WK 5 CP - Problem at JetBlue
2 Pages

WK 5 CP - Problem at JetBlue

Course: BIS 219, Spring 2011

School: University of Phoenix

Word Count: 315

Rating:

Document Preview

Problem at JetBlue 1 Problem at JetBlue Desiree Forgason XBIS/219 December 10, 2010 Michael Peterson Problem at JetBlue The main problem with the company JetBlue was the business meltdown, which was a result of the technology issues. They did not have an accurate IT Department (information 2 technology department) or system. Customer service and the transportation of the customers and their luggage needed to...

Unformatted Document Excerpt
Coursehero >> Arizona >> University of Phoenix >> BIS 219

Course Hero has millions of student submitted documents similar to the one
below including study guides, practice problems, reference materials, practice exams, textbook help and tutor support.

Course Hero has millions of student submitted documents similar to the one below including study guides, practice problems, reference materials, practice exams, textbook help and tutor support.

at Problem JetBlue 1 Problem at JetBlue Desiree Forgason XBIS/219 December 10, 2010 Michael Peterson Problem at JetBlue The main problem with the company JetBlue was the business meltdown, which was a result of the technology issues. They did not have an accurate IT Department (information 2 technology department) or system. Customer service and the transportation of the customers and their luggage needed to be handled in an appropriate and professional manor. The company JetBlue did not have a web site set up for the customers to use to rebook their flights. This is the first thing that I would have changed. Back in 2007, the smallest of companies had a web site for the customers to change an order or even get information on how to return an item if it was the wrong item or broken. The second thing I would have to change would be to have a passenger ID (identification) tag for each piece of luggage they that have would link the customer to the luggage without using a computer. I also would have it so that the customers could change anything from any internet connection without calling the customer service number and have to wait for hours prior to speaking with a person. The situation that the company JetBlue was in could have been avoided if they would have had the proper IT (information technology) in place to keep up with the customer load they had. The information system that they had in place would have been good in the 19th century prior to the higher technology of the 20th century. The companies IT Department should have thought about the different factors like the weather and mechanical issues. The training of all employees (managers included) on an updated information technology system; this way if an issue was to occur there would not be any mass confusion on how to handle a problem of this nature.

Find millions of documents on Course Hero - Study Guides, Lecture Notes, Reference Materials, Practice Exams and more. Course Hero has millions of course specific materials providing students with the best way to expand their education.

Below is a small sample set of documents:

