COLLEGE MOHAWK OF APPLIED ARTS AND TECHNOLOGY
EE367
COURSE OUTLINE COURSE NAME: PROGRAM NAME: DURATION: DEPARTMENT: FACULTY: Personal Computers Common Technologist Total Hrs.: 41; Total Wks.: 13+1; Electrotechnology Engineering and Health Technology Hrs./Wk.: 3 COURSE CODE: EE367
PREREQUISITE COURSES: IN ORDER TO CONTINUE TO THE NEXT SEMESTER ALL PREVIOUS COURSES MUST BE COMPLETED WITH NO MORE THAN ONE OUTSTANDING FAILURE. Students with two or more failures may take courses for which they have the necessary prerequisites. This course is eligible for credit through the "prior learning assessment process" (P.L.A.). Students wishing to be assessed for prior experiential learning should contact the P.L.A. office. Prerequisites: NONE Co-requisites: NONE
GENERAL COURSE OBJECTIVE(S) (CALENDAR DESCRIPTION): This course will introduce the basic hardware components and operating system software of WIntel (Microsoft Windows Intel) compatible computer systems, including installation/configuration, and will cover a major portion of the knowledge required to write CompTIA's A+ Certification examinations (A+ Core Hardware exam and the A+ OS Technologies exam). The course curriculum is based on Cisco System's IT Essentials I course offered though the Cisco Networking Academy Program. REVISIONS/INSTRUCTORS: Winter 2009 L. Petkov
REQUIRED TEXTBOOK(S): NO TEXT BOOK AVAILABLE YET FOR IT1 V4.1 ADDITIONAL REFERENCE(S) / BIBLIOGRAPHY: A. IT Essentials I: PC Hardware and Software Lab Companion, By Cisco Systems Inc. Published by Cisco Press. ISBN 1-58713-094-7 B. IT Essentials I: PC Hardware and Software Engineering Journal and Workbook, By Cisco Systems Inc. Published by Cisco Press. ISBN 1-58713-093-9 C. Any current A+ Certification text D. Any Microsoft Operating System text for operating system currently used by lab computers. E. MS-DOS reference book or MS-DOS Technical Manual INTERNET RESOURCES: Electrotech Web Site: http://etweb.mohawkcollege.ca (username: techy3 password: Instructor Supplied) Cisco Networking Academy web site: http://cisco.netacad.net
CompTIA web site: http://www.comptia.org/ Microsoft web site: SUPPLIES: see EE368 lab course http://www.microsoft.com/
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EVALUATION POLICIES AND PROCEDURES: GRADE EQUIVALENCIES If on any test, assignment, project, etc., a percentage or similar numerical grade is used, the following grade conversion system must be employed in arriving at the literal grade: Alpha Grade A+ A AB+ B BC+ C F DEPARTMENT POLICY Whenever a course is taught during the same teaching semester (i.e. Fall, Winter, Summer) to different classes, common tests must be administered. COLLEGE POLICY At the beginning of each semester, professors will clearly indicate to students, in writing, the process by which final course grades will be compiled, including the different weighting emphasis that will be placed on each test, assignment, etc., leading to the final course grade determination. Factors, which will influence "professional judgement", must be identified and their impact must be stated. ATTENDANCE Regular attendance is expected for all classes. Aside from the obvious benefits of regular attendance, you are responsible for knowing test dates, assignment due dates, class changes, and other announcements made during class. Although classes missed due to illness and other extenuating circumstances are often unavoidable, absenteeism should be kept to a minimum. EVALUATION INSTRUMENTS Students will be evaluated by a weekly online multiple choice quiz based on the text book chapter assigned for the previous week. Students are required to read and study the weekly chapter before coming to class, the lecture material will be based the prerequisite reading material. If the student does not prepare he/she will quickly fall behind and fail the weekly quizzes each of which is worth EE367 - 3 Percent Range 95-100 90-94 85-89 80-84 75-79 70-74 65-69 60-64 0-59 Equivalent Description Excellent " " Good " " Acceptable " Unacceptable
approximately 2% of the final grade. Student evaluation also includes a 50 minute short answer midterm, a 50 minute online midterm, and a 2 hour exam (half short answer and half online). The time and dates of the tests and exam will be given at least one week in advance by your professor.
Term Test 1 will be held in week 9 and Term Test 2 will be held in week 11 of the semester. COMPUTATION OF FINAL GRADE (SUBJEKT TO CHANGE IN THE FIRST WEEK) The student's final grade will be calculated as follows: Online Chapter Quizzes (16@~2%) First Midterm (M.C. Multiple Choice Online) Second Midterm (S.A. Short Answer) Final (S.A. + M.C.) All 30% 15% 20% 35%
If the student misses a term test, the value of the final goes up by the percentage allocated to the missed test. There is NO provision for re-writes of term tests. Notes: (1) (2) The exam will cover the entire semester's work. Any absences from the exam will be dealt with on an individual basis; however, the student will be required to provide documentation. (3) (4) No re-writes will be allowed
All grades will be calculated and recorded in percent form.
