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Jump to Navigation Frame Your location: Home Page Chapter Quizzes - Ready to go! chapter 11 Assessments View All Submissions View Attempt View Attempt 21 of unlimited Title: chapter 11 Started: October 30, 2010 11:02 AM Submitted: October 30, 2010 11:05 AM Time spent: 00:02:50 Total score: 30/100 = 30% Total score adjusted by 0.0 Maximum possible score: 100 1. Which of the following actions does NOT emphasize superordinate goals to reduce conflict? Student Response Value Correct Answer Feedback A. Representatives from the two departments must jointly visit a client to hear about its concerns. B. Hiring employees with a technical specialty and developing their career paths within that specialty. C. Keeping all employees informed of the company's Student Response Value Correct Answer Feedback successes and difficulties in the marketplace. D. Introducing profit sharing or other organizationally based rewards for all employees. E. The CEO speaks with employees from several departments together about current challenges from competitors. Score: 0/10 2. Conflict is more likely to occur between two departments with pooled interdependence than reciprocal interdependence. Score: 10/10 3. Negotiators tend to be more competitive and less willing to give concessions when their audience directly observes the negotiations. Score: 10/10 4. Initial, target, and resistance represent three elements in: Score: 0/10 5. Which of the following most likely produces the highest risk of conflict? Score: 10/10 6. Which of the following interpersonal conflict management styles has some degree of win-lose orientation? Score: 0/10 7. Avoiding is usually the best interpersonal conflict management style when the issue is trivial to everyone involved. Score: 0/10 8. Effective managers should: Score: 0/10 9. Research suggests that managers tend to avoid the inquisitional approach to third-party conflict resolution. Score: 0/10 10. The conflict process is really a series of episodes that potentially link together into an escalation cycle. Score: 0/10 Jump to Navigation Frame Your location: Home Page Chapter Quizzes - Ready to go! chapter 11 Assessments View All Submissions View Attempt View Attempt 17 of unlimited Title: chapter 11 Started: October 28, 2010 11:35 PM Submitted: October 28, 2010 11:36 PM Time spent: 00:00:53 Total score: 10/100 = 10% Total score adjusted by 0.0 Maximum possible score: 100 ... View Full Document

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