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to Jump Navigation Frame Your location: Home Page > Chapter Quizzes Ready to go! > chapter 11 > Assessments > View All Submissions > View Attempt View Attempt 21 of unlimited Title: chapter 11 Started: October 30, 2010 11:02 AM Submitted: October 30, 2010 11:05 AM Time spent: 00:02:50 Total score: 30/100 = 30% Total score adjusted by 0.0 Maximum possible score: 100 1. Which of the following actions does NOT emphasize superordinate goals to reduce conflict? Student Response A. Representatives from the two departments must jointly visit a client to hear about its concerns. B. Hiring employees with a technical specialty and developing their career paths within that specialty. C. Keeping all employees informed of the company's Value Correct Answer Feedback Student Response successes and difficulties in the marketplace. D. Introducing profit sharing or other organizationally based rewards for all employees. E. The CEO speaks with employees from several departments Value Correct Answer Feedback together about current challenges from competitors. Score: 0/10 2. Conflict is more likely to occur between two departments with pooled interdependence than reciprocal interdependence. Score: 10/10 3. Negotiators tend to be more competitive and less willing to give concessions when their audience directly observes the negotiations. Score: 10/10 4. Initial, target, and resistance represent three elements in: Score: 0/10 5. Which of the following most likely produces the highest risk of conflict? Score: 10/10 6. Which of the following interpersonal conflict management styles has some degree of winlose orientation? Score: 0/10 7. Avoiding is usually the best interpersonal conflict management style when the issue is trivial to everyone involved. Score: 0/10 8. Effective managers should: Score: 0/10 9. Research suggests that managers tend to avoid the inquisitional approach to thirdparty conflict resolution. Score: 0/10 10. The conflict process is really a series of episodes that potentially link together into an escalation cycle. Score: 0/10 Jump to Navigation Frame Your location: Home Page > Chapter Quizzes Ready to go! > chapter 11 > Assessments > View All Submissions > View Attempt View Attempt 17 of unlimited Title: chapter 11 Started: October 28, 2010 11:35 PM Submitted: October 28, 2010 11:36 PM Time spent: 00:00:53 Total score: 10/100 = 10% Total score adjusted by 0.0 Maximum possible score: 100 1. Employees in engineering and marketing often disagree with each other mainly because they have unique backgrounds, experiences, and training. The most apparent source of conflict here is: Student Response A. task interdependence. B. differentiation. 100% Value Correct Answer Feedback C. goal incompatibility. D. scarce resources. E. ambiguity. Score: 10/10 2. A winwin orientation exists when a person or team believes that: Score: 0/10 3. If conflict was eliminated, organizations would be more productive. Score: 0/10 4. Arbitration has a high level of process control but a low level of decision control. Score: 0/10 5. Which of the following most likely produces the highest risk of conflict? Score: 0/10 6. Scenario: Creative Crafts, Inc. The president of Creative Crafts, Inc., read about cooperation in Japanese companies and has vowed to bring this same philosophy to Creative Crafts. Before he declares his goal of no conflict at any cost, he wants to first understand more about the conflict process. The intended goal is to avoid all conflict so that employees would work cooperatively and be happier at Creative Crafts. Please help the president to understand the conflict process by answering the following questions. According to the conflict process, which of these manifests conflict? Score: 0/10 7. Communication is a potential source of conflict because: Score: 0/10 8. In the conflict process, what immediately follows conflict perceptions and emotions? Score: 0/10 9. Which of these conditions is most likely to weaken your strength in a winlose bargaining situation? Score: 0/10 10. Which of the following is a thirdparty conflict resolution strategy with low process control and low outcome control? Score: 0/10 Jump to Navigation Frame Your location: Home Page > Chapter Quizzes Ready to go! > chapter 11 > Assessments > View All Submissions > View Attempt View Attempt 1 of unlimited Title: chapter 11 Started: October 28, 2010 10:17 PM Submitted: October 28, 2010 10:17 PM Time spent: 00:00:02 Total score: 0/100 = 0% Total score adjusted by 0.0 Maximum possible score: 100 1. Conflict begins whenever both parties realize that they have opposing interests. Student Response A. TRUE B. FALSE Value Correct Answer Feedback Score: 0/10 2. Scenario: Creative Crafts, Inc. The president of Creative Crafts, Inc., read about cooperation in Japanese companies and has vowed to bring this same philosophy to Creative Crafts. Before he declares his goal of no conflict at any cost, he wants to first understand more about the conflict process. The intended goal is to avoid all conflict so that employees would work cooperatively and be happier at Creative Crafts. Please help the president to understand the conflict process by answering the following questions. In the conflict process, conflict sources lead to: Score: 0/10 3. Scenario: Creative Crafts, Inc. The president of Creative Crafts, Inc., read about cooperation in Japanese companies and has vowed to bring this same philosophy to Creative Crafts. Before he declares his goal of no conflict at any cost, he wants to first understand more about the conflict process. The intended goal is to avoid all conflict so that employees would work cooperatively and be happier at Creative Crafts. Please help the president to understand the conflict process by answering the