Forum Discussion 6
1. Do an Internet search for "Six Sigma" quality programs. Browse through the search results and
(a) identify at least three companies that offer Six Sigma training
1. The American Society for Quality offers a Sigma Six green belt and black belt certificate
program.
(http://asq.org/index.aspx)
2. Acuity Institute offers a Sigma Six yellow belt, green belt, and black belt certificate
program.
(http://www.acuityinstitute.com/Lean-Six-Sigma-Yellow-Belt.html)
3. SSA & Company offers a gold belt, silver belt, and master black belt certificate program.
(http://ssaandco.com/index.php/Course-Offerings/six-sigma-silver-belt-certifcation.html)
(b) compile a list of companies that have implemented Six Sigma programs in their pursuit of
operational excellence.
There are many more companies that have implemented Sigma Six than the list below, but this is just
some of the better known companies.
1. PepsiCo - http://careers.pepsico.com/go/Chicago-Six-Sigma-Jobs/187914/
All 5 branches of the armed forces - http://qpiacademy.com/DoD.html
Xerox - http://www.xerox.com/about-xerox/citizenship/news/lean-six-sigma-quality/enus.html
H.J. Heinz Company - http://www.yourthoughtpartner.com/heinz
Ford Motor Company - http://www.qualitydigest.com/sept01/html/ford.html
Eastman Kodak - http://www.improvementandinnovation.com/features/projects/kodak-operatingsystem-successfully-integrating-lean-and-six-sigma/
DuPont http://www.tgwall.com/special-edition-sixsigma.html
Dow - Corning - http://www.dowcorning.com/content/about/aboutsixsigma.asp
DHL - http://bx.businessweek.com/lean-six-sigma-for-marketing/view?url=http%3A%2F
%2Fwww.sixsig.info%2Fsix-sigma%2F1047.html
Chevron - http://www.variancereduction.com/newsletters/07-July.html
Boeing - http://www.boeing.com/news/frontiers/archive/2003/july/i_ca1.html
2. Do an Internet search for "total quality management." Browse through the search results and
compile a list of companies that have implemented TQM programs in their pursuit of operational
excellence.
1. Verizon
American Red Cross
BAE Systems
GE
Almco Steel
http://www.tqmnet.com/members.php
3. Compare the experiences and benefits that companies have realized from employing Six Sigma and
TQM methods in their operations.
1. Ford Motor Comapany has experienced a 60% reduction in warranty work because of Six
Sigma.
http://www.brighthub.com/office/project-management/articles/72279.aspx
2. Raytheon has cut costs and boosted customer satisfaction by using Six Sigma.
http://www.raytheon.com/ourcompany/ourculture/r6s/success/design/index.html
3. National Semiconductor Corporation saved tens of millions of dollars after implementing
Six Sigma.
http://www.dr-tom.com/success/files/National-TLC_Success_Story.pdf