TB ch05-31dc5 (1)
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TB ch05-31dc5 (1)

Course Number: BUS 3110, Spring 2011

College/University: Utah Valley University

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CHAPTER 5 ORGANIZATIONAL GOAL SETTING AND PLANNING True/False Questions *1. 2. 3. *4. 5. *6. 7. 8. 9. Of the four management functions, leading is considered the most fundamental because all other activities stem from leading. The act of determining the organization's goals and the means for achieving them is called goal setting. The mission is the basis for the operational level of goals and plans, which in turn...

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5 CHAPTER ORGANIZATIONAL GOAL SETTING AND PLANNING True/False Questions *1. 2. 3. *4. 5. *6. 7. 8. 9. Of the four management functions, leading is considered the most fundamental because all other activities stem from leading. The act of determining the organization's goals and the means for achieving them is called goal setting. The mission is the basis for the operational level of goals and plans, which in turn shapes the tactical level and strategic level. Plans provide an organizational standard of assessment. A goal provides the "why" of an organization's or subunit's existence whereas a plan tells "how" to achieve the goal. Mission statements often reveal the company's philosophy as well as its reason for existing. Strategic plans and goals are those that focus on where the organization wants to be in the future and pertain to the organization as a whole. A mission statement is a broad statement of where the organization wants to be in the future. Operational plans and goals are those that focus on the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals. Strategic goals typically are the responsibility of first-line supervisors. One of the characteristics of effective goal setting is the allocation of limited rewards. When goals are specific, measurable, challenging and linked to rewards, they are most effective. For employees to feel motivated, the goals should be easy so that they can achieve them easily which in turn increases their motivation level. 10. *11. 12. 13. 138 Chapter 5 Organizational Goal Setting and Planning 14. 15. 16. 17. 18. *19. 20. *21. 22. *23. 24. 25. *26. 27. MBO refers to managing by opportunity. Reviewing progress is the most difficult step in an MBO process. One of the problems with the MBO process is that strategic goals may be displaced by operational goals. Standing plans define how the company will respond to specific situations such as natural emergencies or competitive setbacks. Procedures focus on goals and plans while policies focus on the specific steps that organizational members use. The three stages of crisis management are prevention, control, and containment. A centralized planning group is a temporary group consisting of line managers responsible for developing strategic plans. Because the Montblanc brand appeals to the luxury market better than its other competitors, this can be called its core competence. The interaction of marketing and sales working together to produce profit greater than the total of both working separately is an example of synergy. The sum of benefits received and costs paid by the customer is referred to as value. SWOT analysis includes a review of the internal threats and opportunities. Opportunities are characteristics of the internal environment that have the potential to help the organization achieve or exceed its strategic goals. According to Porter, the bargaining power of the government is one of the five competitive forces that affect an organization's competitive environment. With a focus strategy, the organization concentrates on a specific regional market or buyer group. Multiple Choice Questions *1. A desired future state that an organization attempts to realize is called a(n): a. plan b. vision c. goal d. mission statement e. policy If an organizational plan is a blueprint for goal achievement and it specifies such 2. Chapter 5 Organizational Goal Setting and Planning 139 things as schedules and tasks necessary for resource allocations, what are the activities called for achieving these goals? a. organizing b. planning c. scheduling d. controlling e. staffing *3. Companies within North America's pulp and paper industry need to engage in creating a blueprint for how they shall remain profitable as the consumption of newsprint declines dramatically. In other words, the pulp and paper producers need to engage in: a. organizing b. planning c. scheduling d. controlling e. staffing The use of paper is declining. This is bad news for the pulp and paper industry in North America. Obviously, one of the _____ of that industry is to stop the decline. a. plans b. visions c. goals d. mission statements e. policies _____ specify future ends and _____ specify today's means. a. Goals; plans b. Plans; goals c. Planning; organizing d. Ideas; behaviors e. Mission; vision A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as a(n): a. goal b. plan c. mission d. vision e. objective Of the four management functions, _____ is considered the most fundamental. a. leading b. planning c. controlling d. organizing e. coordinating *4. 5. 6. 7. 140 Chapter 5 Organizational Goal Setting and Planning 8. The _____ is the basis for the strategic level of goals and plans which in turn shapes the _____ and _____ level. a. goal, mission, tactical b. objective, operational, mission c. operational goal, mission, tactical d. mission, tactical, operational e. tactical plan, operational, mission Which of these is primarily responsible for operational goals and plans? a. middle management b. board of directors c. consultants d. senior management e. lower management _____ is (are) primarily concerned with tactical goals and plans. a. Middle management b. Board of directors c. Consultants d. Senior management e. Lower management Which of these is primarily responsible for strategic goals and plans? a. middle management b. board of directors c. consultants d. senior management e. lower management The complexity and uncertainty of today's environment requires managers to engage in planning. In addition to improving financial and operational performance, developing explicit goals and plans is important because of the internal and external messages they send. Which of the following is one of the benefits provided by explicit goals and plans sent as messages to internal and external audiences? a. less need for empowerment b. resource allocation c. total quality management d. a reduction in the number of goals needed e. more input into building scenarios The use of paper is declining. This is bad news for the pulp and paper industry in North America. Top management at Abitibi, the world's largest paper producer, hopes sales of unprofitable assets and consolidation of divisions will allow them to survive. The explicit message the companies within the pulp and paper industries are sending to employees is: 9. 10. 11. *12. *13. Chapter 5 Organizational Goal Setting and Planning 141 a. b. c. d. e. *14. source of motivation and commitment less need for empowerment more need for autonomy less need for tactical and operational planning more use of motivational theory Adrian Luka is a human resource manager at a food distribution company. He recently attended a seminar on goal setting. He wishes to use goals to provide a sense of direction to his staff. He is using goals as a: a. way to legitimize his department b. source of motivation c. standard of performance d. guide to action e. way to impress others The use of paper is declining. This is bad news for the pulp and paper industry in North America. Top management at Abitibi, the world's largest paper producer, hopes sales of unprofitable assets and consolidation of divisions will allow them to survive. This is an example of: a. tactical planning b. a mission statement c. strategic planning d. strategic implementation e. operation planning *15. 