2 Exam MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 56) Which of the following is not part of the definition of collaboration? A) diverging goals B) communicating C) working together D) coordinating 57) Which of the following is one of the three critical factors that drive the effectiveness of a collaborative effort? A) hardware B) information systems C) procedures D) workflow control 58) Seema John, the floor supervisor at a call center, calls Bryan, an executive, into her office. She reports observing a few critical omissions in his calls, a finding supported by recent customer surveys. Bryan feels that Seema is just throwing her weight around. Which component of collaboration seems to be dysfunctional in this scenario? A) The office lacks a communication system. B) Seemas content management skills are questionable. C) Seema seems to be poor in workflow management. D) Bryan needs to learn to receive feedback. 59) When multiple users are contributing and changing documents, schedules, task lists, assignments, and so forth, one users work might interfere with that of another. Also, it is important to know who made what changes, when, and why. Which aspect of collaboration is being discussed here? A) workflow control B) feedback process C) communication system D) content management 60) A critical aspect of content management is the authority to manage data. Some are allowed to create, edit, and delete content, others are restricted to edit, and still others are restricted to a read- only status. This is managed through . A) iterative systems B) feedback systems C) permissions D) communication rights 61) Which of the following statements is true regarding collaborative systems? A) Information systems play a key role in enforcing permissions for content management. B) Creating and formalizing workflows is the most critical collaborative task for ad hoc workgroups. C) Content- management system is a process by which content is created, edited, used, and disposed. D) The three collaboration drivers are equally important for all collaborations. 62) A(n) is a process or procedure by which content is created, edited, used, and disposed. A) communication system B) feedback flow C) workflow D) iteration 63) iPhones and Blackberries are examples of the information systems. A) client B) workflow hardware component of collaboration C) server D) virtual 56)
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hardware consists of computers that are installed and operated by IT professionals and support the collaboration system. A) Support B) Program C) Server D) Client
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65) Which of the following is not an example of a collaboration application? A) Microsoft Groove B) Microsoft SharePoint C) Google Docs & Spreadsheets D) Microsoft PowerPoint 66) Neville is the operations manager at Access Software Inc. As the company opens its third unit in the campus, he decides to implement a collaborative system supporting wikis and blogs. Which of the following should he choose? A) Microsoft Sharepoint B) Microsoft Access C) Microsoft Groove D) Google Docs & Spreadsheets 67) One of the procedures of a collaboration project is task status reporting. This is done in the phase of the project. A) wrapping- up B) planning C) doing D) starting 68) Who is on the team? is a decision made at the A) starting B) wrapping- up phase of a project. C) planning
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68) D) doing 69)
69) In the planning phase, the evaluate alternatives task cannot begin until the completion of the create alternative list task. This is referred to as the between them. A) task dependency B) sequential processing C) task progression D) iterative loop 70) Which of the following statements is not true of the collaboration procedures? A) Tasks are accomplished during the doing phase. B) Setting expectations for team members is the fundamental purpose of the planning phase. C) Iteration and feedback are part of every phase of a project. D) In the doing stage, it is often necessary to add or delete tasks or change task assignments. 71) Which of the following is not one of the twelve most important characteristics of an effective collaborator? A) is open- minded and curious B) is well organized C) is willing to put forward unpopular ideas D) is a perceptive listener 72) Face- to- face meetings are examples of A) parallel B) synchronous 73) communication. C) sequential
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72) D) distributed 73) D) Asynchronous 74) D) parallel 75)
communication occurs when team members do not meet at the same time. A) Sequential B) Virtual C) Distributed communication. C) synchronous
74) The use of a conference call is an example of A) unstructured B) sequential
75) Owing to operational restrictions, Kate has to organize an asynchronous communication involving her team members. Which of the following could she use? A) video conference B) a WebEx session C) multiuser text chat D) email 5
76) Employees of m ultinational organizations who work in different time zones will likely find comm unication to be m effective. ore A) asynchronous B) sequential C) synchronous D) parallel 77) A rthurs discussion group m eets every Wednesday at 4. This is an exam of ple com unication. m A) synchronous B) parallel C) sequential
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77) D) asynchronous 78)
78) is a popular commercial webinar product used in virtual sales presentations. A) WebCT B) Microsoft SharePoint C) Google Docs D) WebEx 79) Microsoft NetMeeting is an example of a(n) A) email client C) discussion forum . B) videoconferencing product D) multiparty chat application
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80) Which of the following team communication methods is m likely to be disorganized and ost disconnected? A) emails B) surveys C) discussion forums D) wikis 81) Which of the following is the most significant disadvantage to using asynchronous e - mail communication? A) It is intrusive in that you have to remain online all the time. B) It is expensive. C) There is too much freedom. D) It is tough to hide from email. 82) Which of the following is one reason why discussion are forums better than emails in asynchronous communication? A) It is easier to hide from than email. B) It is harder for the discussion to get off track. C) It is less intrusive than email. D) It requires no application to be installed. 83) Which of the following is an asynchronous communication technology that helps easily determine who has not yet responded to a request? A) wikis B) email C) discussion forums D) surveys 84) Which of the following is the most primitive way to share content? A) surveys B) wikis C) email 85) Which of the following is not one of the categories of content - management control? A) version control B) version management C) no control D) third- party control
