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Tutorials - Lecture 1 & 3

Course: MANAGEMENT 101, Fall 2011
School: American University in...
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Lecture Tutorials: 1 & 3 Introduction to Logistics & Transportation by: Granit Berisha September 29, 2011 Logistics is that part of SCM that plans, implements, and controls the efficient, effective, forward and reverse flow and storage of goods, services, and related information between the point of origin and point of consumption in order to meet customers requirements. SCM encompasses the...

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Lecture Tutorials: 1 & 3 Introduction to Logistics & Transportation by: Granit Berisha September 29, 2011 Logistics is that part of SCM that plans, implements, and controls the efficient, effective, forward and reverse flow and storage of goods, services, and related information between the point of origin and point of consumption in order to meet customers requirements. SCM encompasses the planning and management of all activities involved in sourcing and procurement, conversion, and all Logistics Management activities. Importantly, it also includes coordination and collaboration with Multiple Choice o By economic utility we mean: a) b) c) d) e) Products being in a form that (1) can be used by the customer and (2) is of value to the customer. Having products available where they are needed by the customers; products are moved from points of lesser value to points of greater value. Having products available when they are needed by customers. The value or usefulness of a product in fulfilling customer needs or wants. The value or usefulness that comes from a customer being able to take possession of a product. Multiple Choice o By possession utility we mean: a) b) c) d) e) Products being in a form that (1) can be used by the customer and (2) is of value to the customer. Having products available where they are needed by the customers; products are moved from points of lesser value to points of greater value. Having products available when they are needed by customers. The value or usefulness of a product in fulfilling customer needs or wants. The value or usefulness that comes from a customer being able to take possession of a product. Multiple Choice o By form utility we mean: a) b) c) d) e) Products being in a form that (1) can be used by the customer and (2) is of value to the customer. Having products available where they are needed by the customers; products are moved from points of lesser value to points of greater value. Having products available when they are needed by customers. The value or usefulness of a product in fulfilling customer needs or wants. The value or usefulness that comes from a customer being able to take possession of a product. Multiple Choice o By place utility we mean: a) b) c) d) e) Products being in a form that (1) can be used by the customer and (2) is of value to the customer. Having products available where they are needed by the customers; products are moved from points of lesser value to points of greater value. Having products available when they are needed by customers. The value or usefulness of a product in fulfilling customer needs or wants. The value or usefulness that comes from a customer being able to take possession of a product. Multiple Choice o By time utility we mean: a) b) c) d) e) Products being in a form that (1) can be used by the customer and (2) is of value to the customer. Having products available where they are needed by the customers; products are moved from points of lesser value to points of greater value. Having products available when they are needed by customers. The value or usefulness of a product in fulfilling customer needs or wants. The value or usefulness that comes from a customer being able to take possession of a product. Multiple Choice o The increased importance of logistics results from the following aspects except: a) b) c) d) e) An increase in economic regulation Changes in customer behavior Technological advances The growing power of retailers Globalization of trade Multiple Choice o Which of the following is a procurement objective: a) b) c) d) e) Supporting organizational goals and objectives Managing the purchasing process effectively and efficiently Managing the supply base Developing strong relationships with other functional groups All of the above Multiple Choice o Obsolete materials means: a) b) c) d) e) Stock that exceeds the reasonable requirements of an organization, perhaps because of an overly optimistic demand forecast. Materials that are not likely to ever be used by the organization that purchased it. Materials that are no longer serviceable, have been discarded, or are a by-product of the production process. Materials that have been spoiled, broken, or otherwise rendered unfit for further use or reclamation (no economic value). None of the above. Multiple Choice o Excess surplus means: a) b) c) d) e) Stock that exceeds the reasonable requirements of an organization, perhaps because of an overly optimistic demand forecast. Materials that are not likely to ever be used by the organization that purchased it. Materials that are no longer serviceable, have been discarded, or are a by-product