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15: Chapter Computer Careers and Certification MULTIPLE CHOICE 1. The Bureau of Labor Statistics reports that the current IT workforce is approximately ____. a. 1 million workers with a growth of 2 percent over the past year b. 2 million workers with a growth of 50 percent over the past year c. 4 million workers with a growth of 10 percent over the past year d. 8 million workers with a growth of 60 percent over the past year Register to View AnswerPTS: 1 REF: 784 2. Job opportunities in the computer field generally fall into these areas: ____. a. general business and government organizations and the computer service and repair field b. the computer equipment field, the computer software field, and computer sales c. the computer education and training field and the IT consulting field d. all of the above Register to View AnswerPTS: 1 REF: 786 3. ____, which is a main area in an IT department, operates the centralized computer equipment and administers the network including both data and voice communications. a. Operations c. Analysis b. Systems d. Administration Register to View AnswerPTS: 1 REF: 787 4. Employees in a(n) ____ department are responsible for keeping all the computer operations and networks in business and government running smoothly. a. OS c. IS b. IT d. MIS Register to View AnswerPTS: 1 REF: 786-787 5. Job titles in the management area of an IT department include all of the following EXCEPT ____. a. project leader/manager b. desktop publisher c. e-commerce director d. network administrator/wireless network administrator Register to View AnswerPTS: 1 REF: 788 6. Job titles in the system development and programming area of an IT department include all of the following EXCEPT ____. a. e-commerce director c. systems analyst b. system programmer d. technical writer Register to View AnswerPTS: 1 REF: 788 7. Desktop or mobile application programmer/developer, which is a job title in the system development and programming area of an IT department, converts the system design into the appropriate computer language, such as ____. a. Visual Basic c. Java b. C++ d. all of the above Register to View Answer PTS: 1 REF: 788 8. Software engineer, which is a job title in the system development and programming area of an IT department, specifies, designs, implements, tests, and documents high-quality software in all of the following fields EXCEPT ____. a. robotics c. operating systems b. semiotics d. animation Register to View AnswerPTS: 1 REF: 788 9. Web software developer, which is a job title in the system development and programming area of an IT department, analyzes, designs, implements, and supports Web applications and works with all of the following EXCEPT ____. a. Visual Basic c. HTML b. JavaScript d. multimedia Register to View AnswerPTS: 1 REF: 788 10. Database ____, which is a job title in the system development and programming area of an IT department, uses data modeling techniques and tools to analyze, tune, and specify data usage within an application area. a. modeler c. analyst b. manager d. administrator Register to View AnswerPTS: 1 REF: 788 11. ____ analyst, which is a job title in the system development and programming area of an IT department, works closely with users to analyze their requirements, designs and develops new information systems, and incorporates new technologies. a. Development c. Systems b. Program d. Code Register to View AnswerPTS: 1 REF: 788 12. Systems ____, which is a job title in the system development and programming area of an IT department, installs and maintains operating system software and provides technical support to the programming staff. a. analyst c. manager b. technician d. programmer Register to View AnswerPTS: 1 REF: 788 13. ____ scientist, which is a job title in the system development and programming area of an IT department, researches, invents, and develops innovative solutions to complex software requirements or problems. a. Computer c. Software b. IT d. Programming Register to View AnswerPTS: 1 REF: 788 14. E-commerce ____, which is a job title in the management area of an IT department, supervises the development and execution of Internet or e-commerce systems. a. manager c. technician b. director d. analyst Register to View AnswerPTS: 1 REF: 788 15. ____, which is a job title in the technical services area of an IT department, produces documents such as newsletters, brochures, and books by combining text and graphics. a. Composer c. Desktop publisher/compositor b. Graphics manager d. Illustrator Register to View AnswerPTS: 1 REF: 789 16. ____, which is a job title in the technical services area of an IT department, creates visual impressions or products and advertisements in the fields of graphics, theater, and fashion. a. Graphic designer c. Desktop publisher b. Digital forensics examiner d. Graphics composer Register to View AnswerPTS: 1 REF: 789 17. ____ specialist, which is a job title in the security area of an IT department, configures routers and firewalls and specifies Web protocols and enterprise technologies. a. Routing c. Web protocol b. Network security d. Enterprise Register to View AnswerPTS: 1 REF: 789 18. ____ specialist, which is a job title in the technical services area of an IT department, reviews programs and documentation to ensure they meet an organization's standards. a. Quality assurance c. Standards b. Requirements d. Documentation Register to View AnswerPTS: 1 REF: 789 19. ____, which is a job title in the technical services area of an IT department, maintains an organization's Web site and creates or helps users create Web pages. a. Web developer c. Web designer b. Webmaster/Web administrator d. Web technician Register to View AnswerPTS: 1 REF: 789 20. ____ specialist (or data communications analyst), which is a job title in the operations area of an IT department, evaluates, installs, and monitors data and/or voice communications equipment and software and maintains connections to the Internet and other WANs. a. WAN c. VoIP b. Mobile d. Operations Register to View AnswerPTS: 1 REF: 789 21. ____ specialist, which is a job in the training area of an IT department, answers hardware, software, and networking questions in person, over the telephone, and/or in a chat room. a. Help desk c. Chat room b. Networking d. VoIP Register to View AnswerPTS: 1 REF: 789 22. Database administrator, which is a job title in the technical services area of an IT department, does all of the following EXCEPT ____. a. creates the data dictionary c. maintains the data dictionary b. monitors the performance of the database d. develops Web-based databases Register to View Answer PTS: 1 REF: 789 23. Web designer, which is a job title in the technical services area of an IT department, develops graphical content using all of the following EXCEPT ____. a. Visual Basic c. Photoshop b. multimedia tools d. Flash Register to View AnswerPTS: 1 REF: 789 24. Computer operator, which is a job title in the operations area of an IT department, performs all of the following equipment-related activities EXCEPT ____. a. managing database security c. backup b. monitoring performance d. running jobs Register to View AnswerPTS: 1 REF: 789 25. Job titles in the technical services area of an IT department include all of the following EXCEPT ____. a. database administrator c. Web designer b. graphic designer/illustrator d. e-commerce director Register to View AnswerPTS: 1 REF: 