OF MODELS EMOTION
BIOLOGICAL MODEL (Darwin)
emotions are related to instinct and are universal
SOCIAL MODEL OF EMOTION
Social situation, as well as biology, affects the experience of emotion
INFLUENCES ON EMOTIONAL COMMUNICATION
Personality
Extroverts calmer, less anxious
Culture
Same events: different feelings across cultures
(eating snails)
Expression of feelings
Collectivism vs individualism
Individualism
Comfortable revealing their feelings to people whom they are close
collectivism
Prize harmony among members of their `in-group' and discourage of expression any negative emotions that might upset relationships
More likely to hide emotions such as dislike
Quite frank about expressing negative emotions towards outsiders
INFLUENCES ON EMOTIONAL COMMUNICATION, cont.
Gender Social roles Emotional contagion: the process by which emotions are transferred from one person to another
Developing Emotional Communication
Know your feelings Own your feelings Analyze the situation Reframe when needed Empathize
Ability to put yourself in another's place so you are able to understand her/his point of view