ACADEMIC DISHONESTY The department will take strong measures against any student caught cheating, up to and including expulsion from the College. For more information refer to the section on Academic Dishonesty in your Student Handbook.
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COURSE CONTENT: MODULE MAIN TOPIC Introduction to the Personal Computer Safe Lab Procedures and Tool Use Computer Assembly - Step by Step Basics of Preventive Maintenance and Troubleshooting Fundamental Operating Systems Fundamental Laptops and Portable Devices Fundamental Printers and Scanners Fundamental Networks Fundamental Security Communication Skills Advanced Personal Computers Advanced Operating Systems Advanced Laptops and Portable Devices Advanced Printers and Scanners Advanced Networks Advanced Security Term test #1 - Online Overflow and holidays Final Exam Online NOTE: Tests will generally be administered OUTSIDE regular class time, during common testing periods. Any student planning to write the CompTIA A+ exams will need to study the entire book thoroughly. 1-13 TOTAL CHAP. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 TIME 2h 2h 2h 2h 2h 2h 2h 3h 2h 2h 2h 2h 2h 2h 2h 2h 1h 4h WK # QZ# 1 1 1-2 2 2-3 3 3 4 3-4 5 4 6 4-5 7 5-6 8 6-7 9 8 10 8-9 11 9-10 12 11 13 11-12 14 12 15 13 16 8 12-13
1 h 13 or 14 41 h
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Chapter 1: Introduction to the Personal Computer
1.1 Explain IT industry certifications Identify education and certifications Describe the A+ certification Describe the EUCIP certification 1.2 Describe a computer system 1.3 Identify the names, purposes, and characteristics of cases and power supplies Describe cases Describe power supplies 1.4 Identify the names, purposes, and characteristics of internal components Identify the names, purposes, and characteristics of motherboards Explain the names, purposes, and characteristics of CPUs Identify the names, purposes, and characteristics of cooling systems Identify the names, purposes, and characteristics of ROM and RAM Identify the names, purposes, and characteristics of adapter cards Identify the names, purposes, and characteristics of storage drives Identify the names, purposes, and characteristics of internal cables 1.5 Identify the names, purposes, and characteristics of ports and cables 1.6 Identify the names, purposes, and characteristics of input devices 1.7 Identify the names, purposes, and characteristics of output devices 1.8 Explain system resources and their purposes Chapter 2: Safe Lab Procedures and Tool Use
2.1 Explain the purpose of safe working conditions and procedures Identify safety procedures and potential hazards for users and technicians Identify safety procedures to protect equipment from damage and data from loss Identify safety procedures to protect the environment from contamination 2.2 Identify tools and software used with personal computer components and their purposes Identify hardware tools and their purpose Identify software tools and their purpose Identify organizational tools and their purpose 2.3 Implement proper tool use Demonstrate proper use of an antistatic wrist strap Demonstrate proper use of an antistatic mat Demonstrate proper use of various hand tools EE367 - 6
Demonstrate proper use of cleaning materials Chapter 3: Computer - Assembly Step by Step
3. Open the case 1 3. Install the power supply 2 3. Attach the components to the motherboard and install the motherboard 3 Install a CPU and a heat sink/fan assembly Install the RAM Install the motherboard 3. Install internal drives 4 3. Install drives in external bays 5 Install the optical drive Install the floppy drive 3. Install adapter cards 6 Install the NIC Install the wireless NIC Install the video adapter card 3. Connect all internal cables 7 Connect the power cables Connect the data cables 3. Re-attach the side panels and connect external cables to the computer 8 Re-attach the side panels to the case Connect external cables to the computer 3. Boot the computer for the first time 9 Identify beep codes Describe BIOS setup
Chapter 4: Basics of Preventive Maintenance and Troubleshooting
4.1 Explain the purpose of preventive maintenance 4.2 Identify the steps of the troubleshooting process Explain the purpose of data protection Gather data from the customer Verify the obvious issues EE367 - 7
Try quick solutions first Gather data from the computer Evaluate the problem and implement the solution Close with the customer
Chapter 5: Fundamental Operating Systems
5.1 Explain the purpose of an operating system Describe characteristics of modern operating systems Explain operating system concepts 5.2 Describe and compare operating systems to include purpose, limitations, and compatibilities Describe desktop operating systems Describe network operating systems 5.3 Determine operating system based on customer needs Identify applications and environments that are compatible with an operating system Determine minimum hardware requirements and compatibility with the OS platform 5.4 Install an operating system Identify hard drive setup procedures Prepare hard drive Install the operating system using default settings Create accounts Complete the installation Describe custom installation options Identify the boot sequence files and Registry files Describe how to manipulate operating system files Describe directory structures 5.5 Navigate a GUI (Windows) Manipulate items on the desktop Explore Control Panel applets Explore administrative tools Install, navigate, and uninstall an application Describe upgrading an operating system 5.6 Identify and apply common preventive maintenance techniques for operating systems Create a preventive maintenance plan Schedule a task Backup the hard drive 5.7 Troubleshoot operating systems Review the troubleshooting process Identify common problems and solutions