University of Phoenix - BIS - 219
Club IT Part II1Club IT Part II Desiree Forgason XBIS/219 December 19, 2010 Michael PetersonClub IT Part II Club IT is under the management of Ruben and Lisa. They have become a successful in the fast development in New Iberia, LA. The club caters to t
University of Phoenix - BIS - 219
The term, system development life cycle (SDLC) is a method that organizations use for large scale IT projects. The structured framework of system development (SDLC) consists of sequential process which information systems are developed. The first step is
University of Phoenix - BIS - 219
My privacy depends on where I am accessing the Internet differs depending on where I am. It is obvious that I am not going to have the same privacy at home and at work. I have worked in places that I was able to use the Internet. Some websites are blocked
University of Phoenix - BIS - 219
3/6/11Where did you find that book?XBIS/219 Desiree Forgason September 5, 2010 Michael Peterson3/6/11IntroductionBusiness model, competition, and m-commerce capabilities of the following book stores:W AmazonW Barnesand Noble Book StoreW Follett3
University of Phoenix - BIS - 219
2Web 2.0Desiree Forgason XBIS/219 January 14, 2011 Michael PetersonWeb 2.022 The way I would describe Web 2.0 to someone that has not taken the information system course is as follows. The way the World Wide Web has expanded. When it first came out (
University of Phoenix - XECO - 212
Axia College MaterialAppendix B Price Elasticity and Supply & DemandFill in the matrix below and describe how changes in price or quantity of the goods and services affect either supply or demand and the equilibrium price. Use the graphs from your book
University of Phoenix - XECO - 212
Axia College MaterialAppendix C Differentiating Between Market Structures Table and QuestionsFill in the matrix and describe differences in public and private goods, common resources, and natural monopolies. Use your book and the Tomlinson video tutoria
University of Phoenix - XECO - 212
This assignment consists of using a simulation pertaining to international trade advantages and limitations of international trade the country of Rodamia. The simulation is assigned to familiarize one with the tools of International trade that government
University of Phoenix - XECO - 212
1 Maximizing Profits in Market StructuresMaximizing Profits in Market StructuresDesiree ForgasonXECO/21207:04:50Sarahbeth Spasojevich2 Maximizing Profits in Market StructuresWhat is a competitive market? According to Mankiw (2007), A competitive ma
University of Phoenix - XECO - 212
Scenario 1 In 150 to 200 words, explain your reasoning for the way you are planning on using Reserve Requirements. Be sure to address the following:1. How Reserve Requirements affect the economy2. How your action will affect economic growth3. Why it is
University of Phoenix - XECO - 212
The one good in which I have had experience in purchasing is a laptop computer. I purchased my laptop in November 2009, for school purposes mainly. When I purchased my laptop, I paid a little over $800 dollars. The relationship between the quantities of a
University of Phoenix - XECO - 212
Check Point: A New House Economy Consumers use marginal costs and benefits to determine if they should make or reject a certain decision. Marginal costs refer to the change in cost over the change in quantity while marginal benefits refer to the change in
University of Phoenix - XECO - 212
Government bodies, which can affect the influence of the housing market, will be the U.S. Department of Housing and Urban Development. For example, in the latest fiscal year 2011 budget proposal, one of the goals that were set will be to create and preser
University of Phoenix - XECO - 212
XECO/212 Week 9 Capstone The Ten Principles of Economics are in use every day in our lives. These principles have a course of interplay that means we face many compromises in our lives. In small ways, they apply to every choice we make. Today, I traded my
University of Phoenix - XECO - 212
