5 1Chapter Legal Liability
Review Questions
5-1 Several factors that have affected the increased number of lawsuits against CPAs are: 1. The growing awareness of the responsibilities of public accountants on the part of users of financial statements. 2. An increased consciousness on the part of the SEC regarding its responsibility for protecting investors' interests. 3. The greater complexities of auditing and accounting due to the increasing size of businesses, the globalization of business, and the intricacies of business operations. 4. Society's increasing acceptance of lawsuits. 5. Large civil court judgments against CPA firms, which have encouraged attorneys to provide legal services on a contingent fee basis. 6. The willingness of many CPA firms to settle their legal problems out of court. 7. The difficulty courts have in understanding and interpreting technical accounting and auditing matters. 5-2 The most important positive effects are the increased quality control by CPA firms that is likely to result from actual and potential lawsuits and the ability of injured parties to receive remuneration for their damages. Negative effects are the energy required to defend groundless cases and the harmful impact on the public's image of the profession. Legal liability may also increase the cost of audits to society, by causing CPA firms to increase the evidence accumulated. 5-3 Business failure is the risk that a business will fail financially and, as a result, will be unable to pay its financial obligations. Audit risk is the risk that the auditor will conclude that the financial statements are fairly stated and an unqualified opinion can therefore be issued when, in fact, they are materially misstated. When there has been a business failure, but not an audit failure, it is common for statement users to claim there was an audit failure, even if the most recently issued audited financial statements were fairly stated. Many auditors evaluate the potential for business failure in an engagement in determining the appropriate audit risk. 5-4 The prudent person concept states that a person is responsible for conducting a job in good faith and with integrity, but is not infallible. Therefore, the auditor is expected to conduct an audit using due care, but does not claim to be a guarantor or insurer of financial statements.
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5-5 The difference between fraud and constructive fraud is that in fraud the wrongdoer intends to deceive another party whereas in constructive fraud there is a lack of intent to deceive or defraud. Constructive fraud is highly negligent performance. 5-6 Many CPA firms willingly settle lawsuits out of court in an attempt to minimize legal costs and avoid adverse publicity. This has a negative effect on the profession when a CPA firm agrees to settlements even though it believes that the firm is not liable to the plaintiffs. This encourages others to sue CPA firms where they probably would not to such an extent if the firms had the reputation of contesting the litigation. Therefore, out-of-court settlements encourage more lawsuits and, in essence, increase the auditor's liability because many firms will pay even though they do not believe they are liable. 5-7 An auditor's best defense for failure to detect a fraud is an audit properly conducted in accordance with auditing standards. SAS 99 (AU 316) states that the auditor should assess the risk of material misstatements of the financial statements due to fraud. Based on this assessment, the auditor should design the audit to provide reasonable assurance of detecting material misstatements due to fraud. SAS 99 also states that because of the nature of fraud (including defalcations), a properly designed and executed audit may not detect a material misstatement due to fraud. 5-8 Contributory negligence used in legal liability of auditors is a defense used by the auditor when he or she claims the client or user also had a responsibility in the legal case. An example is the claim by the auditor that management knew of the potential for fraud because of weaknesses in internal control, but refused to correct them. The auditor thereby claims that the client contributed to the fraud by not correcting material weaknesses in internal control. 5-9 An engagement letter from the auditor to the client specifies the responsibilities of both parties and states such matters as fee arrangements and deadlines for completion. The auditor may also use this as an opportunity to inform the client that the responsibility for the prevention of fraud is that of the client. A well-written engagement letter can be useful evidence in the case of a lawsuit, given that the letter spells out the terms of the engagement agreed to by both parties. Without an engagement letter, the terms of the engagement are easily disputed. 5-10 Liability to clients under common law has remained relatively unchanged for many years. If a CPA firm breaches an implied or expressed contract with a client, there is a legal responsibility to pay damages. Traditionally the distinction between privity of contract with clients and lack of privity of contract with third parties was essential in common law. The lack of privity of contract with third parties meant that third parties would have no rights with respect to auditors except in the case of gross negligence. That precedent was established by the Ultramares case. In recent years some courts have interpreted Ultramares more broadly to allow recovery by third parties if those third parties were known and recognized to be relying upon the work of the professional at the time the professional performed the 5-2
