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Jump to Navigation Frame Your location: Home Page Chapter Quizzes - Ready to go! chapter 4 Assessments View All Submissions View Attempt View Attempt 1 of unlimited Title: chapter 4 Started: September 9, 2010 10:27 PM Submitted: September 9, 2010 10:42 PM Time spent: 00:15:00 Total score: 100/100 = 100% Total score adjusted by 0.0 Maximum possible score: 100 1. Social awareness, self-management, and relationship management are three elements of: Student Response Value Correct Answer Feedback A. affective commitment. B. emotional labor. C. emotional intelligence. 100% D. continuance commitment. E. the affect circumplex model of emotions. Score: 10/10 2. Employees who stay with an organization mainly because they believe it will cost them financially to leave, likely have: Score: 10/10 3. Emotions generate a core affect that something is good or bad, helpful or harmful, to be approached or avoided. Score: 10/10 4. Emotions are brief events or "episodes". Score: 10/10 5. Relationship management represents the highest level of emotional intelligence. Score: 10/10 6. Moods represent our reaction to specific people or events, whereas emotions are not directed toward anything in particular. Score: 10/10 7. Stress is an adaptive response to a situation that is perceived as challenging or threatening to the person's wellbeing. Score: 10/10 8. Which of these statements about job satisfaction and customer satisfaction is TRUE? Score: 10/10 9. Display rules are norms that require employees to show certain emotions and to withhold others. Score: 10/10 10. Social support helps employees to manage stress by increasing their self-esteem. Score: 10/10 Jump to Navigation Frame Your location: Home Page Chapter Quizzes - Ready to go! chapter 4 Assessments View All Submissions View Attempt View Attempt 2 of unlimited Title: chapter 4 Started: September 27, 2010 11:41 PM Submitted: September 27, 2010 11:41 PM Time spent: 00:00:04 Total score: 0/100 = 0% Total score adjusted by 0.0 Maximum possible score: 100 1. In the model of emotions, attitudes, and behavior, feelings are directly influenced by: Student Response Value Correct Answer Feedback A. behavioral intentions. B. emotions. C. beliefs. D. all of the above. E. only 'B' and 'C'. Score: 0/10 2.... View Full Document

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