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Michigan State University - SCM - 303
Part 1Chapter 2 Dimensions of product qualityQuality- A products quality is its fitness for consumption by the customer whobought it. It is an assessment of how well the customers expectations are met.Dimensions of Product-Related Competitive Prioriti
Michigan State University - SCM - 303
Exam 3 Outline SCM 303Chapter 12Demand Planning: Forecasting and demand management\Demand Planning- the combined process of forecasting and managing customer demands tocreate a planned pattern of demand that meets the firms operational and financial g
Michigan State University - SCM - 303
Chapter 12 Formulas Bias= Means forecast error(MFE) =Means absolute deviation(MAD) =Means absolute percentage error (MAPE)=Chapter 12 pg 351 moving average formula and weighted moving averageExponential smoothing formula pg 354 and smoothing coeffici
Michigan State University - SCM - 303
Demand Planning,Forecasting, andManagement-1- Michigan State University, 2010Key Terms Demand planning: a process whereby managers striveto build a match between the demands of customersand the productive capacity that the OperationsManagement sy
Michigan State University - SCM - 303
Sales and Operations Planning Michigan State University, 2011Sales and Operations Planning: AggregatePlanning Medium term (3-18 months) Many decisions are constrained Must decide things such as #ofshifts/product mix/overtime/contracting/hiring Vs.
Michigan State University - SCM - 303
Total Quality Managementand Lean Systems-1- Michigan State University, 2011Total Quality Management A corporate approach to the implementation anddelivery of higher quality products and servicesin less time to the market Quality the answer, not th
Michigan State University - SCM - 303
Dependent Demand RequirementsDependentPlanning SystemsPlanning-1- Michigan State University, 2010MRP Process Independent vs. dependent demand. MRP: Materials requirements planning. Master production schedule. BOM: Bill of materials. Inventory r
Michigan State University - SCM - 303
SCM 303Independent Demand InventoryIndependentManagementManagement-1- Michigan State University, 2010 Demand that is random or unpredictable Demand not linked to another scheduled product orevent Examples- Maintenance supplies- Repair parts-
Michigan State University - SCM - 303
SCM 303Customer Management-1- Michigan State University, 2010Customer Management Design and execution of the processes that providecustomers with products and services they desire.CustomerSuccessAssist customersin meeting objectivesCustomer Sat
Michigan State University - SCM - 303
Chapter 14Average Inventory- Average inventory = order quantity/2Reorder point (ROP)- = (Avg. Daily Demand)(Lead time) + Safety StockTAC- = Annual ordering cost +annual carrying cost with price breaks add annual product costAnnual ordering cost= Co(or
Michigan State University - SCM - 303
Chapter 14 Independent Demand InventoryPlanningIndependent Demand- Demand that is unpredictable or random. Demand not linked to anotherscheduled product or event. Ex. Maintenance Supplies, Repair parts, Customer Demand.Dependent Demand- demand that is
Michigan State University - SCM - 303
SCM 303Introduction to Supply Chain ManagementFall 2011Professor: Dr. M. Bixby CooperOffice Hours: 8:30-10:30 Monday and Wednesday and by appointmentOffice: N328 NBCPhone: 517-432-6413E-Mail: cooperm@bus.msu.eduAcademic Specialist: Mr. Justin Jagg