following questions. In the conflict process, ________ occurs immediately before conflict outcomes. Score: 0/10 4. Salespeople at Widget Co. complain that they lose sales bonuses when the production department is out of stock of a particular item. This sometimes causes customers to buy elsewhere rather than wait for the next production run. Meanwhile, production employees complain that salespeople don't appreciate the need to minimize inventory costs, for which production staff is rewarded. This is mainly an example of conflict due to: Score: 0/10 5. The conflict process is really a series of episodes that potentially link together into an escalation cycle. Score: 0/10 6. People from collectivist cultures tend to apply a forcing style of conflict with colleagues more than do people from individualist cultures. Score: 0/10 7. Most negotiators prefer using email, videoconferences and other forms of electronic communication when negotiating rather than meeting facetoface. Score: 0/10 8. The conflict process model includes: Score: 0/10 9. The conflict process begins: Score: 0/10 10. Scenario: Creative Crafts, Inc. The president of Creative Crafts, Inc., read about cooperation in Japanese companies and has vowed to bring this same philosophy to Creative Crafts. Before he declares his goal of no conflict at any cost, he wants to first understand more about the conflict process. The intended goal is to avoid all conflict so that employees would work cooperatively and be happier at Creative Crafts. Please help the president to understand the conflict process by answering the following questions. According to the conflict process, which of these is a positive outcome? Score: 0/10 Jump to Navigation Frame Your location: Home Page > Chapter Quizzes Ready to go! > chapter 11 > Assessments > View All Submissions > View Attempt View Attempt 2 of unlimited Title: chapter 11 Started: October 28, 2010 10:18 PM Submitted: October 28, 2010 10:18 PM Time spent: 00:00:04 Total score: 0/100 = 0% Total score adjusted by 0.0 Maximum possible score: 100 1. Some team norms encourage tactics that diffuse relationship conflict when it first appears. Student Response A. TRUE Value Correct Answer Feedback B. FALSE Score: 0/10 2. Scenario: Creative Crafts, Inc. The president of Creative Crafts, Inc., read about cooperation in Japanese companies and has vowed to bring this same philosophy to Creative Crafts. Before he declares his goal of no conflict at any cost, he wants to first understand more about the conflict process. The intended goal is to avoid all conflict so that employees would work cooperatively and be happier at Creative Crafts. Please help the president to understand the conflict process by answering the following questions. According to the conflict process, which of these is a positive outcome? Score: 0/10 3. Which of the following most likely produces the highest risk of conflict? Score: 0/10 4. In organizational conflict, scarce resources are typically identified as: Score: 0/10 5. Maintenance employees and drivers at ABC Bus Company were constantly bickering with each other. However, the conflict subsided when another bus company opened for business to compete with ABC and ABC executives warned employees that the competitor could force layoffs at ABC if productivity and customer service didn't improve. Which of the following conflict management strategies was operating here? Score: 0/10 6. Which of these conditions is most likely to weaken your strength in a winlose bargaining situation? Score: 0/10 7. Incompatible goals, differentiation, and ambiguous rules are: Score: 0/10 8. A major game software firm experienced conflict between the young Internetsavvy employees who designed the games and the older computerilliterate executives who ran the company. The company hired team leaders who could work with the executives but were computer literate, and as a result were respected by the development staff members. By hiring these team leaders as liaisons between the executives and employees, the company would: Score: 0/10 9. Negotiators tend to be more effective when: Score: 0/10 10. Constructive conflict helps people to recognize problems, identify a variety of solutions and better understand the issues involved. Score: 0/10 Jump to Navigation Frame Your location: Home Page > Chapter Quizzes Ready to go! > chapter 11 > Assessments > View All Submissions > View Attempt View Attempt 3 of unlimited Title: chapter 11 Started: October 28, 2010 10:18 PM Submitted: October 28, 2010 10:18 PM Time spent: 00:00:06 Total score: 0/100 = 0% Total score adjusted by 0.0 Maximum possible score: 100 1. Negotiators tend to be more effective when: Student Response A. they discuss issues rather than people. B. they spend a lot of time clarifying and asking questions about the other party's offer. C. they tell the other party how lucky the other party is to have such a generous deal. D. they do all of these things. E. they discuss issues rather than people AND spend a lot of time clarifying and asking questions about the other party's offer. Value Correct Answer Feedback Score: 0/10 2. Poor work ethic is one of the main sources of conflict between Babyboomer and GenerationX employees. Score: 0/10 3. Constructive conflict: Score: 0/10 4. Increasing resources and creating more precise rules for the allocation of those resources represent two ways to increase conflict. Score: 0/10 5. The bargaining zone model states that: Score: 0/10 6. Which of the following tends to make negotiators more competitive and less willing to give concessions? Score: 0/10 7. Employees in engineering and marketing often disagree with each other mainly because they have unique backgrounds, experiences, and training. The most apparent source of conflict here is: Score: 0/10 8. The