789 26. ____ is a job title in the operations area of an IT department. a. Project leader/manager b. Database analyst c. Project manager d. Data communications analyst/VoIP specialist Register to View AnswerPTS: 1 REF: 789 27. ____ is a job title in the training area of an IT department. a. Software engineer c. Help desk specialist b. Webmaster d. Systems analyst Register to View AnswerPTS: 1 REF: 789 28. Computer equipment manufacturers include all of the following companies EXCEPT ____. a. Apple Computer and HP c. IBM and Lucent Technologies b. Network Associates and Red Hat d. Intel and Dell Register to View AnswerPTS: 1 REF: 790 29. The computer ____ field consists of manufacturers and distributors of computers and computer-related hardware. a. hardware c. software b. manufacturing d. equipment Register to View AnswerPTS: 1 REF: 790 30. The computer ____ field consists of companies that develop, manufacture, and support a wide range of computer software. a. software c. applications b. equipment d. operating systems Register to View AnswerPTS: 1 REF: 790 31. The computer service and repair field provides preventive ____, component installation, and repair services to customers. a. operation c. maintenance b. training d. any of the above Register to View AnswerPTS: 1 REF: 791 32. Job titles for careers related to the ____ include project leader/manager, programmer, developer, software engineer, and computer scientist. a. computer equipment field c. computer service and repair field b. computer software field d. computer education and training field Register to View AnswerPTS: 1 REF: 790-791 33. Leading software companies include all of the following EXCEPT ____. a. Computer Associates and Adobe Systems b. Intuit and RealNetworks c. AMD and Logitech d. Sybase and Symantec Register to View AnswerPTS: 1 REF: 791 34. The largest software company, ____, has over 91,000 employees and annual revenues of more than $60 billion. a. Microsoft c. BMC Software b. Adobe Systems d. Intuit Register to View AnswerPTS: 1 REF: 791 35. For roles like the one in the accompanying figure, strong ____ skills are important, including a strong listening ability and good oral communication skills. a. mathematical c. analytical b. artistic d. people Register to View AnswerPTS: 1 REF: 792 36. Computer manufacturers, software vendors, and retailers usually pay workers like the one shown in the accompanying figure, based on ____. a. an hourly wage c. the number of customers contacted b. a yearly salary d. the amount of product they sell Register to View AnswerPTS: 1 REF: 792 37. Computer ____, of which one example is shown in the accompanying figure, must have a general understanding of computers and a specific knowledge of the product they are selling. a. salespeople c. technicians b. analysts d. logicians Register to View AnswerPTS: 1 REF: 792 38. An advantage of attending a trade school is ____ than college or university programs. a. time; students often complete trade school programs in a shorter time b. attainment; students often attain a higher degree in trade school programs c. proximity; students always attend trade schools at a closer location d. all of the above Register to View AnswerPTS: 1 REF: 794 39. Which of the following is NOT another term for a trade school? a. computer college c. technical school b. vocational school d. career college Register to View AnswerPTS: 1 REF: 794 40. A(n) ____ agreement ensures that if a student transfers to a four-year college or university, he or she will receive credit for most of the courses taken at the community college level. a. encapsulation c. credit b. articulation d. transfer Register to View AnswerPTS: 1 REF: 794 41. As shown in the accompanying figure, ____ programs would be a good match for people looking for real-world, practical applications of their studies. a. computer information systems c. computer science b. computer engineering Register to View AnswerPTS: 1 d. none of the above REF: 795 42. As shown in the accompanying figure, ____ programs stress the theoretical side of programming. a. computer information systems c. computer science b. computer engineering d. none of the above Register to View AnswerPTS: 1 REF: 795 43. As shown in the accompanying figure, ____ programs are focused on creating actual designs. a. computer engineering c. computer information systems b. computer science d. none of the above Register to View AnswerPTS: 1 REF: 795 44. All of the following are degrees in the computer science/software engineering field EXCEPT ____. a. B.S. c. A.A.S. b. M.S. d. Ph.D. Register to View AnswerPTS: 1 REF: 795 45. A primary way to keep up-to-date on industry trends and technologies and to develop new skills in the computer industry is through ____. a. professional organizations and certifications b. computer publications and Web sites c. continuing education activities d. all of the above Register to View AnswerPTS: 1 REF: 797 46. Professional organizations that are influential in the computer industry are the ____. a. Association of Personal Computer User Groups (APCUG) and Java User Group (JUG) b. Association for Computing Machinery (ACM) and Association of Information Technology Professionals (AITP) c. Linux Users Groups WorldWide (LUGWW) and Bureau of Labor Statistics (BLS) d. all of the above Register to View AnswerPTS: 1 REF: 797 47. Both ACM (Association for Computing Machinery) and AITP (Association of Information Technology Professionals) offer ____. a. chapters for both professionals and students b. workshops, seminars, and conventions c. programs to help with continuing education d. all of the above Register to View AnswerPTS: 1 REF: 797 48. The ____ is a scientific and educational organization dedicated to advancing knowledge and proficiency of information technology. a. ICS c. ACM b. CES d. CAS Register to View AnswerPTS: 1 REF: 797 49. A(n) ____ is a collection of people with common computer equipment or software interests that meets regularly to share information. a. JAD group c. technical team b. user group d. computer team Register to View AnswerPTS: 1 REF: 797 50. ____ is a process of verifying the technical knowledge of an individual who has demonstrated competence in a particular area. a. Competence analysis c. Certification b. Articulation d. Expert analysis Register to View AnswerPTS: 1 REF: 800 51. Computing professionals typically obtain a certification by ____. a. passing an examination c. signing a form b. completing a project d. writing a paper Register to View AnswerPTS: 1 REF: 800 52. Technical certification programs are offered by many vendors, called ____ organizations, that develop and administer the examinations to determine whether a person is qualified for certification; a Web site for one such organization is shown in the accompanying figure. a. articulating b. sponsoring Register to View AnswerPTS: 1 c. certified d. beta REF: 800 53. ____ is a benefit offered by vendor-sponsored certifications. a. Access to technical information c. Access to beta products b. Automatic notification of updates d. All of the above Register to View AnswerPTS: 1 REF: 801 54. IT certification can do all of the following EXCEPT ____. a. enhance employees' careers b. provide employees with added credibility among peers and employers c. increase employee salaries d. guarantee job security Register to View AnswerPTS: 1 REF: 801 55. When choosing a certification, computer users should do all of the following EXCEPT ____. a. consider their career path over the long term b. rely on the advice of people in unrelated fields c. assess their background and experience d. research certifications to find those that best match their needs Register to View AnswerPTS: 1 REF: 802 56. If a certification exam is not passed, the test-taker must ____. a. pay the fee again to retake the test c. never take the test again b. immediately retake the test at no cost d. complete a remedial course of study Register to View AnswerPTS: 1 REF: 803 57. ____ Certified Professional for Lotus Software is an application software certification that tests knowledge of Lotus programs. a. IBM c. Adobe b. Microsoft d. Oracle Register to View AnswerPTS: 1 REF: 804 58. ____ Certified Associate is an application software certification that tests a user's expertise with Flash and Dreamweaver. a. Microsoft c. Web b. Adobe d. A+ Register to View AnswerPTS: 1 REF: 804 59. ____ Certified System Administrator is an operating systems certification that tests knowledge of administering the Solaris operating system. a. Adobe c. Novell b. Sun d. UNIX Register to View AnswerPTS: 1 REF: 804 60. ____ tests a user's skills of Microsoft Office programs and Windows Vista. a. MCDST c. ACE b. MCAP Register to View AnswerPTS: 1 d. MCAS REF: 804 61. Sun Certified Enterprise Architect is a programming certification that tests knowledge of creating and maintaining ____ applications. a. UNIX c. J2EE b. Visual Basic d. Perl Register to View AnswerPTS: 1 REF: 805 62. Sun Certified Java ____ is a programming certification sponsored by Sun that tests advanced knowledge of the Java programming language. a. Programmer c. Analyst b. Developer d. Coder Register to View AnswerPTS: 1 REF: 805 63. Sun Certified Java ____ is a programming certification sponsored by Sun that tests basic knowledge of the Java programming language. a. Programmer c. Analyst b. Coder d. Developer Register to View AnswerPTS: 1 REF: 805 64. IBM Certified Solutions ____ is a hardware certification that tests knowledge of developing XML applications with Web services. a. Analyst c. Developer b. Manager d. Specialist Register to View AnswerPTS: 1 REF: 805 65. ____ is a hardware certification sponsored by the Computing Technology Industry Association that tests entry-level knowledge of personal computer setup, configuration, maintenance, and troubleshooting. a. SCNA c. A+ b. IBM eServer d. All of the above Register to View AnswerPTS: 1 REF: 805 66. ____ is a networking certification sponsored by Sun that tests knowledge of administering Sun networks. a. SCNP c. CISSP b. SCNA d. CCE Register to View AnswerPTS: 1 REF: 806 67. ____ is a computer forensics certification sponsored by International Association of Computer Investigative Specialists that tests basic knowledge of forensics ethics, imaging, examination, collection, and reporting. a. CEECS c. SCNP b. CCE d. CISSP Register to View AnswerPTS: 1 REF: 806 68. ____ is a computer forensics certification sponsored by International Society of Forensic Computer Examiners that tests core knowledge of acquisition, marking, handling, and storage of computer evidence using a particular operating system. a. SCNA c. SCNP b. CCE d. CISSP Register to View AnswerPTS: 1 REF: 806 69. People who may be interested in ____ include information security officers, law enforcement officials, military intelligence officers, network administrators, network security specialists, and security administrators. a. digital forensics certification c. networking certification b. application software certification d. hardware certification Register to View AnswerPTS: 1 REF: 806 70. ____ is an Internet certification sponsored by Cisco that tests expert level knowledge in areas of internetwork communications, security, routing, and switching. a. OCP c. CCIE b. CWP d. CIW Register to View AnswerPTS: 1 REF: 806 71. ____ is a security certification sponsored by International Information Systems Security Certification Consortium that tests in-depth knowledge of access control methods, information systems development, cryptography, operations security, physical security, and network and Internet security. a. SCNP c. CISSP b. SCNA d. A+ Register to View AnswerPTS: 1 REF: 807 72. ____ is a security certification sponsored by The Security Certified Program that tests skills with firewalls and defending against network intrusions. a. CWP c. SCNA b. CCIE d. SCNP Register to View AnswerPTS: 1 REF: 807 73. ____ is a security certification sponsored by The Security Certified Program that tests network security skills related to wireless security, e-mail security, digital certificates, digital signatures, and biometrics. a. SCNA c. CWP b. CIW d. CCIE Register to View AnswerPTS: 1 REF: 807 74. People who may be interested in ____ include Internet and intranet managers, Internet service provider staff, network administrators, Webmasters, Web developers, and Web programmers. a. computer forensics certification c. Internet certification b. application software certification d. operating systems certification Register to View AnswerPTS: 1 REF: 807 75. ____ is an Internet certification sponsored by the International Webmasters Association that tests advanced knowledge in the areas of Web site design and development, and server administration and security. a. OCP c. CCIE b. CWP Register to View AnswerPTS: 1 d. CIW REF: 807 76. ____ is an Internet certification sponsored by Prosoft Learning that tests knowledge of Web development, security, and administration. a. CWP c. CCIE b. OCP d. CIW Register to View AnswerPTS: 1 REF: 807 77. IBM Certified Solutions Expert DB2 is a certification that tests advanced skills of administration of the DB2 ____. a. DBMS c. Web server b. clients d. all of the above Register to View AnswerPTS: 1 REF: 808 78. IBM Certified Solutions Expert Informix is a ____ certification that tests advanced skills of administration of Informix. a. spreadsheet c. server b. database d. network Register to View AnswerPTS: 1 REF: 808 79. ____ is a database certification sponsored by Microsoft that tests skills required to use SQL Server to design and install, manage, and maintain a database system. a. MCCP c. MCCS b. MCITP d. MCIP Register to View AnswerPTS: 1 REF: 808 80. ____ is a database certification sponsored by Oracle that tests knowledge of developing and deploying large-scale Oracle database management systems. a. OCP c. CCIE b. CWP d. CIW Register to View AnswerPTS: 1 REF: 808 MODIFIED TRUE/FALSE 1. Today's technology allows systems analysts to diagnose and repair software problems from a remote location. _________________________ Register to View Answercomputer technicians PTS: 1 REF: 791-792 2. Computer technicians like the one in the accompanying figure need a thorough understanding of the products available, and need to know how to discuss computers without using jargon. _________________________ Register to View AnswerComputer salespeople PTS: 1 REF: 792 3. Systems administrators not only must have strong technical skills in their specialized area, but also they must have the people skills necessary to communicate their suggestions effectively to their clients. _________________________ Register to View AnswerIT consultants PTS: 1 REF: 793 4. After two years of study in a CS program, students may receive an associate's degree or certificate. _________________________ Register to View AnswerCIS PTS: 1 REF: 795 5. The main difference between a CIS and MIS curriculum