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8 CONSUMER PURCHASING STRATEGIES AND LEGAL PROTECTION CHAPTER 8 QUIZ ANSWERS True-False Multiple Choice 1. F (p. 250) 6. B (p. 247) 2. T (p. 251) 7. A (p. 253) 3. T (p. 245) 8. D (p. 255) 4. T (p. 247) 9. A (p. 263) 5. F (p. 260) 10. C (p. 265) CHAPTER 8 QUIZ TRUE-FALSE __ __ _1. The first element in a purchasing decision is gathering information. ____ _2. Consumer information from business organizations includes advertising, product labels, and packaging. ____ _3. National name products usually cost more than store brands or generics. ____ _4. An express warranty is usually in a written form. ____ _5. Most consumer complaints are resolved with the use of a government agency or by taking legal action. MULTIPLE CHOICE __ __ _6. A(n) __________ warranty covers most repairs of a product. a. limited b. implied c. full d. express ____ _7. The highest prices for used cars are usually at a a. new-car dealer. b. used-car dealer. c. private-party sale. Copyright 2009 The McGraw-Hill Companies, Inc. All rights reserved. 8-1 d. public auto auction. ____ _8. When leasing a motor vehicle, the capitalized cost refers to the a. security deposit. b. residual value. c. interest rate. d. price of the vehicle. ____ _9. A legally binding decision by a third part is a. arbitration. b. mediation. c. a legal society. d. a pre-paid legal service. ____ _10. __________ are publicly supported community law offices that provide legal assistance to consumers who cannot afford their own attorney. a. Small claims court b. Class action suits c. Legal aid societies d. Legal clinics SUPPLEMENTARY ACTIVITY Consumer Decision-Making Styles Inventory Your Consumer Choices This page contains statements on different interests and priorities consumers have. Please read each statement and circle the number indicating how much you agree or disagree with the statement as a description of you . Strongly Disagree Disagree In Between Agree Strongly Agree 1. Getting very good quality is very important to me 1 2 3 4 5 2. The well-known national brands are best for me 1 2 3 4 5 3. I usually have one or more outfits of the very newest style 1 2 3 4 5 4. Shopping is a pleasant activity to me 1 2 3 4 5 5. I buy as much as possible at sale prices 1 2 3 4 5 6. I should plan my shopping more carefully than I do 1 2 3 4 5 7. There are so many brands to choose from that often I feel confused 1 2 3 4 5 Copyright 2009 The McGraw-Hill Companies, Inc. All rights reserved. 8-2 8. I have favorite brands I buy over and over 1 2 3 4 5 9. When it comes to purchasing products, I try to get the very best 1 2 3 4 5 10. The more expensive brands are usually my choices 1 2 3 4 5 11. I keep my wardrobe up-to-date with the changing fashions 1 2 3 4 5 12. Going shopping is one of the enjoyable activities of my life 1 2 3 4 5 13. The lower price products are usually my choice 1 2 3 4 5 14. I am impulsive when shopping 1 2 3 4 5 15. Sometimes its hard to choose which stores to shop 1 2 3 4 5 16. Once I find a product or brand I like, I stick with it... View Full Document

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