsible for the design and implementation of equitable valuation techniques and pricing schedules to be used, as well as defending the valuation methods and results to the public. Employee must exercise considerable initiative and independent judgment in ensuring a high degree of accuracy and the proper application of established procedures and policies in the real estate appraisal process. Employee must also exercise tact, courtesy and firmness in frequent contact with taxpayers concerning questions and complaints about property values. Reports to the Director of Tax Administration and Land Records. SPECIFIC DUTIES AND RESPONSIBILITIES ESSENTIAL JOB FUNCTIONS Supervises the appraisal of all land and improvements for yearly assessments and countywide reappraisals; reviews and assists in the appraisals of complex classes of property conducted by appraisal staff; coordinates staff training to ensure required certifications are maintained; and ensures adherence to established laws, regulations, policies and procedures, assisting and advising subordinates, as necessary, to resolve non-routine problems. Under the direction of the County Assessor, develops valuation procedures to be used in the reappraisal program, including recommending the final schedule of values and monitoring its application. Supervises the present use/conservation easements program; the property transfer process, including discoveries, present use rollback billing, releases and refunds; and the use and development of software applications to support the appraisal process. Assists taxpayers, other departments, various boards and staff, as needed, with appraisal questions, complaints, and requests; conducts informal hearings when taxpayers contest values; assists with appeals concerning tax assessments before the Board of Equalization and Review, the NC State Property Commission and in court, as needed. Develops techniques, schedules and procedures to ensure that deadlines are met and that appraisals and related jobs are completed in a timely, thorough and accurate manner. Administers routine personnel matters, including interviewing and recommending hiring of personnel, scheduling, granting leave, conducting performance evaluations, taking disciplinary actions, handling grievances, and completing all associated personnel actions. Assists in the preparation of the annual departmental budget proposal; prepares a variety of statistical and narrative reports and statements for submission to Tax Administrator and Board of Commissioners, as needed. ADDITIONAL JOB FUNCTIONS Performs other related work as required. Class: Technical FLSA: Exempt
MINIMUM TRAINING AND EXPERIENCE Bachelors degree in business administration, economics, accounting, or related field and 4 to 6 years appraisal experience, with experience in mass appraisal of real property, and at least 2 years supervisory experience; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. SPECIAL REQUIREMENTS Certification as a Real Property Appraiser by the North Carolina Department of Revenue within two years of employment; possession of a valid NC drivers license.
MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS Physical Requirements: Must be physically able to operate a variety of machinery and equipment including computers, typewriters, calculators, copiers, facsimile machines, etc. Must be physically able to operate a motor vehicle. Must be able to exert up to 10 pounds of force occasionally, and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work. Light Work usually requires walking or standing to a significant degree. However, if the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural or compositional characteristics (whether similar or divergent from obvious standards) of data, people or things. Interpersonal Communication: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes giving instructions, assignments or directions to subordinates or assistants. Language Ability: Requires the ability to read a variety of reports, correspondence, budget reports, real property appraisals and assessments, sales ratio studies and finance audit reports, deeds, surveys, permits, etc. Requires the ability to prepare correspondence, reports, forms, budgets, studies, assessments, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak before groups of people with poise, voice control and confidence. Intelligence: Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagrammatic form; and to deal with several abstract and concrete variables. Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of technical or professional languages including engineering, legal, and tax terminology. Numerical Aptitude: Requires the ability to utilize mathematical formulas; to add and subtract; multiply and divide; utilize decimals and percentages; understand and apply the theories of algebra, geometry, statistical inference and statistical theory. Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape. Motor Coordination: Requires the ability coordinate hands and eyes rapidly and accurately in using office equipment. Manual Dexterity: Requires the ability to handle a variety of items such as office equipment. Must have minimal levels of eye/hand/foot coordination. Color Discrimination: Requires the ability to differentiate between colors and shades of color. Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress and when confronted with persons acting under stress. Physical Communication: Requires the ability to talk and hear: (Talking: expressing or exchanging ideas by means of spoken words. Hearing: perceiving nature of sounds by ear.) Must be able to communicate a via telephone.
PERFORMANCE INDICATORS Knowledge of Job: Has considerable knowledge of the principles of supervision, organization, and administration. Has thorough knowledge of accepted methods and procedures utilized in the mass appraisal of real property. Has thorough knowledge of the North Carolina Machinery Act and County tax policies. Has thorough knowledge of policies, procedures and practices used in appraising commercial, residential, farm and industrial property for tax purposes. Has thorough knowledge of the ethical guidelines applicable to the position as outlined by professional standards and/or federal, state or local laws, rules, and regulations. Has considerable knowledge of construction costs and building materials. Has considerable knowledge of sales ratio studies, market trending and current real estate values. Has knowledge of the current literature, trends, and developments in the field of mass real estate appraisal. Has considerable knowledge of the geographic and socioeconomic layout of the County. Is skilled in public relations and inter-personal communications. Is able to design and implement valuation techniques and defend those techniques and results to the public. Is able to direct work of subordinates. Is able to exercise considerable independent judgment in making final decisions regarding contested property values and legal points on tax assessment matters. Is able to effectively express ideas orally and in writing. Is able to exercise tact and courtesy in contact with taxpayers and the general public. Is able to exercise firmness and fairness in handling complaints and explaining tax laws and policies. Is able to establish and maintain effective working relationships as necessitated by work assignments. Is able to project a professional image from a non-verbal and personal appearance standpoint that is consistent with the requirements of the job. Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Quantity of Work: Maintains effective and efficient output of all duties and responsibilities as described under "Specific Duties and Responsibilities." Dependability: Assumes responsibility for doing assigned work and meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, County policy, standards and prescribed procedures. Accepts accountability for meeting assigned responsibilities. Attendance: Attends work regularly and adheres to County policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time-off requests. Initiative: Maintains a self-reliant and self-starting approach to meet job responsibilities and accountability. Strives to anticipate work to be done and initiates proper and acceptable direction for completion of work with a minimum of supervision. Seeks out and/or takes advantage of training opportunities and other resources available to improve job performance. Judgment: Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks advice and researches problems and alternatives before exercising judgment. Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives. Displays willingness to be a team player. Works effectively with others to complete tasks, and accepts change and additional duties when necessary. Relationships with Others: Shares knowledge with supervisors and staff for mutual and departmental benefit. Develops and maintains cooperative and courteous relationships with supervisor, subordinates, co-workers, staffers and managers in other departments, representatives from organizations, and the general public so as to maintain good will toward the department and project a good departmental image. Shows consideration of others' viewpoints. Coordination of Work: Plans and organizes daily work routine appropriately to meet deadlines. Establishes priorities for the completion of work. Avoids duplication of effort. Implements work activity in accordance with ...