TQM Quizzes
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TQM Quizzes

Course: GM 588, Fall 2011

School: Keller Graduate School...

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TQM Quizzes Quiz 1 There are 2 pages in this exam: Page: 1 2 1. Question: (TCO 1) At the organizational level, quality concerns should center on meeting the requirements of the ________. Your Answer: internal customer engineers and designers external customer CORREC T top executives 2. Instructor Explanation: (See p. 29) Points Received: 2 of 2 Question: (TCO1)Thecreationofseparate...

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Quizzes Quiz TQM 1 There are 2 pages in this exam: Page: 1 2 1. Question: (TCO 1) At the organizational level, quality concerns should center on meeting the requirements of the ________. Your Answer: internal customer engineers and designers external customer CORREC T top executives 2. Instructor Explanation: (See p. 29) Points Received: 2 of 2 Question: (TCO1)Thecreationofseparate qualitydepartmentsintheearly 1900scaused________ Your Answer: indifferencetoqualityamongworkers managers. uppermanagementtobemoreknowledg quality. hadnoeffectonthequalityoftheproduc customerreceived. productionefficiencytodecline. 3. Instructor Explanation: (See p.5) Points Received: 2 of 2 Question: (TCO1)Whichofthefollowing isNOTconsideredacoreprinciple oftotalquality? Your Answer: afocusoncustomersandstakeholders aprocessfocusinvolvingcontinuousimp learning costcuttingtoimproveshorttermpro companywideparticipationandteamwork 4. Instructor Explanation: (See p. 19) Points Received: 2 of 2 Question: (TCO1)Whichofthefollowingisa criticismoftheproductbased definitionofquality? Your Answer: Qualityisoftenmistakenlyassumedto toprice. Notallproductsarefitforuse. Consumersfrequentlyconfuseproductsw Productbasedqualitycannotbedefined justknowitwhenyouseeit. 5. Instructor Explanation: (See p. 13) Points Received: 2 of 2 Question: (TCO1)Myfriendsaidtome, Recently,Iboughtapairof shoes.Iworethemforafewdays butnoticedthelaceswouldnot staytied.Itooktheshoesbackto thestore,buttheclerksaidthe laceswerefine.Iwontbuythat brandofshoeagain.Whichof thefollowingtypesofqualitydid myfriendusetojudgetheshoes asbeingoflowquality? Your Answer: userbased CORRECT ANSWER valuebased productbased judgmental 6. INCORRECT Instructor Explanation: (See p. 13) Points Received: 0 of 2 Question: (TCO2)Whichofthefollowingare consideredtobetwocritical componentsofqualitysystemsin serviceindustries? Your Answer: informationsystemsandtechnicalstanda employeesandinformationsystems. productionequipmentandemployees. employeesandinspectionprocesses. 7. Instructor Explanation: (See p. 61) Points Received: 2 of 2 Question: (TCO2)Whichofthefollowing isNOTgenerallytrueabout serviceorganizations? Your Answer: Customersoftenareinvolvedintheservi Servicesarecapitalintensive. Servicescannotbestored,inventoried,or priortodelivery. Servicesareproducedandconsumedsim 8. Instructor Explanation: (See pp. 59-60) Points Received: 2 of 2 Question: (TCO 2) All of the following factors helped ignite the United States' quality revolution of the 1980s, except for ________ Your Answer: the rapid increase of product-liability judgme the death of W. Edwards Deming. the intense media coverage of the space shuttl disaster. extensive product recalls. 9. Instructor Explanation: (See p. 9) Points Received: 2 of 2 Question: (TCO2)Servicesdifferfrom manufacturedgoodsinwhichof thefollowingways? Your Answer: Serviceoutputismoreeasilymeasured. Servicestendtobeproducedandcon simultaneously. Serviceoutputisgenerallymoretangible. Providingservicerequiresalowerdegree customizationthandoesmanufacturing. 10. Instructor Explanation: (See p. 60) Points Received: 2 of 2 Question: (TCO2)Theonetotalquality principlethatgenerallyiswell addressedinsmallbusinessesis ________ Your Answer: processorientation. continuousimprovement. teamworkandparticipation. focusoncustomers. 11. Instructor Explanation: (See p. 73) Points Received: 2 of 2 Question: (TCO 1 & 2) Match the following: Is credited with the full use of Your Answer: knowledge and creativity in a CORRECT : CORRECT : CORRECT : workforce Diagrammed continuous improvement Denotes a firms ability to ach market superiority CORRECT : Consists of employees an information technology CORRECT : Generally creates a lower deg of customization Instructor Explanation: (See pp. 20, 22, 26, 61, and 59) Points Received: 10 of 10 There are 2 pages in this exam: Page: 1 2 There are 2 pages in this exam: Page: 1 2 1. Question: (TCO 1) Understanding why something works or does not work results in learning. What are the four stages of any learning cycle? Your Answer: The four stages of the learning cycle consists of 1. Planning 2. Execution of plans 3. Assessment of progress 4. Revision of plans based on assessment findings Instructor Explanation: (See p. 23) 2. Points Received: 5 of 5 Question: (TCO 1) Briefly describe the two types of customers inherit to TQM. Your Answer: Ford was inherit to TQM, it was developed previously and once visiting the Japanese it was brought back into full function within the industry. So, loyal customers are inherit to TQM. Also, satisfied customers are inherit to TQM. I a company stays close to their customer and produces good quality product and resolves issues at a reasonable time for them they will usually be a satisfied customer. Instructor Explanation: The student should elaborate on internal and external customers. (See pp. 19-20) 3. Points Received: 0 of 5 Question: (TCO 1) TQM is based on three fundamental principles. Although simplistic, TQM management practices are different than they are in non-TQM operations. Briefly describe how the two sets of management practices are differ. Your Answer: TQM focuses on 1. customers and stakeholders 2. participation and teamwork by everyone in the organization 3. a process focus supported by continuous improvement and learning Included is Leadership and strategic planning, human resources management, process management and information ad knowledge management. non TQM companies did little to understand external customer requirements, much less those of internal customers. Managers and specialists controlled and directed production systems, workers were told what to do and how to do it, and were rarely asked for input. Teamwork was virtually non-existent. Instructor Explanation: (See p. 19) 4. Points Received: 5 of 5 Question: (TCO 2) Why are performance standards often difficult to identify and measure in a service system? Your Answer: These are difficult to identify because it is the customer defines what these performance standards are and each customer is different. Instructor Explanation: Because customers define what they are, and each customer is different. (See p. 59) 5. Points Received: 5 of 5 Question: (TCO 2) Briefly explain why in a TQM system it is often said that every manager is a quality manager. Your Answer: It is stated, that every manager is responsible for studying and