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TQM Quizzes Quiz 1 There are 2 pages in this exam: Page: 1 2 1. Question: (TCO 1) At the organizational level, quality concerns should center on meeting the requirements of the ________. Your Answer: internal customer engineers and designers external customer CORREC T top executives Instructor Explanation: (See p. 29) Points Received: 2 of 2 2. Question: (TCO1)Thecreationofseparate qualitydepartmentsintheearly 1900scaused________ Your Answer: indifferencetoqualityamongworkers managers. uppermanagementtobemoreknowledg quality. hadnoeffectonthequalityoftheproduc customerreceived . productionefficiencytodecline. Instructor Explanation: (See p.5) Points Received: 2 of 2 3. Question: (TCO1)Whichofthefollowing isNOTconsideredacoreprinciple oftotalquality? Your Answer: afocusoncustomersandstakeholders aprocessfocusinvolvingcontinuousimp learning costcuttingtoimproveshort-termpro companywideparticipationandteamwork Instructor Explanation: (See p. 19) Points Received: 2 of 2 4. Question: (TCO1)Whichofthefollowingisa criticismoftheproduct-based definitionofquality? Your Answer: Qualityisoftenmistakenlyassumedto toprice. Notallproductsarefitforuse. Consumersfrequentlyconfuseproductsw Product-basedqualitycannotbedefined justknowitwhenyouseeit. Instructor Explanation: (See p. 13) Points Received: 2 of 2 5. Question: (TCO1)Myfriendsaidtome, Recently,Iboughtapairof shoes.Iworethemforafewdays butnoticedthelaceswouldnot staytied.Itooktheshoesbackto thestore,buttheclerksaidthe laceswerefine.Iwontbuythat brandofshoeagain.Whichof thefollowingtypesofqualitydid myfriendusetojudgetheshoes asbeingoflowquality? Your Answer:... View Full Document

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