3, Test Part 2
BUS 137 Principles of Management 1903SU
Frances Drew
1. The term emotional intelligence refers to the way that a person relates to other persons in the
workplace. For example the most essential trait is self-awareness is the trait that allows you to
gages your own mood and emotions realistically so that you know how you are affecting other
people. Self-management is the ability to control those emotions and social awareness social
awareness is how one can show empathy with other persons. Relationship management is the
ability to clearly communicate and build good personal bonds.
While most companies may not put a lot of stock into emotional intelligence, many top 40 fortune
500 companies utilize emotional intelligence. Emotional intelligence can bring greater sales to a
company along with greater productivity for companies that score higher emotional intelligence
scores. Finally the staff is going to be more satisfied and stable in companies that uphold the
importance of emotional intelligence.
2. A manager could use the Expectancy Theory to motivate their employees even if it may e
complicated. Employees seek rewards so to understand what rewards they value most and in
combination with the job objective and performance that you as a manager value the most you
can use the two in combination to reach your end desired result.
Employees are always seeking some type of reward and by understand that as a manager you can use
it to your advantage to motivate your employees. Rewards do not necessarily have to be of value.
Employees see also to receive positive reinforcements from their superiors and to get a job well
done, pat on the back.
3 I personally have never worked with a team that has worked well together. I have found that one
or two people end up doing all the work with the other duck out or find an excuse not to be helpful
and then show back up to reap the rewards of the job well done. I have been involved in team projects
that are as simple as cleaning out a ware house and re-inventorying to creating a whole new product
line. In one case I felt as though I could not trust my fellow team mates to do the job as they should.
Now I can see where teams would be very effective and my problems were based on the people
within my department. However if people volunteer for a team and want to be apart of a project rather
than being told to do something then a team would work very well. After picking a leader and
everyone have a real understanding of what their role is a team can be very successful.
3. I think I dabbled a bit on trust in my last answer. If when working in a team you
cannot trust your fellow team members, than how can your team be productive.
Team members need to earn trust with in a team by showing that they can do a
good job. If the leader is left feeling they have to go back and do everyone elses
work then the whole reason a team was devolved is unnecessary. This can be a
costly issue because other people within the team are going to have to go back
and do the others jobs and duties creating more work for everyone else.