Technical Issues Team Rebuttal
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Technical Issues Team Rebuttal

Course Number: XBIS 219, Spring 2011

College/University: University of Phoenix

Word Count: 333

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Technical Issues Team Rebuttal Although it is the responsibility of the managers to ensure that the employees a re t rained and to oversee the everyday operations of the organization, that still would not have been enough to prevent this crisis at JetBlue. No matter what kind of cross t raining, or what kind preparations would have been made by the management, the crisis would have still been an issue because of...

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Issues Technical Team Rebuttal Although it is the responsibility of the managers to ensure that the employees a re t rained and to oversee the everyday operations of the organization, that still would not have been enough to prevent this crisis at JetBlue. No matter what kind of cross t raining, or what kind preparations would have been made by the management, the crisis would have still been an issue because of the technical issues that were not up to date. The main problem was all the passengers were not able re-book their f l ights through the JetBlue website, or by using the kiosks in the a irport. All the passengers were expected to call customer support, which then c reated wait t imes which exceeded an hour for every person who was calling in. If a ll the systems were properly updated customers would have been able to re-book t heir f l ights through the internet as well as on the kiosks within the airport, which would created have less of a problem on the call center; this would have also p revented all of the unhappy customers. Customers would have understood not being able to fly that night due to the weather conditions, they were all unhappy d ue to having to rebook using the customer call center, rather than using kiosks w ithin the airport. Although the management was not prepared for what happened, how would p reparation change anything that happened? The issues the occurred were all based on the technical problems. Updated technology was needed to counteract the p roblems that occurred. Management was indeed t rying to fix things, and make p rograms to help, but this was not working due to the technology failing. The management was making decisions that were working perfectly before the crisis, but the issue was the technology JetBlue was using which was out of date and not capable of doing as much as what was called for this night.