of the production process. Materials that have been spoiled, broken, or otherwise rendered unfit for further use or reclamation (no economic value). None of the above. Multiple Choice o Scrap materials means: a) b) c) d) e) Stock that exceeds the reasonable requirements of an organization, perhaps of because an overly optimistic demand forecast. Materials that are not likely to ever be used by the organization that purchased it. Materials that are no longer serviceable, have been discarded, or are a by-product of the production process. Materials that have been spoiled, broken, or otherwise rendered unfit for further use or reclamation (no economic value). None of the above. Multiple Choice o Waste materials means: a) b) c) d) e) Stock that exceeds the reasonable requirements of an organization, perhaps because of an overly optimistic demand forecast. Materials that are not likely to ever be used by the organization that purchased it. Materials that are no longer serviceable, have been discarded, or are a by-product of the production process. Materials that have been spoiled, broken, or otherwise rendered unfit for further use or reclamation (no economic value). None of the above. True/False 1. 2. 3. 4. Simultaneous achievement of possession, form, place, and time utility goes a long way towards facilitating and guaranteeing customer satisfaction. T/F Logistics management, materials management, and physical distribution are all the same terms. T/F Systems approach indicates that companys objectives can be realized by recognizing the mutual interdependence of the major functional areas of the firm, such as marketing, production, finance, and logistics. T/F One logistics system fits all companies. T/F True/False 5. 6. 7. Intrafunctional logistics means coordinating inbound logistics, materials management, and physical distribution in a cost-efficient manner that supports an organizations customer service objectives. T/F Marketing channels are sets of interdependent organizations involved in the process of making a product or service available for use or consumption. T/F Sorting function means rearranging the assortment of products as they flow through the channels toward the customer. T/F True/False 8. 9. 10. Logistics chain encompasses all activities associated with the flow and transformation of goods from the raw material stage (extraction), through to the end user, as well as the associated information flows. T/F SC Collaboration would be defined as cooperative, supply chain relationships formal or informal between manufacturing companies and their suppliers, business partners or customers, developed to enhance the overall business performance of both sides. T/F The Primary objective of SCM is optimize the performance of the SC as a whole. Explain or elaborate further 1. 2. 3. 4. 5. 6. Common sense is one key to being an effective logistics manager. The relationship within the firm between logistics and finance. The relationship within the firm between logistics and marketing. The relationship within the firm between logistics and production. There are different supply chain configurations. Identify one and explain. The relational exchanges orientation in the supply chain. Explain or elaborate further 7. 8. 9. 10. 11. 12. 13. The transactional exchanges orientation in the supply chain. The bullwhip effect in inventory control. The JAZ (just about zero) concept in inventory control. How can POS information enhanced communication across organizations in a given supply chain. Explain how regulatory and political considerations can be a barrier to supply chain management. Explain how lack of top management commitment can be a barrier to supply chain management. Explain how reluctance to share, or use, relevant information can be a barrier to supply chain Explain or elaborate further 14. 15. 16. 17. 18. 19. Explain how incompatible information systems can be a barrier to supply chain management. Explain how incompatible corporate cultures can be a barrier to supply chain management. Explain how globalization can be a barrier to supply chain management. List and explain at least two types of benefits coming from e-procurement. List and explain at least two drawbacks coming from eprocurement. Global Procurement is driven by two reasons: factorinput strategy and market-access strategy. Explain one. Match the following terms against their descriptions/definitions 1. 2. 3. 4. Allocation Accumulating Assorting Sorting out 1. Breaking a homogeneous supply into smaller lots 2. Building up assortments of goods for resale, usually to retail customers 3. Sorting a heterogeneous supply of products into stocks that are homogeneous 4. Bringing together similar stocks from different sources SCOR Framework Supply-Chain Operations Reference GSCF Framework Global SupplyChain Forum Key Attributes of Supply Chain Management Supplier Selection and Evaluation This process can be very complex! Reverse marketing (supplier development) refers to a degree of aggressive procurement involved not normally encountered in supplier selection. Quality Issues in Procurement o o o ISO (International Standards Organization) Six Sigma (six standard deviations) Malcolm Baldrige National Quality Award Thank you
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