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Chapter 10 Organizational Change & Innovation: Life-Long Challenges for the Exceptional Manager Test Item Table by Major Question and Level of Learning Major Question Level of Learning Level 1: Knowledge (Knows Basic Terms & Facts) Level 2: Comprehension (Understands Concepts & Principles) Level 3: Application (Applies Principles) 10.1 Since change is always with us, what should I understand about it? 1,4,6,8,9,10,11,12,20, 61,62,63,78 2,3,5,7,13,14,15,16,17,18,19, 21,22,23, 66,67,68,69,73,77, 123,124,125 64,65,70,71,72,74,75,76, 79,80,81,82 10.2 What are the uses of OD, and how effective is it? 27,28,29,31,32,33,34, 83,84,85,87 24,25,26,30, 92, 126,128 86,88,89,90,91, 127 10.3 What do I need to know to encourage innovation? 39,41,42,45,49, 98,99,101,102,107 35,36,43,44,46,47,48, 93,94,95,96,97,103,105, 130,131 37,38,40, 100,104,106, 129 10.4 How are employees threatened by change, and how can I help them adjust? 50,51,52,53,54,55, 108,112,115,117,121 56,57,58,59,60, 109,110,113,118,119,120, 122 111,114,116, 132,133 Note: Bold numbers indicate short essay questions; italicized numbers indicate T/F questions. Kinicki/Williams , Management: A Practical Introduction, 4e Copyright 2009, The McGraw-Hill Companies 37 Chapter 10 Organizational Change & Innovation: Life-Long Challenges for the Exceptional Manager True/False Questions 1. An effective way to deal with change is to allow room for failure. Answer: True Page: 311 LO: 1 Difficulty: Easy AACSB: 3 BT: Knowledge 2. People are generally comfortable and embrace change, even change in apparently major matters. Answer: False Page: 312 LO: 1 Difficulty: Moderate AACSB: 3 BT: Comprehension Rationale: People are generally uncomfortable about change, even change in apparently minor matters. If small changes can cause uneasiness, large changes can cause considerable stress. 3. People are generally uncomfortable about change, even change in apparently minor matters. Answer: True Page: 312 LO: 1 Difficulty: Moderate AACSB: 3 BT: Comprehension Rationale: People are generally uncomfortable about change, even change in apparently minor matters. If small changes can cause uneasiness, large changes can cause considerable stress. 4. The marketplace is becoming more homogeneous and moving toward more similar products. Answer: False Page: 312 LO: 1 Difficulty: Easy AACSB: 3 BT: Knowledge 5. Kodak is an example of the trend emerging that knowledge, not information, is becoming the new competitive advantage. Answer: False Page: 313 LO: 1 Difficulty: Moderate AACSB: 3 BT: Comprehension Rationale: Kodak found its sales hit $14 billion in 1999 and dropped to $13.3 billion in 2003 because it did not transition quickly enough into the digital imaging business.... View Full Document

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