Chapter 4 and 5 book quiz, week 2 quiz
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Chapter 4 and 5 book quiz, week 2 quiz

Course Number: MGT 4472, Fall 2010

College/University: Troy

Word Count: 2377

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1. The process by which individuals select, organize, and interpret the input from their five senses is called: Correct Answer: Perception 2. The person who is trying to interpret some observation that he or she has just made, or the input from his or her senses is known as the: Your Answer: Perceiver 3. Which statement is false? Correct Answer: The inaccuracy of perception has little to do with managing...

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process 1. The by which individuals select, organize, and interpret the input from their five senses is called: Correct Answer: Perception 2. The person who is trying to interpret some observation that he or she has just made, or the input from his or her senses is known as the: Your Answer: Perceiver 3. Which statement is false? Correct Answer: The inaccuracy of perception has little to do with managing organizational behavior. 4. An abstract knowledge structure that is stored in memory and makes possible the organization and interpretation of information about a target population is a (n): Correct Answer: Schema 5. Which of the following is not an impression management tactic? Correct Answer: Fundraising 6. Shintaro Tagawa has been assigned to a committee that is charged with responsibility for selecting his company's new finance information system. The committee will meet with three different vendors. Each vendor will have two hours to present a product demonstration and answer questions. During the first ten minutes of his presentation, Vendor B couldn't get his PowerPoint demonstration to work. When a committee member asked him a question about the product, he replied that he would check it out and get back to him in a few days. At that point, Shintaro tuned him out and went to get more coffee. Shintaro appears to be demonstrating which type of bias? Correct Answer: Primacy effect 7. Diversity training programs are most likely to be successful when: Correct Answer: All of the above. 8. Knowledgeofpredictor bias may result in: Correct Answer: Selffulfilling prophecy 9. Internal attribution assigns the cause of behavior to characteristics such as: Correct Answer: Ability, personality, motivation 10. Jane is an ambitious career woman in her early thirties. About six months ago, she hired Steven to assist her with marketing projects. Today she invited him to join her for dinner after work, partly as a reward for working late during the past few weeks. She also said that she really wanted time with him in a more relaxed setting to discuss how they could help each other so she could give him a promotion and a substantial raise. Steven could interpret Jane's actions as: Correct Answer: Quid pro quo sexual harassment 1. People who believe in objective reality tend to believe that their own perceptions are accurate depictions of that reality. Your Register to View Answer 2. Interpretations of reality vary among individuals because what is seen depends on who is doing the looking. Correct Register to View Answer 3. A manager's perception of her subordinates has little to do with her ability to motivate them. Correct Register to View Answer 4. Our past experiences are organized into complex knowledge structures that are stored in memory, allowing us to organize and interpret information about a target of perception. Correct Register to View Answer 5. Schemas keep us from jumping to incorrect conclusions based on our past experiences. Your Register to View Answer 6. A set of overly simplified and often inaccurate beliefs about the typical characteristics of a particular group is called a prototype. Correct Register to View Answer 7. A manager may be guilty of contrast effect bias if he allows his perceptions of others to influence his perception of a target. Your Register to View Answer 8. The tendency to take credit for successes and avoid blame for failures is known as selfserving attribution. Correct Register to View Answer 9. It doesn't really matter if supervisors support diversity because subordinates think for themselves and form their own perceptions and beliefs about the value diversity. Your Register to View Answer 10. In the workplace, the display of pornographic pictures and the use of lewd comments can be interpreted as evidence of hostile work environment sexual harassment. Your Register to View Answer 1. A relatively permanent change in knowledge or behavior that results from practice or experience is known as: Your Answer: Learning 2. Which of the following statements is false? Correct Answer: Positive reinforcement increases the probability that a behavior will occur by administering negative consequences to employees who perform the behavior. 3. Giving employees a bonus or interesting work to do after they have done a good job is an example of: Your Answer: Positive reinforcement 4. Two ways to decrease the probability of undesired behaviors in an organization are: Your Answer: Extinction and punishment 5. An example of ___________ occurs when a supervisor complains about a worker's messy workstation and stops complaining only when the worker cleans it up. Correct Answer: Negative reinforcement 6. Cognitive processes focus on people's __________. Your Answer: Thoughts 7. Vicarious learning occurs when Correct Answer: One person (the learner) learns a behavior by observing another person (the model) perform the behavior. 8. In which of the following ways does selfefficacy affect learning? Correct Answer: It influences the activities and goals that individuals set for themselves. 