improving the quality of the process for which he or she is responsible. With the teamwork required in the TQM system every manger is required to look after their area and also to help in other areas. Instructor Explanation: Every manager is responsible for studying and improving the quality of the process for which he or she is responsible. (See p. 58) 6. Points Received: 5 of 5 Question: (TCO 2) NonTQM manufacturing operations focus primarliy on what? Your Answer: Non TQM manufacturing operations focus primarily on profits. The cheaper they can make the product no matter what the situation the better it is for them. This is not a good way to do business as if the products are flawed then customers will not return. Instructor Explanation: Technical issures, such as equipment reliability, inspection, defect measurement, and process control. (See p. 53) Points Received: 5 of 5 There are 2 pages in this exam: Page: 1 2 Quiz 2 There are 2 pages in this exam: Page: 1 2 1. Question: (TCO 4) Which of the following is true regarding inspection under the Deming philosophy? Your Answer: Inspection encourages quality production. Inspection can be used to assure quality. Inspection is rarely accurate Inspection adds value to the product. 2. Instructor Explanation: (See pp. 101-102) Points Received: 2 of 2 Question: (TCO 4) Which of the following is the primary reason for Demings position that slogans should be eliminated? Your Answer: Most problems depend on the system and c controlled by workers. Slogans benefit customers more than workers Not all workers can read the slogans. Slogans are costly to maintain and periodicall 3. Instructor Explanation: (See pp. 104-105) Points Received: 2 of 2 Question: (TCO 4) Which of the following individuals is credited with having the greatest influence on quality management? Your Answer: Philip B. Crosby W. Edwards Deming CORREC T Kaoru Ishikawa Joseph M. Juran 4. Instructor Explanation: (See p. 92) Points Received: 2 of 2 Question: (TCO 4) Deming was virtually unknown in the United States until the broadcast of a program entitled "If Japan Can ... Why Can't We?" When did this broadcast occur? Your Answer: 1960 1970 1980 CORREC T 1990 5. Instructor Explanation: (See p. 93) Points Received: 2 of 2 Question: (TCO 4) The need to remove barriers to pride in workmanship is associated with which of the following individuals? Your Answer: Crosby Juran Deming CORREC T Taguchi 6. Instructor Explanation: (See p. 105) Points Received: 2 of 2 Question: (TCO 3) ISO 9001 provides specific requirements for ________ Your Answer: terms and definitions used. a quality management system. improving quality. outgoing quality levels. 7. Instructor Explanation: (See p. 130) Points Received: 2 of 2 Question: (TCO 3) The Malcolm Baldrige National Quality Award serves several purposes, except ________. Your Answer: to recognize the achievements of high-quality to establish guidelines and criteria for evaluat improvement efforts to provide detailed information on how award enterprises achieved success to encourage the use of quantitative analys quality Instructor Explanation: (See pp. 114-115) Points Received: 2 of 2 8. Question: (TCO 3) The Malcolm Baldrige National Quality Award criteria consist of how many categories? Your Answer: 4 5 7 CORREC T 9 9. Instructor Explanation: (See p. 117) Points Received: 2 of 2 Question: (TCO 3) The criteria for the Canadian Awards for Excellence are most similar to which of the following? Your Answer: Deming Prize American Society for Quality Control Award Malcolm Baldrige National Quality Award ISO 9000 certification program 10. Instructor Explanation: (See p. 126) Points Received: 2 of 2 Question: (TCO 3) All of the following are true regarding ISO 9000 series, except ________. Your Answer: 11. ISO-certified organizations are assured of product-quality the requirements provide a structure for a bas system the standards describe processes affecting qua individual sites, not entire companies, must ac individually Instructor Explanation: Ch. 3, pp. 129-131 Points Received: 2 of 2 Question: (TCO 4) Match the following: Your Answer: fitness for use CORRECT : CORRECT : CORRECT : CORRECT : CORRECT : published Total Quality Contr built upon Feigenbaum's TQC concepts explained the economic value reducing variation known for his 14 Points Instructor Explanation: (See pp. 108, 111, and 112) Points Received: 10 of 10 There are 2 pages in this exam: Page: 1 2 Grade Details There are 2 pages in this exam: Page: 1 2 1. Question: (TCO 3) The aligned approach of the Baldrige Award is designed to achieve what results in what three areas? Your Answer: It is called the Criteria for Performance Excellence, designed to encourage companies to enhance their competitiveness through an aligned approach to organizational performance management that result in the following: 1. Delivery of everimproving value to customers, resulting in improved market place success. 2. Improvement of overall company performance and capabilities 3. Organizational and personal learning Instructor Explanation: (See p. 117) Points Received: 5 of 5 2. Question: (TCO 4) What the four parts of Deming's Profound Knowledge system? Your Answer: The four parts to Deming's Profound KNowledge System are 1. Appreciation for a system 2. understanding variation 3. Theory of knowledge 4. Psychology Instructor Explanation: (See p. 96) 3. Points Received: 5 of 5 Question: (TCO 3) What are two of the five objectives of ISO 9000? Your Answer: Two of the five ISO 9000 objectives are: 1. Achieve, maintain, and seek to continuously improve product quality(including services) in relationship to requirements. 2. Improve the quality of operations to continually meet customers' and stakeholders' stated and implied needs. Instructor Explanation: (See p. 130) 4. Points Received: 5 of 5 Question: (TCO 3) Briefly explain how there are no losers in the Deming Prize. Your Answer: The Deming Prize is awarded to all companies that meet a prescribed standard. However, the small number of awards given each year is an indication of the difficulty of achieving the standard. The objectives are to ensure that a company has so thoroughly deployed a quality process tat it will continue to improve ling after a prize is awarded. The application process has no 'losers'. Instructor Explanation: (See p. 124) 5. Points Received: 5 of 5 Question: (TCO 4) Deming's Point 4 is: Stop making decisions purely on the basis of cost. What does this point mean? Your Answer: I means that departments should not just automatically take the lowest bidder on parts or services and should evaluate what best meets the organizations needs for quality. If long term relationships are established with fewer suppliers these suppliers a loyalty and opportunity for mutual improvement will also come into play. Stronger partnerships with suppliers will ultimately manage the costs within this department. Instructor Explanation: (See p. 102) 6. Points Received: 5 of 5 Question: (TCO 4) What are Feigenbaum's three steps to quality? Your Answer: His three steps are: 1. Quality Leadership: A continuous management emphasis is grounded on sound planning rather than reaction to failures. Management must maintain a constant focus and lead the quality effort. 