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Assignment Understanding the Collection Process. Yolanda Campos HCR/230 In a medical office, billing specialist has many jobs. One in particular is how to do collections. I decided that a great learning tool is to form a flow chart can be very useful on following step by step process. The first step is to track overdue bills by reviewing the patient aging report. The patient aging reports analyzed which patient have overdue bills and group them by four categories which are: current or up to date (overdue 30 days) and the 2 nd to 4 th steps are, past due to 31 to 60, 61 to 90, and more than 90 days overdue. Second step is to bill the patient, some patient does not know that their bill is overdue; therefore it will be the first notice to the patient. Third step is to send out a letter, when sending out a letter it must be professional, courteous, brief and straight to the point. Letters remind the patient of their payment option and their responsibility to pay the debt. Fourth step is sending out a second letter, the letter should their responsibility to pay the debt.... View Full Document

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