Michigan State University - SCM - 303
Logistics Management Michigan State University, 2011Logistics of Business is Big Business Total logistics expenditure of United StatesFirms in 2010 was almost 10% of GDP Global logistics expenditure in 2008 exceeded $9 Trillion (US) 10-30% of total
Michigan State University - SCM - 303
Supply Management The Eli Broad College of Business,Michigan State University, 2011Purchasing View of the WorldThe Marketing ViewpointSupplierMarketing InitiativePurchaserPurchasing ResponseThe Purchasing ViewpointSupplierPurchasing Initiative
Michigan State University - SCM - 303
1STUDY OUTLINE FOR CHAPTER 1INTRODUCTION TO MANAGING OPERATIONS ACROSS THE SUPPLY CHAIN1. What is operations management?The management of processes used to design supply, prodice, and deliver valuable goods andservices to customers.2.Define supply
Michigan State University - SCM - 303
SCM 303Fundamentals of Inventory-1- Michigan State University, 2010Supply Chain Management and InventoryManagement A major emphasis over the past two decadeshas been placed on reducing the amount ofinventory There are many who argue that havingi
Michigan State University - SCM - 303
SCM303 ExamExam covers Chapters 1,2,3,5,7 and lecture material. The supplements to chapters 3 and 5 arenot included. There are questions from lecture that are not answered in the reading. There arequestions from the reading that were not discussed in l
Michigan State University - SCM - 303
Managing Processes and Capabilities1 The Eli Broad College of Business,Michigan State University, 2011What is a process? A system of structured activities that use resources toturn inputs into valuable outputs. Process thinking views activities in
Michigan State University - SCM - 303
Manufacturing and ServiceProcess Choices1 The Eli Broad College of Business,Michigan State University, 2010Economies & Diseconomies of scale Economies of Scale: as volume increases, unitcosts decrease to an optimal level Diseconomies of Scale: uni
Michigan State University - SCM - 303
Chapter 2:Operations and Supply Chain Strategy Michigan State University, 2011- 1 Michigan State University, 2011Levels of Strategic PlanningEnvironmentCorporate CultureStrategic QuestionsCorporate StrategyBusiness StrategiesSBUWhat business(es
Michigan State University - SCM - 303
SCM 303: Introduction toSupply Chain Management Michigan State UniversityTodays Agenda Discussion of Syllabus, course administration, andground rules Gain an understanding of what is meant by Supply Chain Supply Chain Management-2- Michigan Stat
Michigan State University - MKT - 327
Promotional chapters most important- personal selling, advertising,sales promotion; spend most time hereChapter 10 Developing New products and ServicesI.What are products and services?Classifying ProductsII.III.Producto Good, service, or idea cons
Michigan State University - MKT - 327
McGraw-Hill/IrwinCopyright 2011 by The McGraw-Hill Companies, Inc. All rights reserved.LEARNING OBJECTIVES (LO)AFTER READING CHAPTER 10, YOU SHOULD BE ABLE TO:LO1Recognize the various terms thatpertain to products and services.LO2Identify the ways
Michigan State University - MKT - 327
MKT327Ch.11:ManagingSuccessfulProducts,Services,andBrands05:14*Figure111/1B:Howstagesoftheproductlifecyclerelatetoafirmsmarketingobjectivesandmarketingmixactions(dontmemorize,butknowthegeneralideas marketingobjective,competition,marketingmix)Introdu
