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12 Pages
Chapter 1 - Sample Quiz
Course: MGMT 408, Spring 2012School: Buena Vista
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Word Count: 1375
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OperationsManagement,10/eand PrinciplesofOperationsManagement, 8/e BookTitle: YourResultsfor:"MultipleChoice" SiteTitle: OperationsManagement,10/eand PrinciplesofOperationsManagement, 8/e BookAuthor: Heizer Printthispage SummaryofResults 40%Correctof15Scoreditems: 6Correct: 40% 9Incorrect: 60% Moreinformationaboutscoring Locationon Chapter1:OperationsandProductivity Site:...
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OperationsManagement,10/eand
PrinciplesofOperationsManagement,
8/e
BookTitle: YourResultsfor:"MultipleChoice"
SiteTitle: OperationsManagement,10/eand
PrinciplesofOperationsManagement,
8/e
BookAuthor: Heizer
Printthispage
SummaryofResults
40%Correctof15Scoreditems:
6Correct:
40%
9Incorrect:
60%
Moreinformationaboutscoring
Locationon Chapter1:OperationsandProductivity
Site: >SelfStudyQuizzes>MultipleChoice
Date/Time March11,2012at9:50PM(UTC/GMT)
Submitted:
The"father"ofscientific
managementis
1.
YourAnswer:
CORRECT.
Thethreemajorbusinessfunctions
necessarytoallorganizationsare
2.
YourAnswer:
CORRECT.
3.
WhichoftheseisNOToneofthe
basicfunctionsofthemanagement
process.
YourAnswer: Staffing
CorrectAnswer: Inspecting
INCORRECT.Staffingisanimportantmanagerialfunction.
Whichofthesestatements
accuratelycapturesacurrenttrend
inoperations?
4.
YourAnswer:
CORRECT.
Theservicesectorconstituteswhat
percentageofemploymentinthe
UnitedStates?
5.
YourAnswer:
CORRECT.
Productivityincreaseswhen
6.
YourAnswer:
CORRECT.
Thecapitalinvestmenteachyearin
theUnitedStatesusually
7.
YourAnswer:
CORRECT.
Whichappearstoprovidethebest
opportunityforincreasesin
productivity?
8.
YourAnswer: Labor
CorrectAnswer: management
INCORRECT.Laborcanaccomplishlittleonitsown.
Thepersonwhointroduced
standardized,interchangeableparts
was
9.
YourAnswer: HenryFord.
CorrectAnswer: EliWhitney.
INCORRECT.Fordpioneeredtheassemblyline.
10.
Thepersonwhodevelopedplant
widequalitycontrolsystemswas
YourAnswer: FrederickTaylor.
CorrectAnswer: W.EdwardsDeming.
INCORRECT.Taylorwasthefatherofscientificmanagement.
Aninsuranceadjusterprocessesthe
claimsofsixpolicyholdersinan
eighthourworkday.Theadjuster
uses$5ingasolineand$3informs
andofficesuppliestocompletethe
work.Whatisherlaborproductivity?
11.
YourAnswer: 1.33hoursperclaim
CorrectAnswer: 0.75claimsperhour
INCORRECT.Divideoutputbyinput.
Twocarwashemployeesarepaid
$7.50anhoureachandarecapable
ofwashing12carsperhour,using
$1ofwaterand$2ofsoapand
othercleaningsupplies.Whatisthe
multifactorproductivityofthis
operation?
12.
YourAnswer: 0.95carsperdollar
CorrectAnswer: 0.66carsperdollar
INCORRECT.Therearetwoemployeesworking.
WhenatangibleproductisNOT
includedintheservice,itiscalled
13.
YourAnswer: aknowledgebasedservice.
CorrectAnswer: apureservice.
INCORRECT.Knowledgeworkisoftenapureservice,butthisisnotthedefinition.
Intheearlypartofthe21stcentury,
annualproductivitygrowthinthe
U.S.hasbeen_______.
14.
YourAnswer: 1%
CorrectAnswer: 2.5%
INCORRECT.Growthhasbeenhigherthanthis.
Increasesinproductivityaredifficult
toachieveif
15.