yielding conflict management style is preferred when both parties have equal power and enough trust to share information. Score: 0/10 9. Constructive conflict helps people to recognize problems, identify a variety of solutions and better understand the issues involved. Score: 0/10 10. The conflict process begins: Score: 0/10 Jump to Navigation Frame Your location: Home Page > Chapter Quizzes Ready to go! > chapter 11 > Assessments > View All Submissions > View Attempt View Attempt 4 of unlimited Title: chapter 11 Started: October 28, 2010 10:19 PM Submitted: October 28, 2010 10:19 PM Time spent: 00:00:04 Total score: 0/100 = 0% Total score adjusted by 0.0 Maximum possible score: 100 1. The conflict process model includes: Student Response A. conflict outcomes. B. sources of conflict. C. conflict emotions. D. conflict outcomes and conflict emotions, but not sources of conflict. E. conflict outcomes, conflict emotions, and sources of conflict. Value Correct Answer Feedback Score: 0/10 2. Managers should arbitrate decisions when employees cannot resolve their differences alone. Score: 0/10 3. Negotiators implicitly or explicitly consider three bargaining positions. These positions include: Score: 0/10 4. A major game software firm experienced conflict between the young Internetsavvy employees who designed the games and the older computerilliterate executives who ran the company. The company hired team leaders who could work with the executives but were computer literate, and as a result were respected by the development staff members. By hiring these team leaders as liaisons between the executives and employees, the company would: Score: 0/10 5. Which of the following is a thirdparty conflict resolution strategy with high process control and high outcome control? Score: 0/10 6. When negotiators have an audience watching their progress in the negotiations, the audience's negotiator: Score: 0/10 7. Negotiators tend to be more competitive and less willing to give concessions when their audience directly observes the negotiations. Score: 0/10 8. In the conflict process, what occurs immediately before conflict outcomes? Score: 0/10 9. Scenario: Creative Crafts, Inc. The president of Creative Crafts, Inc., read about cooperation in Japanese companies and has vowed to bring this same philosophy to Creative Crafts. Before he declares his goal of no conflict at any cost, he wants to first understand more about the conflict process. The intended goal is to avoid all conflict so that employees would work cooperatively and be happier at Creative Crafts. Please help the president to understand the conflict process by answering the following questions. In the conflict process, conflict sources lead to: Score: 0/10 10. Negotiators tend to avoid "hardline" behaviors when they know an audience is watching them. Score: 0/10 Jump to Navigation Frame Your location: Home Page > Chapter Quizzes Ready to go! > chapter 11 > Assessments > View All Submissions > View Attempt View Attempt 5 of unlimited Title: chapter 11 Started: October 28, 2010 10:19 PM Submitted: October 28, 2010 10:19 PM Time spent: 00:00:04 Total score: 0/100 = 0% Total score adjusted by 0.0 Maximum possible score: 100 1. Maintenance employees and drivers at ABC Bus Company were constantly bickering with each other. However, the conflict subsided when another bus company opened for business to compete with ABC and ABC executives warned employees that the competitor could force layoffs at ABC if productivity and customer service didn't improve. Which of the following conflict management strategies was operating here? Student Response Value Correct Answer Feedback A. The company clarified rules and procedures. B. The company reduced interdependence between the parties. C. The company reduced differentiation between the parties. D. The company introduced superordinate goals for both parties. E. The company helped the parties to understand each other better. Score: 0/10 2. Constructive conflict exists: Score: 0/10 3. Increasing inventories between sequential work units tends to reduce potential conflict by: Score: 0/10 4. Which of the following is a thirdparty conflict resolution strategy with low process control and low outcome control? Score: 0/10 5. Constructive conflict: Score: 0/10 6. In the conflict process, what occurs immediately before conflict outcomes? Score: 0/10 7. Relationship conflict usually causes people to: Score: 0/10 8. Constructive conflict: Score: 0/10 9. An important rule in negotiations is to make several major concessions early in the proceedings to communicate your willingness to resolve the conflict. Score: 0/10 10. Conflict may occur because the conflicting parties lack the opportunity, ability and/or motivation to communicate with each other. Score: 0/10 vJump to Navigation Frame Your location: Home Page > Chapter Quizzes Ready to go! > chapter 11 > Assessments > View All Submissions > View Attempt View Attempt 6 of unlimited Title: chapter 11 Started: October 28, 2010 10:19 PM Submitted: October 28, 2010 10:20 PM Time spent: 00:00:04 Total score: 0/100 = 0% Total score adjusted by 0.0 Maximum possible score: 100 1. Although forcing is one of five interpersonal styles of conflict management, it should never actually be used to manage conflict. Student Response A. TRUE B. FALSE Value Correct Answer Feedback Score: 0/10 2. Which of the following tends to make negotiators more competitive and less willing to give concessions? Score: 0/10 3. Increasing inventories between sequential work units tends to reduce potential conflict by: Score: 0/10 4. Poor work ethic is one of the main sources of conflict between Babyboomer and GenerationX employees. Score: 0/10 5. If the parties cannot resolve their differences through direct dialogue and negotiation, the process