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Test Unit 1 (chapters 2-3) Name: Vanessa Renee Holmes POFT 2312-8400 Please read instructions carefully - Each answer is worth 3 points each. Submit test to you instructor by February 13, 2011 TRUE / FALSE Indicate whether the sentence or statement is TRUE or FALSE. 1. TRUE Most businesspeople have been taught the techniques of good listening. 2. TRUE For decision-making meetings, the best number is five or fewer participants. 3. TRUE Culture is the basis of self-identity and community. 4. FALSE Saving face is the primary motivational factor in both low-context and highcontext cultures. 5. TRUE Culture is shaped by attitudes that are learned in childhood. 6. FALSE The same letter, date, and number formats are used throughout the world. 7. FALSE An effective way to manage diversity in the workplace is to create an environment that values sameness and conformity 8. TRUE Dario goes to a job interview wearing a professional suit, dress shirt, and tie. This nonverbal action helps to reinforce and accentuate Darios professionalism. 9. TRUE Many companies are turning to teams to innovate, share knowledge, and problem solving. 10. TRUE Generally, teams can make more accurate and effective decisions than those made by individuals. COMPLETION Complete each sentence or statement. Highlight your answer in Red. 11. Teams may reach a decision by consensus, which requires that discussion continues until all team members have aired their opinions and, ultimately, agree. 12. A blog is a type of interactive online journal that allows collaborations to share information in one central location. It is a one-to-many form of communication. 13. The belief in the superiority of ones own race is known as ethnocentrism. 14. To improve tolerance of cultural differences, practice empathy which requires seeing the world through anothers eyes. 15. Diversity in the workplace has many dimensions, including race, ethnicity, age, religion, gender, national origin, physical ability, and countless other qualities. 16. Low-context communicators tend to use linear logic to reach conclusions. 17. Five key dimensions of culture include context individualism, formality, communication style, and time orientation. 18. Rephrasing and summarizing a speakers message in your own words is called paraphrase. 19. Critical listening enables you to judge and evaluate what you are hearing whereas discriminative listening is necessary when you must understand and remember. 20. The eyes have been called the windows to the soul and are considered to be the most accurate predictor of a speakers true feelings and attitudes. Multiple Choices Identify the letter of the choice that best complete the statement or answers the question. Highlight the word or statement in red. 21. A task force was formed to discuss ways to increase office productivity. The task force members had trouble at first but finally the tension subsided, roles became clear, and information began to flow between members. In what phrase of team development is this task force? a. b. c. d. Forming Storming Norming Performing 22. Bruce is part of a team that is working to come up with a marketing plan for a new product. Team members are spread all over the country and dont meet in person. Instead, they use communication technology that allows them to meet at a distance to collaborate on the project. Because members use technology to stay connect, Bruce is part of a a. Group b. Cross-functional team c. Virtual team. d. Self-directed team. 23. A team of managers is rewriting the companys mission statement. Because this decision will have such far-reaching and long-term effects, want members to make sure that they have the most creative, high-quality discussion possible. What group decision-making method should they use? a. b. c. d. Minority Consensus Authority rule with discussion Averaging 24. A generalization that is not fixed and rigid when it is used to describe cultures is called a a. b. c. d. Stereotype Prejudice Prototype None of the above 25. Persons from many cultures are moving to countries promising to fulfill their dreams. For generations the two most popular destinations have been a. b. c. d. the United States and Japan. the United States and Canada. France and Great Britain. Italy and France. 26. Select the most accurate statement about culture. a. Culture cannot be taught; its something were born with. b. Culture can be both visible and invisible. c. Most cultural beliefs are illogical, with no real basis for existing. d. Because cultural norms are so deep-seated, they almost never change. 27. According to some intercultural experts, the most important attitude is achieving intercultural competence is a. Descriptiveness. b. Supportiveness. c. Nonjudgmental. d. Ethnocentrism. 28. To improve tolerance for other cultures. One should practice a. prototyping b. sympathy c. empathy d. ethnocentrism 29. Which of the following is not a type of nonverbal communication? a. The appearance of a business document b. Showing up late for a job interview c. The adjectives used in a sales letter d. Standing too close to someone 30. Which of the following is an example of a hard skill? a. Being able to work well as part of a team b. Knowing how to engage in appropriate small talk at a business social function c. Having the ability to properly enter accounting transactions in QuickBooks d. All of the above Each essay question is worth 5 points each. Essay Questions (Discuss your answer and be specific as possible) 1. Describe five reasons that organizations are developing groups and teams. Better decisions are generally more accurate and effective because group and teams members contribute different expertise and perspectives. Faster response because action is necessary to respond to competition or to solve a problem, small groups and teams can act rapidly. Increased productivity is needed because they are often closer to the action and to the customer, team members can see opportunities for improving efficiencies. Improved employee morale because personal satisfaction and job morale increase when the teams are successful. Business want a less resistance to change when working in a team people who have input into decisions are less hostile, aggressive, and resistant to change. There is also a greater buy in when decisions arrived jointly y usually are better received because members are committed to the solution and are more willing to support it. 2. Define ethnocentrism and explain its effect on global business. What can be done to overcome ethnocentrism? Ethnocentrism is the tendency to believe that one's ethnic or cultural group is centrally important, and that all other groups are measured in relation to one's own. Ethnocentrism will hurt your business if you feel like that other cultural group is beneath you. Your business will not be able to build a relationship with them. The business can have diversity training classes, or have group meetings with different cultures involved. Just like ethnocentrism was learned probably from that person growing up, it can be learned not to think that way by opening up and exposing that person to new people and things. If that doesnt work then I dont think a business should employ people that are ethnocentrism. ... View Full Document

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