250 NETW Final Exam Study Guide
The Final Exam is worth 300 pts. It will consist of 20 questions. They include essays, short-answer and
multiple choice questions (10 MCs, 5 SAs and 5 Essays). You will have 3 hours and 30 minutes to
complete the exam.
The exam has 3 pages. Be sure that you provide answers to pages 1, 2, and 3 of this exam.
Page 1: 10 Multiple Choice questions.
Page2: 5 Short Answer questions.
Page3: 5 Essay questions.
PLEASE NOTE: You need to allocate one block of time to complete the exam. You cannot start the exam,
exit it, and then retake it later in the week.
The exam covers material from weeks 1 7. This includes the assigned chapters in the text, online lecture
(very important!!!) , and threaded topic discussions.
TIPS: know what TCO your question belongs to, lectures, internet searches and discussions will be a good
source of answers.
The following is a list of possible topics for the exam:
TCO 1 PSTN infrastructure - What it is, how it works, how it is used
TCO 2 PBX vs Centrex Differences between them, benefits, disadvantages
TCO 3 CPE Management Choices available, how it is managed, challenges in managing
multi-site systems
TCO 4 Cabling This will focus on network infrastructure, architecture and design, and
Transmission medias.
TCO 5 ACDs Determinants of ACD effectiveness, how ACDs operate, VoIPs impact in an
ACD environment
TCO 6 SMDR How it is used, benefits of it, real world examples of it.
TCO 7 Digital Services Differences, benefits between analog and digital circuits
TCO 8 Wireless of Impact wireless technologies (WiFi, Cell Phones) on the
telecommunications model
TCO 9 Evolution towards VoIP Focus on enterprise design, benefits, and requirements
TCO 10 Converged Networks Definition, benefit, and management of converged networks
TCO 11 Applications in a VoIP World What new applications become available with VoIP,
what applications will be used by businesses the most, what applications are coming in the
future
TCO 12 Readiness for VoIP Critical success factors for VoIP deployment, checklist for
deployment, end-user engagement
Additionally, be familiar with the following topics at a high level
o SIP vs. H.323
o Analog vs. Data Transmission
o Packet vs. Circuit switching
o Routers vs. Switches
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The importance of the Internet on VoIP
VoIP network components
Importance of VoIP on Call Centers
Effect of VoIP on businesses and enterprises
Telecommunications transmission medias
Importance of Regulations in telecommunications history.
Network readiness/assessment
VoIP readiness of an enterprise
Network Management Systems, components and models.
PBXs (CPE), CENTREX, PBX features and functionalities with VoIP
ACDs, CTIs
Transmission medias (UTP, Coax, Fiber, Wireless)
Differences between analog and digital circuits
Mobility
Converged Networks
OSI 7 Layer and TCP/IP
History of Digital Transmissions
History of Telecommunications
If you have any question on the above topics, email me. If you have any difficulty accessing the exam
contact the Help Desk - 800-594-2402.