5-10 (continued) services (foreseen users). Still others have rejected the Ultramares doctrine entirely and have held the CPA liable to anyone who relies on the CPA's work, if that work is performed negligently. The liability to third parties under common law continues in a state of uncertainty. In some jurisdictions the precedence of Ultramares is still recognized whereas in others there is no significant distinction between liability to third parties and to clients for negligence. 5-11 In recent years the auditor's liability to a third party has become affected by whether the party is known or unknown. Now a known third party, under common law, usually has the same rights as the party that is privy to the contract. An unknown third party usually has fewer rights. The approach followed in most states is the Restatement of Torts approach to the foreseen users concept. Under the Restatement of Torts approach, foreseen users must be members of a reasonably limited and identifiable group of users that have relied on the CPA's work, even though those persons were not specifically known to the CPA at the time the work was done. 5-12 The differences between the auditor's liability under the securities acts of 1933 and 1934 are because the 1933 act imposes a heavier burden on the auditor. Third party rights as presented in the 1933 act are: 1. Any third party who purchases securities described in the registration statement may sue the auditor. 2. Third party users do not have the burden of proof that they relied on the financial statements or that the auditor was negligent or fraudulent in doing the audit. They must only prove that the financial statements were misleading or not fairly stated. In conjunction with these third party rights, the auditor has a greater burden in that he or she must demonstrate that: 1. The statements are not materially misstated. 2. An adequate audit was conducted. 3. The user did not incur the loss because of misleading financial statements. The liability of auditors under the 1934 act is not as harsh as under the 1933 act. In this instance, the burden of proof is on third parties to show that they relied on the statements and that the misleading statements were the cause of the loss. The principal focus of accountants' liability under the 1934 act is on Rule 10b-5. Under Rule 10b-5, accountants generally can only be held liable if they intentionally or recklessly misrepresent information intended for third-party use. Many lawsuits involving accountants' liability under Rule 10b-5 have resulted in accountants being liable when they knew all of the relevant facts, but merely made poor judgments. In recent years, however, courts have decided that poor judgment doesn't necessarily prove fraud on the part of the accountant.
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5-13 The auditor's legal liability to the client can result from the auditor's failure to properly fulfill his or her contract for services. The lawsuit can be for breach of contract, which is a claim that the contract was not performed in the manner agreed upon, or it can be a tort action for negligence. An example would be the client's detection of a misstatement in the financial statements, which would have been discovered if the auditor had performed all audit procedures required in the circumstances (e.g., misstatement of inventory resulting from an inaccurate physical inventory not properly observed by the auditor). The auditor's liability to third parties under common law results from any loss incurred by the claimant due to reliance upon misleading financial statements. An example would be a bank that has loans outstanding to an audited company. If the audit report did not disclose that the company had contingent liabilities that subsequently became real liabilities and forced the company into bankruptcy, the bank could proceed with legal action against the auditors for the material omission. Civil liability under the Securities Act of 1933 provides the right of third parties to sue the auditor for damages if a registration statement or a prospectus contains an untrue statement of a material fact or omits to state a material fact that would result in misleading financial statements. The third party does not have to prove reliance upon the statements or even show his or her loss resulted from the misstatement. An example would be stock purchased by an investor in what appears, based upon audited financial statements, to be a sound company. If the financial statements are later found to be inaccurate or misleading, and the investment loses value as a result of a situation existing but not disclosed at the date of the financial statements, the investor could file legal proceedings against the auditor for negligence. Civil liability under the Securities Act of 1934 relates to audited financial statements issued to the public in annual reports or 10-K reports. Rule 10b-5 of the Act prohibits fraudulent activity by direct sellers of securities. Several federal court decisions have extended the application of Rule 10b-5 to accountants, underwriters and others. An example would be an auditor knowingly permitting the issuance of fraudulent financial statements of a publicly held client. Criminal liability of the auditor may result from federal or state laws if the auditor defrauds another person through knowingly being involved with false financial statements. An example of an act that could result in criminal liability would be an auditor's certifying financial statements that he or she knows overstate income for the year and the financial position of the company at the audit date. 5-14 The SEC can impose the following sanctions against a CPA firm: 1. 2. 3. 4. Suspend the right to conduct audits of SEC clients. Prohibit a firm from accepting any new clients for a period. Require a review of the firm's practice by another CPA firm. Require firms to participate in continuing education programs.
