Week 4 Study Mate
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Week 4 Study Mate

Course Number: GM588 gm588, Fall 2011

College/University: Keller Graduate School...

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Week 4 Study Mate 1. (TCO 8) Which type of team generally functions on an ad-hoc basis rather than an integral part of how work is organized? A ) management teams B ) virtual teams C ) self-managed teams D ) problem-solving teams 2. (TCO 7) _____ is commonly one of the highest initial costs of a quality initiative. A ) New equipment B ) Training C ) Turnover D ) Appraisal 3. (TCO 7) Deming argued that the...

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4 Week Study Mate 1. (TCO 8) Which type of team generally functions on an ad-hoc basis rather than an integral part of how work is organized? A ) management teams B ) virtual teams C ) self-managed teams D ) problem-solving teams 2. (TCO 7) _____ is commonly one of the highest initial costs of a quality initiative. A ) New equipment B ) Training C ) Turnover D ) Appraisal 3. (TCO 7) Deming argued that the performance appraisal process was detrimental because it usually fails to account for _____ factors that affect individual performance. A ) system B ) personal C ) machine D ) technology 4. (TCO 8) The key stages of a team's life cycle include _____. A ) forming. B ) storming. C ) adjourning. D ) all of the above. 5. (TCO 7) Which of the following constitute methods for measuring the effectiveness of human resource practices? A ) employee satisfaction services B ) grievance levels C ) safety performance D ) a, b, and c 6. (TCO 8) In firms that implement Six Sigma efforts, _______ are often targeted as future leaders. A ) Team members. B ) Black belts. C ) Champions. D ) Green belts. 7. (TCO 7) GE's "Work-Out" program is an example of _____. A ) team-based training. B ) 360 feedback. C ) performance appraisal. D ) employee involvement 8. (TCO 7) Hackman and Oldham concluded that which of the following job characteristics have been found to have an impact on critical psychological states? A ) skill variety. B ) task identity. C ) autonomy. D ) all of the above. 9. (TCO 8) _____ is a major shift in how work is performed in the U.S. A ) Union endorsed work B ) Team-based work C ) Bonus-compensated work D ) Managed work 10. (TCO 8) This type of team had its beings in Japan. It was considered a "fad" and is no longer common in many organizations. This team is called _____. A ) self-directed work team. B ) Six Sigma project team. C ) Quality Circle. D ) Management team. 11. (TCO 7) Deming believed that worker motivation is best accomplished by _____. A ) neither internal motivation nor incentives and bonuses. B ) internal motivation rather than incentives and bonuses. C ) incentives and bonuses rather than internal motivation. D ) incentives but not bonuses. 12. (TCO 7) Which of the following would not be considered a leading practice in human resource management? ) A promoting teamwork B ) encourage employee empowerment C ) be concerned about employee motivation D ) focus on cost control 13. (TCO 7) Research has demonstrated that the ______. A ) effectiveness of supervisors is positively related to cooperation and negatively related to competitiveness. B ) effectiveness of supervisors is negatively related to cooperation and positively related to competitiveness. C ) effectiveness of supervisors is positively related to cooperation but unrelated to competitiveness. D ) effectiveness of supervisors is unrelated to cooperation and negatively related to competitiveness. 14. (TCO 7) Herzberg's two-factor theory suggests that two type of factors affect job performance. These factors are _____. A ) referent and release factors. B ) creative and innovative factors. C ) motivation and supervision factors. D ) maintenance and motivational factors. 15. (TCO 8) Which type of team generally functions as an ongoing, integral part of how work is organized rather than on an ad-hoc basis? A ) management teams B ) project teams C ) quality circles D ) problem-solving team 16. A) B) C) D) (TCO 7) Which of the following is not true regarding the Taylor system? work processes were controlled externally workers who run the process control it people are a part of the process managers carefully controlled people 17. (TCO 7) Employee suggestion systems have been used to identify ways to _____. A ) improve quality. B ) reduce costs. C ) improve worker safety. D ) all of the above. 18. (TCO 8) Research has demonstrated that the important lessons learned by Six Sigma project teams are to _____. A ) determine who the stakeholders are for the project. B ) ask stakeholders for their input on how to improve the process. C ) develop a clear vision for the project. D ) align the project with organizational capabilities. 19. (TCO 7) Under Herzberg's theory of motivation, worker safety would represent a _____ factor and advancement would represent a _____ factor. A ) motivational, maintenance B ) maintenance, motivational C ) attribute, innovative D ) innovative, attribute 20. A) B) C) D) (TCO 7) The Taylor system improved _____ at the expense of _____. union relations, productivity quality, union relations planning, execution productivity, worker creativity

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