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Chapter 6: Fundamental Laptops and Portable Devices
6.1 Describe laptops and other portable devices Identify some common uses of laptops Identify some common uses of PDAs and Smartphones 6.2 Identify and describe the components of a laptop Describe the components found on the outside of the laptop Describe the components found on the inside of the laptop Describe the components found on the laptop docking station 6.3 Compare and contrast desktop and laptop components Compare and contrast desktop and laptop motherboards Compare and contrast desktop and laptop processors Compare and contrast desktop and laptop power management Compare and contrast desktop and laptop expansion capabilities 6.4 Explain how to configure laptops Describe how to configure power settings Describe the safe installation and removal of laptop components 6.5 Compare the different mobile phone standards 6.6 Identify common preventive maintenance techniques for laptops and portable devices Identify appropriate cleaning procedures Identify optimal operating environments 6.7 Describe how to troubleshoot laptops and portable devices Review the troubleshooting process Identify common problems and solutions Chapter 7: Fundamental Printers and Scanners
7.1 Describe the types of printers currently available Describe characteristics and capabilities of printers Describe printer to computer interfaces Describe laser printers Describe impact printers Describe inkjet printers Describe solid-ink printers Describe other printer types 7.2 Describe the installation and configuration process for printers Describe how to set up a printer Explain how to power and connect the device using a local or network port Describe how to install and update the device driver, firmware, and RAM Identify configuration options and default settings Describe how to optimize printer performance Describe how to print a test page EE367 - 9
Describe how to share a printer 7.3 Describe the types of scanners currently available Describe scanner types, resolution, and interfaces Describe all-in-one devices Describe flatbed scanners Describe handheld scanners Describe drum scanners 7.4 Describe the installation and configuration process for scanners Explain how to power and connect a scanner Describe how to install and update the device driver Identify configuration options and default settings 7.5 Identify and apply common preventive maintenance techniques for printers and scanners Describe printer maintenance Describe scanner maintenance 7.6 Troubleshoot printers and scanners Review the troubleshooting process Identify common problems and solutions Chapter 8: Fundamental Networks
8.1
Explain the principles of networking Define computer networks Explain the benefits of networking Describe types of networks Describe a LAN Describe a WAN Describe a WLAN Explain peer-to-peer networks Explain client/server networks Describe basic networking concepts and technologies Explain bandwidth and data transmission Describe IP addressing Define DHCP Describe Internet protocols and applications Define ICMP Describe the physical components of a network Identify names, purposes, and characteristics of network devices Identify names, purposes, and characteristics of common network cables Describe LAN topologies and architectures Describe LAN topologies Describe LAN architectures Identify standards organizations Identify Ethernet standards EE367 - 10
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Explain cabled Ethernet standards Explain wireless Ethernet standards 8.8 Explain OSI and TCP/IP data models Define the TCP/IP model Define the OSI model Compare OSI and TCP/IP Describe how to configure a NIC and a modem Install or update a NIC driver Attach computer to existing network Describe the installation of a modem
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8.10 Identify names, purposes, and characteristics of other technologies used to establish connectivity Describe telephone technologies Define power line communication Define broadband Define VoIP 8.11 Identify and apply common preventive maintenance techniques used for networks 8.12 Troubleshoot a network Review the troubleshooting process Identify common network problems and solutions Chapter 9: Fundamental Security 9.1 Explain why security is important 9.2 Describe security threats Define viruses, worms, and Trojans Explain web security Define adware, spyware, and grayware Explain Denial of Service Describe spam and popup windows Explain social engineering Explain TCP/IP attacks Explain hardware deconstruction and recycling 9.3 Identify security procedures Explain what is required in a basic local security policy Explain the tasks required to protect physical equipment Describe ways to protect data Describe wireless security techniques 9.4 Identify common preventive maintenance techniques for security Explain how to update signature files for anti-virus and anti-spyware software Explain how to install operating systems service packs and security patches 9.5 Troubleshoot security Review the troubleshooting process Identify common problems and solutions EE367 - 11
Chapter 10: Communication Skills 10.1 Explain the relationship between communication and troubleshooting 10.2 Describe good communication skills and professional behavior Determine the computer problem of the customer Display professional behavior with the customer Focus the customer on the problem during the call Use proper netiquette Implement time and stress management techniques Observe Service Level Agreements (SLAs) Follow business policies 10. 3 Explain ethics and legal aspects of working with computer technology
10.4 Describe call center environment and technician responsibilities Describe the call center environment Describe level-one technician responsibilities Describe level-two technician responsibilities
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