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MGT 301: Operations Management Name: Alban Mariau Fall 2008 2/40 + 10 105% Instructor: Kurt Haskell Quiz: Chapter 7 Due: Thursday: Oct 30, 10 PM 1. Dell's approach to personal computer manufacturing is to use a product focus, which gives the company its low-cost competitive advantage. True False 2. A firm's process strategy is its approach to transforming resources into goods and services. True False 3. In process-focused facilities, equipment utilization is low. True False 4. Harley-Davidson, because it has so many possible combinations of products, utilizes the process strategy of mass customization. True False 5. A value-stream map includes both (1) inventory quantities, and (2) symbols for customers and suppliers. True False 6. The assembly line is a classic example of a repetitive process. True False 7. The tool that calculates which process has the lowest cost at any specified production volume is a crossover chart. True False 8. The term focused processes refers to the quest for increased efficiency, whether in goods or services, that results from specialization. True False 9. Service blueprinting is a process analysis technique that focuses on the customer and the provider's interaction with the customer. True False 10. Activity times should not be included in a service blueprint. True False 11. Time-function mapping is a flow diagram with time added to the horizontal axis. True False 12. Process maps use distance, but not time, to show the movement of material, product, or people through a process. True False 13. Professional services typically require low levels of labor intensity. True False 14. Process control is the use of information technology to monitor and control a physical process. True False 15. Successful process redesign focuses on departmental areas where small, continuous improvements can be made. True False 16. A job shop is an example of a(n) a. repetitive process b. continuous process c. line process d. intermittent process e. specialized process 17. Three types of processes are a. goods, services, and hybrids b. manual, automated, and service c. process focus, repetitive focus, and product focus d. modular, continuous, and technological e. input, transformation, and output 18. Which of the following industries is likely to have low equipment utilization?18.... View Full Document

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