2. Modern Quality Technology: The traditional quality department cannot resolve 80 to 90 percent of quality problems. This task requires the integration of office staff as well as engineers and shop-floor workers in the process who continually evaluate and implement new techniques to satisfy customers in the future. 3. Organizational Commitment: Continuous training and motivation of the entire workforce as well as an integration of quality in business planning indicate the importance of quality and provide the means for including it in all aspects of the firm's activities. Instructor Explanation: (See pp. 111) Points Received: 5 of 5 There are 2 pages in this exam: Page: 1 2 Midterm There are 2 pages in this exam: Page: 1. 1 2 Question: (TCO 6) The use of __________ teams composed of senior managers is prevalent in TQM organizations. Your Answer: Complaint-resolution Problem-solving Steering Auditing Instructor (See p. 227) Explanation: CORREC T 2. Points 5 of 5 Received: Question: (TCO 6) Effective strategic development in total-quality organizations requires consideration of all of the following, except ______________. Your Answer: The details of an organizations resulting resource commitments CORRECT ANSWER The organizations strengths and weaknesses The organizations mission, vision, and guiding principles An environmental assessment INCORRECT Instructor (See pp. 235-238) Explanation: Points 0 of 5 Received: 3. Question: (TCO 3) The Deming Prize was established in which of the following countries? Your CORREC Japan Register to View AnswerGermany The United States Sweden Instructor (See p. 124) Explanation: Points 5 of 5 Received: 4. Question: (TCO 3) All of the following are true regarding ISO 9000 series, except ________. Your CORREC ISO-certified organizations are assured of providing superior product-quality. Register to View AnswerThe requirements provide a structure for a basic quality-assurance system. The standards describe processes-affecting quality. Individual sites, not entire companies, must achieve registration individually. Instructor (See pp. 129-131) Explanation: Points 5 of 5 Received: 5. Question: (TCO1)Aconsumerpurchasesagenericproductatacostof$5.00insteadofthe competingbrandnameproductthatsellsfor$7.00.Theconsumerfeelsthatthereisno differenceinqualitybetweenthegenericandbrandnameproducts. Thisscenario illustrateswhichofthefollowingdefinitionsofquality? Your Answer: Manufacturingbased Valuebased CORREC T Productbased Userbased Instructor (See p. 14) Explanation: Points 5 of 5 Received: 6. Question: (TCO 1) During the Middle Ages, quality was built into the final product. This approach to quality was lost with the advent of ________. Your Answer: Engineering schools Ccraft guilds Automation The Industrial Revolution CORREC T Instructor (See p. 5.) Explanation: Points 5 of 5 Received: 7. Question: (TCO1)Untilthestartofthe1980s,mostU.S.companiesfocusedonmaintaining qualitylevelsbyutilizingwhichofthefollowingpractices? Your Answer: Processimprovementefforts Designqualityreviews Massinspection CORREC T Teambasedinitiatives Instructor Ch. 1, p. 7 Explanation: Points 5 of 5 Received: 8. Question: (TCO 2) In any system, final inspection attempts to perform all of the following functions, except ___________. Your Answer: To provide the workers with the opportunity to control the quality of the product or service at their work stations To ensure that no defective items reach the customer To discover and help resolve production problems To judge the quality of manufacturing CORREC T Instructor (See chapter 2.) Explanation: Points 5 of 5 Received: 9. Question: (TCO2)Servicesaregenerally_____intensive,whereasmanufacturingismore_____ intensive. Your Answer: Labor,equipment CORREC T Quality,quantity Input,output Profit,cost Instructor Ch. 2, p. 60 Explanation: Points 5 of 5 Received: 10 Question: (TCO2)Servicesdifferfrommanufacturedgoodsinwhichofthefollowingways? . Your Answer: Serviceoutputismoreeasilymeasured. Servicestendtobeproducedandconsumed simultaneously. CORREC T Serviceoutputisgenerallymoretangible. Providingservicerequiresalowerdegreeofcustomization thandoesmanufacturing. Instructor Ch. 2, p. 60 Explanation: Points 5 of 5 Received: 11. Question: (TCO2)WhichofthefollowingisNOTgenerallytrueaboutserviceorganizations? Your Answer: Customersoftenareinvolvedintheserviceprocess. Servicesarecapitalintensive. Servicescannotbestored,inventoried,orinspectedpriorto delivery. Servicesareproducedandconsumedsimultaneously. Instructor (See pp. 59-60) Explanation: Points 5 of 2 Received: Comments: Points adjust to correct amount for this type of question. CORREC T 12 . Question: (TCO 3) Companies have utilized the Malcolm Baldrige National Quality Award mostly for the purpose of ________. Your Answer: Winning an award Gaining prestige Internal assessment and improvement CORREC T Providing good advertising Instructor Ch. 3, pp. 121-122 Explanation: Points 5 of 5 Received: 13 Question: (TCO 5) Moments of truth are instances when which of the following occurs? . Your Answer: New products are launched. A firm is audited. A customer comes into contact with an employee. CORREC T A new competitor enters market the with higher quality. Instructor Ch. 4, p. 172 Explanation: Points 5 of 5 Received: 14 Question: (TCO 5) Which of the following is not true about the American Customer Satisfaction Index? . Your Answer: It focuses on buyer satisfaction associated with consumer nondurable goods. CORRECT ANSWER It was first conducted in 1994. It is based on a large, national sample of consumers. It is designed to indicate national trends as well as industry trends. INCORRECT Instructor Ch. 4, p. 156 Explanation: Points 0 of 5 Received: 15 Question: (TCO 7) Most companies still use traditional measures, such as __________, as a basis for . compensation, while more progressive organizations use measures, such as __________. Your Answer: Customer satisfaction, profit sharing Defect prevention, profitability Revenue growth, customer satisfaction CORREC T Cycle-time reduction, cost management Instructor Ch. 6, p. 298 Explanation: Points 5 of 5 Received: 16 Question: (TCO 4) Deming claimed that higher levels of _____ lead to higher levels of _____. . Your Answer: Automation, quality Quality, productivity CORREC T Inventory, quality Inspection, quality Instructor (See p. 94) Explanation: Points 5 of 5 Received: 17 Question: (TCO 4) Which of the following is true regarding inspection under the Deming philosophy? . Your Answer: Inspection encourages quality production. Inspection can be used to assure quality. Inspection is rarely accurate. CORREC T Inspection adds value to the product. Instructor (See pp. 101-102) Explanation: Points 5 of 5 Received: 18 Question: (TCO 8) The key stages of a teams life cycle include all of the following, except for ________. . Your Answer: Storming Adjourning Norming Rewarding Instructor (See p. 281) Explanation: Points 5 of 5 Received: CORREC T There are 2 pages in this exam: Page: 1 2 Grade Details There are 2 pages in this exam: Page: 1. 