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People Chapter practices that influence:
-behavior
-attitude
-performance
At companies with effective HRM, employees and customers tend to be more satisfied.
-tend to be: innovative, have greater productivity, develop a more favorable reputation in
the community.
Human capital: organizations employees described in terms of their training, experience,
judgment, intelligence, relationships, and insight.
-employees are resources of the employer.
-An organization can succeed if it has sustainable competitive advantage.
-HR have necessary qualities to help give organizations this advantage.
-HR are valuable, cannot be imitated, and have no good substitutes.
-High performance work systems: technology, organizational, structure, people, and processes all
work together to give an organization an advantage in the competitive environment.
-1 HR staff person for every 93 employees
-Job Analysis: detailed information about jobs
-Job Design: defining the way work will be performed and the tasks that a given job requires.
-Recruitment: seek applicants for potential employment
-selection: candidates identify with the necessary knowledge, skills, abilities, and other
characteristics that will help the organization.
Training: enable employers to learn job-related knowledge, skills, and behavior.
Development: knowledge, skills, and behaviors that improve an employees ability to meet
changes in job requirements and in customer demand.
Performance management: process of ensuring that employees activities and outputs match the
organizations goals.
-HR may be responsible for developing/obtaining questionnaires and other devices for
measuring performance
Maintaining Positive Employee Relations
-Distribute:
-handbook
-publications/newsletters
-benefit questions
Personnel Policies
-hiring, discipline, promotions, and benefits
-compliance with labor laws
HR planning: identifying numbers and types of employees the organization will require to meets
its objectives.
Ethics: ethical issues in the workplace involve human resource management
Employee rights:
-free consent
-privacy
-freedom of conscience
-freedom of speech
-right to due process