16. Montblanc has been a popular luxury brand of pen for years. The luxury pen market is a small one. In the last decade, Montblanc has added luxury watches. In its _____, the company wanted to expand beyond watches and take advantage of the prestige associated with the Montblanc brand. a. tactical planning b. mission statement c. strategic goal d. strategic implementation e. operation planning *17. Kraft is phasing out divisions that account for less than five percent of its total revenues. This includes its pizza division. The decision to close this division for the good of the whole organization would have required: a. tactical planning b. a mission statement c. strategic planning d. strategic implementation e. operation planning Mandell is a first-line supervisor at Tembrec, a paper producer in Ontario. This means he is most concerned with: *18. 142 Chapter 5 Organizational Goal Setting and Planning a. b. c. d. e. 19. operational goals tactical plans strategic goals strategic implementations contingency plans Which of these symbolizes the legitimacy of the organization to external audiences? a. operational goals b. tactical plans c. strategic goals d. mission statement e. tactical goals A goal provides the _____ of an organization's existence, whereas a plan tells ______ to achieve the goal. a. when; why b. how; why c. why; how d. how; when e. who; why An organization's ______ describes what the organization stands for and its reason for existence. a. goal b. plan c. structure d. strategy e. mission The planning process begins with: a. the development of operational goals b. the development of a mission statement c. communication of goals to the rest of the organization d. a company-wide meeting e. brainstorming Mission statements describe: a. corporate values b. how often the company's mission will be updated c. competitive advantage goals d. the company's strategic goals e. all of these "We respect our employees and value their diversity" is an example of a statement you are most likely to find in an organization's: a. mission b. strategic goals c. tactical goals 20. 21. *22. *23. 24. Chapter 5 Organizational Goal Setting and Planning 143 d. e. 25. strategic plans tactical plans At the top of the goal hierarchy is the: a. strategic goal b. tactical goal c. operational formulation d. mission e. strategic implementation Broad statements describing where the organization wants to be in the future are called: a. strategic objectives b. strategic goals c. strategic plans d. strategic statements e. mission statements White House Foods has a very simple _____. It says, "In all we do, we do our best." a. strategic goal b. tactical goal c. operational formulation d. mission statement e. strategic implementation The official goals of the organization are best represented by: a. strategic goals b. tactical goals c. operational goals d. competitive goals e. contingency goals Which of these are called the action steps by which an organization intends to attain its strategic goals? a. tactical goals b. operational goals c. tactical plans d. operational plans e. strategic plans A long-term time frame is most closely associated with: a. operational plans b. tactical plans c. strategic plans d. mission plans e. tactical goals *26. *27. *28. 29. 30. 144 Chapter 5 Organizational Goal Setting and Planning *31. Augustus Eure is a mid-level manager at General Electric. He is most likely responsible for the achievement of _____ goals. a. operational b. tactical c. strategic d. lower-level e. top-level Jeffrey Immelt is the chief executive and chairman of General Electric. He would be involved in the development of_____ goals. a. operational b. tactical c. strategic d. lower-level e. top-level Goals that define the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals are called: a. strategic goals b. tactical goals c. operational goals d. a mission e. a plan The use of paper is declining. This is bad news for the pulp and paper industry in North America. Top management at Abitibi, the world's largest paper producer, hopes sales of unprofitable assets and consolidation of divisions will allow them to survive. A(n) _____ plan in support of this sale of unprofitable assets was a decision to sell the company's half a million acre of forest in northwestern Ontario. a. operational b. tactical c. strategic d. lower-level e. top-level _____ goals lead to the attainment of _____ goals, which in turn lead to the attainment of _____ goals. a. Operational, strategic, tactical b. Tactical, operational, strategic c. Strategic, tactical, operational d. Operational, tactical, strategic e. Tactical, strategic, operational The operational plan should contain goals. What is a requirement of those goals in order to make them achievable? a. They must be stated in obscure and broad terms. *32. 33. *34. *35. 36. Chapter 5 Organizational Goal Setting and Planning 145 b. c. d. e. 37. They must be stated in quantifiable terms and describe how they will be achieved. They must reflect what the past has taught the organization. They must be stated in simplistic terms and must ask "open-ended" questions. They must be all inclusive and address the organizational mission. Which of these represent plans developed at the organization's lower levels that specify action steps toward achieving operational goals and that support tactical planning activities? a. tactical plans b. strategic plans c. operational plans d. supervisory plans e. organizational plans Specific results expected from individuals are called: a. operational goals b. tactical goals c. strategic goals d. operational plans e. mission statements Which of the following is NOT one of the characteristics of effective goal setting? a. specific and measurable b. challenging but realistic c. linked to rewards d. goals with time period over which they will be achieved e. goals set for every aspect of employee behavior When the new manager at the plastics fabricating plant set more than twenty goals for each of her 85 employees, these goals are ineffective because they: a. are not specific and measurable b. are not challenging but realistic c. do not cover key result areas d. are not defined be a time period e. are not linked to rewards The use of paper is declining. This is bad news for the pulp and paper industry in North America. If one of the North American producers of paper set as its goal "to increase profits next year," this goal would be ineffective because it: a. is not specific and measurable b. is not challenging but realistic c. does not cover key result areas d. is not defined be a time period e. is not linked to rewards All of the following are characteristics of effective goal setting EXCEPT: 38. 39. *40. *41. 42. 