should Women consider adopting which of the following dress standards:
A) avoid overpowering perfume
B) show no tattoos or piercings
C) wear a suit on important meeting days
D) All of the above
2.
Men should consider adopting which of the following dress standards:
A) don't spend money on a wardrobe until you know you need it
B) never wear long sleeves in the summer
C) make sure your socks match your pants
D) All of the above
E) None of the above
3.
Examples of good manners include
A) saying please and thank you.
B) men holding doors for women.
C) apologizing immediately for mistakes.
D) all of the above
E) None of the above.
4.
Wine and water glasses are located on ___________in a formal place setting.
A) your upper right
B) your lower left
C) the center of the plate
D) beside the forks
5.
In a formal place setting, your dinner knife and spoon selection are
A) at the right of your plate.
B) at the lower left of your plate.
C) at the center of your plate.
D) beside the forks.
6.
In a formal place setting, the salad fork is located on the ___________of the dinner and dessert fork.
A) upper right
B) left
C) center
D) lower right
7.
One technique should that not be used for establishing good customer relationships is
A) remembering birthdays with a card.
B) listening carefully to customer's complaints.
C) speaking your opinions very strongly before you let them get upset.
D) exceeding your customers' expectations.
8.
One strategy that should not be used for negative feedback is
A) telling the person everything that they have done wrong in the past year so you don't have to correct
them again.
B) beginning with positive thoughts before criticizing.
C) providing positive feedback on a regular basis.
D) presenting negative feedback in a tactful, coaching manner.
9.
Strategies for "playing well with others" include
A) avoiding playing the blame game.
B) keeping your commitments to your colleagues and your boss.
C) sharing credit for accomplishments.
D) All of the above.
10.
When you have a great idea you should
A) sit close to the supervisor and talk frequently.
B) study the agenda and be prepared to make constructive suggestions at the appropriate time.
C) talk frequently so people get to know you if you are new.
D) speak clearly and articulately when you present an idea.