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bovee_bct09_basic_09

Course: FINANCE 257, Spring 2012
School: Boğaziçi University
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Word Count: 918

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Communication Writing NegativeMessages Business Today, 9e 9 - 1 Chapter ThreeStepWritingProcess Planning Analyze Situation Analyze Situation Gather Information Gather Information Select Medium Select Medium Get Organized Get Organized Writing Adapt to Adapt to the Audience the Audience Compose Compose the Message the Message Completing Revise Revise Produce Produce Proofread Proofread Distribute...

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Communication Writing NegativeMessages Business Today, 9e 9 - 1 Chapter ThreeStepWritingProcess Planning Analyze Situation Analyze Situation Gather Information Gather Information Select Medium Select Medium Get Organized Get Organized Writing Adapt to Adapt to the Audience the Audience Compose Compose the Message the Message Completing Revise Revise Produce Produce Proofread Proofread Distribute Distribute Business Communication Today, 9e 9 - 2 Chapter Convey the Message Gain Acceptance Negative Messages Maintain Goodwill Build Corporate Image Minimize Future Minimize Correspondence Correspondence Business Communication Today, 9e 9 - 3 Chapter PlanningtheMessage Analyze the Situation Profile the Profile Audience Audience Gather Information Determine Your Purpose Select a Medium Define Your Main Idea Business Communication Today, 9e 9 - 4 Chapter WritingtheMessage Use the You Attitude Build Credibility Protect Your Company Avoid Accusations Write Clearly Be Sensitive Business Communication Today, 9e 9 - 5 Chapter CompletingtheMessage Revising Producing Proofreading Delivering Business Communication Today, 9e 9 - 6 Chapter DevelopingNegative Messages Type of Approach Cultural Variations Ethical Standards Business Communication Today, 9e 9 - 7 Chapter ChoosingtheBestApproach Nature of Nature of the News the News Relationship Relationship with Audience with Audience Audience Audience Preferences Preferences Need for Need for Attention Attention Importance Importance of the News of the News Preferred Preferred Style Style Follow-Up Follow-Up Communication Communication Business Communication Today, 9e 9 - 8 Chapter TheDirectApproach Flow of the Message Bad News Reasons Positive Close Step 1 Step 2 Step 3 Substance of the Message Business Communication Today, 9e 9 - 9 Chapter TheIndirectApproach TheIndirectApproach Flow of the Message Buffer Reasons Bad News Positive Close Step 1 Step 2 Step 3 Step 4 Substance of the Message Business Communication Today, 9e 9 Chapter BeginWithaBuffer BeginWithaBuffer Things to Do Things to Avoid Show appreciation Saying no Pay attention A know-it-all tone Compliment reader Wordy phrases Be understanding Apologies Show sincerity Lengthy buffers Business Communication Today, 9e 9 Chapter ProvideReasonsand ProvideReasonsand Information Guide Your Readers Provide Support Suggest Benefits Minimize Policy Business Communication Today, 9e 9 Chapter StatetheBadNews StatetheBadNews Corporate Image De-emphasize the Bad News Acceptance Use a Conditional Statement Goodwill Focus on the Positive Future Correspondence Business Communication Today, 9e 9 Chapter CloseonaPositiveNote CloseonaPositiveNote Avoid negativity or uncertainty Limit future correspondence Be optimistic about the future Be sincere and avoid clichs Conclude with confidence Business Communication Today, 9e 9 Chapter AdaptingtoYourAudience AdaptingtoYourAudience Cultural Cultural Differences Differences Internal and Internal and External Audience External Audience Business Communication Today, 9e 9 Chapter Cultural Differences ProperTone Message Organization CommunicationDiversity Cultural Conventions Business Communication Today, 9e 9 Chapter TheTypeofAudience TheTypeofAudience Internal Timeliness Diversity Completeness External Confidentiality Business Communication Today, 9e 9 Chapter MaintainHighStandardsof MaintainHighStandardsof EthicsandEtiquette LawsandRegulations LawsandRegulations HumanImpact HumanImpact Emotions Emotions Business Today, Communication 9e 9 Chapter TypesofNegativeMessages TypesofNegativeMessages Routine Matters Routine Matters Organizational News Organizational News Employment Issues Employment Issues Business Communication Today, 9e 9 Chapter RoutineMatters RoutineMatters Select the Select the Approach Approach Be Polite Be Polite But Firm But Firm Manage Manage Your Time Your Time Propose Propose Alternatives Alternatives Avoid Trite Avoid Trite Closings Closings Business Communication Today, 9e 9 Chapter StatusofTransactions StatusofTransactions Customer Customer Customer Customer Expectations Expectations Expectations Expectations Have Have Been Set Been Consider Apology Modify Modify Modify Modify Expectations Expectations Expectations Expectations Communication Goals Solve Solve the Problem the Problem Have Not Been Set Avoid Avoid Apology Apology Repair Repair Repair Repair the Relationship tthe Relationship he the Business Communication Today, 9e 9 Chapter ClaimsandAdjustments ClaimsandAdjustments Things to Employ Things to Avoid Courtesy and Respect Accepting Blame Indirect Approach Making Accusations Understanding and Tact Being Negative Positive Attitude Defaming Others Business Communication Today, 9e 9 Chapter NegativeOrganizationalNews NegativeOrganizationalNews Match the Approach to the Situation Match the Approach to the Situation Consider Unique Needs of Each Group Consider Unique Needs of Each Group Give Each Group Time to Respond Give Each Group Time to Respond Plan a Sequence of Announcements Plan a Sequence of Announcements Business Communication Today, 9e 9 Chapter NegativeOrganizationalNews NegativeOrganizationalNews Plan for and Manage a Response Plan for and Manage a Response Stay Positive, But Also Be Realistic Stay Positive, But Also Be Realistic Minimize the Element of Surprise Minimize the Element of Surprise Seek Expert Advise If Youre Not Sure Seek Expert Advise If Youre Not Sure Business Communication Today, 9e 9 Chapter CrisisCommunication CrisisCommunication Crisis Management Plan Crisis Management Plan Define Operational Define Operational Procedures Procedures Speaking for Speaking for the Company the Company Outline Tasks Outline Tasks and Responsibilities and Responsibilities Contacting Contacting Key Executives Key Executives Identifying Identifying Media Outlets Media Outlets Business Communication Today, 9e 9 Chapter RecommendationLetters RecommendationLetters Requested Requested by Businesses by Businesses Be Direct Be Direct State Facts State Facts Requested Requested by Individuals by Individuals Practice Practice Diplomacy Diplomacy Recognize Recognize Feelings Feelings Business Communication Today, 9e 9 Chapter EmploymentApplications EmploymentApplications Be Clear and Direct State the Reasons Suggest Alternatives Business Communication Today, 9e 9 Chapter PerformanceReviews PerformanceReviews Job Requirements Feedback Action Plans Business Communication Today, 9e 9 Chapter Negative Negative PerformanceReviews Confront the problem Plan the message Respect privacy Stay focused Get a commitment Business Communication Today, 9e 9 Chapter TerminationLetters TerminationLetters Express the Decision Avoid Litigious Statements Minimize Negative Feelings Business Communication Today, 9e 9 Chapter
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