Introduction to Organizational Effectiveness 2011
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Introduction to Organizational Effectiveness 2011

Course Number: BUS M 321, Winter 2011

College/University: BYU

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OrganizationalEffectiveness NancyTobler,PhD Jan.7,2011 List10organizationsinwhichyouarecurrentlya member Reviewoftheorganizations Asagroupwhattypesoforganizationsdoyouwe belongto?Howenjoyableandimportantare theseorganizations? Putnameonpaper.Turninforattendance. Howimportantistheorganizationtoyou1to10 Istheexperiencepositive/negativeforyou+/ 2 AllCommunicationisBehavior(Fisher)...

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NancyTobler,PhD OrganizationalEffectiveness Jan.7,2011 List10organizationsinwhichyouarecurrentlya member Reviewoftheorganizations Asagroupwhattypesoforganizationsdoyouwe belongto?Howenjoyableandimportantare theseorganizations? Putnameonpaper.Turninforattendance. Howimportantistheorganizationtoyou1to10 Istheexperiencepositive/negativeforyou+/ 2 AllCommunicationisBehavior(Fisher) Effectivecommunicatorshavethree qualities(Knapp) Flexible Adaptive Effective 3 Theflexibleleadershiptheoryexplainshowtopexecutivesandother leaderscaninfluencethefinancialperformanceofabusiness organization.Threekeydeterminantsoffinancialperformanceare efficiency,adaptation,andhumancapital.Awiderangeof leadershipbehaviors,managementprograms,structuralforms,and externalinitiativescanbeusedtoinfluencetheseperformance determinants.Managementprogramsandsystemsareusually moreeffectivewhentheyaremutuallycompatibleand appropriateforthesituation.Effectiveperformancerequiresa cooperativeeffortbythemultipleleadersinanorganization, andtheymustbeflexibleandadaptiveasthesituation changes. Yukl, G. (2008). How leaders influence organizational effectiveness. Leadership Quarterly, 19(6). 4 CourseOverview/Syllabus Introductions DiscussWhyWeStudyOrganizational Behavior AnalyzeHowtoMakeClassRunasan EffectiveOrganization 5 Ph.D.fromUniversityUtah Consultedlocalsoftwarecompany,Delland Samsung,CEOoffailedcompany TaughtatUSUandUofU19872008 TeachatUVU Activeresearcherinorganizationalchange andtechnology 5children 6 Paul Howell Accounting Graduation: April 2011 Hobbies: Ultimate Frisbee, snow skiing, water skiing, rock climbing, reading SPORTS!! Contact info: howelpaul@gmail.com 801-783-6311 TA Hours: TBA PhilShorten phil.shorten@gmail.com 2ndYearMBAStudent Hometown:Seattle,WA Family:Wife(Jasmine)and2kids(Ryderand Penny) Undergrad:MSInformationSystemsatBYU WorkExperience:ITConsultingandAuditwith PwC Fulltimeplans:AmericanExpressinNYC Interests:Skiing,Seattlesports(goSeahawks!), searchingforreasonablehousingaroundNYC Overview Expectations GradingCriteria ReadingSchedule Assignments AnyQuestions? 9 Startwithyourname Whatdoyouwanttobewhenyougrowup? Whatisoneprojectyouhavebeenmost proudofcompleting? YourjobistofigureoutawaytohelpNancy,and Stephanierememberyourname 10 Ifthecompanysgoalistomakemoney, howdoesstudyingbehaviorhave anythingtodowiththegoal? ImprovingQuality ImprovingProductivity ImprovingPeopleSkills 11 OrganizationalBehavioristheacademicstudyof humanbehaviorinorganizationalsettings HumanResourcesisappliedOBininstitutional settings 12 Following9/11airlinesweretakingmajorloses. Continentaldecidedtosavecostsbyspendingmoney. Foremployeeswhohadperfectattendancein6months theyreceivedaFordExplorer. ByJuly200183Explorershadbeengivenawayacost of$3milliondollars. Thecostsavingsinreducedabsenteeismmorethan $20million. Whatwasthedrivingforceinthecostsavings? understandingemployeemotivation. *Zuckerman, L. Happy Skies of Continental. Continental Magazine. July 2001, 51-53. 