In the 1920s, the banking system in the U.S. was about $50 billion, which was about 50% of the GDP (Gross Domestic Product). As a result, of this 13 million people became unemployed. In 1932, 34 million people belonged to families with no regular full-tim
University of Phoenix - XECO - 212
I n te rnational T rade DebateInternational trade is an important aspect of the world today. Unrestricted international trade has opened many doors for some countries. When a country looks at possible international trade, that country must look at the co
University of Phoenix - XECO - 212
Check Point: Money A function of money that serves as a unit of account is money served as a common item in which the prices of all goods and services can be set. If a person wants a computer, he or she doesnt have to calculate how many loaves of bread wi
University of Phoenix - XECO - 212
I think out of the ten principles the following play a major role in my decision on buying a new home. 1 The cost of something is what you give up to get it; 2 People respond to incentives. The cost of something is what I give up to get what I need. For e
University of Phoenix - XECO - 212
A New House Decision 1A New House - Decision Desiree Forgason XECO/212 November 07, 2010 Sarahbeth SpasojevichA New House Decision 2 We have considered purchasing a new home; we are going to involve all the 10 principles of economics in our decision to
University of Phoenix - BIS - 219
Axia College MaterialAppendix F Sample Technology Plan use this sample as a guide for completing your final project. Besure to consider these seven criteria and include an introduction and conclusion in your paper. Criteria One: Organization Description
FIU - FIN - 4663
CHA P T E R 2Asset Classes and Financial InstrumentsMcGrawHill/IrwinCopyright2008TheMcGrawHillCompanies,Inc.,AllRightsReserved.Major Classes of Financial Assets or SecuritiesMoney market Bond market Equity markets Indexes Derivative markets2 -22.1
FIU - FIN - 4663
C HA P T E R 3Securities MarketsMcGrawHill/IrwinCopyright2008TheMcGrawHillCompanies,Inc.,AllRightsReserved.3.1 How Firms Issue SecuritiesPrimary Versus Secondary Markets - Primary: New issues- issuer receives Primary New the the proceeds from the sal
FIU - FIN - 4663
C HA P T E R 4Mutual Funds and Other Investment CompaniesMcGrawHill/IrwinCopyright2008TheMcGrawHillCompanies,Inc.,AllRightsReserved.4.1 Investment CompaniesAdministration & record keeping Diversification & divisibility Professional management Lower t
FIU - FIN - 4663
C HA P T E R 5Risk and Return: Past and PrologueMcGrawHill/IrwinCopyright2008TheMcGrawHillCompanies,Inc.,AllRightsReserved.5.1 RATES OF RETURN5-2Holding Period ReturnP 0 = Beginning Price P1 = Ending Price D1 = Cash DividendP P +D HPR = P1 0 01
FIU - FIN - 4663
C HA P T E R 7Capital Asset Pricing and Arbitrage Pricing TheoryMcGrawHill/IrwinCopyright2008TheMcGrawHillCompanies,Inc.,AllRightsReserved.7.1 THE CAPITAL ASSET PRICING MODEL7-2Capital Asset Pricing Model (CAPM)Equilibrium model that underlies all
FIU - FIN - 4663
CHAPTER 15Options MarketsMcGrawHill/IrwinCopyright2008TheMcGrawHillCompanies,Inc.,AllRightsReserved.15.1 THE OPTION CONTRACT15-2Option TerminologyBuy - Long Buy Sell - Short Sell Callthe right to buy Putthe right to sell Putthe Key Elements Key Ex
FIU - FIN - 4663
CHAPTER 17Futures Markets and Risk ManagementMcGrawHill/IrwinCopyright2008TheMcGrawHillCompanies,Inc.,AllRightsReserved.17.1 THE FUTURES CONTRACT17-2Futures and ForwardsForward - an agreement calling for a future delivery of an asset at an agreed-u
FIU - FIN - 4663
CHAPTER 19Globalization and International InvestingMcGrawHill/IrwinCopyright2008TheMcGrawHillCompanies,Inc.,AllRightsReserved.19.2 RISK FACTORS IN INTERNATIONAL INVESTING19-2Exchange Rate RiskVariation in return related to changes in Variation the
FIU - FIN - 4663
GlobalWealthStructuring,ArtAdvisory,andOtherServicesTrustServices Wealthyfamilies,nomatterfromwhatcountrytheyarefrom,facesimilarproblemsin theareasoftaxsensitivities,privacyconcerns,businesscontinuityandprobateissues,but thebiggestproblemishowthefamilyma
FIU - FIN - 4663
GLOBALWEALTHSTRUCTURING,ARTADVISORY,ANDOTHER SERVICES. QUESTIONS1 Whatisthegeneralstructureofatrust? 2 Whataresomeofthechoiceswhenselectingatrustee? 3 WhatisthebasicdifferencebetweenaRevocableTrustandanIrrevocableTrust? 4Describethefunctionofaprivateinve