is that the ratio of business courses to computer courses is greater in a CIS curriculum. _________________________ Register to View AnswerMIS PTS: 1 REF: 795 6. The focus of the ACM is computer science and computer science education. _________________________ Register to View AnswerPTS: 1 REF: 797 7. Computer certification demonstrates the mastery of a skill set and knowledge base in a specific IT area. _________________________ Register to View AnswerPTS: 1 REF: 800 8. Self-study is the most expensive option to help professionals prepare for certification examinations. _________________________ Register to View Answerleast PTS: 1 REF: 802 9. Online certification study programs cost approximately double the price of traditional instructor-led programs. _________________________ Register to View Answerone-third PTS: 1 REF: 802 10. Today, more than 3,000 certifications are available. _________________________ Register to View Answer200 PTS: 1 REF: 803 MULTIPLE RESPONSE Modified Multiple Choice 1. Most organizations have networks to help ensure smooth communications among ____. a. employees c. vendors b. the media d. customers Register to View AnswerC, D PTS: 1 REF: 786 2. Career opportunities in the computer equipment field involve the ____ of computer equipment. a. marketing c. design b. manufacture d. production Register to View AnswerC, D PTS: 1 REF: 790 3. Entry level jobs for students with certificates from a trade school include ____. a. computer technician c. desktop publisher b. computer science instructor d. help desk specialist Register to View AnswerC, D PTS: 1 REF: 794 4. In addition to computer-related skills, CIS majors should have ____. a. excellent people skills b. the ability to work in teams Register to View AnswerB, C, D PTS: 1 c. a keen understanding of business d. good presentation skills REF: 795 5. Students enrolled in four-year CIS programs receive a bachelor's degree usually with an emphasis in ____. a. software development c. systems analysis and design b. networking d. help desk staffing Register to View AnswerB, C PTS: 1 REF: 795 6. CS programming courses typically include subjects such as ____. a. artificial intelligence c. data and file structures b. operating systems d. systems analysis and design Register to View AnswerB, C, D PTS: 1 REF: 795 7. Computer engineering students usually are required to take ____ courses during the programs. a. mathematics c. marketing b. basic engineering d. physics Register to View AnswerB, D PTS: 1 REF: 795 8. Many companies offer training on their products in the form of ____. a. books c. video-based training b. CBT d. instructor-led training in a classroom Register to View AnswerB, C, D PTS: 1 REF: 798 c. professional organizations d. computer resellers REF: 800 9. Sponsors of IT certifications include ____. a. independent training companies b. computer equipment vendors Register to View AnswerB, C PTS: 1 10. ____ is a networking certification, which tests knowledge of a company-specific network. a. NCA c. CCNP b. NNT d. NCE Register to View AnswerC, D TRUE/FALSE 1. The U.S. Department of Labor's Bureau of Labor Statistics (BLS) reports that less than 10 percent of the fastest growing occupations are in computer-related fields. Register to View AnswerPTS: 1 REF: 784 PTS: 1 REF: 806 2. While the use of computers and the demand for computer specialists continues to decline, the number of students majoring in computer-related fields is much greater than what the industry needs. Register to View AnswerPTS: 1 REF: 784 3. The computer industry has created thousands of high-tech jobs, even in companies whose primary business is not computer-related. Register to View AnswerPTS: 1 REF: 786 4. In the fast-paced world of technology, job titles are standardized. Register to View AnswerPTS: 1 REF: 786 5. Most organizations use networks to help ensure smooth communications among employees, vendors, and customers. Register to View AnswerPTS: 1 REF: 786 6. The education required for a computer games designer is a bachelor's degree in computer science or software engineering. Register to View AnswerPTS: 1 REF: 787 7. The annual base salary range for a technical writer is $73,000 to $140,000. Register to View AnswerPTS: 1 REF: 787 8. IBM is one of the smaller computer companies with fewer than 3,150 employees and annual sales of less than $8.1 million. Register to View AnswerPTS: 1 REF: 790 9. All software companies specialize in a particular type of software. Register to View AnswerPTS: 1 REF: 790 10. The software industry is modest, with annual sales around $6 million. Register to View AnswerPTS: 1 REF: 791 11. Today, computer technicians always make repairs at the site of the computer equipment. Register to View AnswerPTS: 1 REF: 791-792 12. Computer salespeople like the one in the accompanying figure generally ignore a buyer's needs and simply provide the hardware and software available. Register to View AnswerPTS: 1 REF: 792 13. More experienced corporate computer sales representatives can be among an organization's most highly paid employees. Register to View AnswerPTS: 1 REF: 792 14. The decreased sophistication and complexity of today's computer products have closed opportunities in computer-related education and training. Register to View AnswerPTS: 1 REF: 792 15. Few companies have their own corporate training departments. Register to View AnswerPTS: 1 REF: 793 16. Corporations usually require more educational background for trainers than educational institutions require for instructors. Register to View AnswerPTS: 1 REF: 793 17. After obtaining an education, you must keep abreast of changes in the computer field. Register to View AnswerPTS: 1 REF: 794 18. One disadvantage of attending a trade school is time; it often takes longer to complete trade school programs than it does a college degree. Register to View AnswerPTS: 1 REF: 794 19. Upon completion of a trade school education, students often receive a certificate. Register to View AnswerPTS: 1 REF: 794 20. Some graduates of trade schools receive an associate degree or higher. Register to View AnswerPTS: 1 REF: 794 21. To ensure coursework will transfer, students should ask an advisor if the trade school has a certification agreement with a college or university. Register to View AnswerPTS: 1 REF: 794 22. A two-year school often is called a community college or junior college. Register to View AnswerPTS: 1 REF: 794 23. Individuals with advanced degrees in specific fields have a better chance of success. Register to View AnswerPTS: 1 REF: 794 24. Computer engineers work independently or with teams of other engineers. Register to View AnswerPTS: 1 REF: 795 25. Many companies list their job openings, internship opportunities, and career opportunities on their Web sites. Register to View AnswerPTS: 1 REF: 796 26. Few computer-related careers offer much opportunity, but usually they require no initial or continuing formal education. Register to View AnswerPTS: 1 REF: 796 27. Some companies allow job seekers to submit their resumes online. Register to View AnswerPTS: 1 REF: 796 28. Some Web sites specialize in helping people find jobs. Register to View AnswerPTS: 1 REF: 796 29. Job-search Web sites provide employers with free job-search services; it is the job seekers who typically pay the fee. Register to View AnswerPTS: 1 REF: 796-797 30. To remain competitive, workers in computer-related fields must keep their skills current. Register to View Answer PTS: 1 REF: 