Awarded Points 5.00
Points Missed 0.00
Percentage 100%
1. The phrase Six Sigma has two meanings. One is statistical, referring to an extremely high process capability; the
other is a comprehensive system for achieving and sustaining business success.
A) True
B) False
Points Earned: 1.0/1.0
Correct Answer(s): True
2. Benchmarking requires the comparison of your firm to other organizations; it is not appropriate to benchmark
by comparing one of your divisions to another of your divisions.
A) True
B) False
Points Earned: 1.0/1.0
Correct Answer(s): False
3. Which of the following statements best describes the relationship between quality management and product
strategy?
A) Product strategy is set by top management; quality management is an independent activity.
B) Quality management is important to the low-cost product strategy, but not to the response or differentiation
strategies.
C) High quality is important to all three strategies, but is it not a critical success factor.
D) Managing quality helps build successful product strategies.
E) Companies with the highest measures of quality were no more productive than other firms.
Points Earned: 1.0/1.0
Correct Answer(s): D
4. "Making it right the first time" is
A) an unrealistic definition of quality
B) a user-based definition of quality
C) a manufacturing-based definition of quality
D) a product-based definition of quality
E) the definition proposed by the American Society for Quality
Points Earned: 1.0/1.0
Correct Answer(s): C
5. Stakeholders who are affected by the production and marketing of poor quality products include
A) stockholders, employees, and customers
B) suppliers and creditors, but not distributors
C) only stockholders, creditors, and owners
D) suppliers and distributors, but not customers
E) only stockholders and organizational executives and managers
Points Earned: 1.0/1.0
Correct Answer(s): A