Quiz Ch 1 and 2
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Quiz Ch 1 and 2

Course Number: MGT 3373, Spring 2010

College/University: Troy

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Question 1 5 out of 5 points Most services are tangible; this factor determines how the ten decisions of operations management are handled differently for goods than for services. Answer Selected Answer: False Question 2 0 out of 5 points Which of the following statements best characterizes delivery reliability? Answer Selected Answer: a company that has a computerized delivery scheduling system Question...

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1 5 Question out of 5 points Most services are tangible; this factor determines how the ten decisions of operations management are handled differently for goods than for services. Answer Selected Register to View Answer Question 2 0 out of 5 points Which of the following statements best characterizes delivery reliability? Answer Selected Register to View Answercompany that has a computerized delivery scheduling system Question 3 5 out of 5 points Which of the following is not an operations strategic decision? Answer Selected Answer: price Question 4 0 out of 5 points Which of the following activities takes place once the mission has been developed? Answer Selected Answer: The ten OM decision areas are prioritized. Question 5 5 out of 5 points Which of the international operations strategies involves low cost reductions and low local responsiveness? Answer Selected Answer: international strategy Question 6 0 out of 5 points Which of the following statements is most correct? Answer Selected Answer: CSFs are neither necessary nor sufficient for competitive advantage. Question 7 5 out of 5 points Critical Success Factors are those activities that are key to achieving competitive advantage. Answer Selected Register to View Answer Question 8 5 out of 5 points NAFTA seeks to phase out all trade and tariff barriers among Canada, Mexico, and the United States. Answer Selected Register to View Answer Question 9 5 out of 5 points According to the authors, which of the following strategic concepts allow firms to achieve their missions? Answer Selected Answer: differentiation, cost leadership, and quick response Question 10 5 out of 5 points To attract and retain global talent, and to expand a product's life cycle, are both reasons to globalize. Answer Selected Register to View Answer Question 11 5 out of 5 points Which of the following is not one of The Ten Critical Decisions of Operations Management? Answer Selected Answer: Mass customization Question 12 0 out of 5 points Measuring the impact of a capital acquisition on productivity is an example of multi-factor productivity. Answer Selected Register to View Answer Question 13 5 out of 5 points Some of the operations-related activities of Hard Rock Caf include designing meals and analyzing them for ingredient cost and labor requirements. Answer Selected Register to View Answer Question 14 0 out of 5 points The total of all outputs produced by the transformation process divided by the total of the inputs is Answer Selected Answer: none of these Question 15 0 out of 5 points In the past half-century, the number of people employed in manufacturing has more or less held steady, but each manufacturing employee is manufacturing about 20 times as much. Answer Selected Register to View Answer Question 16 0 out of 5 points Which of the following would not be an operations function in a fast-food restaurant? Answer Selected Answer: designing the layout of the facility Question 17 5 out of 5 points Productivity is more difficult to improve in the service sector. Answer Selected Register to View Answer Question 18 5 out of 5 points Henry Ford is noted for his contributions to Answer Selected Answer: assembly line operations Question 19 5 out of 5 points Illiteracy and poor diets have been known to cost countries up to what percent of their productivity? Answer Selected Answer: 20% Question 20 0 out of 5 points A foundry produces circular utility access hatches (manhole covers). Currently, 120 covers are produced in a 10-hour shift. If labor productivity can be increased by 20%, it would then be Answer Selected Answer: 1200 covers/hr Question 1 5 out of 5 points The __________ distribution is used by PERT analysis to calculate expected activity times and variances. Answer Selected Answer: Beta Question 2 0 out of 5 points A project organization Answer Selected Answer: is formed to ensure that programs (projects) get proper management and attention Question 3 0 out of 5 points Two critical path activities are candidates for crashing on a CPM network. Activity details are in the table below. To cut one day from the project's duration, activity should crashed be first, adding to project cost. Answer Selected Register to View Answer$2,000 Question 4 5 out of 5 points Which of the following statements regarding time-cost tradeoffs in CPM networks is false? Answer Selected Answer: Crashing sometimes has the reverse result of lengthening the project duration. Question 5 5 out of 5 points The project organization works best when which of the following conditions are satisfied? I. Work can be defined with a specific goal and deadline. II. The job is typical and familiar to the existing organization. III. The work contains interrelated tasks requiring specialized skills IV. The project is temporary but unimportant to long-term organizational success V. The project cuts across organizational lines. Answer Selected Answer: I,III,V Question 6 0 out of 5 points Which of the following statements regarding PERT times is true? Answer Selected Answer: Most likely time estimate is an estimate of the maximum time an activity will require. Question 7 5 out of 5 points Which of the following statements regarding CPM networks is true? Answer Selected Answer: If a specific project has multiple critical paths, all of them will have the same duration. Question 8 5 out of 5 points Slack is the amount of time an activity can be delayed without delaying the entire project. Answer Selected Register to View Answer Question 9 0 out of 5 points The shortest of all paths through the network is the critical path. Answer Selected Register to View Answer Question 10 5 out of 5 points Two critical path activities are candidates for crashing on a CPM network. Activity details are in the table below. To cut one day from the project's duration, activity __________ should be crashed first, adding __________ to project cost. Answer Selected Answer: One; $400 Question 11 5 out of 5 points The phases of project management are Answer Selected Answer: planning, scheduling, and controlling Question 12 5 out of 5 points A project being analyzed by PERT has 38 activities, 16 of which are on the critical path. If the estimated time along the critical path is 90 days with a project variance of 25, the probability that the project will be completed in 88 days or less is Answer Selected Answer: 0.3446 Question 13 5 out of 5 points Activity D on a CPM network has predecessors B and C, and has successor F. D has duration 6. B's earliest finish is 18, while C's is 20. F's late start is 26. Which of the following is true? Answer Selected Register to View Answeris critical, and has zero slack. Question 14 0 out of 5 points The ES of an activity that has only one predecessor is simply the EF of that predecessor. Answer Selected Register to View Answer Question 15 5 out of 5 points A project whose critical path has an estimated time of 120 days with a variance of 100 has a 20% chance that the project will be completed before day (rounded to nearest day). Answer Selected Answer: 112 Question 16 0 out of 5 points An activity on a PERT network has these time estimates: optimistic = 2, most likely = 3, and pessimistic = 8. Its expected time and variance (if it is a critical activity) are Answer Selected Answer: 3.67; 6 Question 17 5 out of 5 points A simple CPM network has three activities, A, B, and C. A is an immediate predecessor of B and of C. B is an immediate predecessor of C. The activity durations are A=4, B=3, C=8. Answer Selected Answer: The critical path is A-B-C, duration 15. Question 18 0 out of 5 points Match the following steps in Microsoft's development of Windows 7 to their respective WBS level. Answer Selected Answer: none of these patterns is correct. Question 19 0 out of 5 points A project manager is interested in crashing a project with variable activity times. Which of the following tools should he/she employ? Answer Selected Answer: either PERT or CPM Question 20 5 out of 5 points Activity R on a CPM network has predecessors M and N, and has successor S. R has duration 5. N's late finish is 18, while M's is 20. S's late start is 14. Which of the following is true? Answer Selected Answer: The last start time of S is impossible.

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