146 Chapter 5 Organizational Goal Setting and Planning a. b. c. d. e. *43. goals should be challenging but not unreasonably difficult goals should be set for every aspect of employee behavior goals should be specific and measurable goals should cover key results area goals should be linked to rewards Katherine Emil is a cosmetics salesperson at a large retail store. She was assigned a goal of $25,000 in sales for the current quarter. She is unhappy because she knows that the most any salesperson has sold in one quarter in the past is $15,000. Emil's goal of $25,000: a. is not specific and measurable b. is not realistic c. is irrelevant d. is lacking a specific time period e. does not cover key result area The effectiveness of goals depends on the extent to which goal achievement is linked to: a. horizontal communication b. salary increases c. empowerment opportunities d. synergistic feedback e. scenario building The first step in the MBO process is to: a. set goals b. develop action plans c. appraise overall performance d. review progress e. set up feedback mechanism In using MBO, objectives should be set by: a. the human resource manager b. the employee c. the supervisor and the employee jointly d. the accounting department e. top management alone _____ is a method of management whereby managers and employees define goals for every department, project, and person and use them to monitor subsequent performance. a. Organizational planning b. Management by objectives c. Goal setting d. Mission development e. Vision development *44. *45. *46. 47. *48. What is the appropriate sequence of the MBO activities? Chapter 5 Organizational Goal Setting and Planning 147 a. b. c. d. e. 49. setting goals, developing action plans, reviewing progress, and appraising overall performance developing action plans, setting goals, reviewing progress, and appraising overall performance setting goals, developing action plans, appraising overall performance, and reviewing progress developing action plans, setting goals, appraising overall performance, and reviewing progress determining problem, seeking alternative solutions, choosing solution, feedback, and reviewing progress. Dixon Corporation is currently implementing an MBO program. Managers and employees jointly set objectives and develop action plans, and goal achievement is evaluated on an annual basis. Dixon is missing which major activity that must occur in order for MBO to be successful? a. developing a mission statement b. developing tactical goals c. reviewing progress d. reviewing operational plans e. feedback implementation Camping Equipment, Inc. has used MBO for the past year. Top management just finished evaluating overall performance. The next step in the MBO process should be to: a. develop new action plans b. develop new objectives based on the review of last year's performance c. begin a new MBO cycle, using the same objectives as last year d. determine individual response to MBO process e. create new MBO networks The final step in the MBO process is: a. periodic review of the progress b. developing an action plan c. carefully evaluating whether annual objectives have been achieved d. setting the objectives with employees e. selling the concept to employees One major problem with MBO is: a. it discourages individual creativity b. it does not work well in constantly changing environments c. it decreases employee motivation d. it does not work well in non-profit organizations e. it works best when only one level of the organization is involved at a time Which of the following is NOT one of the benefits of MBO? a. Performance can be improved at all company levels. b. Employees are motivated. c. Efforts are focused on activities that will lead to goal attainment. *50. 51. *52. 53. 148 Chapter 5 Organizational Goal Setting and Planning d. e. 54. Operational goals are able to displace strategic goals. Individual and department goals are aligned with company goals. Single-use plans are: a. plans that are developed to achieve a set of goals that are unlikely to be repeated in the future b. plans that used to provide guidance for tasks performed repeatedly within the organization c. plans that define company responses to specific situations, such as emergencies or setbacks d. most important in the organizations e. None of the above Standing plans are: a. plans that are developed to achieve a set of goals that are unlikely to be repeated in the future b. plans that used to provide guidance for tasks performed repeatedly within the organization c. plans that define company responses to specific situations, such as emergencies or setbacks d. the most important plans in any organizations e. exemplified by programs and projects 55. *56. Which of the following is an example of standing plans? a. programs b. project c. procedures d. missions valuations e. *57. Boise is a pulp and paper producing company in the United States. It needs to reverse a decline in its profits. It has set up a _____ in which it will sell its newsprint mill in Louisiana. a. contingency plan b. standing plan c. synergistic plan d. mission e. single-use plan Contingency plans are: a. plans that are developed to achieve a set of goals that are unlikely to be repeated in the future b. plans that used to provide guidance for tasks performed repeatedly within the organization c. plans that define company responses to specific situations, such as emergencies or setbacks d. most important in the organizations e. None of the above 58. Chapter 5 Organizational Goal Setting and Planning 149 59. A project is an example of a: a. policy b. standing plan c. procedure d. single-use plan e. rule Bionics, Inc. requires that all employees who take sick leave bring a note from their doctor when returning to work. This is an example of a: a. single-plan use b. standing plan c. program d. procedure e. contingency plan _____ involves looking at current trends and discontinuities and visualizing future possibilities. a. Environmental feedback b. Situational analysis c. Scenario building d. Role playing e. Continual feedback Which of the following is NOT a step in the containment stage in crisis management? a. meet safety and emotional needs b. return to business c. set up effective communications systems d. get the awful truth out e. activate the crisis management plan During the ______ stage of his company's crisis management, Horrice Cortez must ensure that the stakeholders' physical and emotional needs are met. a. prevention b. preparation c. containment d. response e. activation A company that allows its line managers to take responsibility for strategic planning is using a: a. centralized planning department b. decentralized planning staff c. planning task force d. centralized planning committee e. command-and-control *60. *61. 62. 63. *64. 150 Chapter 5 Organizational Goal Setting and Planning *65 Event-driven planning: a. is a continuous, sequential process b. is evolutionary and interactive c. allows for flexibility to adapt to market forces d. focuses on process e. is described by all of these _____ is the set of decisions and actions used to formulate and implement strategies that will provide a competitively superior fit between the organization and its environment. a. Contingency plan b. Supervisory level strategy c. Strategic management d. Middle level strategy e. A mission statement The purpose of the strategic process is to help managers answer questions such as: a. Who should be my replacement? b. Where do we get our printer paper? c. Whose turn is it to buy coffee for the "coffee club"? d. Whose birthday do we celebrate at this week's "pie day"? e. What changes and trends are occurring in the competitive environment? The plan of action that prescribes resource allocation and other activities for dealing with the environment and helping the organization attain its goals is known as a(n): a. goal b. objective c. mission d. vision e. strategy The pulp and paper industry in North America is in decline. One of the primary reasons is due to how quickly trees grow in China, Indonesia, and Brazil, the newest sources of paper products. The rapid growth of trees is an example of a _____ for pulp and paper producers in China, Indonesia, and Brazil. a. vision b. retrenchment strategy c. competitive advantage d. synergistic plan e. renewable goal A business activity that an organization does especially well relative to its competition is known as: a. a strategy b. a synergy c. a cash cow 66. 