797 31. Computer professionals with common interests and a desire to extend their proficiency have formed computer-related professional organizations to share their knowledge. Register to View AnswerPTS: 1 REF: 797 32. Attending professional meetings as a guest or student member provides an excellent opportunity for students to learn about the IT industry and to meet and talk with professionals in the field. Register to View AnswerPTS: 1 REF: 797 33. Student chapters of professional organizations do not exist on college campuses. Register to View AnswerPTS: 1 REF: 797 34. Few metropolitan areas have local computer user groups. Register to View AnswerPTS: 1 REF: 798 35. Staying aware of new products and services in the computer industry is an easy task because technology changes so slowly. Register to View AnswerPTS: 1 REF: 798 36. Computer workshops seminars and usually last one or two months. Register to View AnswerPTS: 1 REF: 798 37. Computer conferences, conventions, and trade shows often last for a week. Register to View AnswerPTS: 1 REF: 798 38. Most popular computer publications also have Web sites like the one in the accompanying figure to visit for news about the latest developments in the computer industry. Register to View AnswerPTS: 1 REF: 799 39. Few job listings ask for specific skills represented by certifications, and the number of companies requiring these skills is expected to decline in the future. Register to View AnswerPTS: 1 REF: 801 40. Vendor-sponsored certifications like the ones detailed in the accompanying figure offer many special benefits as incentives. Register to View AnswerPTS: 1 REF: 801 41. Web sites belonging to certification sponsors like those listed in the accompanying figure generally contain descriptions of available certifications, with frequently asked questions (FAQs) and links to authorized training and testing centers. Register to View AnswerPTS: 1 REF: 802 42. An industry-sponsored study indicates that certified workers in the company have lower morale and are less productive than noncertified employees. Register to View AnswerPTS: 1 REF: 801 43. Certification is a form of industry self-regulation. Register to View AnswerPTS: 1 REF: 801 44. All certifications are the same with respect to training and options. Register to View Answer PTS: 1 REF: 802 45. If someone is new to the computer field, it is best to start with a specific, higher-level certification. Register to View AnswerPTS: 1 REF: 802 46. A certification represents only a small commitment in time and money. Register to View AnswerPTS: 1 REF: 802 47. Most certification programs require academic coursework. Register to View AnswerPTS: 1 REF: 802 48. Most professionals have the experience and skill set to take a certification exam without preparation. Register to View AnswerPTS: 1 REF: 802 49. Certification training options are available to suit every learning style. Register to View AnswerPTS: 1 REF: 802 50. Intranet certifications are easy and require no technical expertise in networking hardware or configuration before enrollment in a training program. Register to View AnswerCOMPLETION 1. ____________________, which is a main area of an IT department, directs the planning, research, development, evaluation, and integration of technology. ANS: Management PTS: 1 REF: 787 PTS: 1 REF: 807 2. ____________________, which is a main area of an IT department, analyzes, designs, develops, and implements new information technology and improves existing systems. ANS: System development and programming PTS: 1 REF: 787 3. ____________________, which is a main area in an IT department, evaluates and integrates new technologies, administers an organization's data resources, and supports the centralized computer operating system or servers. ANS: Technical services PTS: 1 REF: 787 4. ____________________, which is a main area in an IT department, assists users with using components of the information systems or answers specific questions. ANS: Training PTS: 1 REF: 787 5. The ____________________ directs a company's information service and communications functions. ANS: CIO chief information officer chief information officer (CIO) CIO (chief information officer) CTO chief technology officer chief technology officer (CTO) CTO (chief technology officer) PTS: 1 REF: 788 6. A(n) ____________________ works with the analyst, programmer, and user to create system documentation and user materials. ANS: technical writer PTS: 1 REF: 788 7. A(n) ____________________ installs, configures, and maintains LANs, WANs, intranets, and Internet systems. ANS: network administrator PTS: 1 REF: 788 8. ____________________, which is a job title in the management area of an IT department, oversees all assigned projects, allocates resources, selects teams, and conducts performance appraisals. ANS: Project leader Project manager Project leader/manager Project manager/leader PTS: 1 REF: 788 9. A(n) ____________________ oversees Web site performance and maintains links between a company's Web server and Internet access provider. ANS: Webmaster Web administrator Webmaster/Web administrator PTS: 1 REF: 789 10. Jobs in the ____________________ field include designing and fabricating computer chips, testing internal components, assembling computers and devices, and packing computers and peripherals. ANS: computer equipment PTS: 1 REF: 790 11. Typical jobs for workers in the ____________________ field include service technician, computer repairperson, repair technician, and computer technician (like the one in the accompanying figure). ANS: computer service and repair computer repair and service PTS: 1 REF: 791 12. As shown in the accompanying figure, a(n) ____________________ installs, maintains, repairs, and troubleshoots hardware and installs, upgrades, and configures software. ANS: computer technician PTS: 1 REF: 791 13. People who may be interested in ____________________ certification include IT consultants, hardware technicians (like the one in the accompanying figure), help desk specialists, network security specialists, and system administrators. ANS: OS operating system operating system (OS) OS (operating system) PTS: 1 REF: 804 14. People who would benefit from ____________________ certifications include people like the employee in the accompanying figure, as well as computer teachers, corporate trainers, desktop publishers, graphic designers, help desk specialists, and office manager/workers. ANS: application software PTS: 1 REF: 804 15. Entry-level jobs for graduating ____________________ students, given the credentials listed in the accompanying figure, include desktop or mobile application programmer/developer, computer operator, computer sales representative, computer technician, graphic designer/illustrator, help desk specialist, and technical writer. ANS: computer information systems CIS computer information systems (CIS) CIS (computer information systems) PTS: 1 REF: 795 16. Entry-level jobs for graduating ____________________ students, given the credentials listed in the accompanying figure, include software engineer, network security specialist, computer hardware designer, new hardware tester, and IT consultant. ANS: computer engineering CE CE (computer engineering) computer engineering (CE) PTS: 1 REF: 795 17. Entry-level jobs for graduating ____________________ students include software engineer, systems programmer, storage administrator/analyst, computer forensics specialist, and IT consultant. ANS: computer science CS (computer science) CS computer science (CS) PTS: 1 REF: 795 18. Both ACM and AITP offer ____________________ that bring together members with shared interests, needs, knowledge, and experience. ANS: special interest groups SIGs special interest groups (SIGs) SIGs (special interest groups) PTS: 1 REF: 797 19. One of the larger technology trade shows in the world is the ____________________, which brings together thousands of vendors and more than 130,000 attendees. ANS: CES International Consumer Electronics Show CES (International Consumer Electronics Show) International Consumer Electronics Show (CES) PTS: 1 REF: 798 20. Some ____________________ publications, such as Computerworld and InfoWorld, are similar to newspapers and cover a wide range of issues. ANS: industry PTS: 1 REF: 799 21. Professional organizations that offer certifications, such as the ____________________, define standards designed to raise the competence level for the computer industry. ANS: ICCP Institute for the Certification of Computing Professionals Institute for the Certification of Computing Professionals (ICCP) ICCP (Institute for the Certification of Computing Professionals) PTS: 1 REF: 801 22. Flexible ____________________ programs help professionals prepare for certification at their own pace and supplement other training methods. ANS: self-study PTS: 1 REF: 802 23. Many ____________________ training classes for certification are available on the Internet and by many companies that have set up intranets within their organizations. ANS: online PTS: 1 REF: 802 24. ____________________ training is available in a variety of forms, including seminars, boot camps, and academic-style classes. ANS: Instructor-led PTS: 1 REF: 802 25. Some certification tests use a technique known as ____________________, where the tests analyze a person's responses while taking the test. ANS: computerized adaptive testing CAT computerized adaptive testing (CAT) CAT (computerized adaptive testing) PTS: 1 REF: 803 26. ____________________ is an application software certification sponsored by Microsoft that tests a user's skills solving problems associated with applications that run on Windows and the operating system itself. ANS: Microsoft Certified Desktop Support Technician MCDST Microsoft Certified Desktop Support Technician (MCDST) MCDST (Microsoft Certified Desktop Support Technician) PTS: 1 REF: 804 27. ____________________ is an networking certification sponsored by Microsoft that tests technical expertise in one of several areas including managing and troubleshooting Windows operating systems. ANS: Microsoft Certified Systems Administrator MCSA Microsoft Certified Systems Administrator (MCSA) MCSA (Microsoft Certified Systems Administrator) PTS: 1 REF: 806 28. ____________________ is an operating systems certification sponsored by Red Hat that tests technical expertise in setting up and administering network services and security administration of the Linux operating systems. ANS: Red Hat Certified Engineer RHCE Red Hat Certified Engineer (RHCE) RHCE (Red Hat Certified Engineer) PTS: 1 REF: 804 29. ____________________ is a programming certification sponsored by the IEEE Computer Society that tests advanced knowledge of software development process and tools. ANS: CSDP Certified Software Development Professional Certified Software Development Professional (CSDP) CSDP (Certified Software Development Professional) PTS: 1 REF: 805 30. ____________________ is a programming certification sponsored by Microsoft that tests knowledge of developing Web or Windows-based applications using programs in the Visual Studio suite and the .NET framework. ANS: Microsoft Certified Professional Developer MCPD Microsoft Certified Professional Developer (MCPD) MCPD (Microsoft Certified Professional Developer) PTS: 1 REF: 805 31. ____________________ is an operating systems certification that tests basic knowledge of setting up and managing a Linux operating system. ANS: Red Hat Certified Technician RHCT Red Hat Certified Technician (RHCT) RHCT (Red Hat Certified Technician) PTS: 1 REF: 804 32. People who may be interested in ____________________ certification include Java programmers, Oracle database managers, programming consultants, SQL programmers, Web graphic designers, and XML programmers. ANS: programmer/developer developer/programmer PTS: 1 REF: 805 33. ____________________ is a programming certification that tests knowledge of developing XML applications and Web services. ANS: IBM Certified Solution Developer PTS: 1 REF: 805 34. People who may be interested in ____________________ certification include cable installation technicians, computer repair technicians, corporate trainers, help desk specialists, IT consultants, and system engineers and administrators. ANS: hardware PTS: 1 REF: 805 35. People who may be interested in ____________________ certification include hardware service technicians, network consultants, network managers, network engineers, and system administrators. ANS: networking PTS: 1 REF: 806 36. ____________________ is a networking certification that tests advanced knowledge of installing, configuring, and operating LANs and WANs. ANS: Cisco Certified Network Professional (CCNP) Cisco Certified Network Professional CCNP (Cisco Certified Network Professional) CCNP PTS: 1 REF: 806 37. ____________________ is a hardware certification sponsored by the Computing Technology Industry Association that tests entry-level knowledge of personal computer setup, configuration, maintenance, and troubleshooting; basic networking skills; and system software. ANS: A+ PTS: 1 REF: 805 38. ____________________ is a hardware certification sponsored by the National Association of Communication System Engineers that tests basic knowledge of personal computers, operating systems, networks, and cabling. ANS: NACSE Hardware Technician PTS: 1 REF: 805 39. ____________________ is a networking certification sponsored by Novell that tests knowledge of Novell's networking products including NetWare, intraNetWare, and GroupWise. ANS: NCA Novell Certified Administrator Novell Certified Administrator (NCA) NCA (Novell Certified Administrator) PTS: 1 REF: 806 40. ____________________ is a networking certification sponsored by Cisco that tests advanced knowledge of installing, configuring, and operating LANs and WANs. ANS: Cisco Certified Network Professional Cisco Certified Network Professional (CCNP) CCNP (Cisco Certified Network Professional) CCNP PTS: 1 MATCHING Identify the letter of the choice that best matches the phrase or definition. a. ACE k. computer information systems b. SCSA l. IT consultant c. CSDP m. diagnostic d. A+ n. computer salesperson e. CIFI o. startup f. computer technician p. CCE g. computer education instructor q. NCA h. help desk specialist r. SCJD i. user group s. CLP j. computer science t. ACI REF: 806 1. The computer equipment field is well known for the many of this kind of company, which the industry spawns each year. 2. A challenging job for people who like to troubleshoot and solve problems and have a strong background in electronics. 3. Many computer equipment manufacturers include this kind of software with their computer equipment that assists computer technicians in identifying problems. 4. A suitable entry-level job for students majoring in computers. 