Michigan State University - MKT - 327
MKT327:Ch.14RetailingandWholesaling*OnlythingreallygettingintoisRETAILINGI.TheValueofRetailingRetailingsellingtoendusersConsumerUtilitiesOfferedbyRetailingPlaceFormPossessionTimeTheGlobalEconomicImpactofRetailingII.ClassifyingRetailOutletsFormo
Michigan State University - MKT - 327
MKT327:Ch.18ImplementingInteractiveandMultichannelMarketing05:13Shorterchapterintermsofpossibleitemsonexam*Promotionalchaptersmostimportantpersonalselling,advertising,salespromotion; spendmosttimehereI.CreatingCustomerValue,Relationships,andExperien
Michigan State University - MKT - 327
McGraw-Hill/IrwinCopyright 2011 by The McGraw-Hill Companies, Inc. All rights reserved.LEARNING OBJECTIVES (LO)AFTER READING CHAPTER 18, YOU SHOULD BE ABLE TO:LO1LO2Describe what interactive marketingis and how it creates customer value,customer r
Michigan State University - MKT - 327
McGraw-Hill/IrwinCopyright 2011 by The McGraw-Hill Companies, Inc. All rights reserved.LEARNING OBJECTIVES (LO)AFTER READING CHAPTER 16, YOU SHOULD BE ABLE TO:LO1Explain the differences betweenproduct advertising and institutionaladvertising and th
Michigan State University - MKT - 327
McGraw-Hill/IrwinCopyright 2011 by The McGraw-Hill Companies, Inc. All rights reserved.LEARNING OBJECTIVES (LO)AFTER READING CHAPTER 17, YOU SHOULD BE ABLE TO:LO1Discuss the nature and scope ofpersonal selling and salesmanagement in marketing.LO2
Michigan State University - MKT - 327
CHAPTER 12 NOTESPricing Price= know definition and difference between cost Barter- known as something other than money- used to be known as the land of thecheap tradersbut last 20-30 years US has moved away from bartering.o US is not comfortable with
Michigan State University - MKT - 327
McGraw-Hill/IrwinCopyright 2011 by The McGraw-Hill Companies, Inc. All rights reserved.LEARNING OBJECTIVES (LO)AFTER READING CHAPTER 15, YOU SHOULD BE ABLE TO:LO1Discuss integrated marketingcommunication and thecommunication process.LO2Describe t
Michigan State University - MKT - 327
McGraw-Hill/IrwinCopyright 2011 by The McGraw-Hill Companies, Inc. All rights reserved.LEARNING OBJECTIVES (LO)AFTER READING CHAPTER 14, YOU SHOULD BE ABLE TO:LO1Identify retailers in terms of theutilities they provide.LO2Explain the alternative w
Michigan State University - MKT - 327
McGraw-Hill/IrwinCopyright 2011 by The McGraw-Hill Companies, Inc. All rights reserved.LEARNING OBJECTIVES (LO)AFTER READING CHAPTER 13, YOU SHOULD BE ABLE TO:LO1LO2Explain what is meant by a marketingchannel of distribution and whyintermediaries
Michigan State University - MKT - 327
CHAPTER 18Interactive & multichannel Marketing(This chapter is shorter in terms of questions on the exam)Promotional Chapters:Personal SellingAdvertisingPromotional*.com boom 1995-1999.com bust 2000 (2nd half of 2000)Didnt bust, kept going up bu
Michigan State University - MKT - 327
CHAPTER 17 NOTESPersonal Selling:Ideally best form of selling because of the one on onenessEx.) Door to door salesman (difficult today though)At its core its most persuasive in marketing* Sales people: Link firm and its customers Are the firm in cos
Michigan State University - MKT - 327
MarketingInstructor LakePaper and Presentation GuidelinesTeam-based Research/Marketing StrategyMemoGroup size:4-5 (See instructor for questions or deviations)Due:Paper due on last day we meetPaper length:2-3 single space pages at most.Format:Se
