1, Job
Job
Satisfaction
September 2011
Question of
the Day
the
Why are some
employees more
satisfied than
others?
Job Satisfaction
Job
A pleasurable emotional state
resulting from the appraisal of ones
job or job experiences
S It is based on both cognition
(calculated opinions of your job) and
affect (emotional reactions to your
job)
S
Affect colors cognition, and vice-versa
Job Satisfaction
Job
What kinds of things do you value in
a job--what is it that makes you
satisfied?
Value-Percept
Theory
Theory
Does your job supply
what you value?
S Dissatisfaction =
(Vwant-Vhave) x
(Vimportance)
Value-Percept Theory
Value-Percept
Job Satisfaction
Job
Video: OfficeSpace
Which facets of job
satisfaction is
Peter unhappy with
in this clip?
The Work Itself
The
Job Characteristics Theory
S Jobs are more intrinsically enjoyable when work
tasks are challenging and fulfilling
S Five core job characteristics combine to make
some jobs more rewarding than others
Job Satisfaction
Job
Video: DirtyJobs
Why is Matt Freund
satisfied with his
job?
Exercise
Exercise
Based on Job Characteristics Theory, we can
calculate a satisfaction score for any job using
the Job Diagnostic Survey
S How intrinsically satisfying is it to be a computer
programmer at Initech (whose job is to replace 98
with 1998 in thousands of lines of computer
code)?
Exercise
Exercise
Calculate the satisfaction score for a:
S First grade schoolteacher
S President of the United States
S Standup comedian
Which is the highest? Why?
S Is that the job youd want to have?
Fluctuations in
Satisfaction
Satisfaction
Fluctuations in
Satisfaction
Satisfaction
Even the most satisfied employees
arent satisfied every minute of
every day
Satisfaction levels wax and wane as
a function of mood and emotions
Fluctuations in
Satisfaction
Satisfaction
Mood
Mood
General states of feeling not typically directed at
or caused by anything and not intense enough to
interrupt ongoing thought processes.
S Generally separated into positive and negative
mood
Mood
Mood
Mood
Mood
Job and tasks the work environment
can have a significant impact on
mood
But some people have a
dispositional tendency to be in a
bad mood
S The gripe index
Mood
Mood
123
DISSATISFIEDNEUTRALSATISFIED
1. The Georgia Bulldogs
_________
2. The way people drive
_________
3. An 8.5 by 11 piece of paper
_________
Emotions
Emotions
States of feeling that are often intense, only last
for a few minutes, and are clearly directed at (&
caused by) someone or some circumstance
Unlike moods, emotions have a specific referent
S + Emotions: Joy, Pride, Relief, Hope, Love
S - Emotions: Anger, Fear, Guilt, Sadness, Disgust
Emotions
Emotions
Persistence(minutes)
21
17
Neutral
Positive
EmotionCondition(Induced)
Emotions
Emotions
FELT
An individuals actual
emotions
DISPLAYED
Emotions required &
appropriate to the job
Emotional dissonance: Inconsistencies between the
two
CAN YOU SPOT A FAKE SMILE?
In-Class Activity
Emotional Labor
Emotional
The need to manage emotions to complete job
duties
Many times employees need to showemotions
that they dont feel
Examples: Flight attendants, doctors, teachers
Emotional Labor
Emotional
Two core concepts:
S Surface Acting
S
Suppressing ones felt emotions and faking desired
emotions; putting on an emotional mask; more
inauthentic
S Deep Acting
S
Modifying ones feelings in order to display the
appropriate emotions; more genuine
Emotional Labor
Emotional
Video: Scrubs
Which is an
accurate portrayal
of Dr. Kelso?
S Which is emotional
labor?
Emotional Contagion
Emotional
People can catch emotions of others
S Think about the last time you went shopping...
S
How friendly was the customer service
representative?
S
When you left, how did you feel?
Question of
the Day
the
Why are some
employees more
satisfied than
others?
Question of
the Day
the
Why are some
employees more
satisfied than
others?
How Important is Job
Satisfaction?
Satisfaction?
Moderate positive effect
Strong positive effect
Next Time
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