1 2 Question: (TCO 4) Demings Profound Knowledge consists of four elements. Answer the following three parts relating to the psychology element of Demings Profound Knowledge. Your discussion should relate to this element of Deming's Profound Knowledge and not to psychology in general. 1. Discuss why psychology is important for us to understand. (10 points) 2. Discuss how fear plays a part in this element. (10 points). 3. Discuss how pay and motivation are of interest in this element. (10 points) Your 1. Deming's higher levels of quality lead to higher levels of productivity Answer: approach set a new standard in the business world, and takes the focus away from the higher costs the lower productivity situation that many who do not incorporate his philosophy tend to deal with. His psychology is so important because it helps us understand people, interaction between people and circumstances, interactions between leaders and employees, and any system of management. People differ from one another and a true Leader must be aware of this and utilize people at their perspective levels and optimize their abilities. 2. Fear plays a part in this element because of fear of reprisal, fear of failure, fear of the unknown, fear of relinquishing control and fear of change. Workers are often afraid to report quality problems because they might not meet their quotas, their incentive pay might be reduced, or they may be blamed for the problems in the system. Managers also are afraid to cooperate with other departments because the other managers might receive higher performance ratings and bonuses or they fear takeovers or reorganizations. Fear encourages short-term thinking. The fear of loss of power affects many Managers. Fear is a cultural issue for all organizations and can be overcome with transition of leadership and corporate policies. 3. Pay and motivation are covered in this element because Deming believed that pay is not a motivator, the enjoyment of people's work is the motivator that is required to reach the companies goals successfully. Pride in ones work is the best motivator of all and promotes quality work. Deming believed that one of the biggest barriers to pride in workmanship is performance appraisals. They destroy teamwork by promoting competition for limited resources, focus on the short term and discourage risk taking, always go towards what the boss wants rather than quality, and confounds the people resources with other resources. Instructor Explanation: (See pp. 99-100) 2. Points 30 of 30 Received: Question: (TCO 6) Answer the following three parts relating to the situational leadership theory: 1. Discuss the leadership style that would be used if maturity level of the follower was able and willing. (10 points) 2. Discuss the leadership style that would be used if maturity level of the follower was unable but willing. (10 points) 3. Discuss the leadership style that would be used if maturity level of the follower was able but unwilling. (10 points) Your 1. Delegating- In this style, subordinates can do their work with little Answer: supervision or support. (minimal task-oriented behavior). Once the work is delegated, leaders take a hands-off approach (minimal relationship-oriented behavior), except when asked to provide assistance by the subordinate. The followers are both able and willing to work on a project by themselves with little supervision or support. 2. Coaching- In this style, leaders set the overall approach and direction but work with subordinates and allow them to manage the details. Leaders might need to provide some direction, based on experience (task-oriented behavior), or support (relationship-oriented behavior), to individual followers having the drive and motivation to do a good job but who might lack some experience or skills. 3. Supporting- Here, leaders allocate tasks and set direction, but the subordinates has full control over the performance of the work. These individuals do not need much supervision or direction (task- oriented behavior), but they may require leadership to assist them in building motivation and confidence (relationship-oriented behavior), particularly if the task is new. Instructor Explanation: (See p. 222) Points 30 of 30 Received: Quiz 4 There are 2 pages in this exam: Page: 1 2 1. Question: (TCO 9) A goal to reduce the time required to fulfill a customers order addresses the dimension of Your Register to View Answeraccuracy. b. cycle time. CORREC T c. flexibility. d. reliability. 2. Instructor Explanation: (See p. 366) Points Received: 2 of 2 Question: (TCO 9) The legal notion that a manufacturer can be held liable for defective or dangerous products that cause physical harm to users is known as the theory of Your Register to View Answerstrict liability. CORREC T b. reciprocity. c. direct responsibility. d. producers risk. 3. Instructor Explanation: (See p. 334) Points Received: 2 of 2 Question: (TCO 9) Employees of an insurance firm are given the task of studying the very successful employee training program at a bank. This is an example of which of the following? Your Answer: process management strategic reengineering benchmarking CORREC T quality control 4. Instructor Explanation: (See p. 368) Points Received: 2 of 2 Question: (TCO 9) The employees of a manufacturing company who bill customers are involved in _________ for this manufacturing company. Your Register to View Answervalue-creation process a support process an outsourced process a supplier process CORREC T 5. Instructor Explanation: (See p. 332) Points Received: 2 of 2 Question: (TCO 9) Which of the following terms best describes kaizen? Your Answer: concurrent engineering continuous improvement T innovation statistical process control 6. Instructor Explanation: (See p. 364) Points Received: 2 of 2 Question: (TCO 10) A good balanced scorecard should contain which of the following? Your Answer: lagging measure only leading measures only both lagging and leading measures neither lagging nor leading measures 7. Instructor Explanation: (See p. 399) Points Received: 2 of 2 Question: (TCO 10) Operational improvement is an example of which of the following measures? Your Answer: customer-focused measure organizational effectiveness measure governance measure social responsibility measure 8. Instructor Explanation: (See pp. 400-403) Points Received: 2 of 2 Question: (TCO 10) In services, a measure of quality analogous to defects per unit is Your Register to View Answererrors per unit. b. errors per opportunity. c. defects per transaction. d. defects per opportunity. 