67. 68. *69. 70. Chapter 5 Organizational Goal Setting and Planning 151 d. e. *71. a core competence retrenchment There are several watch companies that manufacture diving watches, but the best manufacturer is Bell and Ross. This company has developed an oil that is placed inside its watches that can withstand pressure equivalent to that found at the deepest point on earth. This oil gives the company a: a. strategy b. synergy c. cash cow d. core competence e. retrenchment When organizational parts interact to produce a joint effect that is greater than the sum of the parts acting alone, _____ occurs. a. creativity b. planning c. value d. synergy e. cycle-time _____ can be defined as the combination of benefits received and costs paid by the customer. a. Organizational benefits b. Value c. Cost-benefit diversity d. Synergy e. Core competence The planning and decision making that lead to the establishment of the organization's goals and of a specific strategic plan is known as: a. strategy formulation b. strategy implementation c. strategy coordination d. strategy control e. SWOT Chris Linsey has been assigned to conduct a situation analysis for the plumbing supply company she works for. As part of this assignment, Linsey will: a. conduct an external wage survey b. search for the strengths, weaknesses, opportunities, and threats that impact her firm c. choose a grand strategy for her firm d. do a cost/benefit analysis e. develop a new mission statement _____ are characteristics of the external environment that have the potential to help the organization achieve or exceed its strategic goals. 72. *73. 74. *75. *76. 152 Chapter 5 Organizational Goal Setting and Planning a. b. c. d. e. *77. Strengths Threats Opportunities Weaknesses Advantages There are several watch companies that manufacture diving watches, but the best manufacturer is Bell and Ross. This company has developed an oil that is placed inside its watches that can withstand pressure equivalent to that found at the deepest point on earth. In terms of a situation analysis, this oil would be an example of a(n): a. advantage b. opportunity c. threat d. strength e. weakness Many companies manufacture diving watches. In terms of a situation analysis, a decline in the popularity of the sport of diving would be an example of a(n) _____ to diving watch manufacturers in general. a. advantage b. opportunity c. threat d. strength e. weakness *78. *79. Which of the following is NOT a component of Porter's five forces? a. potential new entrants b. bargaining power of buyers c. life cycle of your product d. threat of substitute products e. rivalry among competitors 80. Barriers to entry are related to which competitive force? a. rivalry among competitors b. potential new entrants c. threat of substitute products d. bargaining power of buyers e. bargaining power of suppliers The pulp and paper industry is experiencing declining profits. One reason is the decline in the number of people who read a daily newspaper. People are satisfied with getting their news from the broadcast media. In terms of Porter's five forces, the paper and pulp producers have been adversely affected by: a. rivalry among competitors b. potential new entrants c. threat of substitute products d. bargaining power of buyers *81. Chapter 5 Organizational Goal Setting and Planning 153 82. e. bargaining power of suppliers The _____ strategy can be profitable for an organization because customers are loyal and willing to pay high prices. a. focus b. globalization c. overall cost leadership d. differentiation e. liquidation The _____ strategy involves an attempt to distinguish the firm's products or services from others in the industry. a. cost leadership b. differentiation c. focus d. internal growth e. liquidation When finding the competitive edge within the model, the organizational characteristics typically associated with each strategy are: a. pride, price, and position b. differentiation, cost leadership, and focus c. cost leadership, technological leadership, and market share d. technological leadership, market share, and advertising budget e. executive salaries, return of investment, and cash on hand The _____ strategy involves seeking efficient facilities, cutting costs and using tight cost controls to be more efficient than competitors. a. cost leadership b. differentiation c. focus d. internal growth e. liquidation With a(n) _____ strategy, the organization concentrates on a specific regional market or buyer group. a. cost leadership b. differentiation c. focus d. internal growth e. liquidation Amerifit Nutrition manufacturers Vitaball, vitamins that can be chewed like gumballs. It concentrates its Vitaball marketing efforts on its target market 6- to 12year olds. By targeting 6- to 12-year old children, it is using a(n) _____ strategy. a. focus b. differentiation c. overall cost leadership d. multidomestic 83. 84. 85. 86. *87. 154 Chapter 5 Organizational Goal Setting and Planning e. *88. universal strategy Amerifit Nutrition manufacturers Vitaball, vitamins that can be chewed like gumballs. It concentrates its Vitaball marketing efforts on its target market 6- to 12year olds. By making vitamins in the shape of chewy gumballs, it is using a(n) _____ strategy. a. focus b. differentiation c. overall cost leadership d. diversification e. universal strategy Some people argue that _____ is the most difficult and most important part of strategic management. a. SWOT analysis b. strategic formation c. strategic implementation d. strategic analysis e. strategy evaluation Persuasion, motivation, and changes in cultures and values are examples of which of the dimensions used to implement strategy? a. leadership b. structural design c. human resources d. information and control systems e. compensation 89. 90. Scenario Questions Scenario--Carolina Blues, Inc. Mercedes Layne, vice-president of finance for Carolina Blues, Inc., a large blue jeans manufacturer, had just returned from the weekly top-management meeting with other division managers. They were holding special meetings for several months concerning the company's mission and its strategic objectives. This meeting concluded its review and affirmed the company's current mission statement describing the products, functions, and markets the manufacturer should pursue. They also developed a set of new strategic plans specifying desired return on investment, profitability, cash flow, and expected real growth rate for the firm. The meeting ended with the division managers agreeing to develop and present their new tactical plans at the next planning meeting. *1. The company's mission statement should include: a. detailed strategic objectives b. the manufacturer's financial objectives c. specific tactical and operating goals d. a definition of the organization's basic business scope and operations Chapter 5 Organizational Goal Setting and Planning 155 e. *2. a time schedule for updating The marketing divisions' tactical plans should: a. contain broad statements of where the divisions are going b. be termed official goals c. help execute major strategic plans d. be developed at the organization's lowest level e. be designed so it can serve as a standing plan if necessary To be effective, the goals set by the division manager should: a. be expressed in quantitative terms b. cover key result areas c. be just slightly unattainable d. be connected to physiological goals e. all of these The fact that the division managers are working together to create plans for the organization indicate that _____ is likely to have a strong influence on the planning process. a. synergy b. empathy c. empowerment d. reciprocity e. autonomy *3. *4. 