5-15 Some of the ways in which the profession can positively respond and reduce liability in auditing are: 1. Continued research in auditing. 5-4
5-15 (continued) 2. Standards and rules must be revised to meet the changing needs of auditing. 3. The AICPA can establish requirements that the better practitioners always follow in an effort to increase the overall quality of auditing. 4. Establish new peer review requirements. 5. CPA firms should oppose all unfounded lawsuits rather than settling out of court. 6. Users of financial statements need to be better educated regarding the attest function. 7. Improper conduct and performance by members must be sanctioned. 8. Lobby for changes in state and federal laws concerning accountants' liability. Multiple Choice Questions From CPA Examinations (2) (3) b. b. (1) (4) c. c. (2) (1) d. (2)
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Discussion Questions and Problems Yost and Co. should use the defenses of meeting auditing standards and contributory negligence. The fraud perpetuated by Stuart Supply Company was a reasonably complex one and difficult to uncover except by the procedures suggested by Yost. In most circumstances it would not be necessary to physically count all inventory at different locations on the same day. Furthermore the president of the company contributed to the failure of finding the fraud by refusing to follow Yost's suggestion. There is evidence of that through his signed statement. b. There are two defenses Yost and Company should use in a suit by First City National Bank. First there is a lack of privity of contract. Even though this was a known third party, it does not necessarily mean that there is any duty to that party in this situation. That defense is unlikely to be successful in most jurisdictions today. The second defense which Yost is more likely to be successful with is that the firm followed auditing standards in the audit of inventory, including the employment of due care. Ordinarily it is unreasonable to expect a CPA firm to find such an unusual problem in the course of an ordinary audit. Because the CPA firm did not uncover the fraud does not mean it has responsibility for it.
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5-18 (continued) c. She is likely to be successful in her defense against the client because of the contributory negligence. The company has responsibility for instituting adequate internal controls. The president's statement that it was impractical to count all inventory on the same day because of personnel shortages and customer preferences puts considerable burden on the company for its own loss. It is also unlikely that First City National Bank will be successful in a suit. The court is likely to conclude that Yost followed due care in the performance of her work. The fact that there was not a count of all inventory on the same date is unlikely to be sufficient for a successful suit. The success of Yost's defenses is also heavily dependent upon the jurisdiction's attitude about privity of contract. In this case there is unlikely to be a claim of extreme negligence. Therefore it would be required for the court to both ignore the privity of contract precedence and find Yost negligent for the suit to be successful. d. The issues and outcomes should be essentially the same under the suit brought under the Securities Exchange Act of 1934. If the suit were brought under Rule 10b-5, it is certainly unlikely that the plaintiff would be successful, inasmuch as there was no intent to deceive. The plaintiff would likely be unsuccessful in such a suit. 5-19 Yes. Normally a CPA firm will not be liable to third parties with whom it has neither dealt nor for whose benefit its work was performed. One notable exception to this rule is fraud. When the financial statements were fraudulently prepared, liability runs to all third parties who relied upon the false information contained in them. Fraud can be either actual or constructive. Here, there was no actual fraud on the part of Small or the firm in that there was no deliberate falsehood made with the requisite intent to deceive. However, it would appear that constructive fraud might be present. Constructive fraud is found where the auditor's performance is found to be grossly negligent. That is, the auditor really had either no basis or so flimsy a basis for his or her opinion that he or she has manifested a reckless disregard for the truth. Small's disregard for standard auditing procedures would seem to indicate such gross negligence and, therefore, the firm is liable to third parties who relied on the financial statements and suffered a loss as a result. 5-20 The answers provided in this section are based on the assumption that the traditional legal relationship exists between the CPA firm and the third party user. That is, there is no privity of contract, the known versus unknown third party user is not a significant issue, and high levels of negligence are required before there is liability. a. False. There was no privity of contract between Martinson and Watts and Williams, therefore, ordinary negligence will usually not be sufficient for a recovery. b. True. If gross negligence is proven, the CPA firm can and probably will be held liable for losses to third parties. 5-6