9. Instructor Explanation: (See p. 409) Points Received: 2 of 2 Question: (TCO 10) Studies suggest that quality-related costs are generally in the range of ______ of annual sales. Your Register to View Answerfive to ten percent b. ten to twenty percent c. twenty to forty percent T d. fifty to sixty percent 10. Instructor Explanation: (See p. 416) Points Received: 2 of 2 Question: (TCO 10) The three categories into which many companies classify defects are Your Register to View Answerinexpensive, costly, and uncorrectable. b. trivial, significant, and catastrophic. c. minor, major, and critical. d. unnoticeable, noticeable, and obvious. 11. Instructor Explanation: (See p. 409) Points Received: 2 of 2 Question: (TCO 9) Match the following: Your Answer: CORRECT : CORRECT : process improvment CORRECT : cycle time CORRECT : agility Breakthrough improvement CORRECT : kaizen Instructor Explanation: (See pp. 362, 364, 366, & 368) Points Received: 10 of 10 There are 2 pages in this exam: Page: 1 2 There are 2 pages in this exam: Page: 1 2 1. Question: (TCO 9) A goal to reduce the time required to fulfill a customers order addresses the dimension of Your Register to View Answeraccuracy. b. cycle time. CORREC T c. flexibility. d. reliability. 2. Instructor Explanation: (See p. 366) Points Received: 2 of 2 Question: (TCO 9) The legal notion that a manufacturer can be held liable for defective or dangerous products that cause physical harm to users is known as the theory of Your Register to View Answerstrict liability. CORREC T b. reciprocity. c. direct responsibility. d. producers risk. 3. Instructor Explanation: (See p. 334) Points Received: 2 of 2 Question: (TCO 9) Employees of an insurance firm are given the task of studying the very successful employee training program at a bank. This is an example of which of the following? Your Answer: process management strategic reengineering benchmarking CORREC T quality control 4. Instructor Explanation: (See p. 368) Points Received: 2 of 2 Question: (TCO 9) The employees of a manufacturing company who bill customers are involved in _________ for this manufacturing company. Your Register to View Answervalue-creation process a support process CORREC T an outsourced process a supplier process 5. Instructor Explanation: (See p. 332) Points Received: 2 of 2 Question: (TCO 9) Which of the following terms best describes kaizen? Your Answer: concurrent engineering continuous improvement T innovation statistical process control 6. Instructor Explanation: (See p. 364) Points Received: 2 of 2 Question: (TCO 10) A good balanced scorecard should contain which of the following? Your Answer: lagging measure only leading measures only both lagging and leading measures neither lagging nor leading measures 7. Instructor Explanation: (See p. 399) Points Received: 2 of 2 Question: (TCO 10) Operational improvement is an example of which of the following measures? Your Answer: customer-focused measure organizational effectiveness measure governance measure social responsibility measure 8. Instructor Explanation: (See pp. 400-403) Points Received: 2 of 2 Question: (TCO 10) In services, a measure of quality analogous to defects per unit is Your Register to View Answererrors per unit. b. errors per opportunity. c. defects per transaction. d. defects per opportunity. 9. Instructor Explanation: (See p. 409) Points Received: 2 of 2 Question: (TCO 10) Studies suggest that quality-related costs are generally in the range of ______ of annual sales. Your Register to View Answerfive to ten percent b. ten to twenty percent c. twenty to forty percent T d. fifty to sixty percent 10. Instructor Explanation: (See p. 416) Points Received: 2 of 2 Question: (TCO 10) The three categories into which many companies classify defects are Your Register to View Answerinexpensive, costly, and uncorrectable. b. trivial, significant, and catastrophic. c. minor, major, and critical. d. unnoticeable, noticeable, and obvious. 11. Instructor Explanation: (See p. 409) Points Received: 2 of 2 Question: (TCO 9) Match the following: Your Answer: CORRECT : CORRECT : process improvment CORRECT : cycle time CORRECT : agility Breakthrough improvement CORRECT : kaizen Instructor Explanation: (See pp. 362, 364, 366, & 368) Points Received: 10 of 10 There are 2 pages in this exam: Page: 1 2 Quiz 5 Grade Details There are 2 pages in this exam: Page: 1 2 1. Question: (TCO 11) Which of the following is not a tool of descriptive statistics? Your Register to View Answerfrequency distribution CORRECT ANS INCORRECT b. regression analysis c. proportion d. histogram 2. Instructor Explanation: (See p. 556) Points Received: 0 of 2 Question: (TCO 11) The component of statistical methodology that includes the collection, organization, and summarization of data is called Your Register to View Answerdescriptive statistics. CORREC T b. analytical statistics. c. inferential statistics d. predictive statistics. 3. Instructor Explanation: (See p. 555) Points Received: 2 of 2 Question: (TCO 11) _____ is the process of drawing conclusions about unknown characteristics of a population from data. Your Register to View AnswerLogical inference b. Post-data inference c. Statistical inference CORREC T d. Random inference 4. Instructor Explanation: (See p. 561) Points Received: 2 of 2 Question: (TCO 11) Partitioning a population into hierarchical groups or levels, and selecting a sample from each group or level is known as which of the following? Your Answer: simple random sampling stratified sampling CORREC T systematic sampling judgment sampling 5. Instructor Explanation: (See p. 551) Points Received: 2 of 2 Question: (TCO 11) Which of the following constitutes an operational approach to reducing sampling error? Your Answer: cross-checking research designs with knowled questioning the assumption that tomorrows a population are comparable taking a larger sample from the population reducing conditions that contribute to dissimi segments 6. Instructor Explanation: (See p. 552) Points Received: 2 of 2 Question: (TCO 12) A statistical technique that is useful for interpreting scatter diagrams is which of the following? Your Answer: the average correlation analysis the standard deviation nominal group technique Instructor Explanation: (See p. 677) T 7. Points Received: 2 of 2 Question: (TCO 12) To enable a service process to be mistake-proof, unlike manufacturing processes, the _______ must be considered. Your Answer: process owner customer CORREC T environment manager 8. Instructor Explanation: (See p. 680) Points Received: 2 of 2 Question: (TCO 12) Which of the following pairs of charts are used together? Your Register to View AnswerX-Bar chart and p-chart R-chart and p-chart R-chart and s-chart X-Bar chart and R-chart 9. Instructor Explanation: (See p. 718) Points Received: 2 of 2 Question: (TCO 12) Short repeated patterns in a control chart, with alternating high peaks and low valleys, are known as Your Register to View Answertrends. b. cycles. CORREC T c. spikes. d. reciprocals. 