that seems to work best is to: Score: 0/10 6. Scenario: ABC International Employees at ABC International have been frustrated with the management on just about everything. The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve problems. Both sides have decided to seek thirdparty dispute resolution. Management prefers a thirdparty intervention that has high process and decision control while employees prefer a high level of process control and not decision control. The conflict at ABC International appears to be: Score: 0/10 7. Constructive conflict tests the logic of arguments and encourages participants to reexamine their basic assumptions. Score: 0/10 8. Incompatible goals, differentiation, and ambiguous rules are: Score: 0/10 9. Communication is a potential source of conflict because: Score: 0/10 10. Which of the following is not explicitly included in the conflict process model? Score: 0/10 Jump to Navigation Frame Your location: Home Page > Chapter Quizzes Ready to go! > chapter 11 > Assessments > View All Submissions > View Attempt View Attempt 7 of unlimited Title: chapter 11 Started: October 28, 2010 10:20 PM Submitted: October 28, 2010 10:20 PM Time spent: 00:00:03 Total score: 0/100 = 0% Total score adjusted by 0.0 Maximum possible score: 100 1. In the conflict process, what immediately follows conflict perceptions and emotions? Student Response A. Sources of conflict B. Manifest conflict Value Correct Answer Feedback C. Conflict outcomes D. Conflict management E. Both 'C' and 'D' immediately follow conflict perceptions and emotions Score: 0/10 2. Which of these is NOT a strategy identified by the conflict management experts as something that might reduce the level of relationship conflict during constructive conflict episodes? Score: 0/10 3. Conflict perceptions and emotions lead to conflict sources. Score: 0/10 4. Most people can avoid experiencing relationship conflict if they focus on constructive debate instead. Score: 0/10 5. Incompatible goals, differentiation, and ambiguous rules are: Score: 0/10 6. According to the bargaining zone model, the parties should begin negotiations by describing their resistance point to each other. Score: 0/10 7. What effect does making concessions have on negotiations? Score: 0/10 8. When negotiators get closer to their time deadline, they become less committed to resolving the conflict. Score: 0/10 9. Which of the following tends to make negotiators more competitive and less willing to give concessions? Score: 0/10 10. Which of the following best describes relationship conflict? Score: 0/10 Jump to Navigation Frame Your location: Home Page > Chapter Quizzes Ready to go! > chapter 11 > Assessments > View All Submissions > View Attempt View Attempt 8 of unlimited Title: chapter 11 Started: October 28, 2010 10:20 PM Submitted: October 28, 2010 10:20 PM Time spent: 00:00:09 Total score: 0/100 = 0% Total score adjusted by 0.0 Maximum possible score: 100 1. According to research on gender and conflict management styles, women tend to adopt the _____ style, whereas men tend to adopt the ______ style. Student Response A. forcing, collaborative B. avoiding, compromising C. yielding, forcing D. problemsolving, forcing E. yielding, avoiding Value Correct Answer Feedback Score: 0/10 2. Negotiators share information more fully by adopting a winlose orientation. Score: 0/10 3. The current perspective on organizational conflict is that: Score: 0/10 4. Scenario: NewTel, Inc. NewTel is a telephone company with a policy of filling positions through promotions rather than hiring from outside. Until recently, the company had a strong engineering focus and tended to promote people into senior executive positions from the engineering areas. Consequently, almost all of the company's 14 senior executives joined the company over 20 years ago in junior engineering positions. There is increasing pressure on NewTel to become more marketing and service oriented. As a result, four people were hired last year from consumer products and retail firms to fill new senior executive positions in marketing and service management. The external hires were necessary because current employees were not sufficiently qualified. Now there are signs of tension among senior executives, particularly during budget deliberations where there is limited discretionary spending on new corporate activities. The four new hires have been frustrated in their attempts to have the company put more money into marketing and customer services instead of technology investment. The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve the problem. Conflict at NewTel appears to have all of these sources EXCEPT: Score: 0/10 5. Which of the following interpersonal conflict management styles represents a purely winwin orientation? Score: 0/10 6. Conflict tends to escalate more with a winlose than with a winwin orientation. Score: 0/10 7. Managers tend to prefer which of the following types of thirdparty intervention? Score: 0/10 8. In the conflict process, what occurs immediately before conflict outcomes? Score: 0/10 9. Constructive conflict: Score: 0/10 10. Some team norms encourage tactics that diffuse relationship conflict when it first appears. Score: 0/10 Jump to Navigation Frame Your location: Home Page > Chapter Quizzes Ready to go! > chapter 11 > Assessments > View All Submissions > View Attempt View Attempt 9 of unlimited Title: chapter 11 Started: October 28, 2010 10:21 PM Submitted: October 28, 2010 10:21 PM Time spent: 00:00:04 Total score: 0/100 = 0% Total score adjusted by 0.0 Maximum possible score: 100 1. Conflict perceptions and emotions lead to conflict sources. Student Response A. TRUE B. FALSE Value Correct Answer Feedback Score: 0/10 2. When people experience relationship they conflict, tend to increase their