5-20 (continued) c. True. See a. d. False. Gross negligence (constructive fraud) is treated as actual fraud in determining who may recover from the CPA. e. False. Martinson is an unknown party third and will probably be able to recover damages only in the case of gross negligence or fraud. Assuming a liberal interpretation of the legal relationship between auditors and third parties, the answers to a. and e. would probably both be true. The other answers would remain the same. 5-21 The accounting firm, Spark, Watts, and Wilcox, is potentially liable to its client because of the possible negligence of its agent, the in-charge accountant on the audit, in carrying out duties that were within the scope of his employment. Should there be a finding of negligence, liability would be limited to those losses that would have been avoided had reasonable care been exercised. There being no evidence of the assumption of a greater responsibility, the in-charge accountant's conduct is governed by the usual standard; i.e., that the accountant perform his duties with the profession's standards of conduct prevailing. The question arises as to whether the duty of reasonable care was breached when the in-charge accountant failed to make further investigation after being apprised by a competent subordinate of exceptions to six percent of the vouchers payable examined. Moreover, a question of causation arises; i.e., whether further actions by the in-charge accountant would have disclosed the fraud. If both lack of due care and causation are established, recovery for negligence will be available. 5-22 a. The legal issues involved in this case revolve around the auditor's compliance with auditing standards and contributory negligence. Auditing standards require that accounts receivable be confirmed by the auditor in most circumstances. This procedure was employed in the case, and the legal issue is whether or not the auditor used due care in following up on the confirmation replies received. As a defense in the lawsuit, the auditor would claim to have followed auditing standards by properly confirming accounts receivable. In addition, the auditor may defend him or herself by testifying that the company controller was responsible for investigating the reason for the differences reported on the confirmation replies. The auditor may state that he or she had a right to conclude that the controller had reviewed the explanations provided by the bookkeeper, and concluded they were correct. The auditor might also use the defense that there was contributory negligence. The controller should not have delegated the work to the bookkeeper and should have recognized the potential for intentional wrongdoing by the bookkeeper.
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b. The CPA's deficiency in conducting the audit of accounts receivable was his or her failure to investigate and obtain evidence to substantiate the explanations provided by the bookkeeper. The auditor should have investigated each of the timing differences, through which he or she may have discovered that no sales allowance had been granted to the customer, but in fact, the customer had mailed payment for the merchandise which the bookkeeper had stolen.
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Yes. Smith was a party to the issuance of false financial statements. The elements necessary to establish an action for common law fraud are present. There was a material misstatement of fact, knowledge of falsity (scienter), intent that the plaintiff bank rely on the false statement, actual reliance, and damage to the bank as a result thereof. If the action is based upon fraud there is no requirement that the bank establish privity of contract with the CPA. Moreover, if the action by the bank is based upon ordinary negligence, which does not require a showing of scienter, the bank may recover as a third-party beneficiary because it is a primary beneficiary. Thus, the bank will be able to recover its loss from Smith under either theory. b. No. The lessor was a party to the secret agreement. As such, the lessor cannot claim reliance on the financial statements and cannot recover uncollected rents. Even if the lessor was damaged indirectly, his or her own fraudulent actions led to the loss, and the equitable principle of "unclean hands" precludes the lessor from obtaining relief. c. Yes. Smith had knowledge that the financial statements did not follow generally accepted accounting principles and willingly prepared an unqualified opinion. That is a criminal act because there was an intent to deceive.
5-24 Ward & East's strongest defense would be that they exercised due care in performing the audit and that they adhered to auditing standards. The fact that Jasper & Co. later found fraud should not significantly affect the case in as much as they were specifically engaged to determine the existence of fraud, not to do an ordinary audit. Ward & East are likely to have to demonstrate that the audit was adequately planned and sufficient competent evidence was accumulated and properly evaluated. For example, the case states that the managers who were defrauding the company negotiated lower than normal rents in return for the kickbacks. It is possible that analytical procedures or other audit tests might have revealed that some rents were abnormally low. The auditor may have to prove that such procedures were not necessary in the circumstances or would not have uncovered the fraud. Similarly, the decentralization of lease negotiations may also be cited by the plaintiff as evidence that internal control was inadequate and that additional testing was necessary that could have uncovered the fraud. Ward & East may have to prove that the understanding of internal control they obtained was adequate and the audit evidence they accumulated was appropriate, given the decentralized lease negotiations.
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1. 2. 3.
c c d
4. 5. 6. 5-26 a.
d b b.