FIU - FIN - 4663
SECURITYANDCOMPLIANCEThusfar,wehavecoveredtopicsorientedtowardsmaterialthataprivatebankermust knowortoactionsthatheorsheneedstotakeinordertobecomeasuccessfulprivate banker.Inasense,securityandcomplianceistheantithesisofallthesebecauseitdeals withactiviti
FIU - FIN - 4663
GETTING,KEEPINGANDSERVINGCLIENTSQUESTIONS1. Identifytheprivatebankersgreatestchallengeindealingwithclients. 2. Whenselectingaprivatebank,whataretheclientsbasicrequirements? 3. Describe(briefly)thechangingneedsoftheprivatebankingclientsduringthe wealthli
FIU - FIN - 4663
InvestmentFinanceTheoverlapofthepersonalandbusinessneedsofprivatebankclientsmakeInvestment FinanceaveryimportantproductinPrivateBanking.Thisconvergenceofneeds,present thebankswiththeopportunitytopenetratemoredeeplyintotheindividualsfinancesin ordertoenha
FIU - FIN - 4663
SECURITYANDCOMPLIANCE QUESTIONS1. Explaintheconnectionbetweenemployeefraudandtheftandtheprivatebanking clientneedforconfidentiality. 2. Whatarethereasonsforthediminishingvalueofconfidentialityinprivate banking? 3. Privatebankingunitsaresometimesreferreda
FIU - FIN - 4663
GETTING,KEEPINGANDSERVINGCLIENTSMANAGINGEXPECTATIONS Understandingandmanagingclientsexpectationisthegreatestproblemfortheprivate banker.Todaysclienthasgreaterknowledgeandsophisticationwhichmeansthatthere isalsoafargreaterexpectationofserviceandperformanc
FIU - FIN - 4663
CaseStudyInvestmentFinance LoantotheToscanagroupofcompanies.HarryThompsonisaVicePresidentwiththePrivateBankingunitofFirstNationalBank ofNewYork(FNB).DuringHarrysrecentvisittoGuatemalaCityhisclientFederico Sienarequesteda$25millionproposalfora5/7yearterml
FIU - FIN - 4663
Problem 19.10a) Lend in the UK b) Borrow in the U.S. c) According to the interest rate parity relationship learned in class the forward rate should be: Fo = Eo x 1x rf (US) 1+ rf (UK) = 200 x 1.05 1.07 Strategy to arbitrage: Enter into a forward contract
FIU - FIN - 4663
Problem 7.7Part (a) Notes: Beta is the sensitivity ofthe stock return to the market return therefore; Beta is the change in the return per unit change in the market return We will compute each stock's Beta by calculating the difference in its return acro
FIU - ENT - 4113
IntroductiontoEntrepreneurshiphttp:/business2.fiu.edu/2192995/wwwENT4113 ArmandoBordaR. MBAPh.D.CandidateMIB abord001@fiu.eduIceBreaker:Findpeoplewithsimilarresponses!1.Name: 2.Major: 3.Hobby: 4.PlaceofWork(ifAny): 5.WhyEntrepreneurship? 6.Samebirthda
FIU - ENT - 4113
Recognizing opportunities and generating ideas IIENT 4113 Armando Borda R. Abord001@fiu.eduCopyright Florida International University, Miami, FL 33199www.entrepreneurship.fiu.eduDefinition of entrepreneurshipIt is the process of recognizing, seizing,
FIU - ENT - 4113
Feasibility Industry and competitor analysisENT 4113 Armando Borda R. Abord001@fiu.eduCopyright Florida International University, Miami, FL 33199www.entrepreneurship.fiu.eduDefinition of entrepreneurshipIt is the process of recognizing, seizing, purs
FIU - ENT - 4113
Preparing the firm for the challenges of growth.ENT 4113 Armando Borda R. Abord001@fiu.eduCopyright Florida International University, Miami, FL 33199www.entrepreneurship.fiu.eduGradesCourse Requirements Individual business idea and elevator pitch Qui
FIU - ENT - 4113
Assessing a new ventures financial strength and viability IIENT 4113 Armando Borda R. Abord001@fiu.eduCopyright Florida International University, Miami, FL 33199www.entrepreneurship.fiu.eduFeasibility AnalysisProduct/service Feasibility Proceed with
FIU - ENT - 4113
FranchisingCopyright Florida International University, Miami, FL 33199www.entrepreneurship.fiu.eduArmando Borda R. Abord001@fiu.eduFranchisingDefinition:It is a form of business organization in which a firm that already has a successful product or s
FIU - ENT - 4113
MARKETINGCopyright Florida International University, Miami, FL 33199www.entrepreneurship.fiu.eduArmando Borda R. Abord001@fiu.eduEXAMSome Stats: Mean score: 80.28 Max score: 98 (1 person) Min score: 58 (3 persons)Top Performers:Sanjeev, Oudit. Matt
FIU - ENT - 4113
