for Review Org Com Exam I
Below you will find a list of terms from lecture, the text and readings. Please make sure you can define and apply each of these terms.
For the theorists, be sure you know their key theories/models/approaches and contributions. The exam will cover chapters 1- 5 from
Miller, lecture notes, readings, case studies and videos used for demonstration in lecture.
Organizational culture
Strong culture
Elements of culture
Business environment
Values
Heroes
Rites
Rituals
The cultural network
Rules
Tough guy, macho culture
Work hard/play hard culture
Bet your company culture
Process Culture
Peters and Watermans Themes for excellence in organizations
Sites of culture
Cultural penetration
Define culture
Scheins Model of culture
Artifacts
Values
Basic assumptions
ethnography
Systems metaphor
Synergy
Nonsummativity (Holism)
Hierarchy
Permeability
Closed systems
Open systems
Input-throughput-output
Exchange
Feedback
Corrective feedback
Positive feedback
Equifinality
Negative entropy
Requisite variety
Network Analysis
Network content
How Globalization, Terrorism, Climate Change &
Demographics affect organizing
Relationship between satisfaction of higher-order
needs and job satisfaction and productivity
Network mode
Network density
Level of analysis
Network links
Strength
Symmetry
Multiplexity
Network roles
Isolate
Bridge
Liaison
Human relations
Human resources
Differences between HR & H relations
McGregor
Theory X
Theory Y
Frederick Taylors Theory of Scientific Management
Time and Motion Studies
Maslows Hierarchy of Needs Theory
Hawthorne Studies
Illumination studies
Relay Assembly Test Room Studies
The Interview Program
The Bank Wiring Room Studies
Frank & Lillian Gilbreth
Elton Mayo
Mary Parker Follett
Blake & Moutons Managerial Grid (and its parts)
Likerts System IV
Characteristics of Communication a in Human Resources or
Relations Approach
Definition of an organization
Communication as information transfer
Communication as transactional process
Communication as strategic control
Communication as balance of creativity and constraint
Example questions:
Sarah is upset because her job pays her very little. Shes able to keep food on the table for herself and her three children, but has a
difficult time paying the rent every month and is worried that they might lose the apartment if she doesnt find a better job. According
to Maslow, what need level is Sarah concerned with?
a. Physiological needs
b. Safety needs
c. Belonging needs
d. Esteem needs
e. Financial needs
Having a checklist for medical personnel to follow then preparing a patient for surgery illustrates which tenant of Frederick Taylors
theory?
a. Inherent difference between management and workers
b. Proper selection of workers
c. One best way to do every job
d. Systematic soldiering
e. Remuneration
Which of the Hawthorne studies found that men developed norms regarding the proper level of productivity and exerted social
pressure on each other to maintain that level?
a. Interview program
b. Relay assembly test room study
c. Bank writing room study
d. Illumination study
e. Time-motion study
Deal and Kennedys strong culture exemplifies a(n) ______________ approach to cultural analysis.
a.
b.
c.
d.
e.
Prescriptive
Episodic
Contextual
Impressionist
Interactional
Short Answer
Describe the nature of communication that would occur in an organization that utilized Scientific Management as a style of
management. Be sure to address issues of content, direction, style and channel.
Describe the communication as a balance of creativity and constraint definition of communication. What are its strengths and
limitations to understanding organizational communication?