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Question 1 5 out of 5 points Most services are tangible; this factor determines how the ten decisions of operations management are handled differently for goods than for services. Answer Selected Answer: False Question 2 0 out of 5 points Which of the following statements best characterizes delivery reliability ? Answer Selected Answer: a company that has a computerized delivery scheduling system Question 3 5 out of 5 points Which of the following is not an operations strategic decision? Answer Selected Answer: price Question 4 0 out of 5 points Which of the following activities takes place once the mission has been developed? Answer Selected Answer: The ten OM decision areas are prioritized. Question 5 5 out of 5 points Which of the international operations strategies involves low cost reductions and low local responsiveness? Answer Selected Answer: international strategy Question 6 0 out of 5 points Which of the following statements is most correct? Answer Selected Answer: CSFs are neither necessary nor sufficient for competitive advantage. Question 7 5 out of 5 points Critical Success Factors are those activities that are key to achieving competitive advantage. Answer Selected Answer: True Question 8 5 out of 5 points NAFTA seeks to phase out all trade and tariff barriers among Canada, Mexico, and the United States. Answer Selected Answer: True Question 9 5 out of 5 points According to the authors, which of the following strategic concepts allow firms to achieve their missions? Answer Selected Answer: differentiation, cost leadership, and quick response Question 10 5 out of 5 points To attract and retain global talent, and to expand a product's life cycle, are both reasons to globalize. Answer Selected Answer: True Question 11 5 out of 5 points Which of the following is not one of The Ten Critical Decisions of Operations Management?... View Full Document

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