Both. Material misstatements must be shown under both acts. Both. Monetary loss must be demonstrated under both acts. Neither. Plaintiff dues not have to prove lack of diligence under the 1933 Act, but the accountant can use due diligence as a defense. Scienter must be demonstrated under the 1934 Act. Neither. Privity applies to common law and not the 1933 and 1934 acts. 1934 Act only. Reliance is not required under the 1933 Act. Scienter is required under the 1934 Act, but not the 1933 Act.
The case should be dismissed. A suit under Section 10(b) and Rule 10b-5 of the Securities Exchange Act of 1934 must establish fraud. Fraud is an intentional tort and as such requires more than a showing of negligent manner; the CPAs neither participated in the fraudulent scheme nor did they know of its existence. The element of scienter or guilty knowledge must be present in order to state a cause of action for fraud under Section 10(b) of the Securities Exchange Act of 1934. b. The plaintiffs might have stated a common law action for negligence. However, they may not be able to prevail due to the privity requirement. There was no contractual relationship between the defrauded parties and the CPA firm. Although the exact status of the privity rule is unclear, it is doubtful that the simple negligence in this case would extend Gordon & Groton's liability to the customers who transacted business with the brokerage firm. However, the facts of the case as presented in court would determine this. Another possible theory which has been attempted recently in the courts is liability under Section 17 of the Securities Exchange Act of 1934, which requires registered brokers to submit audited financial statements to the SEC. In one such case, the plaintiff claimed that the accountant failed to perform a proper audit and thereby created liability to the customers of the brokerage firm who suffered losses as a result of the financial collapse of the brokerage firm.
5-27 The bank is likely to succeed. Robertson apparently knew that Majestic was "technically bankrupt" at December 31, 2006. Reporting standards require the auditor to add an explanatory paragraph to the audit report when there is substantial doubt about an entity's ability to continue as a going concern. She did not include such a paragraph. To make matters worse, it appears that Robertson was convinced not to issue the report with the going concern paragraph because of the negative impact on Majestic Co., not because of the solvency of the company. That may be interpreted as a lack of independence by Robertson and may indicate a fraudulent act, potentially a criminal charge that could result in a prison term.
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5-27 (continued) Robertson's most likely defense is that after determining all of the facts, in part through discussion with management, she concluded that the Majestic Co. was not technically bankrupt and did not require an explanatory paragraph in the audit report. She might also argue that even if such a report was appropriate, her failure to do so was negligence or bad judgment, not with the intent to deceive the bank. Such a defense does not seem to be strong given the statement about her knowledge of Majestic's financial condition. Robertson might also falsely testify that she did not believe that a going concern problem existed. Such statements would be perjury and are unprofessional and not worthy of a professional accountant. Perjury is also a criminal act and could result in further actions by the courts. Case
5-28 PART 1 a. In order for Thaxton to hold Mitchell & Moss liable for his losses under the Securities Exchange Act of 1934, he must rely upon the antifraud provisions of section 10(b) of the act. In order to prevail, Thaxton must establish that: 1. 2. 3. 4. There was an omission or misstatement of a material fact in the financial statements used in connection with his purchase of the Whitlow & Company shares of stock. He sustained a loss as a result of his purchase of the shares of stock. His loss was caused by reliance on the misleading financial statements. Mitchell & Moss acted with scienter (knowledge of the misstatement).
