600: BPI Business Process Management: Modeling to Monitoring
Saturdays: 9/17, 10/1, 10/15, alt. 10/29 (final project due: 11/12) 9:00am 5:00pm Dr. Yvonne Antonucci In an effort to become leaner and improve responsiveness to the customer in a volatile economic time, organizations of the 21st century are putting more emphasis on process-centric approaches and are viewing the key to success as lying in Business Process Management (BPM). BPM involves the practice of improving the efficiency and effectiveness of organizations by focusing on and automating business processes, thereby creating agile processes to consistently achieve competitive advantage. This course is an introduction and overview of Business Process Management. The concepts, fundamentals, methods, and organizational impact of business process management are emphasized. The phases of BPM are examined which include process process strategy, definition, process implementation, and process controlling. The course will also cover the general methodologies and information technologies utilized in each of these phases for successful BPM initiatives. Case studies are used to help students gain a fundamental understanding of Business Process Management and the surrounding issues in organizations COURSE OBJECTIVES: At the completion of this course you will be able to:
Understand the basic concepts and issues of Business Process Management; Understand the criticality and centrality of Business Processes as a value driver; Integrate Business Processes and link them to strategy formulation; Understand the role of enabling BPM Systems technologies; Understand the Tools and techniques available for business process analysis; Understand methodologies for business process redesign;
Pre-requisite: NONE