156 Chapter 5 Organizational Goal Setting and Planning Scenario--SendToMe.com SendToMe.com is a large, diversified distributing company. The company is organized into three divisions: personal products, diagnostic equipment, and office equipment. The personal products division consists primarily of toiletry products for the individual consumer. The products include shampoos, conditioners, bath soaps, and mouthwash. All of the products are sold under store brand labels; typically, the company signs an agreement with a discount store, and the products are sold under the store's label. Sales of this division (and in the industry) have been relatively stable for the past ten years, and the division enjoys a dominant market share. Due to increased efficiencies in manufacturing and distribution, profits from the division have risen. The diagnostic equipment division specializes in developing and marketing medical equipment, specifically equipment used in blood analysis. National sales for medical diagnostic equipment have been growing over 20 percent per year for the last five years. However, sales for this division are stagnant and there has been some discussion among senior management about divesting this division. The office equipment division manufactures a high-quality line of office furniture. The products are distributed through better office equipment stores and interior design firms. Sales in this division have more than doubled over the past five years. 1. The business-level strategy used by the personal products division would be called: a. cost leadership b. differentiation c. focus d. core competence e. portfolio *2. The business-level strategy used by the office equipment division would be called: a. cost leadership b. differentiation c. focus d. portfolio e. core competence Threats to the diagnostic equipment division's problems may lie in: a. new entrants into the field b. the development of nanotechnology c. multiple core competencies d. growth in the hospital industry e. all of these To assess the internal and external environmental forces that need to be addressed so the company can remain profitable, SendToMe.com needs to *3. *4. Chapter 5 Organizational Goal Setting and Planning 157 conduct a: a. strategic intervention b. SWOT analysis c. value analysis d. tactical implementation e. business correlation study The new program would be focused around MBO concepts. Marsha Cordel had been a manager at Eighty-Eighty Pencils for ten years and she was not all certain if this new MBO approach was going to fit her department. She had strong commitment to achieving the company's objectives, but she also knew her employees well enough to know that some didn't share the same commitment. *1. Cordel can anticipate enjoying the advantages of MBO which include: a. employees exhibiting an increased orientation toward goal achievement b. the need for more and different types of reinforcements c. more employee turnover d. less use of qualitative rewards e. the decreased use of empowerment Cordel can anticipate and work to prevent the problems of MBO which include: a. an increase in paperwork that leads to a reduction of energy b. a decrease in communication between managers and employees c. greater conflict because of opposing goals d. the elimination of synergistic benefits e. the alignment of organizational and individual goals If Cordel dictates or suggests the goals for her employees, she can expect: a. increased motivation from her workers b. decreased motivation from her workers c. decreased frustration for her workers d. decreased intragroup conflict e. significant changes within the corporate culture In the MBO process, after the first step of setting objectives is accomplished, the next step that Marsha should perform is: a. reviewing progress toward company goals b. appraising overall performance c. developing action plans d. building scenarios e. organizational empowerment *2. *3. *4. Short-Answer Questions *1. What is the term used when a manager refers to a desired future state that his or her organization is attempting to realize? 158 Chapter 5 Organizational Goal Setting and Planning *2. *3. *4. 5. 6. *7. *8. *9. *10. *11. *12. *13. *14. *15. 16. *17. *18. 19. *20. *21. *22. What is a plan? Describe the process of planning. What types of goals and plans are the responsibilities of middle managers? Who deals on a daily basis with operational plans? List five reasons explicit goals and plans are important. What are the functions of goals and plans? What is the function of a mission? What is a mission statement? What is the term used when managers refer to broad statements that describe where the organization wants to be in the future? Why do organizations need strategic plans? What kind of goals define the outcomes that major departments must achieve in order for the organization to reach its overall goals? What are the two functions of tactical plans? What is the term used by managers to refer to the specific results expected from departments, work groups, and individuals? What are operational plans? List the five characteristics of effective goals. Define management by objectives. What is the most difficult step in MBO? List the four major activities that must occur in order for MBO to succeed. What differentiates single-use plans from other types of plans that are developed to achieve a set of goals? What are standing plans? What is the name for plans created to respond to natural disasters, terrorist's activities, and manufacturing errors? Chapter 5 Organizational Goal Setting and Planning 159 *23. 24. *25. *26. *27. *28. 29. 30. 31. 32. 33. 34. 35. *36. When does an organization use crisis management planning? What are the three stages of crisis management? In which stage of crisis management will the company need to care for the emotional and physical safety of its stakeholders? List the six steps of the new workplace approach to planning. What is the name given to a temporary group of line managers and employees who have the responsibility of developing a strategic plan? Define strategic management What is the term used for a business activity that an organization does particularly well in comparison to competitors? When does synergy occur? What does a manager who is engaged in strategy formulation do? How does an organizational manager define strategy implementation? What is a situation analysis? List the four components of a situation analysis. What are Porter's five competitive forces? When Puffs tissues sought to differentiate itself from Kleenex and Scott brand tissues, it made its tissues softer by adding lotion. What type of strategy did the manufacturers of Puffs use? *37. Wal-Mart is an excellent example of an organization that aggressively seeks efficient facilities to cut costs, and employs tight cost controls to be more efficient than competitors. What type of strategy does Wal-Mart use? *38. What type of strategy would lead an organization to concentrate on a specific regional market or buyer group? Essay Questions 1. 2. 3. In what ways do plans and goals benefit an organization? Compare the four levels of goals and plans. Briefly define the characteristics of an effective goal. 160 Chapter 5 Organizational Goal Setting and Planning 4. 5. 6. 7. *8. *9. List and define the four major activities that must occur in order for management by objectives (MBO) to succeed. Define the new workplace approaches to planning and explain the rationale behind them. Why is a mission statement important to organizations? Briefly outline the benefits of and problems with MBO. What important function does a situation analysis perform? Explain how Porter's competitive strategies may be useful to an organization. List the common characteristics of each strategy.