reliance on communication with the other party. Score: 0/10 3. According to the bargaining zone model, the parties should begin negotiations by describing their resistance point to each other. Score: 0/10 4. Two team members who disagree over their work schedule approach their team leader to help resolve the conflict. Based on your knowledge of thirdparty conflict resolution, the team leader should: Score: 0/10 5. Scenario: NewTel, Inc. NewTel is a telephone company with a policy of filling positions through promotions rather than hiring from outside. Until recently, the company had a strong engineering focus and tended to promote people into senior executive positions from the engineering areas. Consequently, almost all of the company's 14 senior executives joined the company over 20 years ago in junior engineering positions. There is increasing pressure on NewTel to become more marketing and service oriented. As a result, four people were hired last year from consumer products and retail firms to fill new senior executive positions in marketing and service management. The external hires were necessary because current employees were not sufficiently qualified. Now there are signs of tension among senior executives, particularly during budget deliberations where there is limited discretionary spending on new corporate activities. The four new hires have been frustrated in their attempts to have the company put more money into marketing and customer services instead of technology investment. The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve the problem. The conflict at NewTel appears to be: Score: 0/10 6. Managers tend to prefer which of the following types of thirdparty intervention? Score: 0/10 7. Negotiators tend to be more competitive and less willing to give concessions when their audience directly observes the negotiations. Score: 0/10 8. Relationship conflict usually causes people to: Score: 0/10 9. Scenario: NewTel, Inc. NewTel is a telephone company with a policy of filling positions through promotions rather than hiring from outside. Until recently, the company had a strong engineering focus and tended to promote people into senior executive positions from the engineering areas. Consequently, almost all of the company's 14 senior executives joined the company over 20 years ago in junior engineering positions. There is increasing pressure on NewTel to become more marketing and service oriented. As a result, four people were hired last year from consumer products and retail firms to fill new senior executive positions in marketing and service management. The external hires were necessary because current employees were not sufficiently qualified. Now there are signs of tension among senior executives, particularly during budget deliberations where there is limited discretionary spending on new corporate activities. The four new hires have been frustrated in their attempts to have the company put more money into marketing and customer services instead of technology investment. The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve the problem. The conflict at NewTel concerning the four new hires' attempts to have the company put more money into marketing and customer services instead of technology investment is mainly an example of conflict due to: Score: 0/10 10. The five interpersonal conflict management styles are distinguished by their level of interdependence with the other party. Score: 0/10 Jump to Navigation Frame Your location: Home Page > Chapter Quizzes Ready to go! > chapter 11 > Assessments > View All Submissions > View Attempt View Attempt 10 of unlimited Title: chapter 11 Started: October 28, 2010 10:21 PM Submitted: October 28, 2010 10:21 PM Time spent: 00:00:03 Total score: 0/100 = 0% Total score adjusted by 0.0 Maximum possible score: 100 1. The view that conflict in organizations is bad is overly simplistic and in some cases incorrect. Student Response A. TRUE Value Correct Answer Feedback B. FALSE Score: 0/10 2. Increasing resources and creating more precise rules for the allocation of those resources represent two ways to increase conflict. Score: 0/10 3. Which conflict management style has low cooperativeness and low assertiveness? Score: 0/10 4. Two employees from different departments who are evaluated on different performance criteria and compensated based on different reward systems are likely to experience conflict due to goal incompatibility. Score: 0/10 5. Conflict is more likely to occur between two departments with pooled interdependence than reciprocal interdependence. Score: 0/10 6. According to the literature on organizational conflict, constructive conflict: Score: 0/10 7. Negotiators tend to be more competitive and less willing to give concessions when their audience directly observes the negotiations. Score: 0/10 8. Salespeople at Widget Co. complain that they lose sales bonuses when the production department is out of stock of a particular item. This sometimes causes customers to buy elsewhere rather than wait for the next production run. Meanwhile, production employees complain that salespeople don't appreciate the need to minimize inventory costs, for which production staff is rewarded. This is mainly an example of conflict due to: Score: 0/10 9. When people experience relationship conflict, they tend to increase their reliance on communication with the other party. Score: 0/10 10. Constructive conflict exists: Score: 0/10 Jump to Navigation Frame Your location: Home Page > Chapter Quizzes Ready to go! > chapter 11 > Assessments > View All Submissions > View Attempt View Attempt 11 of unlimited Title: chapter 11 Started: October 28, 2010 10:22 PM Submitted: October 28, 2010 10:22 PM Time spent: 00:00:03 Total score: 0/100 = 0% Total score adjusted by 0.0 Maximum