10. Instructor Explanation: (See p. 725) Points Received: 2 of 2 Question: (TCO 12) If a process is neither capable nor in control, the appropriate first step is to Your Register to View Answerremove common causes. b. redesign the equipment. c. remove sources of special cause variation d. determine the process capability index. Instructor Explanation: (See p. 715) Points Received: 2 of 2 There are 2 pages in this exam: Page: 1 2 Grade Details There are 2 pages in this exam: Page: 1 2 1. Question: (TCO 11) Which of the following is not a tool of descriptive statistics? Your Register to View Answerfrequency distribution CORRECT ANS INCORRECT b. regression analysis c. proportion d. histogram 2. Instructor Explanation: (See p. 556) Points Received: 0 of 2 Question: (TCO 11) The component of statistical methodology that includes the collection, organization, and summarization of data is called Your Register to View Answerdescriptive statistics. CORREC T b. analytical statistics. c. inferential statistics d. predictive statistics. 3. Instructor Explanation: (See p. 555) Points Received: 2 of 2 Question: (TCO 11) _____ is the process of drawing conclusions about unknown characteristics of a population from data. Your Register to View AnswerLogical inference b. Post-data inference c. Statistical inference CORREC T d. Random inference 4. Instructor Explanation: (See p. 561) Points Received: 2 of 2 Question: (TCO 11) Partitioning a population into hierarchical groups or levels, and selecting a sample from each group or level is known as which of the following? Your Answer: simple random sampling stratified sampling CORREC T systematic sampling judgment sampling 5. Instructor Explanation: (See p. 551) Points Received: 2 of 2 Question: (TCO 11) Which of the following constitutes an operational approach to reducing sampling error? Your Answer: cross-checking research designs with knowled questioning the assumption that tomorrows a population are comparable taking a larger sample from the population reducing conditions that contribute to dissimi segments 6. Instructor Explanation: (See p. 552) Points Received: 2 of 2 Question: (TCO 12) A statistical technique that is useful for interpreting scatter diagrams is which of the following? Your Answer: the average correlation analysis the standard deviation nominal group technique Instructor Explanation: (See p. 677) T 7. Points Received: 2 of 2 Question: (TCO 12) To enable a service process to be mistake-proof, unlike manufacturing processes, the _______ must be considered. Your Answer: process owner customer CORREC T environment manager 8. Instructor Explanation: (See p. 680) Points Received: 2 of 2 Question: (TCO 12) Which of the following pairs of charts are used together? Your Register to View AnswerX-Bar chart and p-chart R-chart and p-chart R-chart and s-chart X-Bar chart and R-chart 9. Instructor Explanation: (See p. 718) Points Received: 2 of 2 Question: (TCO 12) Short repeated patterns in a control chart, with alternating high peaks and low valleys, are known as Your Register to View Answertrends. b. cycles. CORREC T c. spikes. d. reciprocals. 10. Instructor Explanation: (See p. 725) Points Received: 2 of 2 Question: (TCO 12) If a process is neither capable nor in control, the appropriate first step is to Your Register to View Answerremove common causes. b. redesign the equipment. c. remove sources of special cause variation d. determine the process capability index. Instructor Explanation: (See p. 715) Points Received: 2 of 2 There are 2 pages in this exam: Page: 1 2

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Keller Graduate School of Management - GM - 588
Term Papers and Free EssaysBrowse EssaysRead full version essay Case Study On Total Quality ManagementCase Study On Total Quality ManagementPrint version essay is available for you! You can search Free Term Papers and College Essay Exampleswritten by
Keller Graduate School of Management - GM - 588
(TCO 4) Which of the following represents a point of disagreement between Deming andJuran?A ) the use of quality control techniquesB ) change can be accomplished within the existing organization's structureC ) the necessity of top management commitmen
Keller Graduate School of Management - GM - 588
(TCO 4) Which of the following represents a point of disagreement between Deming andJuran?A ) the use of quality control techniquesB ) change can be accomplished within the existing organization's structureC ) the necessity of top management commitmen
Keller Graduate School of Management - GM - 588
ISSN 1822-8011 (print) ISSN 1822-8038 (online) INTELEKTIN EKONOMIKA INTELLECTUAL ECONOMICS 2008, No. 1(3), p. 1828 THE BALANCED SCORECARD METHOD: FROM THEORY TO PRACTICE Margarita IORAITE Mykolas Romeris Universitety Ateities str. 20, LT 08303 Vi
Keller Graduate School of Management - GM - 588
Quick Study - Practice Quiz TranscriptThe following questions have more than 1 choice. The correct answers are indicated with(Correct) before the letter for the choice.Multiple Choice Question:1) The view that defines quality as the goodness of a prod
Keller Graduate School of Management - GM - 588
Chapter 5: Total Quality ManagementAnswers to Discussion Questions in Textbook1. Define quality for the following products: a university, an exercise facility, spaghettisauce, and toothpaste. Compare your definitions with those of others in your class.
Keller Graduate School of Management - GM - 588
Motorola (1998)1. In the past five years, Motorola has reduced its defect rate in manufacturing 99.5%,generating cost savings estimated at about $900 million this year, and $3.1 billioncumulatively.2. Motorolas prices fall an average of 8-12 percent a
Keller Graduate School of Management - GM - 588
In order to succeed businesses build strategies to maximize productivity in every aspect of itsbusiness to please customers and to achieve organizational objectives. Some of the activitiesinvolved in total quality management include customer satisfactio
Keller Graduate School of Management - GM - 588
1. Gmail <http:/mail.google.com/mail/?tab=om> 2. Calendar <http:/www.google.com/calendar?tab=oc> 3. Documents <http:/docs.google.com/?tab=oo&authuser=0> 4. Photos <http:/picasaweb.google.com/home?tab=oq> 5. Reader <http:/www.google.com/reader/?tab=oy
Keller Graduate School of Management - GM - 588
Case: Los Alamos National BankIn its twenty years of existence, the MBNQA has been won by a bank only once: in 2000, whenLos Alamos National Bank (LANB) won the award in the small business category. To date, noother bank has won the Baldrige award in a
Keller Graduate School of Management - GM - 588
GM588 Project ProposalDear Dr NayebpourI would like to choose Los Alamos National Bank for doing my research paper. Los AlamosNational Bank is the largest independent bank in New Mexico. It provides a full range offinancial services to consumers and c
Keller Graduate School of Management - GM - 588
W. Edwards Deming, Joseph Juran, and Philip Crosby are three of America's leading qualityexperts. Each has developed a distinctive approach to quality management. Deming emphasizesstatistical quality control and shop-floor involvement; Juran focuses on