5. High demand has led to a shortage of this kind of professional, as people are increasingly lured to private industry by the promise of higher pay. 6. Educational requirements for this job are less stringent than they are for other jobs in the computer field. 7. Many companies hire this category of professional to fill in for an employee on an extended leave of absence. 8. Type of program that typically requires its majors to have strong mathematics and physics backgrounds. 9. Curriculum that typically emphasizes application programming, instead of system development. 10. For anyone employed or simply interested in the computer industry, this can be an effective and rewarding way to learn about and continue career development. 11. Tests a user's expertise on Adobe software. 12. Tests a user's ability to provide instruction on Adobe software. 13. Tests technical expertise in installing, managing, and troubleshooting the Linux operating system. 14. Tests knowledge of administering the Solaris operating system. 15. Tests advanced knowledge of the Java programming language. 16. Tests advanced knowledge of the software development process and tools. 17. Tests entry-level knowledge of personal computer setup, configuration, maintenance, and troubleshooting. 18. Tests knowledge of Novell's networking products, including NetWare, intraNetWare, and GroupWise. 19. Tests core knowledge of acquisition, marking, handling, and storage of computer evidence using a particular operating system. 20. Tests knowledge of information forensics in areas related to auditing, incident response, law and investigation, tools and techniques, traceback, and countermasures. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. ANS: ANS: ANS: ANS: ANS: ANS: ANS: ANS: ANS: ANS: ANS: ANS: ANS: ANS: ANS: ANS: ANS: ANS: O F M N G H L J K I A T S B R C D Q PTS: PTS: PTS: PTS: PTS: PTS: PTS: PTS: PTS: PTS: PTS: PTS: PTS: PTS: PTS: PTS: PTS: PTS: 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 REF: REF: REF: REF: REF: REF: REF: REF: REF: REF: REF: REF: REF: REF: REF: REF: REF: REF: 790 791 791 792 792 793 793 795 795 798 804 804 804 804 805 805 805 806 19. ANS: P 20. Register to View AnswerESSAY PTS: 1 PTS: 1 REF: 806 REF: 806 1. An IT department provides career opportunities for people with a variety of skills and talents. Usually, these jobs are divided into six main areas. Briefly list and define those areas. ANS: 1. Management -- directs the planning, research, development, evaluation, and integration of technology. 2. System development and programming -- analyzes, designs, develops, and implements new information technology and maintains and improves existing systems. 3. Technical services -- evaluates and integrates new technologies, administers the organization's data resources, and supports the centralized computer operating system and servers. 4. Operations -- operates the centralized computer equipment and administers the network, including both data and voice communications. 5. Training -- teaches employees how to use components of the information system or answers specific user questions. 6. Security -- develops and enforces policies that are designed to safeguard an organization's data and information from unauthorized users. PTS: 1 REF: 787 TOP: Critical Thinking 2. What does a trade school offer? What are the advantages of attending a trade school? Define what an articulation agreement is, and discuss what jobs a trade school prepares its students for. Register to View Answertrade school, also called a technical school, vocational school, or career college, offers programs primarily in the areas of programming, Web design and development, graphics design, hardware maintenance, networking, personal computer support, and security. One advantage of attending a trade school is time savings. Trade schools teach specific skills instead of requiring students take a broad range of courses in the sciences and humanities. For this reason, students often complete trade school programs in a shorter time than college and university programs. Upon completion of trade school education, students often receive a certificate. Some receive an associate's degree or higher. Many students seek full-time employment with their certificate or degree and then continue their education on a part-time basis with a two-year or four-year college. To ensure coursework will transfer, it is important that students ask their advisor if the trade school has an articulation agreement with a nearby college or university. An articulation agreement ensures that if you transfer to a college or university, you will receive credit for most of the courses taken at your current school. As with any post-secondary school, when deciding on a trade school, you should compare curricula, laboratory facilities, instructors, and the types of jobs the school's graduates have obtained. Entry-level jobs for students with a certificate or degree from a trade school include computer technician, desktop publisher, graphic designer/ illustrator, help desk specialist, technical writer, and Web developer. PTS: 1 REF: 794 TOP: Critical Thinking 3. Define certification and its function in the computer field. Include a discussion of the benefits of certification. ANS: Certification is the process of verifying the technical knowledge of an individual who has demonstrated competence in a particular area. Companies often require certification to ensure quality and workmanship standards and to confirm their workforce remains up to date with respect to computers and technology. Computer certification demonstrates the mastery of a skill set and knowledge base in a specific IT area. Certifications are available in many areas, including application software, operating systems, programming, hardware, networking, computer forensics, security, the Internet, and database systems. The last section of this chapter discusses specific certifications in each of these areas. Computing professionals typically obtain a certification by taking and passing an examination. Preparation for a certification exam requires experience or special classes, many of which are offered by trade schools, community colleges, and adult education centers. After certification requirements are met, proficiency in an area is acknowledged with a certificate. Many vendors, such as Microsoft and Novell, offer technical certification programs for their products. These vendors, called sponsoring organizations, develop and administer the examinations to determine whether a person is qualified for certification. Sponsors of IT certifications include computer equipment and software vendors, independent training companies, and professional organizations. Both IT professionals and users should be familiar with IT certifications. The following sections discuss certification benefits, choosing a certification, preparing for a certification, and certification examinations. IT certification can enhance employees' careers, provide them with a better standing as industry professionals, and increase their salaries. The following paragraphs explain the benefits of certification for employees. Career: A certification is one of the first accomplishments an employer notices on a resume. It provides a benchmark, or a means, to measure a person's skills. It can set an individual apart from other potential candidates who may be vying for a similar advancement or position. Professional: Certification is a personal achievement that adds credibility among peers and employers. Certification also authorizes the certificate holder to use