possible score: 100 1. Communication problems partly explain why conflict is more likely to occur in a multicultural workforce. Student Response A. TRUE Value Correct Answer Feedback B. FALSE Score: 0/10 2. A major game software firm experienced conflict between the young Internetsavvy employees who designed the games and the older computerilliterate executives who ran the company. The company hired team leaders who could work with the executives but were computer literate, and as a result were respected by the development staff members. By hiring these team leaders as liaisons between the executives and employees, the company would: Score: 0/10 3. The five interpersonal conflict management styles are distinguished by their level of interdependence with the other party. Score: 0/10 4. Scenario: Creative Crafts, Inc. The president of Creative Crafts, Inc., read about cooperation in Japanese companies and has vowed to bring this same philosophy to Creative Crafts. Before he declares his goal of no conflict at any cost, he wants to first understand more about the conflict process. The intended goal is to avoid all conflict so that employees would work cooperatively and be happier at Creative Crafts. Please help the president to understand the conflict process by answering the following questions. In the conflict process, ________ occurs immediately before conflict outcomes. Score: 0/10 5. Which of the following interpersonal conflict management styles represents a purely winwin orientation? Score: 0/10 6. Direct communication minimizes conflict by: Score: 0/10 7. Negotiators tend to be more effective when: Score: 0/10 8. Communication is a potential source of conflict because: Score: 0/10 9. Scenario: Creative Crafts, Inc. The president of Creative Crafts, Inc., read about cooperation in Japanese companies and has vowed to bring this same philosophy to Creative Crafts. Before he declares his goal of no conflict at any cost, he wants to first understand more about the conflict process. The intended goal is to avoid all conflict so that employees would work cooperatively and be happier at Creative Crafts. Please help the president to understand the conflict process by answering the following questions. In the conflict process, conflict sources lead to: Score: 0/10 10. Negotiation occurs whenever two or more conflicting parties try to redefine the terms of their interdependence. Score: 0/10 Jump to Navigation Frame Your location: Home Page > Chapter Quizzes Ready to go! > chapter 11 > Assessments > View All Submissions > View Attempt View Attempt 12 of unlimited Title: chapter 11 Started: October 28, 2010 10:23 PM Submitted: October 28, 2010 10:23 PM Time spent: 00:00:03 Total score: 0/100 = 0% Total score adjusted by 0.0 Maximum possible score: 100 1. Communication and understanding interventions should be applied only after differentiation between the parties has been reduced. Student Response A. TRUE Value Correct Answer Feedback B. FALSE Score: 0/10 2. Direct communication minimizes conflict by: Score: 0/10 3. Relationship conflict refers to conflict between individuals, whereas constructive conflict refers to conflict between departments and organizations. Score: 0/10 4. Scenario: Creative Crafts, Inc. The president of Creative Crafts, Inc., read about cooperation in Japanese companies and has vowed to bring this same philosophy to Creative Crafts. Before he declares his goal of no conflict at any cost, he wants to first understand more about the conflict process. The intended goal is to avoid all conflict so that employees would work cooperatively and be happier at Creative Crafts. Please help the president to understand the conflict process by answering the following questions. According to the conflict process, which of these manifests conflict? Score: 0/10 5. Negotiators tend to be more effective when: Score: 0/10 6. The conflict process is really a series of episodes that potentially link together into an escalation cycle. Score: 0/10 7. The problemsolving conflict management style involves a high degree of assertiveness and cooperativeness. Score: 0/10 8. The problemsolving interpersonal style of conflict has: Score: 0/10 9. Negotiation occurs whenever two or more conflicting parties try to redefine the terms of their interdependence. Score: 0/10 10. An important rule for effective negotiations is to avoid using persuasive communication tactics since this often demonstrates weakness. Score: 0/10 Jump to Navigation Frame Your location: Home Page > Chapter Quizzes Ready to go! > chapter 11 > Assessments > View All Submissions > View Attempt View Attempt 13 of unlimited Title: chapter 11 Started: October 28, 2010 10:24 PM Submitted: October 28, 2010 10:24 PM Time spent: 00:00:04 Total score: 0/100 = 0% Total score adjusted by 0.0 Maximum possible score: 100 1. It is possible to agree on a common goal yet still experience conflict due to differentiation. Student Response A. TRUE Value Correct Answer Feedback B. FALSE Score: 0/10 2. Increasing resources and creating more precise rules for the allocation of those resources represent two ways to increase conflict. Score: 0/10 3. In a purely winlose situation, the bargaining zone states that the opposing parties: Score: 0/10 4. The preferred conflict management style tends to depend partly on the individual's crosscultural values. Score: 0/10 5. Conflict occurs when one party perceives that its interests are being opposed or negatively affected by another party. Score: 0/10 6. Two employees from different departments who are evaluated on different performance criteria and compensated based on different reward systems are likely to experience conflict due to goal incompatibility. Score: 0/10 7. The yielding conflict management style can produce more conflict rather than resolve