Keller Graduate School of Management - GM - 588
1. Gmail <http:/mail.google.com/mail/?tab=om> 2. Calendar <http:/www.google.com/calendar?tab=oc> 3. Documents <http:/docs.google.com/?tab=oo&authuser=0> 4. Photos <http:/picasaweb.google.com/home?tab=oq> 5. Reader <http:/www.google.com/reader/?tab=oy
Keller Graduate School of Management - GM - 588
Course Project Quality management Keller Graduate School of Management May 2011Name: Anh NguyenOrganization Overview and Leadership William C. Enloe, Chairman and Chief Executive Officer-We are proud that LANB is the first bank to receive the Malcolm Ba
Keller Graduate School of Management - GM - 588
Course Project Los Alamos National Bank Quality management Keller Graduate School of Management May 2011Name: Anh NguyenOrganization Overview LANB was organized in 1963 by local investors. LANB is as an independent community bank which provides convenie
Washington State Community College - CSE - 142
WelcometoCSE142!BensonLimketkaiandMartySteppUniversityofWashington,Spring20101Whocares?70,00060,000PhDMaster'sBachelor'sProjected Job Openings50,00040,00030,00020,00010,000Agricultural scienceBiological scienceSOURCES: Tabulated by Natio
Washington State Community College - CSE - 142
BuildingJavaProgramsChapter1Lecture12:StaticMethodsreading:1.41.5Commentscomment:Anotewritteninsourcecodebytheprogrammertodescribeorclarifythecode. Commentsarenotexecutedwhenyourprogramruns.Syntax:/ commenttext,ononelineor,/* commenttext;mayspa
Washington State Community College - CSE - 142
BuildingJavaProgramsChapter2Lecture21:ExpressionsandVariablesreading:2.12.21Dataandexpressionsreading:2.12ThecomputersviewInternally,computersstoreeverythingas1sand0s Example:h"hi"1040110100011010001101010110100Howcanthecomputertellthedif
Washington State Community College - CSE - 142
BuildingJavaProgramsChapter2Lecture22:TheforLoopreading:2.31RepetitionwithforloopsSofar,repeatingastatementisredundant:System.out.println("Homer says:");System.out.println("I am so smart");System.out.println("I am so smart");System.out.println("
Washington State Community College - CSE - 142
BuildingJavaProgramsChapter2Lecture23:LoopFiguresandConstantsreading:2.42.51DrawingcomplexfiguresUsenestedforloopstoproducethefollowingoutput.WhydrawASCIIart? Realgraphicsrequirealotoffinesse ASCIIarthascomplexpatterns Canfocusonthealgorithms#=
Washington State Community College - CSE - 142
BuildingJavaProgramsChapter3Lecture31:Parametersreading:3.1RedundantrecipesRecipeforbaking20cookies: Mixthefollowingingredientsinabowl:4cupsflour1cupbutter1cupsugar2eggs40oz.chocolatechips. PlaceonsheetandBakeforabout10minutes.Recipeforbaking
Washington State Community College - CSE - 142
BuildingJavaProgramsChapter3Lecture32:Returnvalues,Math,anddoublereading:3.2,2.12.2Copyright2010byPearsonEducationJava'sMathclassMethodnameDescriptionMath.abs(value)absolutevalueMath.ceil(value)roundsupMath.floor(value)roundsdownMath.log10(v
Washington State Community College - CSE - 142
BuildingJavaProgramsGraphicsreading:Supplement3Gvideos:Ch.3G#12Copyright2010byPearsonEducationObjects(briefly)object:Anentitythatcontainsdataandbehavior. data: behavior:variablesinsidetheobjectmethodsinsidetheobjectYouinteractwiththemethods;th
Washington State Community College - CSE - 142
BuildingJavaProgramsMoreGraphicsreading:Supplement3GCopyright2010byPearsonEducationAnimationexercise Modifythefollowingprogramtodrawa"moving"car.import java.awt.*;public class Car cfw_public static void main(String[] args) cfw_DrawingPanel panel
Washington State Community College - CSE - 142
BuildingJavaProgramsChapter4Lecture41:Scanner;if/else;cumulativealgorithmsreading:3.33.4,4.14.2Copyright2010byPearsonEducationInputandSystem.ininteractiveprogram:Readsinputfromtheconsole. Whiletheprogramruns,itaskstheusertotypeinput. Theinputtype
Washington State Community College - CSE - 142
BuildingJavaProgramsChapter4Lecture42:Advancedif/else;cumulativealgorithms;printfreading:4.14.5Copyright2010byPearsonEducationMisuseofifWhat'swrongwiththefollowingcode?Scanner console = new Scanner(System.in);System.out.print("What percentage did
Washington State Community College - CSE - 142
BuildingJavaProgramsChapter4Lecture43:Proceduraldesign;Stringsreading:3.3;4.3;4.5Copyright2010byPearsonEducationNestedif/elsequestionFormulaforbodymassindex(BMI):BMI =weight 7032heightBMIbelow18.518.524.925.029.930.0andupWeightclassunder
Washington State Community College - CSE - 142
BuildingJavaProgramsChapter5Lecture51:whileLoops,FencepostLoops,andSentinelLoopsreading:5.15.21Adeceptiveproblem.WriteamethodprintNumbersthatprintseachnumberfrom1toagivenmaximum,separatedbycommas.Forexample,thecall:printNumbers(5)shouldprint:1
Washington State Community College - CSE - 142
BuildingJavaProgramsChapter5Lecture52:RandomNumbersreading:5.1,5.61MethodsthataretestsSomemethodsreturnlogicalvalues(trueorfalse). Acalltosuchamethodisusedasa<test>inalooporif.Scanner console = new Scanner(System.in);System.out.print("Type your f
Washington State Community College - CSE - 142
BuildingJavaProgramsChapter5Lecture53:BooleanLogicreading:5.3,5.41Typebooleanboolean:Alogicaltypewhosevaluesaretrueandfalse. Alogical<test>isactuallyabooleanexpression. Likeothertypes,itislegalto:createabooleanvariablepassabooleanvalueasaparamet
Washington State Community College - CSE - 142
BuildingJavaProgramsChapter5Lecture54:do/whileloops,assertionsreading:5.1,5.51Thedo/whileloopdo/whileloop:Performsitstestattheendofeachrepetition. Guaranteesthattheloop'scfw_bodywillrunatleastonce.do cfw_<statement(s)>; while (<test>);/ Example
Washington State Community College - CSE - 142
BuildingJavaProgramsChapter6Lecture61:FileInputwithScannerreading:6.16.2,5.4Input/output(I/O)import java.io.*;CreateaFileobjecttogetinfoaboutafileonyourdrive. (Thisdoesn'tactuallycreateanewfileontheharddisk.)File f = new File("example.txt");if (f
Washington State Community College - CSE - 142
BuildingJavaProgramsChapter6Lecture62:LineBasedFileInputreading:6.36.5HoursquestionGivenafilehours.txtwiththefollowingcontents:123 Kim 12.5 8.1 7.6 3.2456 Eric 4.0 11.6 6.5 2.7 12789 Stef 8.0 8.0 8.0 8.0 7.5 Considerthetaskofcomputinghoursworkedb
University of Phoenix - XECO - 212
A New House Risks and Benefits1CheckPoint: A New House Risks and BenefitsNoel YoungXECO/2129/30/11Matthewos KassaA New House Risks and Benefits2The Federal Reserve is the governmental agency that has the potentially the most controlover what aff
University of Phoenix - XECO - 212
A New HouseDecision1Final Project: A New HouseDecisionNoel YoungXECO/21210/30/11Matthewos KassaA New HouseDecision2Making a decision to make a purchase of a new home is a big decision. In todayseconomy it can be even more difficult to make this
University of Phoenix - XECO - 212
A New HouseEconomy1A New HouseEconomyNoel YoungXECO/21210/14/11Matthewos KassaA New HouseEconomy2When the economy is down, people stop buying, when sales go down, real-estate pricesgo down to compensate the sales drop so they can sell the house.
