1
Unit Quiz 93 out of 100 pts
Question 1 4 out of 4 points
Of the following wordings, which is not in correct idiom?
Correct Answer:
Response
Feedback:
Listen at.
See list of faulty and correct idioms in the chapter.
Question 2 4 out of 4 points
Which of the following conveys the most concrete meaning?
Correct Answer:
At 9:00 a.m. on July 17.
Response Feedback: By giving time and date it is the most specific, therefore the most concrete.
Question 3 4 out of 4 points
Mark the least discriminatory of these five references to an occupational group.
Correct Answer:
Response
Feedback:
letter carrier
Three answers suggest that only men are in the group; and one suggest that
women doctors are unusual--that doctor used alone refers to men.
Question 4 4 out of 4 points
An angry customer calls the Public Relations Department of Company X to complain about the company's product.
Such communications are properly classified as:
Correct Answer:
external-operational communication.
Response Feedback: This communication is operational and it involves someone outside the company.
Thus it fits the definition of external-operational communication.
Question 5 4 out of 4 points
Question 6 4 out of 4 points
Mark the best advice to a manager concerning how to deal with the grapevine.
Correct Answer:
keep in touch with it and use it
Response Feedback: As noted in the text, good managers use the grapevine to their
advantage.
Question 7 4 out of 4 points
Choose the sentence containing the most vigorous wording.
Correct Answer:
We will cancel your order.
Response Feedback: Only this one uses a pure verb. Two use camouflaged verbs, and two are in passive voice.
Question 8 4 out of 4 points
Which of the following sentences presents its subject matter in the strongest wording?
Correct Answer:
Mr. Henderson canceled the story.
Response Feedback: All except one are either passive or camouflaged verbs.
Question 9 4 out of 4 points
The word "adaptation" is used in this book to mean:
Correct
Answer:
tailoring your message to its intended recipients.
Response
Feedback:
As the book says, adapting messages to the intended recipients is the main
way to overcome the roadblocks to successful communication.
Question 10 4 out of 4 points
Mark the most concrete of the following wordings.
Correct Answer:
by 3:30 p.m. Thursday
Response Feedback: The most specific is the wording indicating both hour and date.
Question 11
27 out of 30 points
Never mix business with personal mattersit just leads to damaged relationships, poor business
decisions, or both. In what ways might this be a fair statement? In what ways is it unwise advice?
Provide examples to support your views.
Answer
Selected
Answer:
The adage Never mix business with personal matters it just leads to damaged
relationships, poor business decisions, or both. can be both fair and unwise.
The reason it is a fair statement is due to the fact each person is different and
the way they deal with situations are different. An example would be two
sisters who have opened a retail business together. One sister feels that it is ok
to give additional discounts to family and friends that are not given to the
public. The other sister disagrees and thinks everyone should be treated the
same. If the sisters are unable to come to an agreement this could cause strife
within the business partnership which could potentially affect the financial
stability of their endeavor. If the establishment went out of business the
relationship between the sisters would be damaged as well as probability of
affecting other family relationships.
However, it can also be unwise advice because you want to develop some sort
of personal relationship with others. When people connected are and feel
important and respected they tend to go a step above for the people they have a
good relationship with. As we all know, companies are made of people and
people talk to each other. It is not companies speaking with companies.
For example, when a business offers services which rely upon another
companys product, there is a relationship that is established. With corporate
accounts, most often it is the same individual who places the order and speaks
to the same person receiving the order. If the association is one of good rapport
and the account is in good standing, the vendor often offers additional discounts
or expedited shipping at no additional charges. In this situation a personal
relationship has been established.
As you can recognize being personally involved in business relationships can be
a risky venture. There are pros and cons to these associations. The fact is that
no matter what you do or where you do it, you will at some point encounter a
business affiliation which can turn into a personal relationship. That is human
nature. It is how you deal with that alliance which is the key to having a
successful relationship or not.
Response
Feedback:
Your essay question response
* Covered most aspects of the essay question.
* Could have used a little more focused and relevant analysis in covering each
aspect of the question with organizational communications as the focus.
* Could have used more focused support from the theoretical concepts as outlined in
our assigned readings for this week.
* Could have used focused quotes from the text readings on this weeks topics in
order to support answer.
Question 12
26 out of 30 points
A fellow student says, So, Im not a good writer. But I have other places to put my study time. Im a
management major. Ill have secretaries to handle my writing for me. Give this student your best
advice, including the reasoning behind it.
Answer
Selected
Answer:
The very idea that someone will have a secretary to handle writing for them is
ludicrous. The idea is not only outdated, but very unrealistic in todays
business world. With the use of internet technology, business today is very fast
paced. In most business settings there is an administrative assistant that is
shared between multiple people and will not have the time to respond to all of
your e-mails, messages or letters. Even a Chief Executive Officer will not have
their assistant respond to all of the correspondence which has been received.
The only way to improve your skills is to practice. This is applicable to
everything in life inclusive of but not limited to writing skills, sports activities,
or even your management skills, just to name a few. You must realize that
people judge you not only in how you act, dress and speak, but also in the way
you write. If you are in management, there is a certain stigma which is already
attached to your position. It indicates that you have an educational level above
others and you should be able to read and write or respond to any form of
communication in a professional, pleasant manner while using the proper
etiquette. If you cannot reply to someones questions or explain your point of
view clearly and professionally you will not be taken seriously. This has the
potential for creating a considerable dilemma for you in the job market.
Response
Feedback:
Your essay response
* Could have used more focused and relevant analysis in covering each aspect of
the question with organizational communications as the focus.
* Could have used more focused support from the theoretical concepts as outlined in
our assigned readings for this week.
* Could have used focused quotes from the text readings on this weeks topics in
order to support answer.