YourAnswer: thetaskismorequantitativeandr
CorrectAnswer: thetaskismoreintellectualandp
INCORRECT.Productivityismoreeasilymeasuredandimproved.
YourResultsfor:"TrueorFalse"
SiteTitle: OperationsManagement,10/eand
PrinciplesofOperationsManagement,
8/e
BookTitle: OperationsManagement,10/eand
PrinciplesofOperationsManagement,
Printthispage
SummaryofResults
46%Correctof13Scoreditems:
6Correct:
7Incorrect:
46%
54%
8/e
BookAuthor: Heizer
Moreinformationaboutscoring
Locationon Chapter1:OperationsandProductivity
Site: >SelfStudyQuizzes>TrueorFalse
Date/Time March11,2012at9:52PM(UTC/GMT)
Submitted:
Theproductionfunctionisclearly
visibletothecustomerinthe
operationsofbothgoodsand
servicesproducers.
1.
YourAnswer:
CORRECT.
2.
Someserviceprovidershaveno
operationsfunction.
YourAnswer: True
CorrectAnswer: False
INCORRECT.Sinceallorganizationshavethreefunctions,allmusthavea
production/operationsfunction.Aserviceproducingproductionfunctionis
verydifferentfromagoodsproducingproductionfunction.
3.
Alargepercentageoftherevenueof
mostfirmsisspentintheOM
function.
YourAnswer:
CORRECT.
EliWhitneyisknownasthefatherof
scientificmanagement.
4.
YourAnswer: True
CorrectAnswer: False
INCORRECT.EliWhitneyiscreditedwithpopularizinginterchangeableparts.
Thesaleofmostgoodsincludesa
service.
5.
YourAnswer: False
CorrectAnswer: True
INCORRECT.Almostallservicesandgoodsareamixtureofaserviceanda
tangibleproduct.
6.
IntheU.S.,theservicesector
providesalmost80%ofalljobs.
YourAnswer: False
CorrectAnswer: True
INCORRECT.Accordingtothe2007StatisticalAbstractoftheUnitedStates,
over70%ofthejobsareintheservicesector.
Laborcontributesover50%ofthe
increaseinproductivity.
7.
YourAnswer:
Onedifferencebetweenagoodand
aserviceisthatservicesareoften
producedandconsumed
simultaneously.
8.
YourAnswer:
CORRECT.
Operationsmanagersare
increasinglyconcernedwith
designingproductsandprocesses
thatareenvironmentallyfriendly.
9.
YourAnswer: True
INCORRECT.Designingproductsthatarebiodegradableandprocessesthat
usefewerresourcesareoneofthecurrenttrendsinoperations
management.
10.
Operationsmanagersnowdevote
moreenergytopricenegotiation
w False
CorrectAnswer:iththeirsuppliersasameansof
stayingcompetitive.
YourAnswer:
CORRECT.
Productivityintheservicesector
hasprovendifficulttoimprove
becauseitistypicallylabor
intensive.
11.
YourAnswer:
CORRECT.
Acountry'sstandardoflivingcan
improveonlythroughincreasesin
productivity.
12.
YourAnswer:
CORRECT.
13.
Twobricklayersworktogetherto
builda320brickwallinan8hour
workday.Iftheyarepaid$10per
hour,theirproductivityis$2/brick.
YourAnswer: True
CorrectAnswer: False
INCORRECT.Outputdividedbyinputis320bricksover16hoursoflabor,20
bricksperhouror2bricksperdollarofwages.
YourResultsfor:
Printthispage
"Essay"
SiteTitle: OperationsManagement,10/eand
PrinciplesofOperationsManagement,
8/e
BookTitle: OperationsManagement,10/eand
PrinciplesofOperationsManagement,
8/e
BookAuthor: Heizer
SummaryofResults
All4questionsinthisactivityareessays,whicharenotscoredby
thesystem.
Youanswered4questions,andleft0questionsblank.
Moreinformationaboutscoring
Locationon Chapter1:OperationsandProductivity
Site: >SelfStudyQuizzes>Essay
Date/Time March11,2012at9:54PM(UTC/GMT)
Submitted:
1.