University of Phoenix - XECO - 212
A New HouseReadiness1CheckPoint: A New HouseReadinessNoel YoungXECO/212Matthewos Kassa8/30/11A New HouseReadiness2One principle that plays a major role in the decision to buy a home is People FaceTrade-offs. People face trade-offs every day for
University of Phoenix - XECO - 212
International Trade Debate1CheckPoint: International Trade DebateNoel YoungXECO/21210/21/11Matthewos KassaInternational Trade Debate2The U.S. dollar is now compared to gold. There are many countries like Hong Kong andChina that hold their curren
University of Phoenix - XECO - 212
International Trade Simulation1International Trade SimulationNoel YoungXECO/21210/23/11Matthewos KassaInternational Trade Simulation2The country of Rodamia lies between the neighboring countries of Uthania, Suntize, andAlfazia. Rodamia is the la
University of Phoenix - XECO - 212
Money Train1Money Train Multimedia ActivityNoel Young10/9/11XECO/212Matthewos KassaMoney Train2Scenario 1In 150 to 200 words, explain your reasoning for the way you are planning on using ReserveRequirements. Be sure to address the following:1.
University of Phoenix - XECO - 212
Supply & Demand Paper1Supply & Demand PaperNoel YoungXECO/2129/5/11Matthewos KassaSupply & Demand Paper2The good I chose was a vacation to a theme park. Theme parks like Six Flags or DisneyWorld are great to have. They are a great choice for a v
University of Phoenix - SCI - 241
Human Digestion1CheckPoint: Human DigestionNoel YoungSCI/2419/11/11Dilek Austin, Ph. D.Human Digestion2Have you ever wondered how the human digestion process works? The human digestionprocess starts with the mouth. The mouth is where the food en
University of Phoenix - SCI - 241
Multivitamin Review1CheckPoint: Multivitamin ReviewNoel YoungSCI/2419/29/11Dilek Austin, Ph. D.Multivitamin Review2The multivitamin that I chose was Spring Valley Prenatal Multivitamin. It is Wal-Martsbrand of prenatal vitamins. This multivitami
University of Phoenix - BUS - 210
Nightclub Business PlanThe SpotExecutive SummaryThe Spot is a new night club that will focus on attracting the students of State University, with astudent population that exceeds 22,000 and growing by 15% each year. The night club will belocated one
El Centro College - NURSING - 123
The Cardiovascular SystemNormal Anatomy The heart is located in the LEFT side of the mediastinum Consists of Three layers- epicardium, myocardium and endocardium The epicardium covers the outer surface of the heart The myocardium is the middle muscul
Andhra University - CHEM - chem
[Lecture Notes | Image Index | Animation Index | Home Page]MembranesI. IntroductionA. Cell (plasma) membrane: defines cell boundariesB. Internal membranes define a variety of cell organelles1. Nucleus2. Mitochondria3. Endoplasmic reticulum (rough a
Andhra University - CHEM - chem
SeparationsThe ability to analyze, synthesize, and design separation processes is a "distinctive" core capability ofChEs.Separation is needed to achieve goals of enrichment, concentration, purification, refining, and isolation.All separations work by
LSU - PSYCHOLOGY - 4070
Developmental Psychology - 13Development of Emotions Language and piagetian thinkingo Associations between acquiring words and acquiring thinking abilitieso gone piagetian object permanenceo there piagetian means-end taskHarlows Non-Human Primate st
LSU - PSYCHOLOGY - 4070
Developmental Psychology - 12Language Development TheoriesNativismModules of the BrainBrocas areaWernickes areaCritical PeriodFast mapping The rapid learning of new words by contextual cluesWhole Object Constraint Last classMutual Exclusivity B
LSU - PSYCHOLOGY - 4070
Developmental PsychologyOctober 6, 2009Language Development Theorieso Nativism Modules of the Brain Brocas area speech production Wernickes area language comprehension Critical Period sensitive period If we dont learn language by one point (age)
LSU - PSYCHOLOGY - 4070
Developmental Psychology - 28Conclusions about Developmental PsychologyPhilosophy, Science, & Developmental PsychologyLevels of ExplanationBig Questions of Developmental PsychologyCombining Topics in Developmental PsychologyTheories of DevelopmentG
LSU - PSYCHOLOGY - 4070
Developmental Psychology - 27Development During AdulthoodDefining adulthoodo Young: 20-40 years oldo Middle: 40-60 years oldo Late: 60+ years oldDo adults develop?o The idea of development after 20 years of age does some violence to the idea ofdev
LSU - PSYCHOLOGY - 4070
Problem Solving- Problem solving, development, and theories- Describing problem solving- Domain general problem solving- Analogical Journal article by Judy BillowsNext week journal article about agingWhat is Problem Solving?Georgie (a two year old
LSU - PSYCHOLOGY - 4070
INDIVIDUALDIFFERENCESANDUNDERSTANDINGGROUPSMETACOGNITIONPRACTICALINTELLIGENCECREATIVITYINGROUPVS.OUTGROUPUNDERSTANDINGGROUPSSTEREOTYPETHREATJIGSAWCLASSROOMIntelligenceHOMEInventory Gointopeopleshomesandscorethemonparticularthings.Liketalkingor
LSU - PSYCHOLOGY - 4070
Developmental Psychology - 24Understanding Sexes Kohlberg-stages of gender developmento Kohlberg noted a typical path of childrens developing conceptualization ofgender differences. Gender Identity (3 years old) The sense of ourselves as either boys
LSU - PSYCHOLOGY - 4070
Developmental Psychology - 23Intelligence History of Intelligence Testingo Early Intelligence Tests Withstanding pain Skull-size (1895ish) Women have smaller skulls than men. Native Americans and Africans have smaller skulls than Europeanmen. Par
LSU - PSYCHOLOGY - 4070
Developmental Psychology - 22 Does Schooling Matter? I have never let my schooling interfere with my education.Mark Twain Schooling matters more than age when it comes to learning schoolsubjects. Some broad psychological processes develop faster thr
LSU - PSYCHOLOGY - 4070
Erick Erikson and Identity FormationSometimes adolescents assume a negative identity, an identity that reflects the opposite of whatis valued by those closest to them or by society at large.Erickson argues for the importance of a psychosocial moratoriu
Strayer - ACC - 564
1.3 Explain what is encompassed by the term tax law as used by tax advisors? When tax advisors speak about "tax law," they refer to the IRC as elaborated by Treasury Regulations and administrative pronouncements and as interpreted by federal courts. The t
Strayer - ACC - 564
Transfer of Property and Services to a Controlled Corporation. In 2011, Ed, Fran, and George form Jet Corporation. Ed contributes land having a $35,000 FMV purchased as an investment in 2007 for $15,000 in exchange for 35 shares of Jet stock. Fran contrib
Strayer - ACC - 564
4.29 Taxable income $500,000 Plus: Dividends received deduction (0.70 x $80,000) $ 56,000 NOL carryover deducted 30,000 Excess depreciation 40,000 126,000 Minus: Long-term capital loss $ 80,000 Fines and penalties 6,000 Federal income taxes ($500,000 x 0.