Managerial Reflective Practice
New management role: Information & knowledge broker
Information broker - explorer, collector, sorter, synthesiser, reviewer Knowledge - creator, disseminator.
Knowledge work & management will be a blend of human & information technologies to allow timely use of knowledge & learning.
Effective management of information & IT will be crucial to organisational success/survival in the 21st Century.
Management of knowledge in a virtual world:
Role of technology Virtual teams Connections - individual, internal, external Current policy & practice
Knowledge allows:
Description Prediction Understanding Control
Professional Knowledge Technically rational - known rules, content & procedures Specialised, explicit, scientific, standardised knowledge Deliberate application for desired results Assumes that problems & situations are logical
Professional reality Some problems are solved with existing knowledge Other problems are ambiguous, indeterminate, unpredictable Existing knowledge is inadequate. New management approaches required
Effective managers need to apply existing professional knowledge question what they know and how they know it create new knowledge to improve professional effectiveness do both things simultaneously
Explicit & Tacit knowledge:
Tacit Practice Experience Subjective Individual
Explicit Rational Theoretical Objective Public
Knowledge management requires:
Recognition / capture of tacit, intangible knowledge Codification /dissemination of explicit, tangible knowledge Opportunities to develop learning for both tacit & explicit knowledge Utilisation of knowledge to improve & outcomes
Learning Unlearning Learning - discovering new information, perspectives, practices that can be applied to solve problems Unlearning - realising what existing information, perspectives, practices are no longer useful and need to me changed and archived
How do you know when you have learned something?
Learning is Recognising an embodied responseemotional, physiological, cognitive being struck that our response is significant if not fully understood About making new links between tacit knowing and explicit knowledge. Making sense of experiences in new ways & forms
Learning is the process in which we are struck to reconsider our ways of being, doing & understanding.
Can you think of instances where you have been struck by new insights into your views of reality?
Reconsideration is enhanced through Critical Reflection.
Critical reflection Openmindedness - questioning belief, considering new views Responsibility - active search for truth, application of findings to problems Wholehe...