Nameandbrieflydescribeaviablebusinessthatdoesnothaveanoperationsfunction.
YourAnswer:
fgasrga
Therearenoviablebusinessesthatdonothaveanoperationsfunction.Inordertocreategoodsand
services,allorganizationsperformthreefunctions.Thesefunctionsaremarketing,whichgenerates
demandortakesorders,finance/accounting,whichtrackshowwelltheorganizationisdoing,paysbills,
andcollectsmoney,andoperations,whichcreatesproduct.
2.
Thedetailingshopatausedcardealershiptrackstheirworkers'labor,waterbills,andconsumablesona
weeklybasis.Thedatafromthelast5weeksareshowninthetable.Whatisthemultifactorproductivityfor
eachweekifworkersaverage$25perhour,watercosts$1.50perthousandgallons,andconsumablesare
$4perounce?
Week Labor(hr) Water(gal)
Consumables
#cars
(oz)
1
150
1,250
42
100
2
165
900
50
90
3
140
820
38
80
4
100
800
34
74
5
125
930
28
84
YourAnswer:
asdfasdf
Multifactorproductivityiscalculatedbydividingtheoutputbyalloftheinputs(labor,water,and
consumables)
Week1
Output=100cars
Inputs=150hoursx$25/hour=$3,750Labor
1,250gallonsx$1.50/thousandgallons=$1.875water
42ouncesx$4/ounce=$168consumables
Productivity=100cars/($3,700+$1.875+$168)
Productivity=0.0255cars/$
Week2
Output=90cars
Inputs=165hoursx$25/hour=$4,125Labor
900gallonsx$1.50/thousandgallons=$1.35water
50ouncesx$4/ounce=$200consumables
Productivity=90cars/($4,125+$1.35+$200)
Productivity=0.0208cars/$
Week3
Output=80cars
Inputs=140hoursx$25/hour=$3,500Labor
820gallonsx$1.50/thousandgallons=$1.23water
38ouncesx$4/ounce=$152consumables
Productivity=100cars/($3,500+$1.23+$152)
Productivity=0.0219cars/$
Week4
Output=74cars
Inputs=100hoursx$25/hour=$2,500Labor
800gallonsx$1.50/thousandgallons=$1.20water
34ouncesx$4/ounce=$136consumables
Productivity=100cars/($2,500+$1.20+$136)
Productivity=0.0281cars/$
Week5
Output=84cars
Inputs=125hoursx$25/hour=$3,125Labor
930gallonsx$1.50/thousandgallons=$1.395water
28ouncesx$4/ounce=$112consumables
Productivity=100cars/($3,125+$1.395+$112)
Productivity=0.0259cars/$
3.
Rankthethreefactorsthatarecriticaltoproductivityimprovementinorderfromgreatesttoleastimpact
andbrieflydiscusseach.
YourAnswer:
asdfasdf
Productivityincreasesaredependentonthreeproductivityvariables:management,whichcontributes
about52%oftheannualincrease,capital,whichcontributesabout38%oftheannualincrease,andlabor,
whichcontributesabout10%oftheannualincrease.Managementisresponsibleforensuringthatthe
othertwofactorsareeffectivelyused.Capitalinvestmentprovidestoolsforuse,andlaborusesthosetools.
4.
Nameanddescribefourdifferencesbetweengoodsandservicesotherthantangibility.
YourAnswer:
asdfasdf
Servicesareoftenproducedandconsumedsimultaneouslybutagoodcanbeproducedandheldin
inventoryuntilitisrequestedbyacustomer.Servicesareoftenuniquebutgoodsareoftenstandardized.
Serviceshaveahighcustomerinteractionbutgoodsareusuallyproducedwithnocustomerinteraction.
Servicesareoftenknowledgebasedandthereforehardtoautomate,butgoodsproductioncanoftenbe
automated.Manyserviceproducersmustbelocatedwithincloseproximitytotheirmarketbutmanygoods
producerscanlocatewherecostsarelowest.