Michigan State University - MKT - 327
McGraw-Hill/IrwinCopyright 2011 by The McGraw-Hill Companies, Inc. All rights reserved.LEARNING OBJECTIVES (LO)AFTER READING CHAPTER 11, YOU SHOULD BE ABLE TO:LO1Explain the product life cycle concept.LO2Identify ways that marketingexecutives mana
Michigan State University - MKT - 327
McGraw-Hill/IrwinCopyright 2011 by The McGraw-Hill Companies, Inc. All rights reserved.LEARNING OBJECTIVES (LO)AFTER READING CHAPTER 12, YOU SHOULD BE ABLE TO:LO1Describe the nature and importance ofpricing and the approaches used toselect an appro
Michigan State University - MKT - 327
McGraw-Hill/IrwinCopyright 2011 by The McGraw-Hill Companies, Inc. All rights reserved.LEARNING OBJECTIVES (LO)AFTER READING CHAPTER 9, YOU SHOULD BE ABLE TO:LO1Explain what market segmentation isand when to use it.LO2Identify the five steps invol
Michigan State University - MKT - 327
McGraw-Hill/IrwinCopyright 2011 by The McGraw-Hill Companies, Inc. All rights reserved.LEARNING OBJECTIVES (LO)AFTER READING CHAPTER 3, YOU SHOULD BE ABLE TO:LO1Explain how environmental scanningprovides information about social,economic, technolog
Michigan State University - MKT - 327
McGraw-Hill/IrwinCopyright 2011 by The McGraw-Hill Companies, Inc. All rights reserved.LEARNING OBJECTIVES (LO)AFTER READING CHAPTER 2, YOU SHOULD BE ABLE TO:LO1Describe two kinds of organizationsand the three levels of strategy inthem.LO2Describ
Michigan State University - MKT - 327
McGraw-Hill/IrwinCopyright 2011 by The McGraw-Hill Companies, Inc. All rights reserved.LEARNING OBJECTIVES (LO)AFTER READING CHAPTER 1, YOU SHOULD BE ABLE TO:LO1Define marketing and identify thediverse factors influencing marketingactivities.LO2E
Michigan State University - IAH - 207
Midterm NotesFour fold hermeneutics- 1) Literal- find the facts 2) Allegorical- symbolic [good/evil] somethingcould be used such as faith. 3) Moral- learning how to live ethically 4) Anagocic- Mysticalinterpretation something such as nature.ThemesAxe
Waterloo - ACTSC - 431
SOLUTIONS TO MIDTERM TEST # 1 ACTSC 431/831, FALL20111. (a) Prcfw_Y L > 60 = 1 Prcfw_Y L 60 = 1 Prcfw_50 + 0.8(X 50) 60 = 0.375.(b) Prcfw_Y P 40 = Prcfw_Y L 40|X > 20 = Prcfw_X 40|X > 20 = 0.25.(c) E (Y L ) =5020x1dx100+8050 (50+ 0.8(x 50)
Waterloo - ACTSC - 431
SOLUTIONS TO MIDTERM TEST # 2 ACTSC 431/831, FALL2011k=11. It follows from E (N ) =kpk =k=1bk (a + k )pk1 that E (N ) =2. The loss elimination ratio in the current year is LERX (20) =a+b.1aE (X 20)E (X )= 0.51775.3. (a) Let Ij = 1 if Xj > 3
Waterloo - ACTSC - 431
Answers to Practice Questions 1 ACTSC 431/831, FALL 20111. (a)FY (y ) = Prcfw_Y y |N = 0 Prcfw_N = 0 + Prcfw_Y y |1 N 5 Prcfw_1 N 5+ Prcfw_Y y |N > 5 Prcfw_N > 50,y < 0,y/100y/2001 0.5 e 0.2 e, y 0.=(b) The probability is Prcfw_Y > 500 = 1 FY
Waterloo - ACTSC - 431
Practice Questions 1 ACTSC 431/831, FALL 20111. Let Y be the total loss in an insurance portfolio and N be the number of claims in theportfolio. If N = 0, then Y = 0. If 1 N 5, then Y has an exponential distributionwith mean 100. If N > 5, then Y has a
Waterloo - ACTSC - 431
Answers to Practice Questions 2 ACTSC 431/831, FALL 20111. Let X1 = 1/ X and X2 = eX .(a) We have E (X1 ) =1f (x)dx0xX= and E (X2 ) = E (eX ) = MX (1) = 16/9.Thus, E (Y ) = 0.2E (X1 ) + 0.8E (X2 ) = 1.7767.(b) The probability is Prcfw_Y > E (Y )
Waterloo - ACTSC - 431