13 IfCMCisusedinabroadmode,thatis,tocontactandcollaborate withmany,newagents,thedevelopmentofastrongOCisslowed, isusedinalocalmode,repeatedlycontactingthesameagents,a leadingtodecreasedCEandpoorerperformanceearlyon.IfCMC strongOCdevelopsrapidly,leadingtoincreasedCEandhigh performanceearlyon.However,ifCMCisusedinabroadmode overlongertimeperiods,astrongOCcandevelopoverawiderset ofagents,leadingtoanOCthatisstrongerthananOCwhich developswithlocalCMCuse.ThusbroaduseofCMCresultsin overallCEandperformancethatishigherthanisgeneratedbylocal useofCMC. Cannasa, E.E.C., & Roilo, R.L.R. (2006). An agent-based model of the impact of computermediated communication on organizational culture and performance: an example of the application of complex systems..., Journal of Information Technology, 21(4). 14 U.S.employersspent$54billiononformaltraining in2000,and81percentofcompaniesprovided leadershiptraining,includingcommunicationskills Training Magazine. (2000). Industry report 2000. Training Magazine, 37(10). 45-94 15 Theanthraxattacksof2001createdriskcommunicationproblemsthatcannot befullyunderstoodwithoutappreciatingthedynamicsamongorganizations. CasestudiesofcommunicationinNewJersey,consistingofinterviewswith arangeofparticipants,foundthatexistingorganizationalandprofessional networksfacilitatedtrustamongdecisionmakers.Thisinterpersonaltrust improvedcommunicationamongagenciesandtherebyriskcommunication withthepublic. Forexample,"whitepowderscares"wereaproblemeveninplaceswithout contamination.Professionalstrustineachotherwasvitalforresponding productively.Conversely,organizationalchallenges,includingconflict amongagencies,hinderedcommunicationwithkeyaudiences. Althoughcentralizationandincreasedcontrolareoftenseenastheremedyfor communicativeconfusion,theyalsocanquashtheimprovisational responsesneededduringcrises. Facilitation of Risk Communication During the Anthrax Attacks of 2001: The Organizational Backstory Caron Chess, PhD and Lee Clarke, PhD 16 Thisstudyempiricallyexaminestherelationship betweentheperceivedemployeeinvolvement(EI) climateandorganizationaleffectiveness.Usinga sampleofinsurancecompanies,resultsindicate thatorganizationswithhighlevelsofperceivedEI climateleadtoorganizationaleffectivenessas measuredthroughfinancialperformance,turnover rate,andworkforcemorale.Implicationsofthe resultsforresearchandpracticearediscussed. Riordan, C.M., Vandenberg, R.J., & Richardson, H.A. (2005). Employee Involvement climate and organizational effectiveness. Human Resources Management, 44(4) 17 Turnovercancostanywherefrom1/3to1 timestheannualsalaryofanemployee. Theserviceindustryexperiencesabout 40%annualturnover. Themanufacturingindustryexperiences about33%annualturnover *Aquino, Juan A. Eliminating Turnover Costs From The Cost Of Doing Business. Genesis 2004. www.genesishealth.com/services/eliminating_turnover.aspx. 18 1refersmosteffectiveand10refersleasteffective Gobacktolistoforganizationsfromthe beginningofclass. Ranktheorganizationsonyourlistfrommost effectivetoleasteffective Whatcanweusefromyourexperienceto makethisclassorganizationmoreeffective? 19 RobbinsText:Chapters1and2 TakePersonalityTest http://www.humanmetrics.com/cgiwin/JTypes1.htm 20

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