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Buena Vista - MGMT - 408
YourResultsfor:"MultipleChoice"SiteTitle: OperationsManagement,10/eandPrinciplesofOperationsManagement,8/eBookTitle: OperationsManagement,10/eandPrinciplesofOperationsManagement,8/eBookAuthor: HeizerPrintthispageSummaryofResults29%Correctof17Sco
Buena Vista - MGMT - 408
CHAPTER 1DISCUSSION QUESTIONS8.The three classic functions are:(a)Marketing(b)Operations(c)Finance/Accounting10.Registration systems will differ, but will likely possess the following characteristics:Inputs:n Course offerings list:A list of
Buena Vista - MGMT - 408
CHAPTER 2DISCUSSION QUESTIONSHow do the following firms achieve competitive advantage? (Answer in terms of differentiation, lowcost, and response, and the six strategies in Figure 2.3 on page 37.)a. Wal-MartWal-Mart strives to be a low cost provider
Buena Vista - MGMT - 408
CHAPTER 4DISCUSSION QUESTIONS3.A time series model uses only historical values of the quantity of interest to predict future valuesof that quantity. The associative model, on the other hand, attempts to identify underlying causesor factors that contr
Buena Vista - MGMT - 408
CHAPTER 5DISCUSSION QUESTIONS5.CAD advantages include:n lower cost and better designsn feeding information forward to such departments as purchasing, manufacturing, and technicaldocumentationn encouraging integration of information with all departm
Buena Vista - MGMT - 408
CHAPTER 6DISCUSSION QUESTIONS4.A university can seek to control the quality of its graduates by:Setting specific goals for its overall accomplishmentsEmploying quality facultySetting appropriate standards (prerequisites, GPA, required credit hours,
Buena Vista - MGMT - 408
SUPPLEMENT 6DISCUSSION QUESTIONS2.The ultimate goal of the X and R-charts is to ascertain, by a sampling procedure, that the relevantparameter is kept within specific upper and lower bounds. The X bar chart alone tells us only thatthe average or vari
Buena Vista - MGMT - 408
CHAPTER 7END-OF-CHAPTER PROBLEMS7.5utilization =actual5,000== 0.7143 71%design capacity 7,0007.6efficiency =actual4,500== 0.9 or 90%effective capacity 5,0007.7actual(planned) outputactual(planned) outputor 0.80 =.designed capacity7,0
Buena Vista - MGMT - 408
CHAPTER 8DISCUSSION QUESTIONS5.Service location decisions tend to focus on the revenue function, whereasmanufacturing/industrial location decisions tend to focus on costs. The service sector usestechniques such as:n Correlation analysisn Traffic co
Buena Vista - MGMT - 408
CHAPTER 9DISCUSSION QUESTIONS4.(a)(b)5.(a)(b)The advantages of a product layout are:nThe use of special purpose equipment can make the overall process more efficientnIndividual workloads can usually be made to be relatively equivalentnIt usu
Buena Vista - MGMT - 408
CHAPTER 11DISCUSSION QUESTIONS4.The adversarial relationship must be changed dramatically to one of trust and the establishment oflong-term relationships.6.An organization moving to JIT deliveries must ensure that the supplier is capable of deliveri
Buena Vista - MGMT - 408
CHAPTER 12DISCUSSION QUESTIONS1.The advent of low-cost computing should not be seen as obviating the need for the ABCinventory classification scheme. Although the cost of computing has decreased considerably, thecost of data acquisition has not decre
Buena Vista - MGMT - 408
CHAPTER 12SDISCUSSION QUESTIONS4.A pull system is a JIT system that moves material only as it is needed. A push system sendsmaterial to the next workstation at the convenience of the sender, not as it is needed. Thus theinventory level can get very l
Buena Vista - MGMT - 408
CHAPTER 15DISCUSSION QUESTIONS1.Five priority sequencing rules are:n First come, first served (FCFS); or First in, first out (FIFO): Jobs are sequenced in the order inwhich they arrive at the workstation.n Earliest due date (EDD): Jobs are sequenced
Buena Vista - MGMT - 408
Points Awarded 5.00Points Missed 0.00Percentage 100%1. The phrase Six Sigma has two meanings. One is statistical, referring to an extremely high process capability; theother is a comprehensive system for achieving and sustaining business success.A) T