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University of Phoenix - XBIS - 219
Technical Issue Team DebateJetBlue Airlines was not prepared for what was coming when their airlines were grounded and deniedtake off by the FAA. If the technology within the company were up to date, these issues could have beenavoided. Technical Issue
University of Phoenix - XBIS - 219
Jennifer ONealXBIS 219JetBlue CheckpointI believe that the main issues of the JetBlue meltdown were mainly reliant on the technical issuesat hand. Customers were unable to use the JetBlue kiosks within the airport, or even the internet to rebookfligh
University of Phoenix - XBIS - 219
Jennifer ONealXBIS 219Internet Privacy CheckpointAccessing the internet at home, work, and in a public setting all have differentInternet privacy expectations because of the limitations set by the administrator. When accessingthe internet at home, th
University of Phoenix - XBIS - 219
Club IT Part 3Jennifer ONealXBIS 219Jason GraggUniversity of PhoenixIn this paper, we are going to take a look at Club ITs customers that visit often and ways forClub It to increase their clientele. We will also examine short term and long term goal
University of Phoenix - XBIS - 219
JenniferONealUniversityofPhoenixClubITPart2"We,RubenandLisa,offeryoulivemusic,DJ's,dancespaceandrefreshmentsthatsuityourlifestyle.Youareourfriends,andweseektobuildacommunitythatmeetsregularlyatClubIT."(Rainer,2008).ThisisthemissionstatementforClubIT.
University of Phoenix - ETH - 125
Modern Challenges in ImmigrationJennifer ONealETH 125Vera GillAxia College of University of PhoenixJune 30, 2011The United States is a country in which is made up of immigrants from all around the world andour ancestors had recognized this. In the
University of Phoenix - ETH - 125
Legislation LegacyJennifer ONealETH 125 Vera GillJuly 20, 2011There is a long history of legal actions with the state andcounty authorities for the Soboba Band of Luiseno Indians whileupholding its political sovereignty.The Soboba reservation hasb
University of Phoenix - ETH - 125
JournalJournal Entry of a Cherokee IndianJennifer ONealUniversity of Phoenix OnlineETH125Professor Vera Gill1Journal2Journal Entry of a Cherokee IndianI am a proud member of the Cherokee Indian Tribe living in North Carolina. Today there areabo
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Implicit Association TestJennifer ONealDr. Vera GillUniversity Of Phoenix Online - Axia CollegeThe results of my IAT test were shown to be the following: Your data suggest little to noautomatic preference between European American and African America
University of Phoenix - ETH - 125
HispanicAmericanDiversityJenniferONealETH125VeraGillAxiaCollegeofUniversityofPhoenixAmongtheHispanicculturetherearemanydifferentnationalitiesofwhichasareallbroughttogetherasone.Withinthisonecultureeachofthedifferentsubculturesarebroughtupintheirownd
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Defining Race and EthnicityJennifer ONealETH 125 Cultural DiversityUniversity of Phoenix Axia OnlineI have come to the conclusion that race and ethnicity have always been words that were meant toseparate people into categories. Although this is not s
University of Phoenix - ETH - 125
Axia College MaterialAppendix BThe Sociology of Race and EthnicityMatch race and ethnicity key terms with their correct descriptions:1. Copy each key term from the Key Terms list below.2. Paste each key term into the cell to the right of its matching
University of Phoenix - ETH - 125
Axia College MaterialAppendix CLeaders and Legislation of the Civil Rights and Black PowerMovementsIdentify leaders of the Civil Rights and Black Power movements and their contributions to theirrespective causes. How did these social pioneers forge t
University of Phoenix - ETH - 125
Axia College MaterialAppendix AFinal Project Overview and TimelineFinal Project OverviewThe final project for ETH 125 is a 1,400- to 1,750-word autobiographical research paper on racein your community. The CheckPoints and assignments in class are des
University of Phoenix - CJS - 230
Prison EnvironmentJennifer ONealCJS 230 Jean OGallagherJuly 21, 2011Prison is a cramped, confined, and sometimes dangerousenvironment. There are prison rules (prison code) and for themajority of the prisons there are inmate rules (inmate code).When
University of Phoenix - CJS - 230
Objectives of PunishmentJennifer ONealCJS 230 Jean OGallagherJuly 16, 2011T he objective of punishment in the criminal justice system is to reform andr ehabilitate criminals in order to prevent future harm. In order to prevent future harm,i mprisonm
University of Phoenix - CJS - 230
History of State and Federal PrisonsJennifer ONealCJS 230July 7, 2011Jean OGallagherAxia College of University of PhoenixState prisons are primarily operated by state governments. Overcrowding is a persistentproblem in most state and federal prison
University of Phoenix - CJS - 230
Development of CorrectionsJennifer ONealCJS 230 Jean OGallagherJune 23, 2011University of Phoenix Online Axia CollegePrior to the 1800s the rate of women incarcerated were much lower than the rates ofwomen incarcerated today. Womens prisons did not
University of Phoenix - CJS - 230
Corrections Accreditation and PrivatizationJennifer ONealCJS 230 Jean OGallagherJuly 24, 2011Axia College of University of PhoenixCorrections Accreditation and Privatization2The American Correctional Association (n.d.) website defines accreditation
University of Phoenix - CJS - 230
Axia College MaterialAppendix DUnited States-Centric Views ComparisonConsider this question: What are an average Americans perceptions about Muslim/ArabAmerican and Christian American groups?Copy each descriptor from the paragraph below and paste it
University of Phoenix - XCOM - 285
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University of Phoenix - XCOM - 285
