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17 Pages
Fostering Diversity
Course: GEB 3031, Spring 2009School: UCF
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Word Count: 733
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ClicktoeditMastersubtitlestyle FosteringDiversity GEB3031:Cornerstone ProfessorCameronM.Ford MisperceptionsaboutDiversity #1:Membersofa particulargroup areallalike #2:Weeachhaveoneidentity #3:Peoplesidentitiesdontchange ApproachestoConsidering Diversity Assimilation:Focusesondiscrimination andfairnessperceptions(eliminating differences) ApproachestoConsidering Diversity Differentiation:...
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ClicktoeditMastersubtitlestyle FosteringDiversity
GEB3031:Cornerstone ProfessorCameronM.Ford
MisperceptionsaboutDiversity
#1:Membersofa
particulargroup areallalike
#2:Weeachhaveoneidentity #3:Peoplesidentitiesdontchange
ApproachestoConsidering Diversity
Assimilation:Focusesondiscrimination andfairnessperceptions(eliminating differences)
ApproachestoConsidering Diversity Differentiation:
Focusesonacceptance ofdifferences(matching organizational diversitytodiversity ofstakeholders)
ApproachestoConsidering Diversity Focuses Integration:
onusingdifferences asasourceof substantiveconflict, improveddecision making,andcreativity
DiversityCanEnhanceBusiness Value Linkdiversitytobusinessgoals
Expanddiversitydefinitionto
emphasizeintellect
Exposeandchallengeexclusionary
DiversityOftenLeadstoConflict
Misperceptionscreate
demoralizingclimate
Tokenism Marginalization Doubtsaboutworth Limitedtrust
ObamaCelebratesNewSupreme CourtJusticeSoniaSotomayor
RespondingtoDiversity RequiresInsightIntoPersonal
Resolutionrequiresintrospection
Reflect:Understandyourownthought Connect:Questionotherstotestvalidityof conclusions Questionyourself:Areyoubeingdefensive? Shiftyourmindset:Howshouldyouevolve?
OrganizationscanFosterIntegrationand anInclusiveEnvironment
Leadershiptrulyvaluesvariedopinionsand substantiveconflictgoodideascancomefrom anyone Leadershipemphasizesorganizationallearning Culturecharacterizedbyclearmissionandhigh performanceexpectations Cultureemphasizespersonaldevelopment Organizationsupportsegalitariannorms,values,
RetainingDiverseEmployees
Reexaminingincentives Tailoringwork/lifeprograms Developingemployeesprofessionalskills Customizingperformanceappraisals Establishingmentors
Differentbackgrounds Similarbackgrounds
UnderstandingCulture
Dimensionsofculture
Beliefs Behaviors Values
ComponentsofCulturalIntelligence
Head:Observingandlearningaboutothers Body:Emulatingothers Heart:Believingyoucanlearnfromothers
HowisDiversityRelatedto Peoplesreactionstodiversityarebasedon
categorizationprocesses.Etiquettealso Etiquette? affectshowyouwillbecategorizedbyothers.
Benefitingfromdiversityrequiresawareness andrespectofothers.Etiquetteisalsobased onthisawarenesshavingempathytoward othersandbeingrespectfulandhelpful.
WhyisEtiquetteImportant?
Enhancesconfidenceinyourprofessionalcredibility
Otherswillautomaticallycategorizeyou Beingcategorizedasimmature,unsophisticated,thoughtless,or rudewillleadotherstoquestionyourabilitiesandmotives Researchshowsthatstaffingchoicesarestronglyinfluencedby assessmentsoflikeability Positivefeelingspromotetrust,opencommunication,creativity, collaboration,andcohesiveness
Toopenmorepromotionopportunities
Makingotherscomfortableleadstohigherprofits
GuidelinesforProfessional Dress Controlthecategorizationprocesshowdoyou
wantotherstolabelyou?
Observesuperiorstolearnnorms Coordinateyourstyle(dontmixsignals) Accessorizesimply
Earpiercingonly Hidetattoos(keepoffface,neck,hands,forearms) Flauntingsexualitymakesothersuncomfortable
Avoidtightorrisquclothing
BusinessInteractions Introducing
SOFTENyourintroductions
Smile Openposture(dontcrossarms) Forwardleanofyourbody(nottooclose) Touchwithafirmhandshake Eyecontact(dontsurveytheroom) Nodinaffirmation
BusinessInteractions Conversing Askopenendedquestionstogetstarted
Questioningshowsyourespectandcareaboutothers Smilingiscontagiousitpromoteslikingandcohesiveness Smilingaffectsyourtoneofvoicesmileonthephone
Smileeasily
Avoiddiscussingsex,politics,religion Dontspeakbadlyofothers Keepconversationlightandpositive(dontwhine)
BusinessInteractions Concluding
Observesocialcuestodisengage
Nonresponsiveness(e.g.,thepolitenod) Bodylanguage(oppositeofSOFTEN) Cardsshouldincludeallcontactinfo Considerprintingtwosidedcards Takenotesbackofcards,notepad,phone,etc.
Exchangebusinesscardsifappropriate
Followupwithpromisesandcommitments
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