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Utah Valley University - BUS - 3110
CHAPTER 7 STRUCTURE AND FUNDAMENTALS OF ORGANIZINGTrue/False Questions1. *2. Organizing defines what to do while strategy defines how to do it. The framework in which the organization defines how tasks are divided, resources are deployed, and department
Utah Valley University - ECON - 5600
ECONOMICS 5600 PROBLEM SET 3 1 WHAT ARE THE MAIN RISK CHARACTERISTICS OF FINANCIAL ASSETS? EXPLAIN2 a) SUPPOSE YOU BUY A EUROPEAN GOVERNMENT BOND OF FACE VALUE OF 10,000 WITH MATURITY IN ONE YEAR AT 9,777. WHAT IS THE RATE RATE OF RETURN ON THIS BOND? cf
Utah Valley University - ECON - 2110
MANAGEMENTRICHARD L. DAFTStrategy Formulation and ImplementationCHAPTER 7chapter7 Learning Outcomes Define the components of strategic management and discuss the levels of strategy. Describe the strategic management process and SWOT Analysis. Defin
Utah Valley University - ECON - 2110
chapter eightThe Manager as a Planner and StrategistMcGrawHill/Irwin Contemporary Management, 5/eCopyright 2008 The McGrawHill Companies, Inc. All rights reserved.Learning ObjectivesAfter studying the chapter, you should be able to: Identify the thr
Utah Valley University - ECON - 2110
ECONOMICS 5300 ASSIGNMENT 3 THIS ASSIGNMENT COVERS MATERIAL IN CHAPTERS 5 AND 6 MONOPOLY AND MARKETS FOR HOMOGENOUS PRODUCTS OLIGOPOLY 1. MONOPOLY PRICE AND QUANTITY EQUILIBRIUM GIVEN THE GRAPH OF A MONOPOLIST FIRM SHOWING DEMAND, MARGINAL REVENUE, AVERAG
Utah Valley University - ECON - 2110
Statistics for Managers Using Microsoft Excel 5th EditionChapter 11 Analysis of VarianceStatistics for Managers Using Microsoft Excel, 5e 2008 Prentice-Hall, Inc.Chap 11-1Learning ObjectivesAfter completing this chapter, you should be able to: Recog
Utah Valley University - ECON - 5330
1Economics 5330 Hong Kong Applied Econometrics Spring 2012 Lead Professor: Dwight IsraelsenInstructor: Lawrence ChanOverview: This course is designed to help students understand the fundamental techniques of econometrics and apply those tools to analyz
Utah Valley University - ECON - 5330
Utah Valley University - ECON - 5300
ECONOMICS 5300 INDUSTRIAL ORGANIZATION SYLLABUS FOR SPRING 2012 INSTRUCTORS: Dennis Cheng: Hong Kong Instructor, asiacfp@yahoo.com.hk Terry Glover: Utah State University, terry.glover@usu.edu TEXT: INDUSTRIAL ORGANIZATION:THEORY AND APPLICATIONS, Oz Shy,
Utah Valley University - ECON - 5300
ECONOMICS 5300 ASSIGNMENT 2 SOME PRELIMINARIES ON MICROECONOMICS AND REVIEW OF CHAPTERS 3 AND 5 1. THE PRODUCTION FUNCTION OF A FIRM IS GIVEN BY: Q = L0.4K0.5 FOR Q = OUTPUT, L = LABOR, AND K = CAPITAL. a) DERIVE THE MARGINAL PRODUCTS OF LABOR AND CAPITAL
Utah Valley University - ECON - 5300
ECONOMICS 5300 ASSIGNMENT 3 THIS ASSIGNMENT COVERS MATERIAL IN CHAPTERS 5 AND 6 MONOPOLY AND MARKETS FOR HOMOGENOUS PRODUCTS OLIGOPOLY 1. MONOPOLY PRICE AND QUANTITY EQUILIBRIUM GIVEN THE GRAPH OF A MONOPOLIST FIRM SHOWING DEMAND, MARGINAL REVENUE, AVERAG
Utah Valley University - ECON - 5300
, The Art of War (490B.C.)Week 02 Chapter 02Basic Concepts in Noncooperative Game Theory I you know the ememy and know yourself, you need not fear the result of a hundred battles, If you know yourself but not the enemy, for every victory gained you w
Utah Valley University - ECON - 5300
The Game TheoryWeek 01 Chapter 05Life is the game that must be played.Edwin Robinson, poet (1869-1935)Monopoly and Perfect competition The 2 extremes and 2 basic games When I am getting ready to reason with a man I spend one-third of my time thinking
Utah Valley University - ECON - 5300
2/9/2012DWL Dead Weight Loss Supply & Demand Taxes, Welfare and DWLChapter 05The Monopoly12/9/201222/9/2012Chapter 03 Production Function and Cost MPK Marginal Productivity of Capital32/9/201242/9/2012MPL Marginal Product of Labor is more
Shawnee - MBA - 101
Shawnee - MBA - 101
Combining RFID and Biometrics For Security Semiconductor manufacturer Broadcom now has a processor chip that requires fingerprint authorization to give up data on an integrated RFID tag. Other companies have also recently released what they call secure RF
Shawnee - MBA - 101
Compliance Challenges 1Running head: Database Regulatory Compliance ChallengesCompliance Challenges 2IntroductionThe world of data compliance has become and will continue to grow increasingly complex, driven by the technology itself and the current an
Shawnee - MBA - 101
Conclusion Notes Demystified Articles Understanding compliance can be difficult. There is a wide variety of regulations, and information on them is scattered across many locations. There are very few resources mapping regulatory requirements to software d
Shawnee - MBA - 101
DBST 651 Midterm Fall 2009 Name: Date:1. Midterm exam is due no later than end of Sunday October 25, 2009 11:59 PM EST. 2. Late submission 10% penalty per day late up to five days after which zero credit is given. 3. This is an online (takehome) exam, th
Shawnee - MBA - 101
DBST 651 Final Examination Fall 2009 Name: Date:1. Final exam is due no later than end of Sunday December 6, 2009 11:59 PM EST. 2. Late submission 10% penalty per day late up to five days after which zero credit is given. 3. This is an online (takehome)
Shawnee - MBA - 101
Running head: Database Regulatory Compliance ChallengesIntroductionThe world of data compliance has become and will continue to grow increasingly complex, driven by the technology itself and the current and future legislative pressures. These legislativ
Shawnee - MBA - 101
