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Brittney Bryson February 6, 2011 HRM/240 Week 5 New Employment Training The type of issues that would indicate the need for training would be the hiring of new employee, a change in corporate policies or a problem with the work environment itself. There could also be training classes for those employees that are advancing in there careers. These sources to begin this training would be identified from the corporate office, managers, supervisors and other employees. If I were a training manger the way I would prioritize is to look at the employees background. If a customer service manager reported a sudden increase in calls about the poor handling of repeat complaint calls, this would be my first priority to check into. The customer service representative is the first person the customer talks to when talking on the phone and the first person to make a good impression to keep the customer returning. The supervisor requesting a training session on specialized technology for five of his employees would be second on my list. While the customer service manager is top priority the training to make the improvements in the company is what keeps the company in business. This supervisor is aiding his employees in moving up in the ranks and that is why it is number two on my list. The CEO requesting team efficiency training due to a decline in numbers of employees attending quarterly pep rallies would be the last on my list because even though the pep rallies may be important they do not keep the company in business. These pep rallies are also held quarterly so this states to me that it is every four months and does not affect the company directly. The best method to conduct any training in my opinion is on the job while the employee is working. An employee spends a good part of their day at work and this gets them in the habit of doing what needs to be done everyday. A certification exam is only necessary when the company requires a certificate for they type of training required. For example, if someone said they were a certified tax professional and they were not this could cause an serious legal issues. This would also be the same with a crane operator, by law a person driving a major piece of equipment needs to have proof of training and this is why a certification is important. For the position of an accountant, all certificates would need to be leader instructed and passed by the state laws. Exam rules and need to be leader instructed and passed by the state laws.... View Full Document

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