9. Learning theorist Peter Senge has identified five key activities central to a learning organization. Which of the following is not one of those activities? Your Answer: Use simple, easytounderstand flow charts to map job tasks and workflow. 10. Organizational learning is Correct Answer: The process through which managers instill in all members of an organization a desire to find new ways to improve organizational effectiveness. 1. Anything that tells an employee about desired and undesired behaviors and their consequences plays a supporting role in operant conditioning. Your Register to View Answer 2. Operant conditioning is unrelated to how people learn to behave in a certain way to achieve certain consequences. Your Register to View Answer 3. Both positive reinforcement and negative reinforcement can be used to reinforce desired behavior. Your Register to View Answer 4. In some cases, continuous reinforcement involves constant monitoring and consumes a great amount of a supervisor's time. Your Register to View Answer 5. A certain number of desired behaviors must occur before reinforcement is provided when a variableratio schedule of partial reinforcement is used. Your Register to View Answer 6. One way to decrease undesired worker behavior is to remove a positive consequence. Your Register to View Answer 7. The use of OB MOD can potentially curtail organizational citizenship behaviors. Correct Register to View Answer 8. Social learning theory acknowledges the importance of the person in the learning process by taking cognitive processes into account. Your Register to View Answer 9. The existence of selfreinforcers is evidence that a learner is using selfcontrol. Your Register to View Answer 10. Verbal persuasion is a determinant of selfcontrol. Your Register to View Answer Janice Thomas 10/22/10 10:42 AM QuizTwo Question 1 Military test pilots who attribute other pilots' errors to their not having the "right stuff" to be a pilot and attribute their own errors to equipment or test engineer failures is an example of the actor-observer effect. Correct Register to View Answer Question 2 1 out of 1 points Once the frequency of the behavior has been determined as part of organizational behavior modification, it is important to then identify Correct Answer: the antecedents and the consequences of the targeted behavior. Question 3 1 out of 1 points The more ambiguous a target is, the more potential there is for errors in perception. Correct Register to View Answer Question 4 1 out of 1 points It is important that employees are not punished when some of their creative ideas do not pan out. Correct Register to View Answer Question 5 1 out of 1 points The various thought processes that people engage in are known as Correct Answer: cognitive processes. Question 6 1 out of 1 points Pam King was initially anxious about learning a new procedure at work, but the anxiety disappeared when she realized she had also done the procedure several times when it was called a different name. Pam's self-efficacy was aided by Correct Answer: past performance. Question 7 0 out of 1 points Researchers have shown that the number of enlistees for military special forces training be can substantially increased by having experienced members of the special forces unit speak to potential recruits about their personal experiences and how they overcame personal doubts. This program is trying to increase self-efficacy through Correct Answer: vicarious experience. Question 8 1 out of 1 points The three components of perception are Correct Answer: situation, perceiver, and target of perception. Question 9 1 out of 1 points One advantage of organizational behavior modification is that it focuses attention on more difficult to measure and subjective organizational behaviors. Correct Register to View Answer Question 10 1 out of 1 points Based on an assumption of an objective reality and no impairment of the senses, Correct Answer: what is seen depends on who is looking. Question 11 1 out of 1 points The perceptual process does not always yield accurate perceptions. Correct Register to View Answer Question 12 1 out of 1 points Because objective reality rarely matches subjective reality, stereotypes can be dysfunctional and damaging to the Correct Answer: all of the above Question 13 1 out of 1 points Which is NOT a condition to be met for vicarious learning to take place? Correct Answer: The learner must not necessarily currently posses the skills to perform the behavior. Question 14 1 out of 1 points When targets of perception are ambiguous, organizational members should be Correct Answer: less confident of the accuracy of perceptions and should try to get additional information. Question 15 1 out of 1 points The piece-rate pay plan used by Lincoln Electric Company uses a fixed ratio schedule. Correct Register to View Answer Question 16 1 out of 1 points One step organizations are taking to reduce the negative effects of salience and stereotyping on minority employees is linking managers' bonuses to diversity goals and initiatives. Correct Register to View Answer Question 17 1 out of 1 points Learning Correct Answer: all of the above Question 18 1 out of 1 points The application of organizational behavior modification in organizations can dramatically cut absenteeism. Correct Register to View Answer Question 19 1 out of 1 points The primacy effect is the ability to see other people as they really are. Correct Register to View Answer Question 20 0 out of 1 points Due to the similar-to-me effect and stereotyping, some young minority managers find that white senior colleagues aren't mentoring them. Correct Register