the product's official logo or symbol on personal items, such as business cards and Web pages. As an additional bonus, some certification training can be used for college credit. Although nothing guarantees job security, certification helps give the IT professional an edge over employees without certification. Salary: Numerous salary surveys show that certification helps influence pay increases. Individuals with more than one area of certification can command even higher salaries. Companies often pay a bonus as an incentive for certification. PTS: 1 REF: 800|801 TOP: Critical Thinking 4. Discuss the options for preparation for certification. ANS: Most certification programs do not require academic coursework. Test results alone determine certification. Very few professionals, however, have the experience and skill set to take a certification exam without preparation. Most people prefer to follow a study program to prepare for the test. Even with experience, study serves as a review and may help to fill gaps in knowledge. Training options are available to suit every learning style: self-study, online training classes, instructor-led training, and Web resources. Self-study: Flexible self-study programs help professionals prepare for certification at their own pace and supplement other training methods. Self-study requires high motivation and discipline but is the least expensive option. Hundreds of books, videotapes, and computer-based training programs on CD or DVD are available. Online training classes: Online training allows students to set their own pace in an interactive environment and combines the technological advantages of computer-based training with the connectivity of the Internet or a company's intranet. Online programs can cost about one-third the price of the traditional instructor-led programs. Instructor-led training: Instructor-led training is available in a variety of forms, including seminars, which typically are held for several days during a week; boot camps, which immerse students in intensive coursework for up to two weeks; and academic-style classes, which span a period of several weeks or months. Some sponsors hold their own training sessions and also authorize independent training centers. Web resources: The certification sponsor's Web site generally contains descriptions of the available certifications, with FAQs and links to authorized training and testing centers. Many include detailed course objectives, training guides, sample test questions, chat rooms, and discussion groups. Most sell books and other training resources. Private individuals often set up Web sites to offer their own views and tips on the testing process. Most people prefer to use a combination of these options to prepare for a certification test.. PTS: 1 REF: 802 TOP: Critical Thinking 5. Certification also offers many benefits to customers, employers, and industry. What are they? ANS: Customer benefits of certification: Customers gain confidence in a company when IT professionals have earned a certification. Multiple certifications show that the professional can deal with many aspects of a problem, drawing from several areas of expertise. Certification implies motivation to expend extra effort, which often benefits the customer. Employer benefits of certification: An industry-sponsored study indicates that certified workers are more productive and knowledgeable than noncertified employees. Certified workers within the company have higher morale and job contentment, which benefits the employer. Industry benefits of certification: Certification is a form of industry self-regulation. It sets computer professionals' competence standards and raises the level of expertise and knowledge in the IT industry as a whole. This, in turn, enhances the reputation of the professionals in the industry. PTS: 1 REF: 801 TOP: Critical Thinking 6. Discuss the process of selecting a certification. Include a list of the factors to consider in the selection process. ANS: Certifications are not the same with respect to training and options. Selecting a certification is a personal process that requires careful thought and research. If you are considering obtaining a certification, reflect on your career goals and interests. Consider your career path during the long term. Then, assess your background knowledge and experience. Finally, research certifications to find those that best match your needs. If you are new to the computer field, it is best to start with a general, entrylevel certification. You may want to choose a certification that has immediate benefits for your current job. If you are more experienced, consider building on your existing experience with a certification that helps you reach career goals. A certification represents a major commitment in time and money. Thoughtful research and planning can serve to guide your career to your chosen destination. Factors to consider include: Consider the expenses and the time involved to obtain the certification Examine employment projections Look at job listings to see what certifications are sought Read evaluations of certifications Talk to people in the industry Think about complementary combinations of certifications to meet your goals PTS: 1 CASE Critical Thinking Questions Case 1 You and your best friend from high school are both looking to begin degree programs in the computer field, but you have different criteria for the program you select. 1. You are looking for a program that will teach you practical applications of computer science, and you would like to earn a bachelor's degree at the end of your study. Which of the following disciplines is the best match for you? a. CS c. CE Register to View AnswerPTS: 1 REF: 795 TOP: Critical Thinking b. CIS d. CIE REF: 802 TOP: Critical Thinking 2. Your friend is looking for different things from his degree program. His interests are more design-oriented, with a focus on electronics, and he would ultimately like to earn a Ph.D. Which of the following disciplines is the best match for your friend? a. CE c. CIE Register to View AnswerPTS: 1 REF: 795 TOP: Critical Thinking b. CS d. CIS Critical Thinking Questions Case 2 You have reached a plateau in your career and you have decided that it is time to pursue a certification so that you can move to a new level in your professional life. 3. Which of the following is not a factor to consider in selecting a certification? a. Talk to people in the industry. b. Read evaluations of certifications. c. Look at job listings to see what certifications are sought. d. Study salary projections juxtaposed with certifications to determine expected future income. Register to View AnswerPTS: 1 REF: 802 TOP: Critical Thinking 4. You are looking for some training options. Money is an important consideration for you since you do not have a lot of resources, but you do have some money to spend. Furthermore, you have not typically performed well studying all on your own. What is the best option for you? a. Following a self-guided course using CDs and DVDs from your local library. b. Enrolling in an online training course. c. Registering for a boot camp that will immerse you in intensive coursework for up to two weeks. d. Using the certification sponsor's Web site, and the Web sites of some private individuals, as a guide for your study. Register to View AnswerPTS: 1 REF: 802 TOP: Critical Thinking ... View Full Document

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