it. Score: 0/10 8. A large computer company was well known for the frequent debate among employees regarding various issues. Employees weren't afraid to disagree with their colleagues and to clearly argue their point. Although the discussions would sometimes get loud, employees never spoke angrily at each other and the discussants would always end the meeting in friendship. This computer company has many instances of: Score: 0/10 9. Two team members who disagree over their work schedule approach their team leader to help resolve the conflict. Based on your knowledge of thirdparty conflict resolution, the team leader should: Score: 0/10 10. The potential for conflict between two employees would be highest under conditions of: Score: 0/10 Jump to Navigation Frame Your location: Home Page > Chapter Quizzes Ready to go! > chapter 11 > Assessments > View All Submissions > View Attempt View Attempt 14 of unlimited Title: chapter 11 Started: October 28, 2010 10:24 PM Submitted: October 28, 2010 10:24 PM Time spent: 00:00:03 Total score: 0/100 = 0% Total score adjusted by 0.0 Maximum possible score: 100 1. In the conflict process, what immediately follows conflict perceptions and emotions? Student Response A. Sources of conflict B. Manifest conflict Value Correct Answer Feedback C. Conflict outcomes D. Conflict management E. Both 'C' and 'D' immediately follow conflict perceptions and emotions Score: 0/10 2. The conflict process is really a series of episodes that potentially link together into an escalation cycle. Score: 0/10 3. Which of the following is a thirdparty conflict resolution strategy with low process control and low outcome control? Score: 0/10 4. Constructive conflict: Score: 0/10 5. When negotiators get closer to their time deadline, they become less committed to resolving the conflict. Score: 0/10 6. When negotiators have an audience watching their progress in the negotiations, the audience's negotiator: Score: 0/10 7. Scenario: Creative Crafts, Inc. The president of Creative Crafts, Inc., read about cooperation in Japanese companies and has vowed to bring this same philosophy to Creative Crafts. Before he declares his goal of no conflict at any cost, he wants to first understand more about the conflict process. The intended goal is to avoid all conflict so that employees would work cooperatively and be happier at Creative Crafts. Please help the president to understand the conflict process by answering the following questions. According to the conflict process, which of these is a positive outcome? Score: 0/10 8. Conflict begins when two parties experience manifest conflict. Score: 0/10 9. Negotiation occurs whenever two or more conflicting parties try to redefine the terms of their interdependence. Score: 0/10 10. Negotiators implicitly or explicitly consider three bargaining positions. These positions include: Score: 0/10 Jump to Navigation Frame Your location: Home Page > Chapter Quizzes Ready to go! > chapter 11 > Assessments > View All Submissions > View Attempt View Attempt 15 of unlimited Title: chapter 11 Started: October 28, 2010 10:25 PM Submitted: October 28, 2010 10:25 PM Time spent: 00:00:03 Total score: 0/100 = 0% Total score adjusted by 0.0 Maximum possible score: 100 1. According to research on gender and conflict management styles, women tend to adopt the _____ style, whereas men tend to adopt the ______ style. Student Response A. forcing, collaborative B. avoiding, compromising C. yielding, forcing D. problemsolving, forcing E. yielding, avoiding Value Correct Answer Feedback Score: 0/10 2. It is possible to agree on a common goal yet still experience conflict due to differentiation. Score: 0/10 3. The conflict process model includes: Score: 0/10 4. The two main forms of conflict are: Score: 0/10 5. Constructive conflict helps people to recognize problems, identify a variety of solutions and better understand the issues involved. Score: 0/10 6. Constructive conflict exists: Score: 0/10 7. Dialogue potentially reduces conflict by: Score: 0/10 8. Scenario: ABC International Employees at ABC International have been frustrated with the management on just about everything. The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve problems. Both sides have decided to seek thirdparty dispute resolution. Management prefers a thirdparty intervention that has high process and decision control while employees prefer a high level of process control and not decision control. Management at ABC International appears to prefer which of the following types of thirdparty intervention? Score: 0/10 9. Mediation has a high level of process control but a low level of decision control. Score: 0/10 10. People from collectivist cultures tend to apply a forcing style of conflict with colleagues more than do people from individualist cultures. Score: 0/10 Jump to Navigation Frame Your location: Home Page > Chapter Quizzes Ready to go! > chapter 11 > Assessments > View All Submissions > View Attempt View Attempt 16 of unlimited Title: chapter 11 Started: October 28, 2010 10:25 PM Submitted: October 28, 2010 10:25 PM Time spent: 00:00:03 Total score: 0/100 = 0% Total score adjusted by 0.0 Maximum possible score: 100 1. Communication is a potential source of conflict because: Student Response A. two parties tend to use stereotypes to understand each other when they lack the opportunity to communicate. B. ineffective communication often leads to an escalation in the conflict cycle. C. perceptions of conflict reduce a person's motivation to communicate in the Value Correct Answer Feedback Student Response future. D. all of the above. Value Correct Answer Feedback E. none of the above. Score: 0/10 2. The problemsolving interpersonal style of conflict has: Score: 0/10 3. Which of these is NOT a strategy identified by the