Mgt 3013 Final Study Guide
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Mgt 3013 Final Study Guide

Course Number: MGMT 3013, Fall 2010

College/University: Texas San Antonio

Word Count: 1266

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Mgt 3013 Final Study Guide 1. Which of the following is the systematic process through which managers regulate organizational activities? Organizational control 2. Business process indicators focus on production and operating statistics. 3. What is the first step in the feedback control system? Establishing standards of performance 4. CyberChasers Corporation sends a post-purchase questionnaire to all consumers...

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3013 Mgt Final Study Guide 1. Which of the following is the systematic process through which managers regulate organizational activities? Organizational control 2. Business process indicators focus on production and operating statistics. 3. What is the first step in the feedback control system? Establishing standards of performance 4. CyberChasers Corporation sends a post-purchase questionnaire to all consumers who buy their products. They are interested in gathering data on product quality, customer service orientation, and customer satisfaction. This is an example of a feedback control. 5. Zachary, a manager at ExecuComp, receives quarterly reports, which tracks his department's production statistics. However, these reports lack key information regarding reject rates. Which of the following components of the control model need improvement? Measuring actual performance 6. Mistletoe Corporation has a detailed set of organizational goals and management information system that delivers timely and accurate information. Mistletoe still has control problems, however, because its managers refuse to act on the information they receive. Mistletoe's control process has flaws in which of the following areas? Its ability to take corrective action when necessary 7. Your department has absenteeism standards, a way to measure absenteeism, and, based on your investigation, you have concluded that your department has an excessive absenteeism rate. What should your next step be? Set new absenteeism standards, Develop new measures of absenteeism. Terminate three employees for excessive absenteeism (All of these) 8. An advantage of the bottom-up budgeting process is lower managers are more involved. 9. The firm's financial position with respect to assets and liabilities at a specific point in time is shown by its balance sheet. 10. Owners' equity is(are) the difference between assets and liabilities and is the company's net worth in stock and retained earnings. 11. Tammy is a production manager at Eagle's Nest, Inc.. She is concerned that too much money is being wasted on inventory that is sitting in the warehouse too long. She should calculate a(n) inventory turnover ratio. 12. Net income divided by sales is the correct formula for calculating profit margin on sales. 13. What do manufacturing organizations and service organizations have in common? Both types of organizations must obtain raw materials, Both types of organizations need to be concerned with scheduling, Both types of organizations should be concerned with quality and productivity, Both types of organizations must obtain raw materials and need to be concerned with scheduling (All of these) 14. Which of the following is an advantage of the process layout? Potential economies of scale 15. The product layout is most efficient when the organization produces huge volumes of identical products. 16. Inventory is defined as the goods that the organization keeps on hand for use in the production process up to the point of selling the final product to customers. 17. Flour, sugar, and baking soda are raw materials for a bakery. 18. Data refers to raw facts and figures that in and of themselves may not be useful. 19. Which of the following systems typically support the strategic decision-making needs of mid-level and top management? Management information 20. Frank is a production manager at a local potato chip company. He needs data on the anticipated number of orders and the current inventory. He is using a computer-based information system to help him make production decisions. What type of system is he using? A management information system 21. A business performance dashboard is a system that pulls data from a variety of organizational systems and databases; gauges the data against key performance metrics; pulls out the right nuggets of information; and delivers information to managers in a graphical, easy-to-interpret format. 22. Groupware displays a document on more than one user's screen and allows all the users to see changes or comments as they are made by one person. 23. Which of the following is a networked information system that collects, processes, and provides information about an organization's entire enterprise, from identification of customer needs and receipt of to orders distribution of products and receipt of payments? Enterprise resource planning system 24. Business exchanges that occur electronically refers to e-commerce. 25. A(n) extranet is a computer network that uses Internet technology but links authorized users inside the company with certain outsiders such as customers or vendors. 26. Strategic conversation refers to dialogue across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and values that help achieve important goals. 27. Channel richness refers to the amount of information that can be transmitted during a communication episode. 28. Telephone, electronic mail, and memo are examples of channels which managers might choose to use when communicating with employees. 29. Which communication channel would be most successful to inform managers of impending company-wide layoff? Face to face contact 30. To persuade and influence, managers connect with others by using symbols, metaphors, and stories. 31. The term communication apprehension is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication." 32. Non-verbal communication has the biggest impact when using face to face communication. 33. Which of the following is(are) part of keys to effective listening? Listen for ideas 34. Indoctrination refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies. 35. Many organizations use suggestion boxes, open door policies, and surveys to facilitate upward communication. 36. Which of these is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements? Horizontal communication 37. Sharon is a part of a software engineering team. Her task is to develop a diagnostic program for the medical profession. This is a very complex task. What type of communication structure would work best for her group? Decentralized 38. Personal networking is the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries. 39. Which of the following refers to a group communication process aimed at creating a culture based on collaboration, fluidity, trust, and commitment to shared goals? Dialogue 40. Which of the following does NOT pertain to teams? Teams have a designated strong leader 41. All of the following are common dysfunctions of teams EXCEPT: Results orientation 42. Tamika is a manager at Sleeveless Clothes, Inc. Recently, she was assigned a work team. She is in charge of the team and it consists of the subordinates under her authority. This is an example of a vertical team. 43. Problem-solving teams are one of an organization's first steps toward greater employee participation. As the organization matures, problem-solving teams may evolve into self-directed teams. 44. Josh is a manager at On-The-Go Cars. He recently has read quite a bit of literature on the benefits of work teams. He is particularly interested in forming a vertical team. There are twenty-eight employees in his department. Josh should divide the group into four teams of seven employees each. 45. There are two types of roles that emerge in teams. They are the task specialist role and the socioemotional role. 46. Sally is a member of a work team at Beauty-R-Us Corporation. She often proposes new solutions to team problems. This is an example of which task specialist role? Initiation 47. Amber is a member of a work team at Buchanon Dance, Inc. She often attempts to help disagreeing parties reach agreement. This is an example of which socioemotional role behavior? Harmonize 48. InfoTech's new product team has a norm of backing up each of their computer's hard drives at the end of each working day. This norm developed because one day a computer virus infected the team's computer network and destroyed many important computer files. The cause of this norm was clearly a critical event. 49. Managing team conflict is the most important skill required for effective team management. 50. The competing style of conflict resolution is based on a high degree of assertiveness and a low degree of cooperativeness.

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