Axia College MaterialAppendix GUse the Submission Checklist to ensure that you included every assignment. Click in the box tomark each item as complete once you have completed the final version of each document. Youwill submit the Submission Checklist
University of Phoenix - XCOM - 285
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University of Phoenix - XCOM - 285
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University of Phoenix - XCOM - 285
Axia College MaterialAppendix DE-mail EtiquetteRead the following e-mails. For each e-mail: Describe any content and formatting errors found. Determine if the content is appropriate for a workplace setting. If it is, explain why. If not,identify the
University of Phoenix - XCOM - 285
XCOM 285 Essentials of Managerial CommunicationAxia College MaterialAppendix CCross-Cultural Communication MatrixUse the matrix to complete the country information. Write 3-4 sentences for each item.Access the Business Around the World information by
University of Phoenix - XCOM - 285
XCOM 285 Essentials of Managerial CommunicationAxia College MaterialAppendix BAudience-Focused Communication MatrixUse the matrix to complete the information. Write 3-4 sentences for each item.What are some audience characteristics you need to consid
University of Phoenix - XCOM - 285
MemoJ & J ClothingTo:All EmployeesFrom:Jennifer ONeal- Public Relations ManagerDate:5/16/2011Re:Changes in Store HoursDue to the rising gas prices and the efforts being made to save on store operations, all employees will be allowed towork fewe
University of Phoenix - XCOM - 285
Jennifer ONeal-Public Relations Manager123 Broad StreetDouglasville, GA 30134May 16, 2011Dear Valued Customers,We appreciate your business and hope that you continue to shop with us at yourlocate clothing store, but in order to adjust to the r ising
University of Phoenix - XCOM - 285
EmailTo: Store ManagersFrom: Jennifer ONealDate: May 16, 2011Subject: Changes in Store HoursGreetings Ladies and Gentleman,This is to inform you that beginning immediately the clothing stores will now be closedon Sundays. With the rising gas prices
University of Phoenix - XCOM - 285
JenniferONealXCOM285Week1CheckPointMelissaEdwardsIamsuretherearesomebusinessesouttherethatareusingtheseresourcestoeffectivelycommunicate,butatthesametimeIamsurethattherearemorebusinessesthatarenotusingtheseresourcestotheirbenefit.Mostbusinessesuseme
University of Phoenix - XCOM - 285
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University of Phoenix - XCOM - 285
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University of Phoenix - CJS - 200
PrivacyLawsandPoliciesDebateJenniferONealXCOM285UniversityofPhoenixOnlinePrivacyLawsandPolicyDebateWhenacompanyhiresanemployeethereareafewexpectationsthattheywanttobemet.Cometowork,ontimeandbepreparedtowork.Alotofcompaniesusetechnologysuchascomputer
University of Phoenix - CJS - 200
The Rules of Law EnforcementJennifer ONealCJS 200University of Phoenix OnlinePart OneAccording to the text of appendix b, I believe the police did conduct a lawful search and seizure.This is because it was a hot summer day in Phoenix and they saw th
University of Phoenix - CJS - 200
The Prison SystemJennifer ONealCJS 200 / Roger LongUniversity of Phoenix OnlineThe Prison SystemThe history of the American prison system was based partially on the prison system of 18thcentury England. Whereas the American prison system emphasized
University of Phoenix - CJS - 200
Terrorism and Cyber CrimesJennifer ONealCJS 200University of Phoenix Online DivisionThe fourth amendment of the U.S. Constitution is a safeguard against unreasonable search andseizure by the government against private citizens. Terrorism and cybercri
University of Phoenix - CJS - 200
Responsibilities of State and Federal CourtsJennifer ONealCJS 200University of Phoenix OnlineThere are two main court systems that are used today; these systems are the state and federalcourt system. Each of these two systems is made up of several le
University of Phoenix - CJS - 200
P rison PopulationsJennifer OnealCJS/200University of Phoenix OnlineT he article I found is t i t led Imprisonment in the United States and was wri t ten 2001.T his article states that there a few different causes of increased prison populations. One
University of Phoenix - CJS - 200
Jennifer ONealCJS 200Models of the Criminal Justice SystemThe crime control and the due process models are two very distinctive models. Crime Controlmodel is designed to protect the public, but the Due Process model is designed to protect the persona
University of Phoenix - CJS - 200
Law Enforcement AgenciesJennifer ONealCJS 200University Of Phoenix OnlineThree Law Enforcement Agencies that I believe are the most important are the local sheriff andpolice departments, the DEA, and SWAT. These three agencies to me are the most impo
University of Phoenix - CJS - 200
JailsJennifer ONealCJS 200University of Phoenix OnlineJails are facilities in which county government in which is used for the purpose of housing inmatesawaiting trial, or those in which have been found guilty of misdemeanors. According to our readin
University of Phoenix - CJS - 200
Intermediate SanctionsJennifer ONealCJS 200 Roger LongUniversity of Phoenix OnlineIntermediate SanctionsIntermediate sanctions are more restrictive than probation, yet they are less restrictive than beingincarcerated. Intermediate sanctions have the
University of Phoenix - CJS - 200
CausationofCrimeJenniferL.ONealCJS200UniversityofPhoenixOnlineSociologicalTheorySociologicaltheoryclaimsthatcrimeisnotsomethingthatapersonisborntodo,yetitistheresultofsocialconditionsinwhichthatpersonfindsthemselvesin.SoIshortwords,thistheoryissayi
University of Phoenix - CJS - 200
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