Management Strategic (Part III)
Collins Good to Great
Organizations Model
The Hedgehog Concept
Involves knowing what a company does better
than anyone else and maintaining a focus on this.
Example of NOT Applying the Hedgehog Concept
Jacques Nasser, Former CEO of Ford
Ford will be a consumer products company that just
happens to make automobiles.
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Miracle
How are
these
scenes an
example of
the
Flywheel
Concept
in action?
Collins Good to Great
Organizations Model
The Doom Loop
The condition under which the organization loses its
focus on its hedgehog concept and its discipline in
executing the system often due to short-term thinking
and quick fix initiatives. This results in a downward
spiral of lower and lower organizational performance.
Management Critical Incident (MCI) #1: What
Would You Do?
The Situation
You are the director of a not-for-profit organization that seeks to go
good things for people and to make the world a better place. This
organization is composed of an administrative staff of five people and
approximately 900 part-time volunteers from the community. Your
organization is involved in all kinds of community programs and
services ranging from educational programs for disadvantaged kids,
sponsoring events on sustainability, setting-up food banks,
organizing community watches to prevent crime, supports struggling
artists, and providing retraining programs for people who have lost
their jobs. Given that your resources are extremely limited, you
recognize that you may be spreading the organization too thin for its
own good. Based on Collins Good to Great Organizations Model,
What is the key problem with the functioning of this company?
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The Situation
You are the head of an established film company that is based in
Hollywood. The company has earned a reputation for making good,
solid films (e.g., horror, action films). However, one goal that has
historically alluded the company is the ability to make the
blockbuster films that do well at the box office but also receive
critical You acclaim. hired a consultant to evaluate the functioning
of your studio and to formulate an action plan for enabling
Your studio to become truly great. The implementation of this plan
Was initiated two years ago. Although things started out relatively
well, you have more recently experienced a regression to the status
quo effect in which the company has deviated from the plan and is
defaulting back to old ways. The performance of your studio has
been in decline as a result with a string of duds being released
within the last year. Based on Collins Good to Great Organizations
Model, the problem with the functioning of this unit is ______.
http://www.youtube.com/watch?v=kHWDc7D9G-E
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Baldrige Performance Excellence Model
Process Categories
1. Leadership
2. Strategic Planning
3. Customer Focus
4. Measurement, Analysis, and Knowledge Management
5. Work Focus Management
6. Process Management
Process Category Evaluation Criteria (ADLI):
Approach Does the organization have a systematic way to accomplish tasks?
Deployment Does the organization implement its approaches for accomplishing
tasks?
Learning Does the organization evaluate and learn from its approaches for
accomplishing tasks?
Integration Does the organization share what it learns about improving its
approaches throughout the organization?
Baldrige Performance Excellence Model
Results Categories
1. Product and Process Outcomes
2. Customer-Focused Outcomes
3. Work force-Focused Outcomes
4. Leadership and Governance Outcomes
5. Financial and Market Outcomes
Results evaluated in terms of LTCI:
Level Does the organization show that it has achieved a positive result (one data
point)?
Trend Does the organization show that it has achieved increasingly positive
results across a minimum of three data points?
Comparison Does the organization show that its results compare favorably
against competitors or benchmarks?
Integration Does the organization show that its results are shared throughout the
organization to support improvements?
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