to View Answer Question 21 1 out of 1 points OB Mod can only be used effectively in only a narrow range of service industries. Correct Register to View Answer Question 22 1 out of 1 points The processing of information by perceivers is a passive activity. Correct Register to View Answer Question 23 1 out of 1 points An unintended side effect of affirmative action programs that were started in the 1970s, as noted in the text, is that Correct Answer: minorities and women were perceived as "secondclass citizens." Question 24 1 out of 1 points Opponents of OB Mod complain that it involves explicitly manipulating consequences to control behavior which may rob employees of their freedom of choice. Correct Register to View Answer Question 25 1 out of 1 points After extensive study, the U.S. Army indicated that sexual harassment is a problem in organizations like Chevron Corporation and Ford Motor Company, but not in the Army. Correct Register to View Answer Question 26 0 out of 1 points An interviewer who falls victim to the halo effect may turn down qualified interviewees who fail to perform well in the first minute or two of an interview because they are nervous. Correct Register to View Answer Question 27 1 out of 1 points When autonomy is low in the organization, creativity is unlikely. Correct Register to View Answer Question 28 1 out of 1 points Which of the following is NOT one of the four schedules of partial reinforcement? Correct Answer: variety interest Question 29 1 out of 1 points Motivational states can result in inaccurate perceptions and faulty decision making. Correct Register to View Answer Question 30 0 out of 1 points In the minds of many, targets with a relatively high status are perceived to be smarter, more credible, more knowledgeable, and less responsible for their actions than lower-status targets. Correct Register to View Answer Question 31 1 out of 1 points A bias based on the tendency to overattribute other people's behavior to internal rather than external causes is referred to as standard attributional error. Correct Register to View Answer Question 32 0 out of 1 points Vicarious learning accounts for a substantial amount of learning that occurs in organizations. Correct Register to View Answer Question 33 1 out of 1 points A schema is dysfunctional if it Correct Answer: results in inaccurate perceptions. Question 34 0 out of 1 points In operant conditioning, antecedents are the process by which the probability that a desired behavior will occur is increased by applying consequences that depend on the behavior in question. Correct Register to View Answer Question 35 1 out of 1 points Individuals are more likely to accept the blame for failure when it is due to something that they can control in the future. Correct Register to View Answer Question 36 0 out of 1 points Military test pilots generally believe a pilot who crashes did so because he or she did not possess the "right stuff," the skill or strength necessary to fly the airplane. This is an example of an internal attribution. Correct Register to View Answer Question 37 1 out of 1 points Abstract knowledge structures stored in memory that permit people to organize and interpret information should be avoided. Correct Register to View Answer Question 38 1 out of 1 points When 3M Corporation successfully manufactured and marketed Post-It notepads, it was engaged in Correct Answer: innovation. Question 39 0 out of 1 points The types of work behaviors that organizational behavior modification works best with include all of the following EXCEPT Correct Answer: subjective. Question 40 0 out of 1 points Mark Malone is a supervisor with Owens and Clark Company who is sure his perception of Polly Pureheart as a bashful employee is accurate. As a result, Mark should Correct Answer: consider these perceptions when dealing fairly with all of his subordinates. Question 41 1 out of 1 points Whether internal or external attributions are made for behavior is an important determinant of how people in an organization respond to the behavior. Correct Register to View Answer Question 42 0 out of 1 points Employees who are paid $20 for every four coats they sew are being reinforced on a variable-ratio schedule. Correct Register to View Answer Question 43 0 out of 1 points In OB Mod, once the frequency of the behavior has been determined, it is important to Correct Answer: analyze the antecedents and consequences of the behavior. Question 44 1 out of 1 points The more accurately managers perceive subordinates, the better able they are to motivate them. Correct Register to View Answer Question 45 1 out of 1 points An important step in preventing stereotyping is Correct Answer: to think about workers in terms of job performance or similar criteria and not characteristics such as age or race. Question 46 0 out of 1 points The systematic application of the principles of operant conditioning for teaching and managing important organizational behaviors is called Correct Answer: organizational behavior modification. Question 47 1 out of 1 points As the ambiguity of a target increases, it becomes increasingly difficult for perceivers to form accurate perceptions. Correct Register to View Answer Question 48 0 out of 1 points Learning by doing is referred to as Correct Answer: experiential learning. Question 49 0 out of 1 points A manager who can make accurate perceptions about subordinates is better able to Correct Answer: motivate improved employee performance. Question 50 1 out of 1 points The three factors emphasized by social learning theory that influence learning are Correct Answer: self-control, self-efficacy, and vicarious learning.

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