I When read this article I felt that I could relate very well with every thing that the owner stated. This owner was very much so lucky. She was given the salon and everything that was in it by the previous owner, which I am sure helped her become succesful much quicker. The way that the owner runs things is much how I would do things. By reading this article I could tell that she truly cares about her clients looks and personally to me that is very important because I think that if you truly care about each guests, they can tell and will want to come back to you. This is where the word of mouth comes in play. I know that you can get business by this because since I have been on the floor I have already had a few guest come to me and say that they love the highlights that I have done and decided to come to me and get them done, so I know what this owner means about how important word of mouth is, I agree with her. I find it professional that she welcomes everyone from kids, men, and women. If I was to run a business this is how I would want it to be, everyone should be welcome. Her salon looks very upscale and well put together. picture I that maybe one day my salon could much like this one, nice and simple. I believe that in a work place things should be affordable. This owner makes it clear that she feels the same way. I think that if you keep things at a good price you will end up making more money in the long run, because if you are charging a very high price some people will not keep coming, but if you have things at a nice price people will want to come and will keep coming back, which will end up making you more money. She also talks about one other thing that I think is very important in a Salon. She says that her other stylist are always encouraged to continue their education. If this was my work place I would want the same things. This would be good because your stylist will always be on with the lastest trends. Having stylist with the latest skills means that you will probably keep more business coming in and staying with you. Everything I read in this article to me is very true and I agree with the way she feels about many things in her business. I believe that she is running a very succesful business and will continue to do well.