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84) D) blogs 85)
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86) Which of the following is false regarding sharing of content without control? A) Storing documents on servers makes it impossible for team mem bers to interfere with one anothers work. B) Emails will not suffice for collaborations in which there are many document versions. C) Without any version management it will be impossible to know who changed the docum ent and when. D) Storing documents on servers is better than using email attachm ents. 87) Systems that track changes to documents and provide features and functions to accom odate m concurrent work are said to provide m anagem ent. A) repository B) review C) collaboration D) version 88) systems track changes but do not control them . A) Ftp C) Discussion
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88) B) V ersion- control D) Version management 89)
89) A(n) A) cache
is a shared knowledge base in which the content is managed by the users. B) ftp C) wiki D) workspace . B) blogs D) email applications
90) The simplest version management systems are A) surveys C) wikis
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91) Which of the following statements is true about Google Docs & Spreadsheets? A) Documents are stored on the users computer. B) A Google account is not required to edit a document. C) Users are not allowed to simultaneously see and edit documents. D) Google tracks document revisions, with brief summaries of changes made. 92) Microsoft Groove creates a collection of tools, documents, and users called a(n) A) virtual cubicle B) workspace C) workstation . D) wiki
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93) All of the following statements on Grooves features are correct except: A) when a user changes a document, Groove automatically propagates that change to workspaces on other users computers. B) Groove uses Voice over IP to enable meeting participants to conduct telephone conversations. C) if two users attempt to change the same document at the same time, Groove disallows one of them until the other is finished. D) Groove is used exclusively for synchronous collaboration as it uses multiuser text chat. 94) Which of the following is a downside to Grooves implementation and usage? A) Team members cannot use Groove asynchronously. B) Users must purchase a license and have it installed on their computers. C) Groove cannot be hosted on a desktop computer. D) Groove workspace is available only when the server is connected to the Internet.
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95) V ersion- management systems: A) limit the actions that can be taken by any particular user. B) give control over the changes to documents to particular users. C) provide version control. D) improve the tracking of shared content. 96) With version - control systems, shared documents are placed into shared directories, sometimes called . A) repositories B) libraries C) data mines D) folders 97) The most popular version control application for general business use is A) Microsoft SharePoint B) Microsoft Outlook C) Microsoft PowerPoint D) Microsoft Groove .
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98) Matty sends out an email to all team members at the same time with attachments to be reviewed and commented on. This is an example of workflow. A) parallel B) sequential C) simple D) linear 99) workflow is when activities occur simultaneously. A) Sequential B) Parallel C) Simple workflow is when activities occur one after another. A) Sequential B) Parallel C) Operational is a perceived difference between what is and what ought to be. A) situation B) dilemma C) structural gap
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99) D) Linear 100) D) Simple 101) D) problem 102)
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102) Kyra orders 500 units of Type- 2 steel wroughts for the next month. In doing so, she has taken a(n) decision. A) operational B) strategic C) directional D) tactical 103) decisions concern the allocation and utilization of resources. A) Strategic B) Practical C) Managerial decisions are broad in scope and concern long - term organizational issues. A) Strategic B) Operational C) Managerial
103) D) Operational 104) D) Tactical 105)
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105) A standardized way for allocating laptop computers to employees is an example of a(n) decision. A) parallel B) structured C) unstructured D) sequential 106) Determining the best mix of products to sell in the European market is an example of a(n) decision. A) operational B) unstructured C) structured D) asynchronous 107) Isabel, the HR Manager and two of her executives are discussing a candidates application. They examine his qualifications and experience. Isabel also tries to gauge his cultural fitment in their team before deciding to take the person. This is an example of a(n) decision - making. A) free- flow B) asynchronous C) synchronous D) unstructured
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108) Which of the following is an example of an unstructured decision? A) What are the benefits of outsourcing our bookkeeping processes? B) What is the acceptable product defect ratio to achieve an 85 percent utilization? C) How many overtime hours do we need to fill this order? D) When should the next batch be scheduled to reduce idle tim e? 109) I f you believe that your view of the information system and its problems is the m im ost portant one, you are engaging in thinking. A) egocentric B) logical C) accurate D) em pathetic 110) Understanding how the output from your system impacts other people in the organization is an example of thinking. A) egocentric B) accurate C) qualified D) em pathetic
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