Practice Questions 2 ACTSC 431/831, FALL 20111. Suppose that loss Y has a two-point mixture distribution with the following cdf:FY (y ) = 0.2F1 (y ) + 0.8F2 (y ) for all y,where F1 (y ) and F2 (y ) are the distribution functions of 1X and eX , respecti
Waterloo - ACTSC - 431
Answers to Practice Questions 3 ACTSC 431/831, FALL 20111. (a) Prcfw_X < 1 = 0.75.(b) The distribution of X is neither DFR nor IFR.(c) X 4 has a heavier tail than X .2. (a) We have a = 600. Then, V ar(X ) = 35.42.(b) We havexFX (x) =fX (t)dt =0,
Waterloo - ACTSC - 431
Practice Questions 3 ACTSC 431/831, FALL 20111. The conditional hazard rate function of loss X , given = , is h(x|) = x3 . The distributionof is a gamma distribution G(2, 4).(a) Calculate the probability that the loss is less than one.(b) Justify if t
Waterloo - ACTSC - 431
ANSWERS TO PRACTICE QUESTIONS 4 ACTSC 431/831, FALL 20111. Use the pgf of X to prove that X is innitely divisible.2. (a) Let v = Prcfw_Xj 50. Use PN P (z ) = PN L (1 + v (z 1) to prove that N P isinnitely divisible.i. V ar(N P ) = 2108.05.(b)ii. Cov
Waterloo - ACTSC - 431
Practice Questions 4 ACTSC 431/831, FALL 20111. Prove that if X has a mixed Poisson distribution and the mixing distribution is innitelydivisible, then X is innitely divisible.2. Let N L be the number of losses. The size of the j th loss is Xj . Assume
Waterloo - ACTSC - 431
Practice Questions 5 ACTSC 431/831, FALL 20111. The aggregate losses for an insurer is S , which has the following pdffS (x) =2500/x5 , x 5;0,otherwise.The premium charged by the insurer is equal to (1+)E [S ], which is called the expectedvalue pri
Waterloo - ACTSC - 431
ANSWERS TO PRACTICES QUESTIONS 5 ACTSC 431/831, FALL 20111. We have625, x 5,x4250020x 5 dx = ,x35502 2500xdx (E (S )2 = .5x95FS (x) = Prcfw_S x = 1 E (S ) =V ar(S ) =Thus, Pr cfw_S (1 + )E [S ] = Pr S E [S ] + V ar(S ) = 0.95 gives =
Waterloo - ACTSC - 431
ANSWERS TO PRACTICE QUESTIONS 6 ACTSC 431/831, FALL 20111. (a) The probability isPrcfw_N 3 = 1, N 5 = 2 = Prcfw_N 3 = 1 Prcfw_N 2 = 1 = 0.02747.12121212(b) The probability is Prcfw_N 1 = 0|N 1 = 3 =1252(c) The probability is2Prcfw_N1 =0 Prcf
Waterloo - ACTSC - 431
Practice Questions 6 ACTSC 331, FALL 20111. The surplus process of an insurer is Ut = u + 1.2 t Nt Xi , t 0, where u 0 is thei=1initial surplus; the claim number process cfw_Nt , t 0 is a Poisson process with rate1; and the claim sizes cfw_X1 , X2 , .
Waterloo - ACTSC - 431
Project ACTSC 831, FALL 2011Project deadline: 4:00 pm, Friday, December 9. Please submit a hard copy of your projectto M3 4012 or email a PDF le of your project to jcai@uwaterloo.ca by the deadline.Project requirement: Projects must be typed using LaTe
Waterloo - ACTSC - 431
Review Notes for Loss Models 1 ACTSC 431/831, Fall 2011Part 1 Random Variables and Distributional Quantities The distribution function (df ) or cumulative distribution function (cdf ) andsurvival function (sf ) of a random variable (rv) X are dened by
Waterloo - ACTSC - 431
Review Notes for Loss Models 1 - ACTSC 431/831, FALL 2011Part 2 Severity Models1. Severity models are distributions that are used to model the distribution of theamount of a claim/loss.2. The distribution function F (y ) of a random variable Y is call
Waterloo - ACTSC - 431
Review Notes for Loss Models 1 - ACTSC 431/831, FALL 2011Part 3 Frequency Models1. Frequency models are used to model the number of events or claims/losses.2. A counting random variable N is a nonnegative integer-valued random variablewith pf pk = Pcf