Buena Vista - MGMT - 408
Points Awarded 5.00Points Missed 0.00Percentage 100%1. Technology, location, and layout decisions are all possible constraints on the human resource strategy.A) TrueB) FalsePoints Earned: 1.0/1.0Correct Answer(s): True2. Job rotation is an example
Buena Vista - MGMT - 408
Points Awarded 5.00Points Missed 0.00Percentage 100%1. Developing long-term, "partnering" relationships with a few suppliers is a long-standing American purchasingstrategy.A) TrueB) FalsePoints Earned: 1.0/1.0Correct Answer(s): False2. The bullwh
Buena Vista - MGMT - 408
Points Awarded 5.00Points Missed 0.00Percentage 100%1. The reorder point is the inventory level at which action is taken to replenish the stocked item.A) TrueB) FalsePoints Earned: 1.0/1.0Correct Answer(s): True2. The fixed-period inventory model
Buena Vista - MGMT - 408
CHAPTER 12: Example 8InventoryProduction Order Quantity ModelEnter the data in the shaded area. You may have to do some work to enter thedaily production rate.DataDemand rate, DSetup cost, SHolding cost, HDaily production rate, pDaily demand rat
Buena Vista - MGMT - 408
Points Awarded 5.00Points Missed 0.00Percentage 100%1. The use of part-time workers as an aggregate planning option may be less costly than using full-time workers,but may also reduce quality levels.A) TrueB) FalsePoints Earned: 1.0/1.0Correct Ans
Buena Vista - MGMT - 408
Points Awarded 5.00Points Missed 0.00Percentage 100%1. Lead times, inventory availability, and purchase orders outstanding are among the five things operationsmanagers must know for effective use of MRP.A) TrueB) FalsePoints Earned: 1.0/1.0Correct
Buena Vista - MGMT - 408
Points Awarded 5.00Points Missed 0.00Percentage 100%1. Hidden problems are generally uncovered during the process of reducing inventory.A) TrueB) FalsePoints Earned: 1.0/1.0Correct Answer(s): True2. Level scheduling means producing at a constant r
Buena Vista - MGMT - 408
Points Awarded 100.00Points Missed 0.00Percentage 100%1. The expected activity time in PERT analysis is calculated asA) the simple average of the optimistic, pessimistic, and most likely timesB) the weighted average of a, m, and b, with m weighted 4
Buena Vista - MGMT - 408
Points Awarded 145.00Points Missed 5.00Points Ungraded 40.001. The impact of strategies on the general direction and basic character of a company isA) short rangeB) medium rangeC) long rangeD) temporalE) minimalPoints Earned: 5.0/5.0Correct Answ
Buena Vista - MGMT - 408
Points Awarded 5.00Points Missed 0.00Percentage 100%1. A foundry produces circular utility access hatches (manhole covers). Currently, 120 covers are produced in a 10hour shift. If labor productivity can be increased by 20%, it would then beA) 14.4 co
Buena Vista - MGMT - 408
Points Awarded 10.00Points Missed 0.00Percentage 100%1. In PERT analysis, the identification of the critical path can be incorrect if a noncritical activity takessubstantially more than its expected time.A) TrueB) FalsePoints Earned: 1.0/1.0Correc
Buena Vista - MGMT - 408
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Buena Vista - MGMT - 408
Points Awarded 5.00Points Missed 0.00Percentage 100%1. FedEx chose Memphis, Tennessee, as its U.S. hub becauseA) the city is in the center of the U.S., geographicallyB) the airport has relatively few hours of bad weather closuresC) it needed a means
Buena Vista - MGMT - 408
Points Awarded 5.00Points Missed 0.00Percentage 100%1. One guideline for determining the arrangement and space allocation of a retail store is to place high-impulse andhigh-margin items such as housewares and beauty aids in prominent locations.A) Tru
Buena Vista - MGMT - 408
Points Awarded 100.00Points Missed 0.00Percentage 100%1. For most, if not all organizations, quality is a tactical rather than a strategic issue.A) TrueB) FalsePoints Earned: 5.0/5.0Correct Answer(s): False2. Of the several determinants of service
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