conflict management experts as something that might reduce the level of relationship conflict during constructive conflict episodes? Score: 0/10 4. Conflict begins when two parties experience manifest conflict. Score: 0/10 5. Constructive conflict: Score: 0/10 6. Research suggests that managers tend to avoid the inquisitional approach to thirdparty conflict resolution. Score: 0/10 7. Which of the following is a thirdparty conflict resolution strategy with high process control and high outcome control? Score: 0/10 8. Two team members who disagree over their work schedule approach their team leader to help resolve the conflict. Based on your knowledge of thirdparty conflict resolution, the team leader should: Score: 0/10 9. Scenario: Creative Crafts, Inc. The president of Creative Crafts, Inc., read about cooperation in Japanese companies and has vowed to bring this same philosophy to Creative Crafts. Before he declares his goal of no conflict at any cost, he wants to first understand more about the conflict process. The intended goal is to avoid all conflict so that employees would work cooperatively and be happier at Creative Crafts. Please help the president to understand the conflict process by answering the following questions. In the conflict process, ________ occurs immediately before conflict outcomes. Score: 0/10 10. Constructive conflict tests the logic of arguments and encourages participants to reexamine their basic assumptions. Score: 0/10 Jump to Navigation Frame Your location: Home Page > Chapter Quizzes Ready to go! > chapter 11 > Assessments > View All Submissions > View Attempt View Attempt 18 of unlimited Title: chapter 11 Started: October 28, 2010 11:37 PM Submitted: October 28, 2010 11:42 PM Time spent: 00:05:28 Total score: 70/100 = 70% Total score adjusted by 0.0 Maximum possible score: 100 1. The conflict process begins: Student Response A. when one party intends to interfere with the other's goals. B. when one party does something that actually interferes with the other party's goals. C. after the first party does something that causes the second party to take a similar hostile action. D. when scarce resources, different values, or other conditions exist that potentially causes conflict. E. when both parties are informed by a third party that they have a potential conflict. Value Correct Answer Feedback 100% Score: 10/10 2. The bargaining zone model identifies: Score: 0/10 3. Which of the following sources of conflict is typically associated with mergers and acquisitions? Score: 10/10 4. Increasing resources and creating more precise rules for the allocation of those resources represent two ways to increase conflict. Score: 10/10 5. In a purely winlose situation, the bargaining zone states that the opposing parties: Score: 10/10 6. Which of these is NOT a source of conflict? Score: 0/10 7. The problemsolving conflict management style involves a high degree of assertiveness and cooperativeness. Score: 10/10 8. Maintenance employees and drivers at ABC Bus Company were constantly bickering with each other. However, the conflict subsided when another bus company opened for business to compete with ABC and ABC executives warned employees that the competitor could force layoffs at ABC if productivity and customer service didn't improve. Which of the following conflict management strategies was operating here? Score: 10/10 9. Although constructive conflict can degenerate into relationship conflict, it is easy to prevent this from happening. Score: 0/10 10. Which of these conditions is most likely to weaken your strength in a winlose bargaining situation? Score: 10/10 Jump to Navigation Frame Your location: Home Page > Chapter Quizzes Ready to go! > chapter 11 > Assessments > View All Submissions > View Attempt View Attempt 20 of unlimited Title: chapter 11 Started: October 28, 2010 11:56 PM Submitted: October 28, 2010 11:57 PM Time spent: 00:01:08 Total score: 0/100 = 0% Total score adjusted by 0.0 Maximum possible score: 100 1. The preference for arbitration or mediation in work disputes partly depends on crosscultural values. Student Response A. TRUE Value Correct Answer Feedback B. FALSE Score: 0/10 2. Which conflict management style may be necessary when it is apparent that the other party will take advantage of information sharing and other cooperative strategies? Score: 0/10 3. The view that conflict in organizations is bad is overly simplistic and in some cases incorrect. Score: 0/10 4. Constructive conflict tests the logic of arguments and encourages participants to reexamine their basic assumptions. Score: 0/10 5. The yielding conflict management style is preferred when both parties have equal power and enough trust to share information. Score: 0/10 6. An important rule in negotiations is to make several major concessions early in the proceedings to communicate your willingness to resolve the conflict. Score: 0/10 7. Scenario: ABC International Employees at ABC International have been frustrated with the management on just about everything. The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve problems. Both sides have decided to seek thirdparty dispute resolution. Management prefers a thirdparty intervention that has high process and decision control while employees prefer a high level of process control and not decision control. Management at ABC International appears to prefer which of the following types of thirdparty intervention? Score: 0/10 8. People from collectivist cultures tend to apply a forcing style of conflict with colleagues more than do people from individualist cultures. Score: 0/10 9. Conflict begins when two parties experience manifest conflict. Score: 0/10 10. Constructive conflict: Score: 0/10 ... View Full Document

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