Important announcements October 27th: Second mid term exam. Chapters 6-10. November 03th: Second assignment due.Copyright Florida International University, Miami, FL 33199www.entrepreneurship.fiu.eduDefinition of entrepreneurshipIt is the process of
FIU - ACG - 3302
BUSINESS OWNERSHIPWhat are our options?ENTREPRENEURSPeople who recognize a business opportunity and organize, manage, and assume the risks of a business enterprise.Characteristics of EntrepreneursDesire for independence Self-confidence Willingness to
FIU - ACG - 3302
LESSON 1-1 What is Accounting? It is the planning, recording, analyzing and interpreting financial information It is the language of businessCENTURY 21 ACCOUNTING 2009 South-Western, Cengage Learning2THE ACCOUNTING EQUATIONpage 8CENTURY 21 ACCOUNTING
FIU - ACG - 3302
1TERMS REVIEW code of conduct checking account endorsement blank endorsement special endorsement restrictive endorsement postdated check bank statement dishonored check electronic funds transfer debit card petty cash petty cash slippage 123CENTURY 21 A
FIU - ACG - 3302
LESSON 8-1 Recording Adjusting EntriesCENTURY 21 ACCOUNTING 2009 South-Western, Cengage Learning2ADJUSTING ENTRY FOR SUPPLIESpage 2021 2 4 31. Write the heading. 2. Write the date. 3. Write the title of the account debited. Record the debit amount.
FIU - ACG - 3302
1TERMS REVIEW customer sales tax sales journal cash sale credit card sale point-of-sale (POS) terminal terminal summarypage 275 batch report batching out cash receipts journal sales discount sales return sales allowance credit memorandumCENTURY 21 ACC
FIU - ACG - 3302
1TERMS REVIEW subsidiary ledger accounts payable ledger accounts receivable ledger controlling account schedule of accounts payable schedule of accounts receivablepage 306CENTURY 21 ACCOUNTING 2009 South-Western, Cengage LearningLESSON 11-1LESSON 11
FIU - ACG - 3302
1TERMS REVIEW salary pay period payroll total earnings payroll taxes withholding allowance social security tax Medicare tax tax base payroll register net pay employee earnings recordpage 344CENTURY 21 ACCOUNTING 2009 South-Western, Cengage LearningLES
FIU - ACG - 3302
TheSarbanesOxleyActwasenactedto establishneworenhancedstandardsforU.S. publiccompanyboards,management,and publicaccountingfirms.WhywastheSarbanesOxleyActneeded? HowdoestheSarbanesOxleyActprotect stockholdersandinstitutions?Describetheeventsthatcausedthe
FIU - ACG - 3302
EnduringUnderstandingTheSecuritiesandExchangeActsof1933and1934 establishedtheSecuritiesandExchangeCommission.Italso requiredaccountantstofollowstrictprocedurescalledstandard accountingpractices.Overallaccountingisnowconductedmore honestlysincetheactswere
FIU - MMC - 3061
Lecture NotesThe Biology of Marine MammalsSpring 2010Dr. Mike Heithaus Marine Sciences 361 Office Hours: Tue 1300-1630* *by appointment; I am also available by appointment at other times heithaus@fiu.edu (305) 919-5234 www.fiu.edu/~heithaus Goals for t
FIU - ACG - 2021
11th Edition Chapter 1McGraw-Hill/IrwinCopyright 2006, The McGraw-Hill Companies, Inc.Managerial Accounting and the Business EnvironmentChapter OneMcGraw-Hill/IrwinCopyright 2006, The McGraw-Hill Companies, Inc.Work of ManagementPlanningDirecting
FIU - ACG - 2021
11th Edition Chapter 6McGraw-Hill/IrwinCopyright 2006, The McGraw-Hill Companies, Inc.Cost-Volume-Profit RelationshipsChapter SixMcGraw-Hill/IrwinCopyright 2006, The McGraw-Hill Companies, Inc.Basics of Cost-Volume-Profit AnalysisContribution Marg
FIU - ACG - 2021
11th Edition Chapter 7McGraw-Hill/IrwinCopyright 2006, The McGraw-Hill Companies, Inc.Variable Costing: A Tool for ManagementChapter SevenMcGraw-Hill/IrwinCopyright 2006, The McGraw-Hill Companies, Inc.Overview of Absorption and Variable CostingAb
FIU - ACG - 2021
11th Edition Chapter 9McGraw-Hill/IrwinCopyright 2006 The McGraw-Hill Companies, Inc.Profit PlanningChapter NineMcGraw-Hill/IrwinCopyright 2006, The McGraw-Hill Companies, Inc.The Basic Framework of BudgetingA budget is a detailed quantitative pla
FIU - ACG - 2021
11th Edition Chapter 10McGraw-Hill/IrwinCopyright 2006, The McGraw-Hill Companies, Inc.Standard Costs and the Balanced ScorecardChapter TenMcGraw-Hill/IrwinCopyright 2006, The McGraw-Hill Companies, Inc.Standard CostsStandards are benchmarks or no