Privacy in Workplace: Right to KnowSubmitted To Dr. Crystal CooperGraduate School University of Maryland University CollegeDate: November 22, 20091. IntroductionOrganizations have collected data about their employees for quite some time. Collecting t
Shawnee - MBA - 101
1 SWEN603 Section 9041 Systems Engineering Final Exam November 30, 2009 Name: Instructions: List all of your sources. For the equations involving math, you must show all of your work in order to get credit. 1) a) What is a TEMP? When is it initially prepa
Shawnee - MBA - 101
Running head: Database Regulatory Compliance ChallengesIntroductionThe world of data compliance has become and will continue to grow increasingly complex, driven by the technology itself and the current and future legislative pressures. These legislativ
Shawnee - MBA - 101
ITEC 620 - INFORMATION TECHNOLOGY INFRASTRUCTURE Final Exam1.2.3.4.5.This is an open-book individual examination. You may use any resources in addition to the textbook, such as other books, articles and the Web. Some questions may require research b
Shawnee - MBA - 101
FINAL EXAMITEC 630- Information Systems Analysis, Modeling, and DesignThis is an open-book individual examination. You may use other resources in addition to the textbook, such as other books, articles and the Web. You must, however, do your own work an
Shawnee - MBA - 101
Further embed information technology services into existing customers' businesses. Utilize the large amounts of data being gathered (equipment performance, maintenance scheduling, equipment lifecycle and control) to develop or enhance programs and service
Shawnee - MBA - 101
Question 1. The decision to perform an acquisition is heavily influenced by how it relates to the strategic business goals of an organization. Explain why you think the acquisition you are detailing in your submitted Activities potentially supports the st
Shawnee - MBA - 101
Individual Assignment 2 ITEC 640 Spring 2009 DUE: 11:59PM EST, Wednesday February 25 You are to work individually on all individual assignments. Each assignment must include the following statement:This assignment is my own work. Any assistance I receive
Shawnee - MBA - 101
Individual Assignment 3 ITEC 640 Spring 2009 DUE: 11:59PM EST, Wednesday, March 11 You are to work individually on all individual assignments. Each assignment must include the following statement: This assignment is my own work. Any assistance I received
Shawnee - MBA - 101
Question 1. An important potential of information technology today is improving the health care system. a. Identify the technologies we covered so far that can be used to address this issue. b. Explain why you selected these technologies c. Describe how t
Shawnee - MBA - 101
Question 1. Describe the principles and operation of the following modern display technologies in a way that makes their advantages and disadvantages clear. a. Plasma display b. Liquid crystal display (LCD) c. Digital light processing (DLP) using the digi
Shawnee - MBA - 101
Question 2. Java is an important and widely used programming language. Finding and consulting any necessary references, explain the basic idea and operation of the Java programming language in such a way as to bring out its applications, its advantages, a
Shawnee - MBA - 101
* Course: ITEC 640 Semester: Spring 2009 * You are to complete the exam and submit your solutions in your assignment folder as one document (Title: yourlastnameFinal) before Sunday, April 26 at 11:59pm EST. (Note - this is NOT meant to be a multi-day exam
Shawnee - MBA - 101
Limits to Moore's Law Running head: LIMITS OF MOORE'S LAW: IS THE END NEAR?1Limits to Moore's Law2Abstract In 1965, Gordon Moore stated that "the number of transistors and resistors on a chip doubles every 18 months." This statement has remained fairl
Shawnee - MBA - 101
Question 2. Performing a requirements analysis is one of the first steps that one needs to take as part of the acquisition process. Using both your submitted problem and/or the example in Session 2 under the heading Example of Requirements Development ide
Shawnee - MBA - 101
MIDTERM EXAMITEC 620- INFORMATION TECHNOLOGY INFRASTRUCTUREI. Information sources and representations (20 points) 1. (7 pts) What are the main issues and challenges to interpret audio as voice input and to translate the data into alphanumeric form? What
Shawnee - MBA - 101
SWEN603 Section 9041 Systems Engineering MidtermExam October 26, 2009 "This Mid-Term Exam has been completed personally by me and I did not communicate with any current or former MSWE603/SWEN603 student(s) regarding this or previous MSWE603/SWEN603 Mid-Te
Shawnee - MBA - 101
SWEN603 Section 9041 Systems Engineering MidtermExam October 26, 2009 Name: Date: Course Name: SWEN 603 Section 9041 College: UMUC 1) Briefly identify and contrast a physical and conceptual system. Give an example of each. The physical system is one that
Shawnee - MBA - 101
Quantum Computing 1 Running head: POWER AND USE OF QUANTUM COMPUTERSQuantum Computing 2 Abstract Quantum computing is the exciting future for computing process power. This technology is just in its infancy and incorporates mathematics, theoretical physic
Shawnee - MBA - 101
Question 3-3Ben deposits $5,000 now into an account that earns 7.5 percent interest compounded annually. He then deposits $1,000 per Solution year at the end of the first and second years and no more. How Rate 7.50% much will the account contain 10 years
Shawnee - MBA - 101
DBST 651 Final Examination Fall 2009 Name: Daniel White Date: December 2, 20091. Final exam is due no later than end of Sunday December 6, 2009 11:59 PM EST. 2. Late submission 10% penalty per day late up to five days after which zero credit is given. 3.