Based on the stated facts, Thaxton can probably prove the first three requirements cited above. To prove the fourth requirement, Thaxton must show that Mitchell & Moss had knowledge of the fraud or recklessly disregarded the truth. The facts clearly indicate that Mitchell & Moss did not have knowledge of the fraud and did not recklessly disregard the truth. b. The customers and shareholders of Whitlow & Company would attempt to recover on a negligence theory based on Mitchell & Moss' failure to comply with auditing standards. Even if Mitchell & Moss were negligent, Whitlow & Company's customers and shareholders must also establish either that: 1. 2. They were third party beneficiaries of Mitchell & Moss' contract to audit Whitlow & Company, or Mitchell & Moss owed the customers and shareholders a legal duty to act without negligence. 5-10
5-28 PART 1 (continued) Although many cases have expanded a CPA's legal responsibilities to a third party for negligence, the facts of this case may fall within the traditional rationale limiting a CPA's liability for negligence; that is, the unfairness of imputing an indeterminate amount of liability to unknown or unforeseen parties as a result of mere negligence on the auditor's part. Accordingly, Whitlow & Company's customers and shareholders will prevail only if (1) the courts rule that they are either third-party beneficiaries or are owed a legal duty and (2) they establish that Mitchell & Moss was negligent in failing to comply with auditing standards. 5-28 PART 2 a. The basis of Jackson's claim will be that she sustained a loss based upon misleading financial statements. Specifically, she will rely upon section 11(a) of the Securities Act of 1933, which provides the following: In case any part of the registration statement, when such part became effective, contained an untrue statement of a material fact or omitted to state a material fact requirement to be stated therein or necessary to make the statements therein not misleading, any person acquiring such security (unless it is proved that at the time of such acquisition he knew of such untruth or omission) may, either at law or in equity, in any court of competent jurisdiction, sue . . . every accountant . . . who has with his consent been named as having prepared or certified any part of the registration statement. . . . To the extent that the relatively minor misstatements resulted in the certification of materially false or misleading financial statements, there is potential liability. Jackson's case is based on the assertion of such an untrue statement or omission coupled with an allegation of damages. Jackson does not have to prove reliance on the statements nor the company's or auditor's negligence in order to recover the damages. The burden is placed on the defendant to provide defenses that will enable it to avoid liability. b. The first defense that could be asserted is that Jackson knew of the untruth or omission in audited financial statements included in the registration statement. The act provides that the plaintiff may not recover if it can be proved that at the time of such acquisition she knew of such "untruth or omission."
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5-28 PART 2 (continued) Since Jackson was a member of the private placement group and presumably privy to the type of information that would be contained in a registration statement, plus any other information requested by the group, she may have had sufficient knowledge of the facts claimed to be untrue or omitted. If this were the case, then she would not be relying on the certified financial statements but upon her own knowledge. The next defense available would be that the untrue statement or omission was not material. The SEC has defined the term as meaning matters about which an average prudent investor ought to be reasonably informed before purchasing the registered security. For section 11 purposes, this has been construed as meaning a fact that, had it been correctly stated or disclosed, would have deterred or tended to deter the average prudent investor from purchasing the security in question. Allen, Dunn, and Rose would also assert that the loss in question was not due to the false statement or omission; this is, that the false statement was not the cause of the price drop. It would appear that the general decline in the stock market would account for at least a part of the loss. Additionally, if the decline in earnings was not factually connected with the false statement or omission, the defendants have another basis for refuting the causal connection between their wrongdoing and the resultant drop in the stock's price. Finally, the accountants will claim that their departure from auditing standards was too minor to be considered a violation of the standard of due diligence required by the act. Internet Problem Solution: SEC Enforcement
5-1 The SEC's Enforcement Division [www.sec.gov/divisions/enforce.shtml] investigates possible violations of securities laws, recommends SEC action when appropriate, either in a federal court or before an administrative law judge, and negotiates settlements. Litigation Releases, which are descriptions of SEC civil and selected criminal suits in the federal court proceedings, are posted on the SEC's Web site. Find Litigation Release No. 18487 dated December 4, 2003 (Hint: Litigation releases are one of four possible "enforcement actions" that the SEC can pursue). 1. What allegedly occurred according to the complaint underlying LR No. 18487?
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(continued) Answer: The complaint alleges that Blackwelder, who was a freelance consultant, in or about July 2000, became a marketing consultant for Save the World Air, Inc. ("STWA"), a company that purported to have successfully developed and marketed a pollution control device for automobiles called the "zero emission fuel saver device." The complaint also alleges that Blackwelder prepared and arranged to have issued at least one false press release announcing a major licensing deal for STWA that, in fact, did not exist. Blackwelder also posted positive messages about STWA on an Internet stock message board without disclosing, as required, that he received shares of STWA as payment for the promotion. Blackwelder's postings were materially misleading because they created the impression that Blackwelder was expressing unbiased views about STWA and its stock, when he was actually a paid promoter. 2. What section(s) of federal securities laws was the primary named individual accused of violating? Answer: Blackwelder was enjoined from violating violations of Section 17(b) of the Securities Act of 1933 ("Securities Act"), Section 10(b) of the Securities Exchange Act of 1934 ("Exchange Act"), and Rule 10b 5.
(Note: Internet problems address current issues using Internet sources. Because Internet sites are subject to change, Internet problems and solutions may change. Current information on Internet problems is available at www.prenhall.com/arens.)
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