Shawnee - MBA - 101
DBST 651 Final Examination Fall 2009 Name: Daniel White Date: December 2, 20091. Final exam is due no later than end of Sunday December 6, 2009 11:59 PM EST. 2. Late submission 10% penalty per day late up to five days after which zero credit is given. 3.
Shawnee - MBA - 101
Week 1 Discussion: Discuss the following in your own words with suitable examples to assist class members for clarity and ease of understanding: 1. Describe a database that you have used on a job or as a consumer. List the entities and relationships that
Shawnee - MBA - 101
Discuss the following in your own words using suitable examples: 1. Describe a database that you have used on a job or as a consumer. List the entities and relationships that the database contains. If you are not sure, imagine the entities and relationshi
Shawnee - MBA - 101
Week 3 Discussion: Before you start this week discussions, Briefly explain different types of SQL (DDL, DML & DCL) using a simple example. Do not use examples from the text. Make your own illustration. DDL statements are used by create the structure of th
Shawnee - MBA - 101
Week 5 DiscussionNote # 1 by Prasanna MentaWeek 5 Discussion: Read Chapter 8 & 10 (Mannino) Answer the following in your own words: 1. Using your lab project as an example, explain the importance of table & application profiles. Note: Attach your lab ER
Shawnee - MBA - 101
Week 6 Discussion Note # 1 by Prasanna Menta Note edited by Prasanna Menta on 10/19/2009 02:48PM Week 6 Read Chapter 9 Mannino Text before responding to the following: 1. Use examples from your lab projects to create sceanarios for outer joins (left, righ
Shawnee - MBA - 101
Question 2-3Pooi Phan needs $2,000 to pay off her bills. She borrows this amount from a bank with plans to pay it back over the next 4 years at $X per year. Create a cash flow diagram from the bank's perspectiveCash Flow Diagram (CFD) frpm bank's perspe
Shawnee - MBA - 101
316 You invest $10,000 in a fund that pays 7 percent per year for 5 years. How much is in the fund at the end of 5 years if (forgetting leap years and making "convenient" assumptions) a. compounding is annual? b. compounding is quarterly? c. compounding i
Shawnee - MBA - 101
Question 3, Part 1You have decided to purchase a small tract of land for building a new home on the outskirts of town. You have some money available but need a loan of $18,000 to make the purchase. The land will be ownerfinanced over 4 years with endof y
University of Florida - CHM - 2211L
University of Florida - CHM - 2211L
University of Florida - CHM - 2211L
University of Florida - CHM - 2211L
University of Florida - APK - 3400
Sport Psychology Lecture 6-1A. Feedback, Reinforcement, & Intrinsic Motivation I. What is reinforcement? II. Positive and negative ways to influence behavior III. Intrinsic motivation and extrinsic rewards IV. Ways to increase intrinsic motivation B. Rei
University of Florida - APK - 3400
Lecture 7-1A. Self-Determination Theory I. Contends that people can be motivated because they value an activity or because there is strong external coercion. (intrinsically or extrinsically) II. Some conditions that may determine our motivation are: 1. S
University of Florida - APK - 3110C
MEASUREMENT OF WORK, POWER, AND ENERGY EXPENDITUREChapter 61 of 29Objectives1. Define the terms work, power, energy, and netefficiency.2. Give a brief explanation of the procedure used tocalculate work performed during: (a) cycle ergometer exercise
University of Florida - APK - 3110C
THE NERVOUS SYSTEM: STRUCTURE AND CONTROL OF MOVEMENTChapter 7Objectives1. Describe the role of the vestibular apparatus inmaintaining equilibrium.2. Discuss the brain centers involved in voluntary controlof movement.3. Describe the structure and f
University of Florida - APK - 3110C
THE NERVOUS SYSTEM: STRUCTURE AND CONTROL OF MOVEMENTChapter 7 Part AObjectives1. Discuss the general organization of the nervous system. 2. Describe the structure and function of a nerve. 3. Define depolarization, action potential, andrepolarization.
University of Florida - APK - 3110C
SKELETAL MUSCLE: STRUCTURE AND FUNCTIONChapter 8 Part AObjectives1. 2. 3. 4. 5. 6. 7. 8.Draw and label the microstructure of skeletal muscle. Define satellite cells. How do these cells differ from the nuclei located within skeletal muscle fibers? List